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    Chick-fil-A

    3.3 (72 reviews)
    Closed 6:30 am - 10:00 pm
    Updated a few days ago

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    CHICK-FIL-A ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for groups
    Outdoor seating

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    Recommended Reviews - Chick-fil-A

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    ows a table and four stools
    Mike R.

    First off thank you to the very polite folks working here. My son and I will be back. On a first visit I believe go with two or three stars, which is subject to change based upon visits. Will be back here next month, and will probably if the same as yesterday, move up to four. The employees of this location did well. While we dined in, looks like they were rocking it with the very busy drive thru. That's quite an operation, and kind of funny as this is close to Richmond Airport. Maybe their folks can visit here and see how to direct passengers. This is a clean location. Also props on the dining room layout. The festive decorations were enjoyable. Our meals were correct and tasty. This is a good spot to go when in the area. Due to next months fishing trip, this will be another meal for lunch or dinner. Thank you!

    The driest chicken sandwich I've ever had
    Anissa W.

    I rarely ever have a complaint about CFA, but this location was a disappointment. It's located in a busy shopping center & just entering the drive thru area was a bit disorganized/frustrating. The order taker was friendly, but just getting the food to the waiting customers proved to be a task for their staff. We ordered & waited in line for our food. There were staff dropping food on the ground & randomly going up to cars with no sense of direction. There were 3 lines of cars too, so the area was very congested. When we got our food, we still had to wait in line for people in front of us to get theirs because we were stuck. They should get theirs first or make a way for cars to go around instead of having us stuck there waiting. Now to the food...If I could describe in one word, it would be DRYYYYYYY!! The chicken strips were not fresh and were so dry that I had to sip my drink with every bite just to have some moisture to get it down. The chicken sandwich was depressing because there was NO BUTTER or anything on that bun. Honey, when have you gotten a sandwich from CFA that was not buttered and moist??? This was my first time ever seeing this. The fries were dry too...I definitely needed ketchup & I normally eat them plain. My kids did enjoy the Mac n cheese & that is where my 3 star rating is coming from. I won't say I'd never come back (if someone else is paying), but I'm definitely not paying for anymore dry food. That I know for sure.

    Grilled nuggets and kale salad
    James S.

    Stopped for a quick lunch at 1245pm. Restaurant is always busy but also quick and efficient. I ordered the grilled nuggets , kale salad and tea. Food was fresh and brought quickly. Restaurant was comfortable. I would return.

    3 lane drive-thru
    Harrison T.

    **COVID Lunch Rush Review** CFA is doing a great job of keeping the quality customer service, with quick turn around. They now have 3 lanes to serve drive-thru orders, and plenty of staff. It took me about 15/20 mins to order and get my food. Your ordering options are: 1. Drive-thru and order 2. Order on app & drive-thru to pick up 3. Curbside pickup Curbside seems to be the quickest option if you have the app because there are at least 12 parking spots for that option. Quicker turn-around time. I have not experienced the mobile order-- place order on app, then drive-thru to pick up-- but it seems silly to wait in the line (that sometimes wraps around the building) when you can just do curbside. The inside dining room is closed to the public except for doordash and delivery persons. Downside: the parking lot is like a circus.

    Look at their tiny brownie they're selling for $4. The size has been halfed, but the price has not lol

    This Chic-Fil-A is a complete embarrassment to the company name. The people who work there are so unprofessional, in every way. My order has been wrong multiple times in a row. If there was another location that wasn't 30+ min away I'd never go back to this one. Yea, may be faster service than other fast food but at this point, they're garbage. You know the world has gone down the drain when Chic-Fil-A messes your order up. I have two kids under 5 who would fight like crazy because they shorted me one nugget on an 8 count nugget meal. Can you imagine splitting their nuggets up and one getting 3 and the other getting 4? Idk you tell me. Straight garbage of a Chic-Fil-A....

    Happy St. Valentine's Day
    EunSung K.

    I got food to go for myself and my sick fiancé. I really liked the decorations. The line was not too long, and I would describe it as semi busy. I would have given a higher rating, if I didn't have such strange customer service experiences which was atypical of usual friendliness at Chick-fil-A. I made my order, and cashier asked for my name...and gave me a blank stare, and said can I just put E since they will have hard time saying your name. I decided not to argue, and as I was paying she picked up the phone and no acknowledgment of me after that, not even my pleasure after I said thank you. Another staff member brought my food, and I said thank you, and she with no smile and no feeling in her voice said, "my pleasure." I realize food industry is a hard business, but I was just surprised by lack luster quality of customer service I experienced by two staff members. I will stick to Chick-fil-A in the West End, where at least they don't make me spell out my name and decide not to even try saying it. The parking lot is a bit of a maze, so definitely pay attention on your way out.

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    8 months ago

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    2 years ago

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    10 months ago

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    2 years ago

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    2 years ago

    Always high quality and the most efficient and high quality service in spite of of consistently high through store traffic.

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    3 years ago

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    9 years ago

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    Greg W.

    Kevin, thanks for the good review!

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    4 years ago

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    Page 1 of 2

    Ask the Community - Chick-fil-A

    Classics Sandwiches & Subs - Cheese fries

    Classics Sandwiches & Subs

    4.3(113 reviews)
    0.8 mi
    $

    Great independent sandwich and salad joint, with lots of character and a lot of pride in great…read morecooking! Huge portions, and prices lower than the fast food chains. Lots of music memorabilia on the walls makes you feel right at home, and their jukebox pumps out 1950's hits. Accept no imitation! This place is the real thing.

    East-end/Eastern Henrico staple #classics near the corner of Williamsburg Rd and Laburnum. My mom…read moreand I were off Monday so I decided to stop here to pick up lunch. Very nostalgic vibe, staff was friendly and helpful in navigating the large menu. Initially, we wanted a club (they have several to choose from but I asked the cashier if he had to choose between that and a steak and cheese he opted for the sub. The 12 inch large combo was about $20 (cash discount) to include fries and a large limeade. This spot is popular so there was a wait but they moved the orders along in a reasonable amount of time. The sub was a bit thin as the meat is sliced vs chopped, I wasn't a fan of the seasoning they used and it was just warm when I got back to mom's house (which isn't that far) but the bread itself was really good and fresh (2.9/5), their fries served piping hot and seasoned well (5/5) and I'm so glad the cashier hyped up the limeade as it was just as good as Bill's barbecue back in the day (yup I'm telling my age but iykyk), perfectly sweet and tart served with that good hospital ice, lol (10/5). I definitely want that limeade again so I'll be back!

    Photos
    Classics Sandwiches & Subs
    Classics Sandwiches & Subs - The "Broadway Sub" combo meal.

    The "Broadway Sub" combo meal.

    Classics Sandwiches & Subs

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    Five Guys - A Five Guys cheeseburger, milkshake and regular order of fries sits on a table inside a Five Guys restaurant.

    Five Guys

    3.9(43 reviews)
    0.1 mi
    $$

    It's a five guys. You know what you're in for. Wasn't busy at all when I walked in around 515pm…read moreon a Wednesday. The food was as expected, got a crap ton of extra fries in the bag with that good ghetto grease on it letting you know both your taste buds and your cholesterol numbers are in for a wild ride. Employees weren't very friendly at all, they did their jobs and were not mean or anything. Just took the order and filled it. No conversation or small talk/niceties or anything. If they were slammed I'd understand however I was literally the only customer in there. Period.

    Five guys gets 5 stars! They focus on one thing and do it right! I mean, have you had these…read moreburgers? Fresh, never frozen, grilled to perfection with all the fixings! I always get the Little burger, because the regular burgers come with double patties! And the fries??? Real cut potatoes, hot and delicious, overflowing portions! The hot dogs are all beef and grilled just the way you like them! I've had the thick shakes and they are everything!! Grab some peanuts to munch on while you wait for you grub! It's fast and efficient! The staff is super friendly and the place is clean! Come for one of the best burgers around and bring your appetite!

    Photos
    Five Guys - A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    Five Guys - A Five Guys hot dog sits on the counter in a Five Guys restaurant.

    A Five Guys hot dog sits on the counter in a Five Guys restaurant.

    Five Guys - A close-up photo of a person putting the top bun of their cheeseburger in front of a Five Guys catering box of toppings.

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    A close-up photo of a person putting the top bun of their cheeseburger in front of a Five Guys catering box of toppings.

    Chick-fil-A - hotdogs - Updated June 2026

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