The manager is terrible, be grateful if they don't mess up your order. The moment they do, they won't bother to fix it. If I could give a 0 rating for customer service I would but a one is sufficient. read more

Received a small piece of chicken for the breakfast sandwich. When we went the other night the chicken sandwich was also very thin. Disappointing to open when you get home. read more

Chick-fil-A - Fast Food Near Me - San Antonio, Texas

Leo was the best person on drive through today I appreciate his patience and the fact he was bilingual amazing service

My wife ordered through the app and sent me the code for pick up and I followed the instructions of putting my first name and last name initial, followed by the car make and color . I arrived at the QR station and scanned my phone and it went to a window asking which location and how was I picking up order instead of the usual drive up to pick up statement. I went inside and explained to both managers and they asked me what my name was and # and what my wife's name and # were. They couldn't find it in the system and I kept showing them the app not working and giving me a sorry message. They couldn't take my word for it and so I had to repay for my items and waste 30 minutes arguing in between. My wife was busy at work and finally sent me screenshot of the receipt in which she was charged for the order. I went back inside and asked the manager for a refund and then. He said, "Of yes I see the order but you didn't say your name", when I clearly gave it to both managers and the employee that attended to me first. There was another customer that seemed to be having the same issue since I saw her pull around and try again like me. While waiting for the manager outside another customer was telling me he was having issues with the app as well. If your establishment can't handle online orders please remove the app. Now I've wasted even more time when I should be sleeping to write all this out because I am so disappointed and mad at the whole ordeal. P.S. don't hire kids as managers. read more

Dried fall apart buns and wilted lettuce on both of our sandwiches. Wont be going back . read more

Chick-fil-A - Nasty Food - Fast Food Near Me - San Antonio, Texas

See all

I don't know why I keep coming back to this one! It NEVER FAILS my order is always wrong! On top of it being wrong, it's cold go figure .. Definitely DO NOT do mobile! They will come to your car ask for the name & still not receive the correct order! On top of that they don't read it thoroughly, so when I received my food she forgot 2 other drinks and now were waiting for something that should've been ready. So my food is cold, again & I'm disappointed. I will definitely make the drive somewhere else. read more

Usually they are great but I just needed a gift card and the girl outside told me that I needed to go inside. That's fine but I was already in line, I asked her how I can get out of line, there was only one car behind me and she ignored me and I had to stay in line for 20 min. before I could leave the restaurant. And the cones were too close together to squeeze my vehicle in between them. There should be a way to be able to get out of Line if something happens and you're not getting something after all or if you already received your meal, you don't have to wait for the person in front of you to receive theirs. read more

Terrible service from management! Very unprofessional & rude! Some of the employees even complained about her and mentioned they have tried to get rid of her! So sad! Chick fil A is known for their spectacular service but this manager absolutely disappointed. She was the evening manager around 730pm on Jan 23rd. 2025. If someone important actually sees this, please find out who the manager was because they are affecting your franchise. read more

I mean pretty self explanatory uncooked fry But they didn't forget my spoon for soup read more

Chick-fil-A - uncooked soggy cold fry - Fast Food Near Me - San Antonio, Texas

I went through drive thru at 6:50 am and the woman taking orders took a picture of my license plate. Not sure why.

You've seen them over town, those mini Chick-fil-A cars darting through traffic delivering another hot fresh order to someone's home or office. I like Chick-fil-A, maybe I should try it once just for the convenience. I ordered as a Guest with my iPhone one Saturday afternoon. The order included a Cobb Salad, Chicken Wrap, a Deluxe Chicken Sandwich and a Spicy Chicken all with Waffle Fries and drinks. The process over the phone was easy but the cost quickly added up after Tax, Tip and delivery charge totaling out to $66.20. Holy Chicken Feathers Batman!! Delivery was about 20-minutes later than it was promised. The Driver apologized but, it still didn't help making the cold soggy Fries taste any better. The Chicken was mediocre as well. Mostly dried out with little to no taste. The take away for me here is, if I want Chick-fil-A, I should order in the restaurant and enjoy my meal there. Lately, I've slowly become less of a Fan of Fast Food. It tends to be tasteless compared to individually owned & operated places and the cost has crept up to be no bargain at all. Add to this more than few of my Drive-Thru orders lately have been just plain wrong. Life is too short for food which doesn't taste better than lunch served at Elementary School. Eat in Good Health. read more

Very disappointing experience. Made multiple attempts to discuss with management at every level and received nothing but canned, pre written emails. Used to be a customer and a fan of Chick-Fil-A but now am neither. read more

Well I finally got to have Chick fill a pimento sandwich it was very good not too much cheese Great taste I will order again of course my Husband got nuggets always a Fev. Lemonade is to die for read more

This chick fil a location has never failed me - even though their drive thru gets super packed, the inside is almost always empty and I get my food fairly fast! The service and the food are consistent and good :) something I'd like to mention is that most locations do not promote their gluten free bun as it is more work for them to pack separately, but it doesn't hurt to ask! I have a lot of gut issues and cutting down on gluten when I'm able is a big help! read more

This is the first time I'm disappointed with my chik-fil-a service. I didn't get positive vibes, no smiles. No thank you for coming. I feel like my order was just tossed in my bag because the chicken nuggets that we ordered were everywhere but where they were supposed to be. I also received my sprite with no flavor, tasted like nothing but carbonation. Made me feel like I waisted money today... Come on CFA, you're better than this.. read more

See all

So disappointed! My pickles were thicker than the meat. CFA on 78 has gone down on their food product quality. Staff is fast and friendly, but id rather it be slow than be fried so hard it's not enjoyabke read more

Chick-fil-A - Chick-fil-A Chicken Sandwich - Fast Food Near Me - San Antonio, Texas

This thin not normal tasting chicken isn't even the problem! They left a whole meal off minus the drink they miss sized and we live a mile away and they wouldn't fix it and bring it to us! If they have capability to deliver they should deliver it to us! A whole kid isn't getting to eat! This location is getting really crappy! Every time we're disappointed this past year! read more

Chick-fil-A - This thin not right chicken isn't even the problem - Fast Food Near Me - San Antonio, Texas

Went this morning ordered a sausage muffin meal. Muffin and sausage were not even Luke warm hashrounds were actually cold. The coke tasted like it had a residual of cleaner in it. Manager was to busy on cell phone sitting at table. read more

Had to wait over 20 minutes on a mobile pickup. This was my first time doing a mobile pick up order so i figured you place the order you go to drive through and pick it up. Well they have a separate line for mobile orders with no body standing in the line so common sense would be just to pull around to the front with all the other mobile orders, i know i wasn't the only one thinking this way because 2 cars in front of me did the same thing, luckily i called, the lady on the phone was kinda passive aggressive and said "next time to stop and talk with a team member because we are barley starting your order and it's gonna be a few minutes" not really a good experience tonight :/ read more

I placed my online order like many times before however in this case I received an error stating my order could not be processed. I placed another a duplicate order. I contacted the store after receiving my delivery and requested either a refund of one of the orders and requested they take the duplicate order back. Arial with the store refused to refund my order, would not provide any management information and hung up on me after being told I lived too far for her driver to take duplicate order. Flabbergasted!!! I will never eat or order from here again, or any other Chik Fil A. read more

I keep trying to go back since it's SO much closer to my house but at this point I'm just going to drive to cibolo or the forum or wherever the closest one is to converse because this one is so terrible. They don't listen when you place your order. So the sizes and everything are typically wrong. I ordered fries at 9:30. They were SO soggy! Like they've just been sitting back there. The food isn't even hot when you get it. They don't give the receipt so I can't get points. And furthermore, forget asking to purchase anything extra if you happen to forget. I tried to add a kids sprite to my order when I pulled up and the guy told me they couldn't because the person who ran the register wasn't there....the fact the McDonald's up the street has better service is insaneeee read more

Service was terrible. Girl that brought my drink to the car watched me clean the cup because it was dripping down the side The cup of ice cream was in a cone and when I told her it was wrong she returned with the cone turned over in a cup No Lid. She then tried to argue with me. And then I get home and the fries are burnt and crispy. Another place that does not care about people Wish I could do negative stars - not the first time this has happened! read more

The drive through here is amazing! If you order by app, it's even better, bc you get points. The lemonade is so refreshing I love getting snacks from here like Mac and cheese l. There's a Petco nearby for pet shopping read more

Chick-fil-A - Super quick, very cool! - Fast Food Near Me - San Antonio, Texas

See all

After being told that they were opening up their dining room in October of 2021 I decided to check to see if they were truthful. They lied. I decided to eat there today for lunch. I showed up and parked. They are still refusing to reopen the dining room. They didn't get my money and they never will. In March on 2022 it will be two years since the shutdown. The manager needs to get it together. They lost a customer. read more

I don't do fast food very often but it being the first day of school I decided to stop and grab something to eat on my way home from dropping the kids off. I have been seeing this battle between Popeyes and Chic-fil-A about who has the better chicken sandwiches the past couple days and thought I'll grab a breakfast chicken sandwich. I live almost 3 miles away from my closest store; this being Chick-fil-A... I thought I don't need to check and make sure everything is right. I guess I was wrong; this is absolutely unacceptable whoever in the hell made this sandwich would never eat a bagel burnt like this. And then to top it off when I try to call no one comes to the phone it goes to some sort of automated messaging service. I live too far to be driving back to a store for them to get an order done correctly that they should have the first time. I'm not asking for a whole lot just for people to give a shit about their jobs! read more

Chick-fil-A - This burnt ass chicken, egg and cheese bagel - Fast Food Near Me - San Antonio, Texas

Chick-fil-A food is awesome especially the sauce! All of their employees have great manners, and they respect their customers! They are quick with making food, and if you ever have a problem with the order. read more

Had food delivered and my drink was dropped when getting delivered. So did not get the drink I paid extra for. Was told they would give me a reward on the app. Informed them that I do not have the app or use it. So they started couldn't credit me for it. They had no problem taking my money. read more

So I always go to Chick-fil-A I usually get great service but this time they didn't even give me my salad called and asked if they could deliver it they could not I asked if they could refund my money they could not I asked if they could give me a gift card for Chick-fil-A they could not so I'm out money cuz they could not accommodate me. read more

It's just frustrating when you get home and stuff is subpar. They put the wrong sauce with the grilled chicken club we got a medium waffle fry and it was filled BELOW the dip in the carton. It took forever and I wouldn't have minded of the food was at least worth it but sadly this time it was not. read more

Chick-fil-A - Where are my waffle fries - Fast Food Near Me - San Antonio, Texas

See all

Still horrible. They don't give you a receipt with your order so you can get the points. And the high school kids that work there don't listen. Spelled my name for the boy and he spelled it wrong and he was low key rude, like someone was bothering him. This location needs some help! read more

Food quality has gone down over past years!!! Poorly cooked food coming out white and small. Hardly ever cooked right at this location!

Look at the rest of these reviews. Went through the drive thru TWICE. First to place the order that was horrible. SECOND to grab the replacement order. The eight piece i Ordered was undercooked i Could not Eat them Unless I wanted salmonella. When I called they only wanted to replace the nuggets and not the full meal. the replacement nuggets were even MORE SO UNDERCOOKED But thanks for the cookie I GUESS. read more

So they delivered my food to a Address that was just like mine only it was the next subdivision over and when I called to complain the (manager) was rude trying to make it seem like that it was delivered to me and described my house completely wrong and was extremely rude to me when I first tried calling she kept putting me on hold and I hung up and called back and she answered and yelling saying ma'am !!! I'm on the other line can you hold ??!!! I said no I can't i been holding long enough I never got my food !! And she then said ok we'll I'm on the other line so hold and clicked over and left me hanging yet again Iv never ever had a bad experience with any members from this location till today and when I sent my kids to pick up my new order she was even rude to them !!! read more

I was in the drive-through line got my order. asked the young lady if my sauce was in the bag, she looked in the bag for me and said yes, got all the way home just for it not to be sauce in my bag why lie ?!!! She was one step away from the door read more

I live in the area and try to give this location the benefit of the doubt each time but they always mess up my orders. Fries are never full even though I pay extra for a large. The lemonade was just ice and water. I ordered spicy deluxe sandwiches and got regular Chick-fil-A sandwiches. So unfortunate because I love Chick-fil-A this location just is not it. read more

Worst CFA in TX. Every time I visit here my order is incorrect. Staff is rude and unprofessional. The Manager Pierre and the entire staff needs customer service training. Had to make 5 phone calls to have 2 orders of fries replaced that I didn't receive with my order. read more

It is currently 24 degrees and still dropping with a hard freezing warning & beyond windy outside and this chick fil a location on fm-78 in SATX has these poor workers outside taking orders. This is brutally cold weather and unfit for workers to be outdoors. These works should get a raise and get supplied with gear like gloves and face mask if they're going to send their employees out in this freezing weather. Very upset & I hope these workers who are working outdoors get recognized for their bravery. read more

I waited 30 minutes for six cookies and a single brownie. I was asked to pull forward and they'd be right out. No problem at all. When I finally walked up to the staff, I heard them say that they had forgotten about us. Hard to imagine not seeing a Lincoln SUV with brake lights on, and seven cars driving around. My order had been pushed to the back of the counter, and we were given our now cold items without an apology. When I asked for the manager, I was stunned to find out that the manager was the one "helping me." Not to worry though, she had thrown in a free brownie since I was willfully forgotten about. Definitely an odd and disappointing experience. read more

I placed an online order for drive-thru pick-up for Breakfast at 10:15 a.m. I drove to the restaurant and arrived in the drive-thru at 10:28, which was fairly backed up. I meet the associate (at 10:32) and provide my name. They report that there is no order associated with that name. Despite providing proof of my order being placed preceding 10:30 (when breakfast ordering has concluded), they say they will not be able to serve what I ordered, despite me having arrived at the restaurant before 10:30. The component of this experience that was the most challenging was having to sit in the drive through line watching people (in front of me) clearly receiving breakfast items. If you are looking for breakfast items in the local area at 10:28am, there is Sonic, Shipley's, IHOP, and Denny's to name a few. read more

when I got there, the manager was so rude and the food tasted like it was cold and refrigerate. I reckon you don't go to this on.