This is the worst Jacks in the franchise. The customer service is none existent. They are always…read moreshort on workers and is poorly managed. If you do get any food, it is sub par. Avoid this place at all costs.

The drive through employees don't make eye contact and only speak to get your money with an…read moreattitude as if you are inconveniencing them. They just hold the bag of food out of the window. Ordered a cup of ice and a chicken sandwich two weeks ago and upon arriving to the window to get the ice and the chicken sandwich was told, We can't sell ice right now". In order to get ice you had to order a drink, did that and asked for extra ice, that was a freaking joke, only got a few pieces of ice floating around the top of the drink. The girl acted like she was being tortured to have to even speak with a customer (Not uncommon for this location). When I said I'll pay for a drink, but can I just take the ice and you keep the drink., that was not an option either, you had to take the fountain drink with it. I guess so it could melt the few pieces of ice floating on the top of the drink. The customer service is truly horrible!!!! The chicken sandwich is what got them one star because it was dry, yet edible if your tastebuds don't have expectations. Oh, don't order a gallon of tea, you're only going to get a "Bag of tea" that is about the equivalent of a half gallon of milk! That's if they are even serving tea or fountain drinks that specific day, as I have encountered that scenario there before as well. Never again Jacks, NEVER again!!!

Cashier was very rude and got mad because we couldn't understand her mumbling. 0/10 would not go…read moreback.

Beautiful customer service and the ambiance is great and welcoming…read more And the food is just amazing. Would recommend 1000%

The food was good and the restaurant was clean . But we ate in and had to endure one of the…read moreworkers with a constant stream of profanity while working the drive thru and front counter. I actually think she may have been a manager. We can tolerate this reasonably but the young children that were hearing all of it was not an enjoyable circumstance. If she's there next time we are there, there's other places to go if it continues. This was on the forth of July around 5:30 pm.

Sat in line for 25 minutes waiting on order then when I got to the window and paid still had to…read morewait another 5 minutes before we were told to pull up and wait. While we could see 6 employees stood around with their arms crossed.

Just ordered food here. Thankfully the drinks were right and…read moretasted fine. We ordered a few items and out of the 5 items, two out of five were right. They gave us a bunch of random food items that we didn't order and the food that they did get right tasted terrible. As for the service, when we ordered it was fine, we did wait like, 30 minutes for our food. Whatever it's fine. But the two lady's that brought our food seemed out of it. Like they were under the influence of something. 10/10 wouldn't recommend. Please do better.

The service in the Henderson location continues to decline. The last couple of times I went, I had…read moreto wait about 25 minutes for a single order. I stopped to order ice cream on a Friday night about 9:30 in early May. I ordered 4 mini Sonic Blasts and before I could pay they informed me they were no longer serving ice cream. Three strikes and they're out. I don't plan to visit this location again.

This McDonald's is great. Always enjoy the food... drive through service is good, family is always…read moreexited to go! Love it there.

With all things considered, it's a McDonald's. It will never be the peak of cuisine, but the food,…read moreservice, and new renovations make for a pretty decent place. They can mess up your food every now and then, but are more than willing to help you out if you need. Pretty solid Mickey Dee's. 3/5

When the owners are there the food and service are great. But when they're not, it sucks. Today I…read moremade the mistake of ordering sandwiches online. Not only were they not toasted like I asked, they gave me raw bacon. $50 for my family to eat raw, cold food.

Food is okay, but TERRIBLE service from the rude evening manager. Use the app and try to limit…read morecontact with the staff.

The service was fast but the food was cold. The cashier could barely speak well, and it was obvious…read moreshe went to Chester County High School. She was white, but she spoke like a black person. Overall, I would not recommend this restaurant.

What you would expect. Service is ok, food is on-par for a Wendy's. Drive-thru usually takes a…read morewhile.

Ate in the dining room. Clean store, excellent service! Will definitely eat here again, staff was…read morevery polite!

The food is always good. The people that work there are always friendly and helpful. We enjoy going…read morethere to eat. its clean and not loud. really good atmosphere.

Went in for lunch, my waitress was awesome. Seated next to bar this young lady was amazing! Our…read morefood was excellent and the atmosphere was normal and comfortable. Ate 10/17/2025

Service was great. Polite and patient. The food left a lot to be desired. I got the Jackson hole…read morefilet and it must have sat for a day or so as I get my meet medium rare and there was no juice to this meat. It was just dry and bland. My garlic mash potatoes could spackle a wall. The honey butter croissant was good and yeasty. Probably won't be coming back.