This is a walk up / Drive thru facility, no dining. Attendant met outside for breakfast. Very friendly as always. Food was not immediately available but was asked how are day was progressing. Chicken burrito and egg and cheese biscuit both good. read more

Thee worst customer service experience I've ever had at a chick-fil-A!!! I am on a time crunch during lunch so I pre-order on my mobile app, I get to the restaurant they have half of my order, I'm trying to get it straightened out with the "traffic director" in the green shirt he was unprofessional rushing us off and literally didn't care that I'm showing them that I paid for the meal he tells me to go to the window where it will be fixed! What do they do tell me to come back in 2 days if the payment isn't fixed!!! So what do I eat for lunch this receipt they gave me?!?!? Even a complimentary meal or gift card would have suffice nope I left with no food and less money!!! My only reason for returning to this store will be to get my refund if it's not handled in 2 days!!! HORRIBLE CUSTOMER Service!! read more

Chick-fil-A - Proof that I paid for 2 meals!! - Fast Food Near Me - Stafford, Texas

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Ordered 12 pieces chicken nuggets and waffle fries. The service was expedient but friendly. The order from the associate was correct. The ambiance was bustling read more

Chick-fil-A - Wad - Fast Food Near Me - Stafford, Texas

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Quick and excellent service. I forgot to ask for mayo. I asked the person taking my order but they told me to ask for it once I picked up my food and then I forgot. The fries were hot, salted well and delicious. The chicken sandwich was excellent. The patty was so big. I truly enjoyed it. It was hot fresh and delicious. The coke float was refreshing. I had not had one in mega years. read more

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Chicken for cobb salad is raw. Yall would eat it like this? Took way too long for a refund. How is this "the nerve" of the chicken and wanting us to eat it? Would you eat it like that?!! Manager with glasses was being rude and unreasonable. Didnt want to give a refund or an exchange of food. I get it its after hours husband waited for 8 minutes people inside were staring not going up to see what was going on, still give the exception of giving the customer a refund for something that doesn't look right at all. SERVSAFE protocol isn't being followed. Due to the fact chicken is red pink and squishy. Chicken when cooked should be white not pink!!! Salmonella people it exists. There are people out there with a weak stomach and can get bacteria from stuff like this. It can cause a lawsuit and a visit from corporate to see if regulations are being followed. read more

Chick-fil-A - Rude manager. - Fast Food Near Me - Stafford, Texas

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So annoyed with the place again! I don't know why I keep coming here. Forgot lemon in my tea for about the hundredth time! How hard is it to read the directions on an order?! Idiots read more

So what do I like? When I use the mobile app my order is usually out and ready ASAP. There was a time that the service and food quality went down, maybe around 2021, but new management came in. It wasn't a perfect smooth transition, but eventually it started working and you noticed the improvement over time. What sucks about this location is that it is a drive thru venue only, with a few outside tables disguised as seating during horrible humid hot Houston days. There is no reason why anyone would want to sit outside in the heat, other than to wait for their food if they chose the carry out option. They have been bad about wanting people to park in that area next to walmart if food isn't out on time, but I think Chick FIl A finally got in trouble, because they told me to park at curbside, last time they asked for that. I think it's this corporation's fault for building what is really a stupidly sized building, with not enough parking, and at the corner of a walmart, preventing proper expansion. Like you can never make this a 5 star Chick Fil A. You would need to tear down the Jack in the Box next door to make it a nicer Chick Fil A. This concept would be perfect in like Hawaii or certain parts of California. But Houston/Stafford/Sugarland area? What were those Atlanta people thinking. If you need just the food and not the full experience, this is a good place to visit, though the drive thru line can get long, hence why I am very partial to the app. The app will make everything so much smoother and faster. I am thankful things have gotten better at Chick Fil A Stafford, but nothing and I mean nothing can make up for the fact it's a drive thru place. That's not the manager's fault. That's Chick Fil A for being dumb. read more

Horrible, they got my order wrong. When I told the lady at the drive through my order was wrong she argued wirh me and said I should not have took it from her? I explained i ordered a muffin not a what this is. She said there is nothing I can do. Horrible service and very bad attitudes. read more

Don't do this to yourself... don't come here. There is literally no parking except for the curbside parking. Today, the guy taking the orders at the drive thru had a "too cool" attitude. Too cool to even address me. I informed him I was here to pick up my order & I mentioned my name. He touched his tablet and walked away. After going thru the drive thru I was told to park at the front but where...? Where is the front? I parked at an open curbside spot. When my food arrive, they gave it to the car next to me. The bag was all crumpled up and overall the presentation was poor. Although we had ordered a yogurt parfait and fruit, there was no spoons or forks in the bag. Because this is a drive thru location only, we have to eat our food in the parking of the walmart nearby. The only polite person at this location has been Gustavo. Apart from his manners, he is a diligent and fast. Props to this guy! read more

this chick fil a has gone down hill since the renovation. they are too big for the management at this location.

I'm very empathetic to what it takes to run a business specially when you've been closed and getting everyone trained up, I paid in the line and two employees after the fact stated to me, I needed to pay again that my card didn't go through luckily for me. I looked on my bank statement, and I was overcharged manager came over and dismissed me and stated it'll correct itself. I explained to her. you can't even find my original charge in the system. How will it correct itself? She walked off so I waited and asked for someone to bring her back. She was annoyed with me that they overcharged me and couldn't find my original transaction never apologized only way to get my money back was to return the sandwich and wait and hold up the line for my refund a simple apology or understanding of the situation could've gone along way in my book. Shame on them. read more

This location is back open. The previous franchise owner was African American and it was a diverse location. The owner is now hispanic and there's no diversity! The service is still horrible after the renovation and remodeling! Chic fil A use to be a in and out experience now everybody's walking around reading bags making sure you get the right food and its still not correct! The remodeling is nice but i rather not stop here anymore! They could definitely improve service by making sure the orders are handed out correctly. read more

Got this through doordash, having everything was a 10/10. Excited to have a nice burger after a long plane ride. Coffee frosty? Don't even waste your time. Sweet tea? Super bland, barely hint of sweetness. Spicy chicken deluxe, super salty. Chicken noodle soup? EXPIRED. SOUR. Ugh, huge disappointment. I just wanted a nice quick meal after a long plane ride read more

I was highly disappointed. Smh . How you mess up my order like this . The food wasn't even fresh

My experience at this location has not been the best. It seems that they are pretty disorganized at times. I do understand it gets really busy, but when questioned about my order cost today after using reward points, one of the employees tried to charge me for fries that were already redeemed with points. I also ordered chicken nuggets, a drink, and a Chick-fil-A sandwich all with points. After showing her my rewards and one still pending scan, she proceeded to tell me that I still owed for my meal. I just don't understand how hard it is to scan and redeem the rewards. Isn't the whole point of having the app and accumulating points Supposed to prevent from being charged? What was really frustrating is instead of working with me on the issue, I was blown off and moved along in the line. I think the situation could have been handled a lot better. Perhaps there needs to be more training for employees for situations like this. read more

Great example of a fast and efficient Chick-fil-A. The staff are very pleasant as usual. My wait time in the busy lines was less than seven minutes total (Probably even less). Food was hot and served fresh and everything I ordered was present including the requested condiments. Pro Tip: Make sure you have your app already downloaded and QR code ready to be scanned. Points accumulate quickly and can be used for free food! read more

this chick - fil - a is definitely something slight. i usually get good service over here, so i don't kno what these people are talking abt ‍ they're lowk js talking, this chick - fil - a is ight... for ambience, it's usually pretty chill over here not too noisy, not too quiet read more

I still not don't know why yall built this location.. it takes forever to get a curbside order and the layout is horrible.

I order mobile but overtime I drive thru to pick up my order they told me my food not ready and I have to go to curbside pick up and wait and usually took them 10-20 minutes more to wait. Seriously for my morning rush ? read more

This is probably the worst Chick-fil-a location I've ever been to. The layout is horrible, the wait times are ridiculous, and the food was cold! I was told to park in front, then told to move to the side of the building (which is supposed to be a no parking zone). And sat there for about 30 minutes waiting on one sandwich and a kids meal only for it to come out cold I could understand the wait if I had a large order, but two items? Really? And repeatedly got honked at or flipped off for sitting in a no parking zone with my hazards on then got boxed in by two other people waiting on food who were hell bent on not moving so I could pull out. Horrible experience and a huge waste of time and money. read more

About 2 days ago I went through the drive thru & usually I never have to check my order when going to chick fil a because they are known for their accuracy. When I got home, I realized I was missing a chicken sandwich. This location seems all over the place, needs new management. Today I went again, & I had to stop around the corner of the drive thru because they forgot my drinks. I mentioned them forgetting my sandwich and they didn't seem to care. read more

The food it's okay, but their costumier service it's the WORST. The workers are all rude and treat you with zero respect. The ambiance it's bad too they don't have any type of diversity workers, this is not the first time I felt disrespected and disappointment at this chick fil a, the only reason I go there is because is the nearest location to my house. Today I asked for an empty extra box and the worker looked at me laughed and said no because they keep count of it which it isn't true because I have gotten extra empty boxes before. They need to do better, I'm really disappointing that they treat you the way they do. read more

This location is slowly going downhill. I've worked near this location for going on three years and it seems like service just gets slower each day. I usually stop in for coffee and a parfait and the wait time, even when I walk up to the window, is kind of ridiculous. This morning I was given cold coffee. At 9:30, how is that even possible? My parfait cup was also half empty. I'm usually a cup half-full kind of person, but if I pay almost $4 for yogurt and granola, I'd like to get my money's worth. I hope they get it together soon. It's the closest location for many and it'd be great to get in and out, as well as experience the great customer service that Chick Fil A is known for having. read more

The rumors are true. This is hands down the worst CFA I've ever been to. They are extremely rude and take forever

I'd give more stars but this place is either a hit or miss. Sometimes this location is great and runs smoothly. Other days it's like they got a whole new team and the line doesn't move. Management is great about reaching out on feed back in the app. Staff has gotten better. Location is great but drive thru layout sucks. They have tried to make improvements. Everyone loves chick fil a. So lines are inevitable, no matter what location. read more

Every staff member except the man working drive through had a nasty attitude. Will not be coming here again.

I was in the drive thru and the girl at the window Genesis, told me to park in the front. After waiting about 15min I went up to the front window to get my order that's been sitting. She told me they couldn't find my car in the parking lot. Turns out they mislabeled the car as silver sedan, yet the car I was driving is blue. No wonder they couldn't find me in the parking lot. read more

This place is just terrible waited 30 mins in line for food, served us fries that aren't even fries . Picture shows how much fries were in a large it's crumbs! How can you serve this unacceptable. Franchise or not, quality control matters read more

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My wife's experience Most UN-Christian-like experience I have had at Chick-fil-A. Left in tears. Picking up dinner on the way home from getting the kids from school, I was directed to the nearest Chick-fil-a, 59 and Airport. This location has a unique design and is mostly drive-thru. There were multiple signs for filling your order via the app and continuing in the drive-thru. I did this. Will NEVER do this again. When I got to the window the team member was confused and directed me to pull forwardto the left and wait. I asked where and she statedjust up and to the left. What I did notknow is that thiswill set off a terrible chain of events. There is not enough space to do this requestedtask, there is nowhere to go besides blockthe flow of traffic or leave onto the freeway. After waiting a few minutes, the womanbehind me begins honking and I get outonly to have her yell at me. I approach the pickup window and no one is there, themanager walks up and tells me I need tomove buthas a VERY DIFFICULT TIME telling me how and where. Mostlyexplaining WHY I can't be where I was directed. No taking ownershipas the managerand only that he can not control theother clients, somehownot realizing thathis staff is the reason for this debacle. I goback to my car and leave, finding a parking spacein another parking lot. The manager found me and broughtthe food, stilldefending himself. I started crying from the stress and had to have my kids witness everything. Alsothe drinkswere wrong and no sauce. read more

This place has the worst customer service! Give and take there's a few staff members that courteous. I was told to pull out of the chick fli a parking lot to drive over to Walmart and wait in incomings traffic to wait approximately 21 minutes I had to call and the person answered keep asking me what's my order, they should know since I was parked I then proceeded to tell her this should have not happened she hung up in my face. I texted the manager he never responded. This particular place should have diversity working there so everyone can understand and know how to treat customers. This definitely looks bad on ownership and management. read more

Service was friendly, fast and the food came out quickly and this was around the middle to end of the lunch rush. Outside seating is minimal but it is what it is, seating area was for the most part clean enough to eat. read more

Worst chick fil a experience ever! This location does not have any sense of customer service. The staff and management is very rude. I've had multiple bad experiences at this location but I've had enough today will not be going back. The boy taking my order was super rude, while trying scan my app for points I was on the wrong app he replies "do you think I can see that?" After once receiving my order we asked for more sauce since we ordered a 3count nuggets, spicy chicken sandwich and 2 large fries. The lady responds you can't have more you already have 2 of each you asked for in the bag. Never have I encountered such lack of service at a chick fil a. Don't go, don't go, don't go! read more

Over & over again they get the order wrong. Is it your pleasure to underwhelm me with my expectations? Stop rushing people through the line and get the order right. Disappointed once again. Wasn't given the recipe for the 1st order but they could look it up if they really cared. Hats going here read more

Chick-fil-A - wrong sauces again. $&@$Is it your pleasure Get it together! - Fast Food Near Me - Stafford, Texas

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Mmmmm.... Waffle fries!!! So, who else loves Chick Fil A.... This is def my go-to food. They offer a variety of salads, some soups, and chicken everything, which works great for me, since Im not of a beef eater. I ordered the Chicken Strips, Fries, and couldn't resist, so I got an ice cream cone. The only thing is... Some CFA's offer sprinkles and some dont. I was never really into sprinkles as a child and although they dont taste like anything. I get sad when I go to a CFA that doesnt have them. All in all, I with they would all carry commentary sprinkles. I also dont remember receiving my BBQ Sauce, but because the food is good without it... There was no need to pout! Word to the wise: dont forget to scan your app. Sometimes you are memorized by all of the choices that I have forgotten to scan more than once... But no fear! You can add your purchase after the scan using your receipt and a separate CFA website!!! read more

This location has made a big improvement. They are faster & i haven't had any problems with my order. FYI- never get in the line on the far right. No matter how long the line is on the left side, it moves faster. read more

This placed every time I order through Uber eats they never give me my SAUCE & I am eating chicken strips of course I want some sauce.... Annoyed each time read more

So they're drive thru and carry out only? I went through drive thru because I wasn't about carry out. Came to redeem the brownie reward and decided to get fries too. The line moved kinda slow but still moved. It was kinda busy cause of lunch. I love ordering through the app makes it super easy! I got Buffalo sauce to go with fries and it was delicious. I like how they have two seep drive through lanes not two then merge. The fries were on the saltier end. I hate the parking lot and I wish they did curbside. It would make it so much easier. read more

Had a terrible experience at this location by the owner John Paul. He is a racists. He accused me of fraudulently reporting errors in my order and told me to go to Jack In the Box and do not come to his Chic Fil A location. He was very rude and disrespectful and he mumbled the words "Bl@@@ N@@@er" under his breath when he hung up. I have had so many issues at this location I will be reaching out to corporate now. read more

Chick-fil-A is known for its customer service but this location lacks exactly what the company stands for. I pulled up to the drive thru and waited a few minutes and nothing was said. I proceeded to say hello more than once and than a young lady started to talk back. The employee was very unprofessional. As I stated what I wanted she was responding in a sarcastic way. After ordering my second meal she than catches an attitude and someone else comes on the intercom and asks what I would like to order. His response was "she couldn't hear me" but yet my whole order was on the screen that was read back to me. The only thing that "she couldn't hear" was the drink for the second meal. Maybe if she learned some patience and wasn't so worried about trying to rush me it wouldn't been a problem. After going through that situation I pull up to the window and have another employee my card to pay. She greeted me and asked if I needed anything. I responded suave for my 12 count nuggets. I waited 2-3 mins for my food to get to window and when it was handed to me I was told to have a nice day. But never received my drinks. Even the young lady that handed me my food was surprised and she had to go get my drinks. The person that was in charge to get my drinks was the young lady with no patience. Maybe they shouldn't have employees like her up front because her customer service all around is not a good look for the company. The food was ok. But will not return due to customer service experience here. read more

Chick-fil-A - Mac & Cheese - Fast Food Near Me - Stafford, Texas

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I sent a complaint in to the customer service number regarding my fries being cold and my Sunjoy basically having no taste. The next day one of the co-owners personally called me and told me that it seems that I have had 15 complaints about this location. They are doing their best. I told him if he looked I go there almost daily so if I did have that many complaints they were valid. He told me I need to go to another Chick fil a or go to Jack in the box. Needless to say, I was livid. This restaurant was close to me but I will never visit that establishment again. EVER. I gave one star because I had to. read more