I've always heard great things about Chick-fil-A, so I finally decided to see what the hype was about. I know it's technically fast food, but it definitely feels a tier above the usual spots, especially since they offer healthier options like grilled chicken instead of just fried food. The entire experience was incredibly smooth. I ordered and paid ahead of time using their mobile app. As soon as I pulled up, the app had me confirm I was on-site, immediately gave me an accurate ETA, and clearly directed me on where to go pick up my meal. The food itself was fantastic. I got the grilled chicken club sandwich, a side of fries, and their hibiscus lemonade--everything was fresh and delicious. What really blew me away, though, was the actual restaurant environment. The dining area is spacious, impeccably clean, and flooded with tons of great natural light. They even have fresh flowers on every single table, which is such a nice, unexpected touch for a quick-service spot. Service here is top-notch. The staff is consistently friendly, but there's one elderly woman working the floor who really stood out. On two separate occasions now, she's come over and kindly offered to clear my table for me. I love that this location employs seniors, and she honestly looked genuinely happy to be there. It really says a lot about the positive culture management has built. Quick Tip if you're driving: There is plenty of parking, but try to avoid the spaces right up front. A lot of the third-party food delivery drivers tend to just dump their cars along the curb instead of pulling into an actual spot, which can easily block you in while they wait for their orders. It's pretty frustrating, especially if you're on a tight schedule trying to get back to the office! read more

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The absolute slowest unfriendly chic fil a I have ever been to. Have been waiting in line for 20 mind now for food. Ridiculous. The employees walk around like they do not have a clue what is going on. read more

I stopped bu Chick fil a im Norwalk on my way in to get a snack to hold me over until dinner I got soda fries and granola yogurt parfaits. Its relatively expensive there and i got to work and they gave me a box of scraps basically. Tiny and broken pieces , end pieces that were not even hot. Another place that usually is pretty good disappointing service read more

Chick-fil-A - Broken tiny fry piecee - Fast Food Near Me - Norwalk, Connecticut

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I've been a customer of this Chick-fil-A since it opened and never had an issue with the food or customer service. However, yesterday my group and I incurred going through the drive through - initially the employees just walked past our car and didn't ask for our names which led to confusion when we pulled up to receive our food. We were then instructed to park and wait for our food. After five or so minutes we went inside to ask for our food, or a refund. The manager Will was less than pleasant, speaking under his breath towards us and seemingly unwilling to fix the issue. However, Sandy (who was in training) was very nice and amicable towards us throughout the whole situation. Chick-fil-A tried their best to make it right. But, overall Will's customer service was poor at best, even over the phone. Look out it you end up supporting this Chick-fil-A! read more

UPDATE (6/4/2025): This is an update to my review for this Chik-Fil-A, a review I had done less than a month before I first became an Elite on Yelp and was my 38th review overall. I make this review because there are a few opinions I have had that changed this visit albeit my number of stars given to the place does remain at a 4. Here's the thing. At first I did not like how the place was renovated. I didn't like how I couldn't just come here when I could the Christmas season before last because it was closed down for the changes. But once I came in here tonight, I've found that they have grown on me so to speak. I had found myself at how impressed I was at the organization of the place as a whole. UberEats has a separate they can enter through to pickup deliveries which is something I have not seen in a fast food restaurant before. Also, this is a clean Chik-Fil-A that actually cleans up after itself. This proves that you CAN be a big franchise and keep a well-functioning restaurant without trashing it to oblivion. Chipotle can seriously take some notes here. Where my opinion has lessened a bit is the waffle fries. You can still taste salt on these, but they're unfortunately not as flavorful as I remember. You know how there's a saying "if it ain't broke don't fix it"? Well, that should have applied to the waffle fries here cause they weren't broke before. But they're still good enough that I can't be too mad at it. Everything else I said in my previous review still stands. And the people working here are friendly, especially for fast food service workers. And yes, I still love coming here after REI trips for a nice treat for dinner. Oh, and don't skip the Dragonfruit Lemonade this summer! It's quite refreshing! read more

Not sure about some of these bad reviews but my experience was very good. Ordered and meals were brought to our table within minutes. Staff were accommodating, friendly and attentive. This was our first time dining here and thought the restaurant was very clean even the bathroom. Staff stopped by to make sure everything was good. Definitely appreciated the attentiveness for sure. Food was delicious too. We definitely recommend and will return. read more

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"I know you got a chick on the side Betcha got a chick on the side" (Pointer Sisters) We were driving home from Stamford, got off the highway because the traffic was terrible, and began moving up Route 1 when the early afternoon lunch hunger pangs struck. My first impression of the Norwalk Chick-fil-A was their mega confusing parking lot. Lanes were shut, some lanes were for the drive through, some were for a parking spot, some were one way and some were two way. I felt like a marble in a maze. The young counter guy who took our order (Archer) was terrific- super polite, efficient and a real gentleman. We ordered a Grilled Chicken sandwich, a Southwest Salad with Spicy Grilled Chicken ($10.19) and shared a medium Diet Coke (2.59). We grabbed a booth and in a few minutes our food was delivered to our booth. The Southwest Spicy Chicken Salad was very good. It had a lot of sliced chicken, and plenty of fresh crisp lettuce, corn and black beans. What was odd was the very high calorie content of the things it was served with - over 400 calories worth of a Creamy Salsa dressing, tortilla strips and pepita seeds. They kind of defeat the purpose of ordering a salad, don't you think? At the very least I'd have liked the option to swap out the dressing for something a bit more nutritious than the 290 Creamy Salsa default. Oh well, I skipped all three of the add ons and the salad still had plenty of flavor from the spicy chicken slices. read more

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Haven't been to Chick-fil-A at this location in a while will to take my son on the playground since they were one of the be able to sit and enjoy your meal and let her get it but of course they're just a follower like everyone else and they got rid of it so disappointed. That was the only thing holding my business there.. read more

I think the operator's name is Archer or Archie. Anyway, he runs this place so well!! It's always clean and the food is great. In the past I have had maybe 1 or 2 complaints, filled out one of those "compliment/complaint" papers by the exit and immediately got a response and saw a change. The workers are friendly enough. I love when I get a random reward via email. I also love that they moved the drive through, so much more efficient. read more

Who doesn't love Chick-fil-A. I sure do. Whenever I'm around here I grab food from here. The line is always horrendously long but I will say they do a good job of moving it. Expect to wait, 30 min minimum. There's always someone out front separating the mobile orders line from the regular line. Even someone directing mobile order vehicles into spots. My mobile orders come out quickly with respect to the number of cars there (not 2 min after but certainly not 45 min either). This last time they forgot to give me utensils. It was easy enough to flag someone down and they quickly brought me some so I could go. Also they are not stingy with sauce packets. Oh and all employees were wearing mask and I didn't see any just hanging around. read more

Chick-fil-A - That line of cars to the left.....chick fil a line - Fast Food Near Me - Norwalk, Connecticut

Steer clear unless you enjoy food poisoning! I had a reward for a free 5pc nugget so I got that, a spicy sandwich and a Mac and cheese. Within literally 20 minutes of finishing the food I was extremely nauseated and proceeded to get violently ill. Once I got the bad food out of my stomach I felt fine. Tried to call to let them know but every time I try I get a busy tone. read more

It was time for a trip to Chick-fil-A during this kick down. First it is refreshing to be out of the house for an hour, even though you are confined within the cabin of the truck. Second, you need a chance after you had home cooking for a while and the other local options take out has to offer. Thirdly, some people in your inner-circle are not allowed, or too afraid to get take out, so we are more than willing to do them a favor. Pick up and delivery at the same time. The order was easily placed on the Chick-fil-A app, very user friendly! Multiple spicy chicken deluxe, fries, a milkshake, sweet teas, & sauces. At the location cars are lined up, workers are like experienced mega-church parking lot attendants coordinating the flow of vehicles. One line drive thru, one line grub hub and curb side. Parking at curbside there is a cone with a number, this number you enter into the app, and your order is prepared. When the order is ready, it will give you a notification that workers will deliver your items. You receive your food, and off you go, and simultaneously you earned points, you can trade in for food in a later date. Making the drive back, with a delicious strawberry milkshake, that was amazing, next time I get the LARGE. A quick stop to deliver one Spicy chicken deluxe meal, and then home, to enjoy the good stuff! Chick-fil-A you're doing a HEAVEN of a job! *food pictures not included, sorry, no time! read more

Chick-fil-A - Curbside... - Fast Food Near Me - Norwalk, Connecticut

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The servers are very nice and friendly the food is so fresh and pretty and also the line moves swiftly.. they are organized. I must say the parking area is clean and the system is working. read more

Chick-fil-A - Chic film Chick-fil-A- Deluxe Sandwich - Fast Food Near Me - Norwalk, Connecticut

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The food is good and the location is very easy to get to. The way they have the parking lot and lines to get to the drive through isn't bad either. I ordered my food on the app and parked but in like 5 minutes it was done. The fries were a little salty but the chicken deluxe sandwich was on point. I don't like the card board straws but it's environmentally smart so it's a plus for the planet. I've been here a couple of times and this was the first time the fries were salty but still good. read more

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This isn't a Chick-fil-a, it's something else. Due to dietary restrictions, I ordered a sandwich without a bun. Even though I stated as such, a staff member still asked me about what type of bun I wanted. When the order came back, the sandwich had a bun! Asked the staffer who brought me the sandwich to bring it back and replace it with one without a bun. The new sandwich came back ... with lettuce, but the meat was cold to the touch. A "store manager" came back with the below-quality sandwich and said he couldn't do a thing about it, even though I wanted a replacement. We argued. Finally took the sandwich back to the kitchen and got a hot replacement via another supervisor. This location's staff seems to have a low command of the English language, and of printed preparation directions. The location's staff and management are rude. I was not offered a receipt. The location is filthy, bland and un-inviting. The location should take heed of standard customer service, as practiced by many leading companies. For example: "Rule 1: The customer is always right. Rule 2: If the customer is wrong, see Rule 1." - Stew Leonard. Expansion is diluting the Chick-fil-a brand. read more

This Chick-fil-A is the perfect example of how industry has no regard for the population's health. I asked for waffle fries with no salt and the guy at the drive thru said it's "against the store policy to make waffle fries without salt." I've been to Chick-fil-A ALL over the country and I always get waffle fries without salt. Even Five Guys will get thAt for you. So glad I skipped I didn't buy anything here and went to the Chick-fil-A in Danbury at the mall, where they were more than happy to get me my order in a record 2 minutes, apologizing for not being fast enough. I rarely leave 1 start reviews but this is the type of thing that is inexcusable. read more

Service was Lightning fast and friendly. Nuggets were solid and fries were fantastic. Unimpressed with the Mac n cheese. Tons of seating and employees were cleaning the tables and keeping the line flowing and food coming. read more

The staff in Norwalk have a rude attitude problem. It is still a Chick Fil A with the same delicious food you like, but the service is nowhere near to standards as other locations. A lot of the workers seem like they don't care and often don't give their signature "my pleasure," to you. It's a silly thing to give a one star over, but when a brand is known for their customer service and a location is lacking that, it's very noticeable. Enfield, Wallingford, and Hartford locations do not have this problem. read more

i love chick fil a and the food here has been good, the only thing is that sometimes this location can be a bit of a mess. but not the worst and the people seem sweet enough! read more

Best chicken sandwich in town. Very fast service considering how busy this location is. They just reopened after a renovation to better handle the crowd. Just remember... no yard bird in the Lord's day. read more

I'm not a big fast food fan BUT Chick-Gil-A hot chicken sandwich is solid AF. Service is way better than most normal fast food joints as well. read more

Chick-fil-A - Hot Chicken Deluxe Sandwich - Fast Food Near Me - Norwalk, Connecticut

arrived home to find our two orders of large french fries were very overcooked. See photo attached. Sometimes overcooked fries are still good but these were literally crunchy and inedible. Those on the napkin on the right were the bottom of one of the fry boxes. just burnt bits. read more

Chick-fil-A - Too dry and overcooked - Fast Food Near Me - Norwalk, Connecticut

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Outstanding restaurant. People look down their noses at this restaurant category but for what it is relative to the competition - Wendys, McDs, BK, Chipotle- this Chick Fil A is fantastic. The food is great and the employees are very helpful and genuinely friendly. read more

I love the chicken but this location was not the nicest. I felt like I was at a mc Donald's. Also the one on north haven felt homier and there sandwich seemed larger. The cheese wasn't even melted just thrown pn top. I'll still be a customer but probably not at this location again. read more

Chick-fil-A - Fast Food Near Me - Norwalk, Connecticut

Pick any one of their locations and you will be rewarded with a tasty meal, fast friendly service and all at a fair price. Well run and it shows read more

5 stars for food of course but its crazy busy and the connecticut residents behave like mom never taught them manners. These patrons are disgusting the way they act and carry themselves. Parking lot is a disaster which exacerbates the issue with CT drivers not knowing how to properly operate a motor vehicle. Restaurant staff is A+. Food is always as expected only recommendation is law enforcement needs to be on site in force to teach these people a lesson in accountability. NO ONE CAN DRIVE CORRECTLY read more

So HAPPY to see Chick-fil-A in Connecticut! I'm from Raleigh NC and moving back to Connecticut after living in the south for 10 years and The problem is I'm kinda addicted to there sandwiches ! Andrez is a great young man in Training who took my order and I can tell he is going to do great at his new job! I asked him have you ever mixed Chick-fil-A sauce and BBQ sauce together he said no! I said well you gotta try it! A Chick-fil-A owner in NC told me about a secret sauce and well that's it! You should try it too it's gooooood! Oh and another young man just gave me a frosted lemonade and that just made my day! I guess someone made an extra one! So yeah this review was definitely earned tonight read more

Chick-fil-A - Frosted Lemonade - Fast Food Near Me - Norwalk, Connecticut

It's so disappointing how terrible customer service is, especially at a place that is owned by Mormons. You think you could expect a little more, however I just got off the phone with their manager JD and hopefully this makes better sense to him since he clearly couldn't understand over the phone. I purchased 2 meals with fries and took the order home, when I got home I set my meals on a plate and poured my fries over my food and while I was eating I pulled out a disgusting long brown hair out of it. He argued with me that they don't have anyone who works their with brown or blonde hair and kept hanging up and stating repeatedly how he didn't understand what I meant. He was also extremely rude and disrespectful to my wife and tried belittling her over the phone which I stepped and was obviously upset. He simply referred me to speak to corporate and wouldn't take any accountability for the lack of cleanliness from their team or the way he spoke to my wife. I hope his manager sees this and I would be more than happy to share this experience in further detail. As a business owner myself, I would definitely seek someone else to represent my firm and speak with my clients. read more

Worst restaurant ever...I've been here twice and both times they didn't give me my complete order. This food isn't cheap. I pay my money, so I deserve my food. Yesterday, went through drive thru and was barely greeted by Jake. I had to repeat my order twice because he was so distracted by a person talking loudly in a car behind me. Ordered chick-fil-a deluxe with no tomatoes and lemonade; 8ct nuggets & another combo with a Sprite. My order was $25.22. Picked up my food at the next window. Spot checked the bags. Started to eat my #1 combo and was instantly disappointed. The bread wasn't fresh and cold, chicken must've just come out of the microwave cause it was steaming hot. Now I'm looking for my nuggets to make me feel better- no damn nuggets! By this time, I'm already on I95 South headed home. Do better, Chick-fil-a or start charging McDonald's prices. read more

I usually love Chic Fil A, however, the location on Connecticut Ave seems as if they are privately owned. They do not uphold the high quality standards that the franchise is known for. This location lacks in friendly customer service and attention to detail. My orders are constantly wrong with this location and the food presentation appears rushed. This location is practically a McDonald's with Chic Fil A prices. read more

This is my third visit to this location the first time everything was great, sending time Got home and my order was totally wrong. Today was my third visit and I found hair in my food. I decided to call an let me know and a team lead told me that she would just which out my fires at this point I didn't even want my food she said thy she couldn't help so she got her manager Pam. Pam basically said she can't do anything! I am disappointed that this location is ran so poorly give the brand a horrible reputation! read more

Chick-fil-A - Hair found in my food - Fast Food Near Me - Norwalk, Connecticut

Second time around. Sat inside this time. The cashier and food runners were very nice. The food is a higher quality than most other fast food restaurants. The chicken isn't a patty, and you pay for that upgrade. We had the deluxe chicken sandwich and 8 piece chicken nuggets with waffle fries. Overall the meal was good, but the sandwich was hard to eat as the lettuce and tomato kept sliding around the bun. read more

Chick-fil-A - Fast Food Near Me - Norwalk, Connecticut

Customer service was a plus especially since it's always so busy, big shout out for Jacob who made it easier for me.

When you kindly ask them fir sauce and ketchup, pay and ask to confirm if sauce and ketchup were in the bag for all the fries and nuggets just purchased and get lied to straight to my face. Arrive home no sauce no ketchup. read more

If I'm in Norwalk it's not even a question what's for lunch! This branch is always buzzing and the staff knock it out of the park every time. Chick-fil-a it's truly my pleasure to dine here. read more

Chick-fil-A - Fast Food Near Me - Norwalk, Connecticut

Takes so long to get order. Waited 15-30 min for my order and there is no sense of urgency. read more

Chick-fil-A - Mac & Cheese medium. - Fast Food Near Me - Norwalk, Connecticut

The line is always long here. The food never disappoints though! Yesterday for lunch I decided to grab chick fil a. When I got in line I was afraid it was going to take forever... but truth is 6 minutes tops! After you put your order in it's smooth sailing from there. Great CS to great food. Polynesian sauce with nuggets never disappoints!! I personally have never had them get my order wrong or any issues with CS. They're always super friendly. So yea.. get in that line and wait because it is definitely worth it 100%. read more

Drive-thru and app ordering only. How is a non-driver non-smartphone-user supposed to order? I tried to order at both pickup windows/doors while parked - no luck. I eventually installed their app and ordered through it. Food was good, no complaints there. Staff should be allowed to get customer orders from walking customers. read more

We have been very curious to try this place ever since it opened, but the lines have always been crazy so we would pass. Finally came at a time when the drive-thru lines were relatively short but the wait still took 25 mins - pretty crazy... Not sure if it would have been faster if we walked in. We ordered: - fries - chicken sandwich - chicken nuggets We had to admit it was pretty tasty and wasn't bad. The nuggets taste like real chicken. The fries were tasty but not hot. We would come back again... just need to work on faster service. read more

Open the goddam restaurant already. I waited on a 45 minute line at drive though . Stop w this Covid nonsense. Restaurant closed because there's more profit making me wait in line outside. read more