I honestly wish I could give zero stars. I hired this company to clean my carpets and it was a nightmare from start to finish. They showed up late without even calling, dragged dirty hoses through my hallway, and left mud on my tile. The "cleaning" itself was rushed, my carpets were still damp hours later and started to smell musty the next day. To make it worse, they didn't move furniture properly and left streaks and water spots everywhere. When I tried to bring it up, the response was rude and dismissive, like I was the problem for expecting basic professionalism. For what they charge, the value just isn't there. I'd strongly recommend looking elsewhere if you care about your home and want the job done right. With all due respect, Melissa, it was absolutely your company. Ed was the one who came out, and the service was awful from start to finish. The excuses in your reply don't change that fact. Instead of addressing the issues I experienced, late arrival, dirty hoses, carpets left damp and musty, rude response, you're trying to say I called the wrong business. That's not true, and it honestly makes you look even more unprofessional. Customers aren't interested in finger-pointing or excuses. They want their homes respected and the job done right. Unfortunately, that didn't happen here. Just to be clear, I won't be contacting or using this company again. After my experience with Ed and the way management handled my concerns, I have zero confidence in their professionalism or service. This review is my final word, future customers can decide for themselves, but I'll never be calling them again. read more

We have used Chico Carpet Cleaning for 10 years and we are extremely happy with their service! From the first friendly phone, I knew this was the right place to use. Ed has always been right on time and very accommodating to our specific needs. We have two dogs and Ed is great on cleaning spots. When you have the owner of the company do the work, there is something to be said for a personal touch. I have had no hesitation to recommending Chico Carpet Cleaning to others. The prices and the quality are without a doubt the best we've ever had. We are happy with the superior service and professionalism that we get with Chico Carpet Cleaning! read more

In 2005 we were looking for a carpet cleaning service and found Chico Carpet Cleaning to be our best bet to try. For starters Ed was able to get an ink/dye stain that had been in the carpet since we purchased the home and I had tried everything to no success, We have been using them ever since. Ed's Integrity is shown through his great attitude, attention to detail, and how we feel comfortable having him in our home. We feel Chico Carpet Cleaning is a genuine honest service, that meets out needs and is reasonably priced. We would highly recommend them to anyone who is looking for a great carpet cleaning service read more

They did a tremendous job! I am so very pleased with our service. They called us twice before they showed up just to remind us which I appreciate. We have three dogs, a cat, and two children under the age of 4 so our very light colored carpets were in desperate need of cleaning. They scheduled us quickly, showed up on time, work diligently and professionally, and left us very satisfied. Ed was very polite and the prices are very reasonable. I would recommend them to all my friends and family and will be calling Chico Carpet and Upholstery Cleaning for future carpet cleanings as well! read more

May 12th, 2022 I had this carpet cleaning service clean my entire house.Ed and his daughter arrived right at 9:00 am and began work. I want people to know this was by far the absolute BEST job of carpet cleaning I have ever had.They cleaned 5 rooms which took a little over three and a half hours.I highly recommend this company and will use them again. They were able to remove those tough stains we all get and the carpets look new. Thank You Ed for a job well done. Carol Poncia read more

Chico carpet cleaning did a fantastic job cleaning the carpets in my house. Especially when on such a short notice. I was very impressed with the quality of the carpet cleaning service and the level of customer service I was greeted with. ED did such a great job I will definitely be calling Chico carpet cleaning again for my next carpet cleaning. As well as recommending him to friends and family he also does commercial businesses so this is wonderful. Thank you again so much. read more

I recommend Ed to everyone I know. He always does a wonderful job. He was recommended to me when I first moved here and had 2 armchairs that had been stained by a leaking trailer roof and a very dirty dog. They needed to be replaced or recovered. Ed worked his magic and they are now as good as new. His prices are very reasonable but you can actually save hundreds by having him clean furniture that needs replacing. He also does a great job on carpets and rugs. read more

I have been living in my rental home for almost 4 years and recently started having some issues with our pets in my son's room. Ed came out and cleaned my son's room and the hall way for an extremely reasonable price, they also worked around my crazy schedule! long story short I was not expecting a miracle as the carpets are pretty old but I had no idea they were blue!!! Ed did such a good job getting the stains and I will definitely be using them in the future! read more

We have been using edit Chico Carpet since we moved to Chico over 15 years ago. One of the things that we like about using Chico Carpet cleaning is that there are a small family run business. And Ed who runs the business could not be a nicer guy a real family guy and hard worker. He's professional, always on time, and when he leaves my carpets look great. I would recommend Ed at Chico Carpet cleaning over and over again for all your' and carpet needs read more

Ed has cleaned my carpets for well over 10 yrs. I would never think to use any other service ever. Ed is always professional, friendly, efficient and very trustworthy. Unfortunately, I installed very light colored carpet that shows every spot. Ed is able to get this horrible carpet looking new to the point of I almost like it again! Since I installed this carpet, I have been seeing Ed more frequently and he always does a super job!! read more

For 10 years we have had pristine carpet due to Chico Carpet Cleaning, Ed was even able to clean an entire bottle of red wine that was dropped on our very light tan carpet. With outstanding friendly service, reliability and amazing rates, I recommend Chico Carpet Cleaning to all my friends and neighbors. We value having the competent and honest service to our home and we appreciate the service Chico Carpet Cleaning provides. read more

I needed my carpets and sofa cleaned, I'm a painter and occasionally get wild with my brush strokes! After looking through Yelp, I found Chico Carpet and Upholstery and had them come over. They arrived on time, did a perfect job and they threw in cleaning a few pillows for free. I was very happy with them and my daughter and her husband even remarked when they came over that it looked like I had gotten new carpeting. Great! read more

Ed did a great job! He services my two story home with 4 bedrooms, a living room and a hall and it all looks great and smells fantastic. I called these guys on Saturday morning, and got serviced the same day a few hours later. The scheduler was so nice and tried to do everything she could to give me a time that worked best for all my roommates. I highly recommend and it was under 200 for this huge house. Thanks again. read more

We have used this company for several years and Ed has always done a great job cleaning the carpets in our home. We were so pleased with his work that we recommended him to my Mother. He is always on time, efficient and effective. We have had others but he is by far the best at what he does. His receptionist has always been very pleasant when we have talked to her. Can't say enough good things about this company. read more

Ed is the very best carpet cleaner in town. I have several rentals in town- so I'd experienced others in the past, but after seeing Ed's work I wouldn't call anyone else!! He will make himself available ASAP and will come on on the same day if needed. Not only does he work hard to make your carpets look great, but he's courteous and professional and does the work for a great price. Ashley S. read more

I was completely happy with every aspect of Ed's service. He came out to clean two rooms and three area rugs within 3 days of me calling and was able to come on Saturday to fit my schedule. He took the time to handle some serious stains and make my carpet and rugs look like new! All that and a great deal in terms of price. I would highly recommend Chico Carpet Cleaning to anyone. read more

I was recommended to Chico carpet cleaning by a friend and Nieghbor who has used them for a long time, and was really happy w/them! We have a puppy who unfortunately found an old "spot" on our front room carpet, and decided to mark it. Ed did an amazing job on both our area rug and our carpet. The carpet looks like new, and smells super fresh. I will definitely call them again. read more

Our call was answered immediately and a promise to come four days later. And there was Ed, punctual as promised. He is extremely friendly and knowledgeable. We hadn't had our rugs--two cats and a dog--cleaned since we moved in four years ago, but that was no problem. Ed got to work immediately and had them looking like new in a few hours. Highly recommended. The best. read more

Ed has been cleaning our carpets and furniture for nearly 10 years! Every once in awhile, I will see a great special or coupon and try someone else, but no one measures up to Chico Carpet Cleaning! I am Realtor in Chico and recommend Ed to ALL of my clients - I have never heard anything less then rave reviews! Fair prices, exceptional service! read more