Best service ever. The food was amazing and it didn't take long to get it. The place looked very…read moreclean and the employees are very nice!

Came in Monday around 1:00pm. Not that great. Got my bowl, it had a black hair in it. I brought it…read moreup to the manager Leslie, she rolled her eyes and insisted it was mine. I've had my hair red, ginger, fire-engine red, since July. The hair in the bowl was black. Similar to the managers (just a reference, not accusatory). I was only offered a refund after I said I was leaving a review... overall disappointed. Very unprofessional. Definitely needs more training. Not only is she rude to the customers, but also her employees. As I was choosing my sides, she comes to the front and says to the girl making my bowl, "why are you using that many toppings, it's only one spoon. You should know this by now.". Then rolled her eyes and kept working. There's a Chipotle and Qdoba within 20 feet, that are notably less expensive, so I'll just give those a try next time. Plus they don't skimp on toppings! Imagine charging $13 per bowl, to only give out teaspoons worth of the sides. We literally get offered more sauces than sides . I only tried this place because it's newish and close to my job. The house-made drinks were good though. Overall, pricey for the value, poor customer service, wouldn't recommend. Especially with current management.

I went to Roanoke for a few days on a work trip. This is an old school kind of place for late night…read moregrub after a few brews. Bowl with & western burger.

Love the classic feel of this place. But I've been here a half dozen times and still haven't found…read morethat signature taste or order. I think the nostalgia and charm are great, I just wish the food was worthy of the history and profile of this place. The food is cheap, but you do get what you pay for.

I've always enjoyed a good Burrito from Chipotle Mexican Grill. All their ingredients and products…read moreare so fresh, made and cooked daily. Their employees are well trained in food handling and in the times they need to wash their hands and change their gloves. As a matter of fact I like them so much that I own Chipotle Stock in my Investment Portfolio. After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And the Chipotle Mexican Grill at Towers Shopping Center, located in Southwest Roanoke, Virginia, is the perfect example. I currently have 12,838 Reward Points from Chipotle reflected in my Chipotle app. Most of the time I order delivery from this store location. But today I happened to be in the area and decided to go eat there in person. Their restaurant is located on the right of T-Mobile at Towers Shopping Center. This place has been totally renovated since the time it was built and all the stores there are very clean and presentable. They are in the right corner of the strip mall in a modern building painted yellow and white, with bright red window frames color. The interior design of the restaurant has nice contemporary furniture and lighting. As one enters through the main door on the left side, one walks all the way back until one reaches the counter and tell the employee there the entrée they want, the protein, the ingredients included, and the extra ingredients that are Guacamole and Queso Blanco. There was one customer in front of me and I took a look of the menus high above and some enlarged photos advertisements of some of the items. When the server came back and asked me what I wanted. I told him a Braised Beef Barbacoa Burrito. He heated the large tortilla to make the burrito and started asking me what I wanted on it. Starting from the white rice and black beans, then the protein that I ordered was the Beef Barbacoa, the mild sauce and the one with corn, graded cheese, and sour cream. He was wearing gloves as he handled the Burrito and was very generous with the portions. When he started folding the Burrito, it was so loaded that it cracked, so he asked me if it was alright if he put another tortilla over the first one. I agreed and he did a great job folding the Burrito. Then he wrapped it in an aluminum wrap and put it inside an orange plastic baske. By this time we had reached the cashier who asked me what I has so she could price the order, I included a fountain soft drink. I had her scan my app so I would get my Rewards points for this meal and paid with my credit card. The cashier lady employee was very friendly and nice, even though she was wearing a mask. I found this a little strange because Chipotle Corporate now has paid sick leave to encourage employees to stay home when I'll. It also has come up with their Food Safety 7, a system of seven key protocols for preventing foodborne illness, encompassing Work Healthy, Work Clean, Keep Produce Safe, Cook it, Keep it Hot/Keep it Cold, Maintain Sanitary Conditions, and Call for Help. These guidelines are a core part of the company's overall enhanced food safety program, which also include rigorous supplier standards, and enhanced internal training. I took my Burrito and paper cup and sat down at a table in front of the softdrink machine after getting some ice and Root Beer. The Burrito was real Fat, sort of contradicting those customers that are saying that they are making them smaller. And it contained lots of protein and other ingredients. It was truly amazingly delicious. The only thing that prevented me from having an excellent dining experience was that I noticed that the Organic Lemonade and Agua Fresca dispensers were dirty, empty, and not cleaned nor replenished. Also that the floor of the seating area next to me was dirty, and they didn't have anyone cleaning the restaurant after the customer. The dirty floor detracted from the beautiful contemporary decor of the place and ruined the perfect dining experience. I hope Corporate and management reads my review and immediately corrects this, for it is one of the only reason I didn't give it a 5 Stars review.

I ordered the grilled chicken burrito bowl. I got maybe 5 or 6 pieces of chicken. They had run out…read moreof the grilled vegetables but the cook told the server he wasn't going to cook up anymore. I definitely didn't get my money's worth for what I'd paid. Worst Chipotle experience ever.

Normally I love cook out so I was excited they built a new one close by. I ordered a burger with…read moreonion rings and hush puppies and they really only put 4 rings in the box and the hush puppies were not fresh. ( this location on Franklin st is take out /drive thru only ) and my kids chicken nugget tray with fries and cheese bites looks like it was shaken up. I won't be going back to this location again, it's pretty disappointing.

I'm so disappointed. So, I go in, look at the menu and order. I got a tray with hush puppies cause…read moreI've never had them, onion rings cause those looked good in the videos I've seen, and BBQ char grilled chicken. Also caved and ordered a shake with it. So let's start with the food. First off, NOWHERE on the menu does it say that the chicken is a sandwich. I opened the box and there was something wrapped in tin foil and when I opened it, it was a chicken sandwich with some kind of sauce and pickles. I HATE pickles. So GROSS!!! It also looked like the sauce was a mix of bbq and Mayo. Gross!! And let's talk about the size of the chicken.....the bun was one of those small burger buns you get from the store and the chicken was SMALLER than the damn bun!!!! It didn't even stick out!!! Like WTF?????? If I'm gonna pay for food I expect to get food. I sat there for a few minutes just looking at it cause I felt like I had been scammed and finally I go back up to the counter. I asked the guy if this is a normal sized piece of chicken and he tells me it depends which piece you get. What the actual heck???? I also told him that NOWHERE on the menu does it say it's a sandwich and he says "You thought it was a piece of chicken?". Yes, I did think that. He then went and had them make me another piece of chicken (same small size as the first) so that I had a little more. Tho there was BBQ sauce on it, this chicken had zero flavor. I never had a hush puppy before and it was kinda bleh. Fried crap if you ask me. And the onion rings tasted kinda mushy so definitely NOT good. The ONLY good thing was the shake. I got the chocolate Oreo peanut butter flavor and that was definitely worth the extra money. Would happily pay for another shake but 100% feel like I wasted money on the food. Probably not going back even tho they do have other things. I just don't feel like anything else would be worth it. And the portion size is NOT OK!! 100% never going back to this location.

Miserable McCrispy, didn't give me any straws, and they were out of what I ordered. Disappointing.read more

probably most frustrating experience of my life took 30 minutes just to get my food. To which they…read moretried to tell me the order was canceled and then did something after I showed the totals they were talking about were different and everyone had an attitude quite ridiculous spent my whole lunch trying to get the food that I'm not even gonna have time to eat now

When I arrived at Zaxbys for an early dinner I had no idea how it would be. All I had seen had been…read moretheir commercials on TV, but this would be the first time that I actually would be visiting and eating there. From the outside, the restaurant's building looked clean and inviting. Cars already were driving up to the drive through window and putting in their orders. And a few people were dining inside as well. I noticed that the windows and the glass door were very clean, and this fact gave a nice first impression of the restaurant. Once inside, I noticed the cleanliness of the place and contemporary, comfortable furniture: booths as well as tables and chairs. The color combination of gold and black made the place look elegant yet relaxed. The decor was minimalist with a wide screen color TV and a few signs decorating the walls, and a nice lighting treatment that came down from the black ceiling above. When I arrived to the ordering counter, I noticed all the employees were working very motivated and with a purpose, all doing their assigned duties enthusiastically. A young lady up front greeted and welcomed me with a smile and seemed very happy to hear that this was my first time here. She gave me some time to review the menu that was placed where all fast food restaurants have them. I ordered the Zaxseas Surf & Turf combo, and a Chocolate Chip Cookie for dessert. The order was efficiently taken and I paid with my credit card. It contained 3 Chicken Fingerz, 8 Shrimp with Zaxtail sauce, Texas Toast, Crinkkle fries, and a small drink of Dr. Pepper. Everything in the order came out so fresh and hot. The Chicken Fingerz were crunchy in the outside and juicy and tender in the inside. Same with the Shrimp. The Fries were also very well fried and freshly served. And the sauces were amazingly delicious. As I was leaving, I saw who seemed to be the manager seated at a table interviewing a young lady. I didn't want to interrupt, otherwise I would have told him how well he was running this restaurant. I just had an amazing dining experience here and this was only my first time. I highly recommend this place and am looking forward to coming back soon in the near future.

We don't live near a Zaxby's, so we look forward to this every time we're in Roanoke. Other than…read morewishing there were more fries in a "large" (cuz they're so dang good!), it was awesome. I love that they still have grilled chicken for sandwiches and salads. And both of those are amazing. My wife had the Cobb salad with grilled chicken and I had the grilled sandwich. But the diamond of the table was the new chipotle taco, which I couldn't resist trying. It was awesome. Service was great. Place was clean. People were friendly. And food came fast, was hot, and tasted great. All up, the whole experience was everything we were hoping for. Yum!!! Sorry I forgot to take pictures.

If -0 was an option I would have chosen that. Walked through the door walked to the counter to…read moreorder and...nothing. no greeting of any kind. When my sister in law asked a question about the Duo and Trio she was greated with a blank stare and the young man turned and pointed at another sign with the description. Worst customer service I've ever experienced. FYI I have worked in customer service my entire life and I know how difficult it can be but this was horrendous.

A Burger King that can never make burgers. Customer service is non existent. Do not waste your time.read more

The first thing that attracted me to this Shack was the graphic design of its logo. It was simple,…read moreyet very effective, to communicate what this place was all about. Yet never in my wildest dream would I have imagined that it was designed by a kid, the nephew of the owner. After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Subshack in Salem, Virginia, is the perfect example. After arriving to this Sub Shop located in a small strip mall in the middle of nowhere, in Salem, Virginia, the friendly owner of the place, who has a wonderful personality, gave me a warm welcome and immediately, in a nutshell, told me the story of how this place came to be. Born and raised in New York and having lived for many years in North Carolina, the opportunity of opening up this business here in Salem, Virginia came up and he literally went for it. And aren't we lucky he did because it is an ingenious little Sub Shop, a product of two persons who let their imagination run wild and then worked hard to see their dream of owning a little restaurant come true. And don't be confused by its name, it simply means a small place where large Subs are made for people to savor and enjoy. Thus we have: the "SUBSHACK." This restaurant is mostly for orders To-Go, yet outdoor, in front, it has a picnic table, for customers who would enjoy eating there during the warm Seasons of the year. They bake their own Sub bread in-house daily, and also have daily Specials. Today's Special was: "BUY ANY LARGE SUB GET A FREE DRINK & CHIPS." So I ordered their large Italian Sub. The Sub bread was gigantic and their Deli meats were also quality and huge. On top of this there was a large list of ingredients you could add to the Sub. I invite you to view my photographs accompanying this review and see for yourselves. Besides Hot and Cold Subs, they also serve Paninis, Desserts, and Milkshakes and Smoothies. I can't wait to return and try their Cuban Panini. In conclusion I definitely recommend this Sub place as a very unique place if you're looking for good food, prepared in a welcoming and friendly environment, by a warm and kindhearted individual.

Excellent service and freshly prepared food tucked back into a small area off of Apperson. I was…read morereally impressed with their attention to detail and food quality. I will be back again. Highly recommended!

Stopped in for breakfast on our way out of town from a doctor appointment. We didn't realize that…read morethe turn to enter their parking lot is before you get there at the stoplight and you have to turn on a back road. We ended up having drive a little ways past it and the next couple of intersections did not allow u-turns. The parking lot was nice and clean. Staff was courteous, restaurant clean and the food good. My complaint would be that the tea was not sweet at all. I considered the fact that someone might have used the wrong canister when they deposited it.

fries no seasoning. made my friend cry. everything else is good and yummy & good service !!!read more

There are so many Sub restaurants out there, weather they be independent businesses or chains…read more Today I decided to try out the Firehouse Subs located at the Towers Shopping Center in Roanoke, Virginia. Before entering this restaurant I reflected on "What is the main mission of a restaurant?" I concluded that It is "To serve great food, in a casual, relaxed environment by friendly and knowledgeable people at a fair price." As I entered the restaurant, I noticed how clean and organized it was and how besides the food, the decor focus was on local firefighters with framed photographs all around the restaurant and a large artwork reflecting on the Hotel Roanoke Fire on July 1st 1898. The menu was displayed in a large sign on the wall behind and on the counter, explaining the steps to go about in ordering your food here, and very well illustrated: Choose your bread. Choose your size. Hot Specialty Subs. Build your own Sub. Salads. Sides. Make it a Combo. Kids' Combos. Extras. Just as I was feeling comfortable with the easy ordering process and with the appetizing selection of Subs, I am warmly greeted by whom seems to be the manager of the restaurant and who takes my order. I ended up ordering the Firehouse Steak & Cheese, with white bread, in the large size; and finshed making it a Combo. I was ringed up and paid with a credit card. Then giving a cup and went to get my soft drink as one of the employees prepared my Sub with my instructions on what I wanted on it. The soft drink machine was modern and very impressive. One could chose a particular brand drink or make it a combination of brands.. The only other restaurant that I had ever seen a soft drink machine as this one was at Moe's Southwest Grill. I ended up making an Iced Cherry Dr. Pepper. When my Sub was ready, I was called to the counter to get my Sub which was placed on a paper over a red tray, and asked to pick up my Chips side from the shelves in front of the counter. The first thing I noticed was how fresh and soft the bread was, the reasonable amount of meat inside, and the quality melted cheese. As I was eating, a friend of my entered the restaurant, made his order. And joined me at my table. He also was very impressed with the quality of his Medium Italian Sub. What an amazing Sub dining experience. Right then and there I looked forward to returning to try out another of the Subs from their menu. I highly recommend this place and can assure you won't be disappointed by doing so. On the contrary, you will probably make this restaurant one of your favorites, just as I did.

Awhile back I ordered a tuna sub, and it was pretty good, so I had no complaints. This time it was…read morea different story. I ordered an Italian sub. The lady at the register wanted to know if that was with "everything". I said okay. The problem is that unlike other sub shops, you can't see them putting the sub together; the preparation area is blocked by a high countertop. When I got the sub home I found it had a ton of mayonnaise. Ack!! A true Italian sub is NOT made with mayo, but with oil and hot peppers, red pepper flakes, etc. Next time I'll return to Jersey Mike's, where they know how to make an Italian sub. The service was okay only because the lady at the register was very sweet. The other two were hard-working but not friendly at all. I will not return because there are better sub shops in the area.