I used to love coming to this Chick-fil-A because of one employee, Jaimely. Every time I came in, she gave me some of the best customer service I've ever experienced. She was always friendly, welcoming, and made every visit a great experience. Today, I asked another worker where Jaimely was because I hadn't seen her, and I was told she was sent home because of her nails. Hearing that was really disappointing. She's one of the main reasons I enjoyed coming to this location, and it honestly makes me not want to come back if employees who treat customers that well are being sent home over something like that. I hope management recognizes how much of a positive impact employees like Jaimely have on customers. She always made people feel welcome, and I hope to see her back soon. read more

It's so good the service was fast the nuggets are good the sunjoy id good the fries are good read more

Chick-fil-A - Grilled Nuggets Sunjoy (1/2 Sweet Tea, 1/2 Lemonade) Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Houston, Texas

If I could leave 0 stars I would. Management shows favoritism and has poor communication skills.

Can't get enough of the cobb salad at chicken fil a... Always fresh and the portion is more than a enough... It's a great lunch or dinner option... If you are looking to get your protein in as well as your greens you can't go wrong with this salad... read more

This location consistently feels very slow and inefficient compared to others I've visited. The pace of service is one of the slowest I've experienced. I genuinely hope that management takes this seriously and looks into ways to improve operations and customer experience. read more

Came on the way to a flight out of Hobby. The drive through line was a mess and didn't look organized so we went inside. It was pretty messy inside as well. The service was fine and food came out quickly. Overall, pretty average. Also, it looks like due to inflation and product costs, prices went up again. $4.45 for a sandwich? Yikes read more

Chick-fil-A - ows a hamburger and a drink - Fast Food Near Me - Houston, Texas

Im assuming they gave me 2 extra nuggets to make up for how poor and unorganized the drive through was. This is definitely the longest drive through wait at any Chick-fil-A I've gone to. The customer service lacked, woman at the drive through didn't greet me and I didn't hear a single "my pleasure" the entire drive through experience. It broke my heart. This location just really doesn't have that home like cozy feel. Last week I went to my favorite location and they were passing out motivational hand written letters. I'm just not really getting that vibe from this location. Food was great though. read more

Lost online order, wrong food, wrong drink, and didn't receive sauces asked for on app. Overall, testicle experience.

Horrible horrible horrible service I always call before I go to chic fil a and ask if my door dash order can be brought out to me because I have my son with me who is in a car seat still and is very heavy to get in and out of the car and to tcarry food aswell all other Chick-fil-A Restaurants care to help me and bring the order out for me I even make it easy by ordering curbside so they have a reason to come to my car well this particular chic fil a I called and the manager was very rude and wasn't trying to help one bit was even told I have to verify the order once inside and nobody helped me so I just grab the order and left read more

Chick-fil-A - ows a view from inside a car - Fast Food Near Me - Houston, Texas

I don't even have to explain what's wrong with this photo. These drinks were lemonade, and arnold palmer. The employees should be more considerate on what they serve customers. I will call tomorrow and hopefully they can give me a refund. Very disappointing. :( Chick fil A, please do better. I only added 1 star because it won't let me submit with 0. read more

Chick-fil-A - Lemonade, Arnold Palmer - Fast Food Near Me - Houston, Texas

That new pimento Chick-Fil-A sandwich is awful. It's served with cheese pimento and a couple of jalapeños, BASURA!

Wayside location are crooks. They charged me for the biscuit that was suppose to be free on Free Breakfast Wednesday. When I asked why, they told me the hash browns were 1.79 but that's not was not indicated on the price board. Look at receipt and see tha the hash were made the free item! If I hadnt had a Dr's appointment I had to get to and needed to eat, I would have drove off! I guess they think people don't look at their receipts and I was going to take their word for it. I'm not the one. I know how to read, I just didn't have time to challenge then and there, but I will! I'm sure this was an isolated incident and this does not happen often, but Buyer Beware--always look at and ask for your receipt Yelpers! read more

Chick-fil-A - See the date? 1/20 was suppose to be free breakfast. Who would come wait in line for free hash browns??? #kml - Fast Food Near Me - Houston, Texas

This is not whag I have come to expect from Chick-fil-A. This was an awful experience. The food runner was rude instead of being apologetic for being so late with my food. The fries were cold and the sandwich had brown lettuce on it which I paid extra for. read more

I did ask for unsweet tea it seems that they will not understand the word unsweetened I told him like 3 times he said sure not sugar and they gave me sweet like I threw that s**t though my car window like can you just listen to the people just once is like the 4th time with the sweet tea read more

Pros: Delicious, hot food Friendly service Motivated staff Cons: Drive through wait time -Although they have two lanes and a guy w a whistle this place is crazy at lunch read more

Chick-fil-A - Serious drive through action going on here- but they are organized. - Fast Food Near Me - Houston, Texas

Worst CFA in Houston. Food is great, but the staff seriously lacks customer service skills. Not to mention the operation/manager Becky Chin... Go to another CFA, it's worth the extra drive! read more

They gave me cold fries and cookies two days in a row. I won't be back at that location. It's shameful for Chick-fil-a to provide lower quality in minority locations. This wouldn't happen in a good neighborhood. There's no excuse for it because they were busy enough to be selling enough fries that it would be hard to serve somebody cold fries. read more

So this is a first..... as I'm halfway through done with my drink I took a sip and this really came out of..... I'm really Dodd's pointes what if my kids would of drank this. I didn't know plastic was part of the recipe. please check before you serve a shake to someone. read more

Chick-fil-A - Plastic in my shake. - Fast Food Near Me - Houston, Texas

The absolute worst Chick-Fil-A in Houston! I come here almost daily after work and order a Cobb salad with a hot grilled filet instead of the crispy nuggets. This location gets my order wrong every night and the they pull me to the side to wait. Tonight was the last stand as I refused to be pulled up and wait for my order due to their daily incompetency towards me. I would not recommend this location to anyone. read more

We ordered three simple combos and have waited in line over 20 min and no food yet , if you're in a hurry don't come by and get " fast food " read more

Staff is well managed. Air conditioning is cool. Play area for kiddies. Oasis in the middle of Gulfgate. read more

Chick-fil-A - Coffee & Hash browns. Ready for the day, now. - Fast Food Near Me - Houston, Texas

Always good food. I used curbside pick up for the second time and it took even longer than the first time. Only reason I used curbside was because on iPhone maps it said this location was closing at 6 so I tried to submit my order before 6. Come to find out they closed at 8. Always good just needs to get faster! read more

I love Chick-fil-A their service is awesome anywhere you go. I always received my order correct and timely matter. I love their family friendly atmosphere. Yes it's a fast food chain but you don't get that vibe. I usually order the number 1 or a southwest salad. The chicken is tasty and the salad has fresh greens. Make sure you get the chocolate chip cookie if you have a sweet tooth. read more

Chick-fil-A - Coffee - Fast Food Near Me - Houston, Texas

Service was good, friendly staff and food was delivered quickly. And it was clean! I would recommend this location to anyone in the area.

So most chik fil a locations can handle the rush times with coordinated lines and quick moving staff..don't expect that here. If I was not stuck in line, I would leave..they make fast food slow. Good luck! Also back door propped open..so can assume flies enter freely read more

BOY LET ME TELL YOU I CAME IN TO ASK FOR CHICKEN NUGGETS AND A COBB SALAD This gentleman then informs me that they have no CHICKEN! How does a restaurant that serves predominately chicken out of said chicken! I am so mad because there's a cute boy that always compliments me and now he wont tonight #FALSEadvertisement read more

Ordered a curbside order two # 1s, with an additional large lemonade. Was informed my order would be brought out. Waited 10 minutes and nothing came. Had to get out the car to ask wat was going on, only to find the staff preparing a large cart of food to be rolled out. In lamest terms, i had to wait for everyone else's order to get done before I received mine. Seems like laziness to me. My food was cold when I got it and I was late back from lunch break. Defeated the whole purpose of using the app. They had 7 plus curbside parking spots and only check 1-5. Worst experience with Chik Fil A ever !!! read more

I just left there and opened up sandwich to a horrible smell. Bowel movement smell. I got the number 3 breakfast combo egg white sandwich. I just wasted money on something that smelled awful. Trash can outside here I come, flies are circling around it. read more

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One of the worst Chick-fil-A restaurants I've ever been to. I do breakfast/lunch orders for work about 2x a week on average and they never fail to get something wrong. On top of that they are very slow. Get it together y'all. read more

Don't get me wrong, I'm a huge fan of CFA, but this location keeps messing up my mobile orders which is my preferred ordering method. I believe that mobile order makes everything easier for the customers and the restaurant ,but this location has been very unsatisfying about it. Literally every time I get the order on drive through line, I have to go inside because there's something wrong with my order. I need to say that as always the employees are very nice and they always fix the problems. But the process is time consuming. read more

Disgusting, terrible customer service. How many damn times do I need to emphasize fries well done?? A disgrace to the CFA franchise.

Stopped at chic fil a on my way from Galveston to Houston. It was a little hard to find and the directions were wonky but it's worked out. I instantly saw fish and I decided why not get something different. They took a long time with the fish but when I got it in the car... omg it was amazing! If you see the fish for lent sign get the fish!! read more

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The ONLY reason I ordered a meal instead of just the sandwich is bc the lady said i would not be able to get 3 chick fil a sauces unless I order the meal. Which I get. So I changed my order to the meal only for the sauce and they proceeded to give me ONE chick fil a sauce and ONE Buffalo sauce???? Did not order Buffalo sauce at all. I have Buffalo sauce at home. Wish I hadn't paid for the entire meal. I'm so mad lol. read more

Chick-fil-A - ??????????????? - Fast Food Near Me - Houston, Texas

Ohhhh so good chicken tortilla soup!! Beautiful, clean and comfy Chick-fil-A. We are on our way to Galveston to board a cruise ship and decided to stop at Chick-fil-A. So glad we did! They are so friendly and the Christmas music is playing. The food is great! Thank you! read more

Chick-fil-A - Look at how beautiful this tree is! Way to go Chick-fil-A - Fast Food Near Me - Houston, Texas

This has been the worst Chick-fil-A experience I've ever had. The company should consider firing the manager at this location. As I was doing an UberEATS pick up at this location the line was moving very slow. I saw several cars pull out of line and left because it was taking to long. Well since I had to pick up and their lobby was closed I got on line at the drive thru. After about 10mins I finally got to the order screen. When I told them I had an UberEATS pick up they told me I couldn't pick it up at the window. I asked why and they said you have to park at the front of the store and call them and they would bring it to me. I asked them why they didn't have a sign on their door indicating that. I told them I have already been waiting 10mins in line and I can't get out of line, and I am stuck in the line so why couldn't they just give it to me though the window. They told me their manager wouldn't let them. I told them all these other people in line are getting their orders through the window I should be able to get mine as well. I also told them that all the other Chick-fil-A give me the orders though the window, they just said no we can't. So poor Garret didn't get his order because after waiting another 5mins of being trapped in line I got out and left like so many other people did. I gave them an unprofessional rating with UberEATS and cancelled the order for pick up. Time is money these days and they wasted 15mins of my time which I could have been making money picking up food from other restaurants that conduct their business better then this location. I will never eat here or pick up food from this location everagain. FIRE THE MANAGER, he doesn't know how to run your business Chick-fil-A. 7/31/20- still the worst Chick-fil-A ever. It should be torn down and never rebuilt. read more

Soooooooooooo slow and not friendly :/ this isn't even Chick-fil-A, I've been in line for 15 minutes already

Food was mid but the service was horrible ppl taking orders outside made it so difficult to pay for the order device was dead, charged us for someone else's order etc etc. Short little hispanic manager young girl comes out she is SO rude this place is horrible not professional doesn't even say thank u rolls her eyes and makes faces the whole time & has an attitude. read more

Well it's Chick-Fil-A, so there's that. This location always seems to hold their standards as high as the brand is known for but above many of their sister locations throughout Houston. I'm just lucky it's the closest one to me. Always hot, fresh and so amazingly delicious. read more

One of the busiest Chick-fil-A's I've ever been to - at least when we were here. We rolled through the drive through at 3:30pm and it took at least 15 minutes. Both lanes were packed and the line crawled, which could be a combination of lots of business and poor organization. Normally, however, this chain rarely gets orders wrong. They got ours wrong. And, the sandwiches weren't hot and fresh like they normally are. It's the rare non-excellent experience at this chain. read more

The management is trash. Everything said about this place is true, and apparently their corporate office doesn't care enough to address it. Some of these reviews are years old, and the branch is still a dumpster fire. Bad food, and that's hard to mess up for chick fil a. Horrible service, and that's their forte. read more