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    Zaxbys

    2.5 (30 reviews)
    Open 10:30 am - 11:00 pm

    Order Zaxbys Takeout or Delivery

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    Recommended Reviews - Zaxbys

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    Sweet and Spivey wing combo
    Tarsha S.

    I heard so much about Zaxbys !! Today I got To experience it for the first time. I decided to do a drive thru order on a busy Friday evening! Although the line had a bit of a wait time I think they moved as fast as they could and that was nice. I also saw a lot of teamwork inside and that made me happy. There customer service was great too! The food is a bit pricey but it's good quality! As the terminator once said "I'll be back Zaxbys!"

    Yelp User R.

    Dear Zaxby's, I am in love with you. Your employees must love you too because they are always so awesome when I visit you at the drive thru. I'm jealous they get to spend so much time with you. I want you to know I have called it quits with the other local chicken chains. They can try to temp me with expensive ads and commercials but you have never let me down with your hot and fresh self! I am yours forever.

    Zaxbys signature sandwich
    Aaron S.

    Why was I served a chicken sandwich that looks like it's been sitting under a lamp for the past eight hours. Wasn't even hot and fresh. I don't even have have time to take it back to get it corrected. I'm definetly disappointed.

    Anissa W.

    Food was good. Service was quick. Basket of toast was actually buttery unlike a different location I recently visited. I didn't almost choke to death here. It was a very good experience. They just need to remember to give napkins when assisting drive thru customers. That shouldn't have to be requested when service greasy food. :)

    It's been windy today. Like a skiff moored at high tide, the Zaxby's Chicken was straining to become free range.☺️
    Kimberly-Gretchen B.

    I'm stuffed! And for a mere $8.19 USD. This is my second Zaxby's experience, and considerably better than the first, in Georgia. I've been waiting for Z to open for several weeks, now. Today's my lucky day. I arrived mid-afternoon, and first noticed no trash receptacles in the parking lot. Is this the coming trend, then? It's the second time I've mentioned such absence in my review. Had to use the restroom first thing. Small scraps of paper strewn about the floor, and several drops of water on the floor where one would not expect to see water. To top things off, the toilet seat was wet, even though I looked first. :( So I make my way out to order. The Zaxby's Club Meal which comprises the Zaxby's Club, Crinkle Fries, and a 22 oz drink. They have Coke products. +1 for Zaxby's. I pay my $8.19 & take the proffered cup to fill with tea. Sweetened or Unsweetened. The Unsweetened Tea is quite good. My order came up within about 5 minutes. I rarely have anything good to say about anyone's Crinkle Cut Fries, but these were decent. Lightly dusted wish Paprika, I probably would have eaten more had there been any. Then the Club Sandwich. Very good; very sloppy. I wouldn't jump to order it again, but is was very good. All personnel were friendly. There were a few crumbs on my banquette, as well as on the the two-top where I sat. The noise level was far from deafening, but was more than this diner cared for. Normally, I'd say that I'm reluctant to return, but I would like to give these guys a chance to move up to 4 stars from 3. So, I plan to return in about a month, perhaps to try the Spicy Fried Mushrooms and The Blue (cheese salad.)

    This is what I ORDERED ONLINE

    every time i order from this restaurant they always mess my order up. they always say sorry come back we will fix your order. zaxby peoples do have jobs and gas prices are up. i wont recommending no one to eat at zaxbys on south laburnum poor service nothing but a head ache and waste on money on food and the gas

    Amy C.

    Grand opening day! So far so good ... and delicious of course. I'm pleased Zaxby's chose to give East End some love.

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    3 months ago

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    Evan C.

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    4 months ago

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    2 years ago

    Just not impressed. Food was mediocre to me. On top of that the restaurant was not clean.. trash on the floor and tables dirty.

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    4 years ago

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    Richmond Z.

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    1 year ago

    Awesome food and the manager Shaquille is the best. Employees are super friendly and accommodating.

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    6 years ago

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    7 years ago

    Small chicken fingers. Customer service was a bummer. Sad that the zaxbys in Virginia aren't as good as the ones in statesboro...

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    5 years ago

    The staff is rude, they stop taking credit cards after a certain time to discourage customers from coming. Poor service.

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    8 years ago

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    8 years ago

    I'm happy that it's in the east side of town now I've waited a long time for this and the food is delicious

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    7 years ago

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    Ask the Community - Zaxbys

    Review Highlights - Zaxbys

    We checked online and saw that Zaxby's was still open, so we ordered the 20-piece Zax Pack for $34.

    Mentioned in 8 reviews

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    4.5(115 reviews)
    1.8 mi
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    Craving BBQ? Backwoodz is your place! The brisket with the fat cap on is AMAZING! So flavorful!…read moreCame in super hungry after a long travel day, and that first bite was heavenly. No sauce needed! Another standout was the cucumber & tomato salad which had just the right amount of vinegar. The green beans and the cabbage were tasty, but just a tad too salty for me. I can't fault them, as I rarely use salt, it's likely my palette that is off. The pulled pork was excellent, but needed sauce. Alas I cannot have sweet sauces. I then got the idea to combine the pork with the cabbage and found it similar to the experience of eating luau pork with poi. Better together! I added the leftover vinegar dressing from the C&T salad to the green beans and found that also was a hit. The desserts were very tempting, but I opted instead to order enough brisket and pulled pork for the weekend. It's proven to be very filling!! I also can't say enough about the staff. So genuinely welcoming, helpful, friendly, and clearly proud of their product (as they should be!). Put a smile on my face and will look forward to returning on future trips to Richmond!

    I am extremely dissatisfied with my order today. I ordered the grilled chicken wings... pink is one…read morething but when there's blood veins.. it's a complete turn off. The fish... was ok. The Mac and cheese.. the cheese was so hard I threw the whole thing away. The baked beans was canned no seasoning and my cabbage had more of the root then leaves. I paid $90+ and literally didn't even eat the pulled chicken. Not to mention, I received 4 slices of the brisket. 4 slices ... a compete joke. I used to hype this place up but today they robbed me. I'm so pissed!

    Photos
    Backwoodz - Inside had some cute signs

    Inside had some cute signs

    Backwoodz - Brisket side $15 1/2 lb

    Brisket side $15 1/2 lb

    Backwoodz - Front of store

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    Front of store

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    Burger King

    1.8(24 reviews)
    0.7 mi
    $

    Ordered 2 bfast sandwiches and an order of hashbrowns. Paid the $8+ bill, got my food, drove off,…read moregot home, no hashbrowns. Called the store, told the manager I was missing my hashbrowns. He asked for my order number. I was not given a receipt. He said unless a customer asks, no receipts are being given out any longer. I told him I didn't see a sign for that. He said I wasn't going to see a sign. He did search back 30 minutes for my order and found it. Said I could drive the 30 minutes back with my sandwiches and get a full refund or get my missing hashbrowns. I told him the gas and time I would use made that unfeasible. He asked what I wanted him to do. I told him to give me more options. There were no cars in front or behind me to them have given my hashbrowns to accidentally. He didn't have any. I asked if he could send me an email stating they owed me a free hashbrown, He said that could work, took my name down. I asked if he wanted my email address, he said no, he would post my name on the wall for his team to see. Note: NOT what I asked for. Even if he could have emailed me a coupon for a free hashbrown would have been fine. I'm amazed he had no options but me returning to the store. This store is rated at 2/5 today and I can see why. The manager implied I was lying or it was my fault things went wrong. No accountability or apology ever from him. I hope they honor my free hashbro wns next time I'm out that way. I'll try to make that soon. Learned my lesson, 1) ALWAYS ask for a receipt, 2) ALWAYS check your order before driving 1 inch away. I don't eat out often, but apparently the basics are lost on the work staff at this store. The ULTIMATE lesson is, don't eat at burger king.

    Last 2 nights in a row store has closed 30+ minutes early. From what I can tell staff is lazy and…read moremy brief interaction with the man working was not pleasant, very rude and dismissive.

    Photos
    Burger King - Royal Crispy Sandwich, Chicken Fries, Chicken Nuggets, Original Chicken Sandwich, Drink

    Royal Crispy Sandwich, Chicken Fries, Chicken Nuggets, Original Chicken Sandwich, Drink

    Burger King - Classic Wrap
Spicy Wrap
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    Five Guys - A Five Guys cheeseburger, milkshake and regular order of fries sits on a table inside a Five Guys restaurant.

    Five Guys

    3.9(42 reviews)
    0.5 mi
    $$

    Coronavirus? No worries! Five guys to the rescue!…read moreIn the past 2 weeks I've driven past this 5G a handful of times, and each time noticed the huge OPEN sign in the window as well as the lit neon sign in the window. Yesterday I needed victuals after leaving the nearby Dollar Tree, so I swung around 5G. They looked dead. Then I saw the lit neon sign, and parked my car. A young lady unlocked the front door, stuck her head out and told me they were taking online orders only. I said, "Can I just tell you what I want?" She replied, "Sure, just give me a minute." She went back inside, got a notepad and came back to about six feet from my window. I gave her my order; she returned inside. While I waited, a few other cars pulled up and she delivered the orders to their cars. I waited perhaps a total of 10 minutes, and the same gal -- Alexis, according to my receipt -- brought my order out to me. It was a touch-free transaction. I brought my dinner back to the Hyatt and enjoyed every bite of the burger & fries. Alexis is my hero for the day!

    It's a five guys. You know what you're in for. Wasn't busy at all when I walked in around 515pm…read moreon a Wednesday. The food was as expected, got a crap ton of extra fries in the bag with that good ghetto grease on it letting you know both your taste buds and your cholesterol numbers are in for a wild ride. Employees weren't very friendly at all, they did their jobs and were not mean or anything. Just took the order and filled it. No conversation or small talk/niceties or anything. If they were slammed I'd understand however I was literally the only customer in there. Period.

    Photos
    Five Guys - A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

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    A Five Guys hot dog sits on the counter in a Five Guys restaurant.

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    Zaxbys - chicken_wings - Updated September 2026

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