This has to be the slowest , most incompetent Chik Fl a ever. Everytime i come here it's something . Wrong orders , missing orders, items being charged that werent ordered. But overall the most consistent has been the incredibly long wait time. With the crowd of staff here you'd think it'd be a regular wait time. Its not . Prepare to be in the drive thru for atleast 30 minutes . In store for atleast 20 . Especially if you make a mobile order , that adds another 10. Its crazy no matter how much feedback they get on the same things , it never changes . This is the only chik fl a in my area and the worse ive ever been to. read more

Horrible. Never did I think that this could happen at Chick-fil-A. I understand that the place was busy and I noticed some new hires probably not yet experienced, but still, extremely disappointing experience. I order from this location a lot. Large platters for our athletic department and our teams and to have an experience like this, to be treated so impolitely, is 100% unacceptable. read more

Wow. I'm absolutely astonished from the friendly interaction and customer service from worker Nick. I haven't dropped a Yelp review in almost a year now, but Nick is the reason for my return. Before even ordering, he greeted me whilst cleaning the tidy dining area, along with making sure my order was prepared quickly when the time came. The food was as reliable as always -- you know that same taste every time, and it's always worth coming back to for the price. Their dipping sauces are all specialties worth trying, this time around I had the polynesian and ranch to dip in. I wish I could've spoken to a manager or something about Nick, though. Nick, if you're reading this: keep doing what you're doing. And if this Chick Fil A Branch is reading this: get more workers on board just like him! read more

So I assume the manager has just decided to not do anything to fix this but I've been on and off with trying to get money refunded and nothing has happened. Now my sister is having the same issue with them making her food wrong and putting a lot of bacon in her salad (we don't eat bacon at all) and they are refusing to do anything for her either skip this location as a whole because the manager of this location is just lazy (how I am taking this due to her not once contacting me after I have contacted the store and my sister has contacted the store). I also think they don't train the employees to actually know how to do their jobs either. The freehold locations I haven't had any issues like this with neither have I had issues with the nyc location that I have gone to. Just skip this location. read more

Love me some Chick-fil-A! We stopped in here for breakfast on our way out. Somehow I've never been here for breakfast. For the two of us, we went with the Chicken Biscuit Combo and then 2 chicken biscuit sandwiches. Total was $10, which you can't beat for what you get. The Chicken Biscuits are so good and the combo came with hash browns which were solid and a drink. I always appreciate how nice the staff is at Chick-fil-A. They brought out our food when it was ready and they even walk by asking if you need refills. At a fast food restaurant, it still surprises me every time I see it because you can barely get a smile at most competitors. read more

Chick-fil-A - Chicken Biscuit Combo w/ hash browns ($5.35) - Fast Food Near Me - Howell, New Jersey

As others have already stated, I have no idea why there is no mobile pickup in the restaurant or curbside. The point of using the app is to avoid the wait. However, you order on the app and still have to wait on the drive thru line with others that have not placed their orders yet. This is by far the slowest Chick-fil-A I've been too and I don't plan on returning to this location. read more

I love Chick-fil-A so much. Every time I have it, it's perfect and there are no regrets. When I heard of the new grilled spicy chicken sandwich, I had to test it out. Eight o' clock on a Monday night, everybody is tired and wants to go home. But at Chick-fil-A however, the employees are happy and take orders with pleasure! They did a great job moving quickly and delivering my food! Now for the sandwich. The chicken was cooked to perfection with the right amount of spice. The multigrain bun made it taste even better, along with the lettuce, tomato, and pepper jack cheese. Now the cilantro lime sauce was the best part. The sauce had great taste and leveled out the spice on the sandwich. I love this special addition to the sandwich, it makes it even better! And of course those crispy waffle fries and refreshing lemonade never fail! 5/5!!! read more

Chick-fil-A has hands down the best costumer service along with the best waffle fries. The new spicy grilled chicken sandwich is surprisingly delicious. Definitely has a kick to it so if your not into spicy things stay away lol. The last 3 times I've been there I have chose the spicy grilled chicken sandwich over a crispy chicken sandwich. I always get the Colby jack cheese on it and pair it with a diet dr. Pepper read more

CFA should be the fast food gold standard (if you like chicken). The staff is always well kept and friendly. The managers are walking around embracing customers, in an attempt to add value to the dining experience. The interaction is much needed in this digital era that we are living in. The food is better than some established restaurants in the area. Motion sensor trash bins - they are ahead of the curve. The only problem I encountered was upon the completion of my Chick-fil-A deluxe spicy chicken sandwich, I was upset there wasn't more. read more

Chick-fil-A - Motion sensored trash bin - Fast Food Near Me - Howell, New Jersey

Hair in my fruit salad!!! Absolutely disgusting. I usually have no issues at this location and frequently come on my lunch breaks but this was enough to turn me off and not return. Please be more careful and look at what you're serving. read more

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Only customer in the building and have been waiting over 10 minutes for a sausage biscuit ( 4 employees standing around and talking)-1 star

You can't go wrong with chick fil a I mean it's always great food, it's fast, and the workers are fantastic

Went through the drive thru service this morning for a lunch order. The process was really good. Everyone is friendly. Somehow the food portions seem larger than the one I usually go to in Morris Plains. Highly recommend! read more

This is my go to Chic-Fil-A. I do love this place. I go there at least 2 to 3 times a month. Food is always good. The staff is always smiling and happy. The one woman I recognize is always cleaning and offering to fill your drink. This morning I picked up a breakfast bowl they offered for free. The owner came out and said thank your for coming. It's little things that I appreciate which make me come back. Some specific feedback to them would be to work on the speed of mobile orders. I feel like I have to order it 3 miles away for it to be ready on time. Keep that in mind or you will be waiting. Best fast food place in my area! Join the rewards to get free items! read more

It's almost scary how one fast-food joint can be so polarizing. Mention that you just went to Chick-fil-A in my backyard and you'll either find yourself deposed by the ACLU or branded as an intolerant reprobate, hunted by torch-wielding villagers until forced to beg for absolution before the town lawgivers. And yet, in most other zip-codes not overflowing with Ivy-League imperiousness the chain is well regarded and is the source of some much better than average fast-food grub. I have only been to the Howell location and have consistently found it be clean, inviting, fast and most importantly populated by genuinely cheerful and enthusiastic front-line employees who I hope never fall victim to automation. Whatever politics and theology spawned the chain, Chick-fil-A's competitors would do well to adopt their customer service religion as soon as humanly possible as it exists nowhere else in the fast-food space. They make the best chicken salad that I have ever had (I consider myself somewhat of a freak on the subject) and am also told by the chicken salad deniers in my circle of friends that their signature chicken sandwich is also worthy of its reputation. Needless to say, I'm a big fan of Chick-fil-A but for personal security reasons I keep that to myself. read more

Always a great experience at chick fila. Ordered the grilled chicken sandwich meal at the drive thru. Three line was pretty long but it moved rather quickly. The juiciness of the sandwich never fails. My only gripe is I wish they gave you more waffle fries. read more

The system they have set up for the drive thru post COVID is ridiculous, obnoxious and impractical. The line is always crazy long and they expect you to order without viewing a menu. The only reason for the 2 stars is the staff is always friendly. The food is only ok. The app they want you to download is a waste of time. Plus, this location doesn't offer cheese dipping sauce read more

Worst Chik-fil-a experience ever. Only one method of getting food - waiting on line at the Drive-thru (even with mobile ordering I couldn't even pickup inside). Most drive-thrus are quick, but not this one. Each order took at least 3-4 minutes, with some taking 5-6 minutes. Not fast food. Not friendly (no welcome or thank you was offered), not fast. At least the order was accurate and the food was good. read more

This place has great food in regards to chicken; however, I have numerous complaints about this place. First of all, they've gotten my food order wrong twice, and my order isn't even complicated. Plus, the lines here are always long. Other places around there don't even have that long of a line. Plus if they do, they are faster than this place. Plus Chick-fil-A is way too expensive. If you ever get the chicken nuggets, they are smaller than bread crumbs, plus the chicken tenders only come with three. Yet, they will gladly charge you 7-10 dollars for them. Wouldn't recommend. read more

The Howell location leaves a lot to be desired. Twice I ordered items that never made it into the bag, and of course when you get home it's not worth going back. So I reached out on the app and the operator of the location placed some rewards onto my account to make up for it, unfortunately they expire and can no longer be used, so in essence they screw you again, kind of jerkoffy. It's honestly not worth the trouble, won't be going back to this location, poorly run. :( read more

If you're tempted by this Chick-fil-A, like I am by all Chick-fil-A's, don't be fooled by the sign on I-195 if that's what brought you here. The road sign tells you there IS a Chick-fil-A off the exit, but it doesn't tell you how FAR. Two.point.three miles (that's 2.3 miles) off the exit, which may not seem like a lot, but it is when you factor in traffic and all the stop lights on US Highway 9. When I eventually arrived almost 15 minutes after the exit, was my go-to fried chicken sandwich, waffle fries and chocolate shake worth every respective bite and sip? Yes. I just had to extra patient for this trip. Also, this location doesn't have a double drive thru so the wait time was a little longer than I'm used to. The waffle fries also could have used a little more salt. read more

This is the first fast food restaurant I've ever thought of giving five stars to. I was randomly in NJ (quite far form my hometown of Philadelphia) and was craving a spicy chicken fillet deluxe, so we stopped by the Chick-Fil-A we saw on the highway. 1. The service here is incredible. The cashiers were young, fresh-looking and incredibly pleasant. If you've ever been to Philly, you know you'd be hard-pressed to find this kind of niceness anywhere. When I said thank you, the cashier said, "My pleasure." MY PLEASURE? Plus 100 points for saying something even nicer than "You're welcome," and plus 1000 points just because in Philly people willl just be like, "Mmhmm." 2. The food was great. I really like Chick-Fil-A in general, but it just tasted better here. Maybe I was still coming off a high from how nice they were up at the counter. 3. Free refills! 4. The same pleasant cashier stopped by the table while I was finishing up and asked how I was enjoying the food. This is seriously the kind of service I'd like to see at upscale, sit-down restaurants. So yeah, it's fast food, but this location def stepped it up in terms of treating their customers with so much kindness (which came off as really genuine) and the food maybe tasted ten times better because of it. read more

Chick-fil-A - spicy chicken filet - Fast Food Near Me - Howell, New Jersey

Lemon-aid is s00o good!!! I order without ice since its served cold anyway I don't want it watered down. Don't judge! Mini-Me has been on a Chick-fil-A kick for well over 4 months now and although it can be pricing at $30.00 for 3 people I find it healthy and tasty and much better then a burger or pizza sometimes. I really enjoy the salads nothing is wilted or questionable (you know how salad can be sometimes) the dressings are flavorful and they don't give you the "look" if you ask for more sauce packets- in fact they say would four be enough? as they hand them to you.. who does that ? that's wonderful - I DON'T WANT TO HAVE TO KEEP ASKING FOR MORE- and I'l be honest- if I don't use it all in this visit- I take that nifty packet with me and bring it back to use on my next visit- yup . The chicken tenders have a light taste and the regular chicken sandwich reminds me of when I used to get Chick-fil-A at Del Amo Mall in Torrance Ca when I was much much younger and used to hang out with my friends on Saturdays.. same delicious chicken!!!! Anyway- its super clean, the staff is local high school kids that have not only manners when they interact with you but are truly a pleasure to deal with-- hats off to Chick-fil-A that remembers what brings customers back. I forgot for those of you with little spawn- they have a nice play area for them and the staff is always in there cleaning after those little sticky fingers touching everything.. Drive through is spot on every time i hit it- they have never pulled the "Joe Pesci" drive through drama - they get my order right! read more

Always super fresh and service is great even with longer lines it flies here. The Mall just as good but live a lot closer and it's more convenient. And the a/c is super great and cold lol read more

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This place has gone down since new ownership came in. They have so many files it's disgusting. I thought maybe it would have been taken care of since summer is long gone. But nope. The flies are still buzzing all around. Gross. I refuse to go here anymore. Don't like the new owner. He is a weirdo. read more

Lines are to long at drive through and they don't offer inside or curbside pick up. We only go if there is no line. Poor management. Staff is usually friendly but doesn't make up for the wait times. read more

First time here. Went to get a pick-up order. Long lines but, that was ok given everything going on. Waited for over 45 minutes. Got food on the way home discovered a number of items were missing (paid for) from the order. Had been waiting so long for the original order that it was not worth going back. Wont be going back again. Very disapointed! read more

Placed mobile ordered. Waited 35 mins for my food. Drive home only to have items missing from my mobile order. They service is slowly going downhill. read more

I've been coming to this chick-fil-a for years. And I see that the service still needs works. The food turns alright but you mess up our orders so much. And whenever we try to correct you about the order, you throw a tantrum right in front of us. Making it seem it's our fault when we corrected you twice yet you were the one that made it the wrong order. How do you mistake a 3 count chicken strips to a 30 count nugget? Especially since we clarified what our order was. And whoever the manager was there today, please keep your snarky comments to yourself and do it in the back,luv. Bruh not even Burger King acts this way Fix your customer service voices, Darlings~ Also the workers up front, shut your traps. Don't go complaining and pointing fingers at each other on who did the order wrong. Y'all need to fix yourselves. "What a waste of 30 nuggets!" Maybe learn to listen the first few times than you wouldn't have to have to waste them. read more

Waited nearly 30 mins for mobile order. Management has no idea how to execute a mobile order and deliver food to proper table. No table numbers. Has a one on one conversation with manager and food was still delivered and eaten by another table. The other nearby chick fil a, which it competes with is much more efficient. Ultimately this lack of efficiency is a poor reflection of the owner, whom should take a lesson from his brick twp counterpart read more

Very nice people but they forget my brownie every single time!! No lie at least 50$ worth of not receiving a brownie. And they have the best brownies so it's pretty disappointing to get home and not see it in the bag. read more

Not good, placed an order online and had to wait 50 minutes in drive thru to get food. UNBELIEVABLE!!!

Amazing! It taste so good. The only thing I didn't like was that they made my spicy chicken sandwich upside down.

Placed an online order. Arrived at the location and waited one hour and five minutes to get our food. Will not be going back. I don't know why they don't have curbside pick up available. This does not represent the brand well at all. read more

food was definitelfresthe the people were so nice i love the fresh chicken tastes fresh from the farm read more

45 minute wait in the drive thru is just insane! Wish they would just open already so we don't have to sit on that line.

They haven't changed the ordering process since COVID. Still can't order inside, drive through line is absolutely ridiculous. It's at least 20 minutes to get your food. Absolutely horrible. If your hungry don't even bother, go somewhere else. As a side note, poor employee has to brave the heat in the summer and now the cold. read more

Walked in at 9:25pm on a Friday only to be told they were closed. People are still being handed food and the website says they're open until 10. Not a pleasure to visit. read more

The food is amazing! I got a number 1 no Pickles and my girlfriend got a number two no cheese or pickles. Outstanding! Best fast food restraint by far! People that work there are so nice! read more

The best service, food, and experience plus the waffle fries and lemonade . Always prompt, the drive thru is always packed but they have people outside to help with the orders and get you quickly through. Chick-fil-A is the best fast food ever! read more