NOT GOOD! We scheduled an appointment months ago (in February). I called today (April) to reconfirm the time, ONLY to be told they do not see patients after 17 y/o. HELLO why weren't we told this when the appointment was scheduled back in February! Don't bother with this dentist office - very unprofessional and not a care in the world. Sadly we now have to wait until July to see a real dentist. read more

They did a good job cleaning teeth, but they didn't have any of us adults come back to see the X-rays, and proceeded to say that they needed to pull teeth to my minor son. Communication is always key, and here, it wasn't... read more

I leave one star because the actual dental staff is great -- however -- I've made apts for my two older daughters twice now. Both have been canceled and then I'm told I have to call THEM to reschedule. I already move my entire schedule around to make sure that I can bring them to said apts. then to turn around and be like sorry for your luck we have to cancel is annoying. Once here and there is understandable but I have made two apts for my daughters and BOTH are canceled. Then when you go to reschedule it takes them MONTHS to get you back in. Wtf is that? Like you would think the patience that had been waiting already would have first priority. Not here. Then sending texts oh it's been over six months since we've seen you -- yeah cause you cancel every time we make an apt. This place is so annoying I can't do it anymore. I'd appreciate if someone would reach out to me cause this is ridiculous. read more

My appointment is 9 am. I am checking at 8:45am is mornin. I waiting 1 hours at waiting roo. after check worker call me, doctor not in off toda. making appointment come back other day. That is very bad. read more

I have been calling this center for weeks to get an appointment. I have left messages for the scheduling line and the administrator. No one has every called back. I have decided to go elsewhere because it is absolutely concerning if this is how they manage their office/appointments the care must not be good either. I'm actually thankful that I did go on and check the reviews because they have an extremely low star rating for cancelations of appointments as well as care. read more

Absolutely not! They canceled my daughters appointment today... they did.. not me. Then proceeded to tell me the next appt was August!!!! The dude on the phone needs a class in customer service he was not helpful at all. read more

Unfortunately I have to give a star! Hands down the worst dentist I've ever been too!! I've never met the actual dentist... I've literally seen 3 different people during the appointment. The back forth with having a appointment and canceling it because lack of staff...getting another new appointment and then canceling it again! I'm sorry but the lack of communication and organization I'm over this place! read more

zero stars. I highly advise everyone to not make your kids go through what mine have and find a better dentist office. They are unreliable, unprofessional, and HORRIBLE with children. They do not allow you to go back with your child which I'm learning why now. My kids were mocked, laughed at, and made fun of by the dental hygienists there.. you know, the "professional" ADULTS who are supposed to be making them feel calm and safe. But to your face, boy do they put on a good show. Not only were my kids made fun of to their own faces they were also made fun of in front of the other patients since everyone is in one big room together. My oldest daughter was laughed at for asking a question about what was going on in her own mouth. My youngest son had a crayon fall out of his pocket which they thought looked chewed up. He told them he did not chew on the crayon. He's 6 years old. I can reassure you he in fact did NOT chew on the crayon. He didn't do that kind of stuff as a toddler, he is not doing it as a first grader. But they chose to mock him to each other instead. Unreliable, you will be cancelled on MANY times and usually last minute. They'll also tell you they'll call you to reschedule and they won't. You will have to call them. I was canceled on 3 times in a row which made it so my kids weren't there in over a year. Then, the staff had the nerve to trash talk me behind my back but in front of my kids and other patients about how long it's been since my kids were seen there. Before knowing all this I had made appointments for next week and for their regular 6 month cleanings in may. The next day got texts that they were canceling all the appointments made due to staffing issues. We will never be back and I HIGHLY recommend you don't go here either. read more

Wow, I can honestly say I have never reviewed a business negatively. I typically keep quiet and let people have their own experiences and draw their own conclusions. But after my experience here this week, I fully believe this place should be shut down. And they should be reported for absolutely horrible business practices. Our children had been seeing another dentist every 6 months, and had amazing experiences with him. Our insurance recently changed and we decided to try this place in lancaster. The hygienist was great, and she said how amazing kids teeth were. How it shows they take care of them and floss. No issues. So far so good. Then, after 20 minutes of waiting the dentist comes in, not personable, borderline rude. She hardly evaluates either child (literally 30 seconds in each mouth) and states one has 4 cavities and needs a cap and the other has one cavity. I asked where ... she points briefly to an X-ray it won't show me inside his mouth. I kindly listen and state 'thank-you. We will be getting a second opinion from another dentist." She walks out. The end. Fast forward, we asked for the X-rays to be sent to us, we send them on for a second and even third opinion to make sure. The two other dental practices evaluate both children in their offices and state there is absolutely no work needing done!!!!! Not only are there no cavities but not even signs of decay starting as stated! Both dentists were horrified that the kids would be subjected to all the work that was recommended. He recommended we report this practice immediately as families are being taken advantage of. Insurance covers the procedures- these people do it. Is it all about the money? I'm in shock, honestly. Never ever going back. read more

I am so disappointed in today's visit. My two children had a 10am appointment this morning to fill 2 cavities. We waited over an hour to be seen and then an hour to get ONE cavity filled on each child. My daughter had a small cavity so they didn't numb her just gave her nitrous oxide and sent her back out, leaving her dizzy, lightheaded and not feeling well. My sons cavity apparently was bigger and took about 45minutes to fill. I had to go up to the front desk twice to let them know I had another child who had to get to school and a baby who needed to eat and was just told it would be a few more minutes. Completely unacceptable. read more

Do not recommend at all. They canceled my oldest appointments twice now. Once saying they don't have a dentist available and now saying the office is closed. My oldest hasn't been able to see the dentist in over a year since they keep doing this. When I try to reschedule they are saying its 6 months wait list when its their fault for canceling the first place. read more

In person, the service has never been bad. My low rating is because 3 out of my last 4 visits have been cancelled due to staffing issues. My kids had three consecutive appointments cancelled over the course of six months. We had to wait six months to get cavities filled due to cancellations. They just cancelled a routine cleaning and that was the final straw for me. I am switching to a family dentist. read more

This is by far the shittiest dentist office in Lancaster County Pennsylvania. They are very unprofessional, very rude, and do not care about their patience. The office manager is very rude. They speak to you as if you were dumb and run around the bush when they don't have an answer for the issues that they caused. They have only one surgeon that works on children with adult teeth. They preferred for the parents to sit in the waiting room while working on children who are screaming at the top of their lungs, wanting their parents in the room, and they try to hush them. read more

I rarely write reviews, especially negative ones, but I feel the need to do so after having a truly awful experience here. PLEASE do not take your children here! My story with this place started in late June of 2019. I took my kids (ages 2 and 4) here for a cleaning. The older child had been seen at a different provider before and had no cavities. The younger child had not been to a dentist yet. The cleaning was fine but they did x-rays on the oldest and told me she had 3 cavities. I was a little incredulous since we don't let her drink anything sweetened, including juice, she brushes twice a day and she rarely has candy. But despite my reservations/against my better judgment, I went ahead and scheduled her for the first filling. They also told me since she had so many cavities she would need cleanings every 3 months. The appointment for the filling was also OK, so I scheduled the next filling. That's when my uneasy feeling about this place finally got confirmed in a major way. At that appointment, they called us back but then stopped me in the hall and said they needed to talk. They said that because she was "too squirmy" last time during the filling that filling was no good and she now needed a cap on that tooth. Because of this, they wanted to put her under general anesthesia. When I said that no, I was in the room for the first filling and she was NOT squirmy, they told me that I shouldn't have been allowed in the room without management approval in the first place because that's their "company policy." Needless to say, we got out of there immediately and will never be going back. I took my daughter to my dentist, who I trust (Dr. Creisher in Lancaster city) and he looked at the x-rays they took and did an exam. He said she does not need a cap and could only find one of the other places they were calling a "cavity," which he said would be a "watch" at most. He also said there is no reason to do cleanings every 3 months (aside from the profit incentive). My practice also knew IMMEDIATELY which pediatric dentist practice this was just from my description of my experience there, which tells me that something is seriously wrong with this place. My feeling is that this is a seriously skeezy corporation trying to make extra money by doing unnecessary dental work on children. I noticed that they also treat a lot of children who are in foster care, which makes me feel like they are especially taking advantage of disadvantaged kids who don't have parents to advocate for them. They should be shut down! read more

I would give them zero stars if possible. These people at Children's Dental Health got upset that we wanted a second opinion for our child's teeth. In the meantime someone from their office contacted Children and Youth Services and filed a complaint against us. What a bunch of tyrants who just couldn't accept that we wanted time for someone else to examine our child. Absolutely crazy what they did to us, and a totally unnecessary abuse of power. Children and Youth Services said they are forced to follow up on every complaint, and after hearing the whole story they immediately closed the case. After reading hundreds of other negative reviews it turns out that Children's Dental Health on Oregon Pike, Lancaster, contacts Children and Youth Services to file false complaints about other parents as well. This is nothing short of misusing the system to bully and terrorize customers, and create hardships where there should be none. read more

Had an appointment at 11:30 am for my twins, when I arrived they claimed they were an hour behind and asked if that was okay or if i wanted to reschedule. I waited considering I spent a bit on turnpike fees and its a 90 mile drive there. At 1:15PM there was barely anyone in the waiting room, so I asked if they were about ready. The lady at the desk says, "They aren't back there?" Considering we could see her our whole wait, I'm not sure how she couldn't see us, but anyways she got someone else who was rather rude and blamed us for the whole situation which is why I'm leaving this review. If she could have taken some responsibility and told us what was going on I would have let it slide. Instead, she said it was our fault and she had tried to reach us for 30 minutes before giving up. That's weird because I was across from the door the whole time, never once went outside or used the restroom. Every time a nurse came to the door a patient went back, so obviously no one ever called us back, but I guess she didnt want to get in trouble so she would blame us, because we probably cant prove otherwise anyways. She said she could get us back at 1:30 though so I agreed. At 1:37 I had enough especially after that woman blaming their problems on me, so, I just walked out. As soon as we reach the car, they call and tell us we can come back. Funny how as soon as we walk out they all of a sudden know our phone number and can call us. I double checked to see if I had missed their earlier calls, nope they never bothered before. Even when we went back, the wait was a bit much. I will say the dentist and assistant were great, but the people at the front desk made it so I will NEVER come back. Even with just a simple routine exam, I didn't get out of there until just after 3PM which is ridiculous considering our appointment was at 11:30 AM, but the absolute worst was being blamed like it was my mistake because that lady didn't want to be held accountable. I'm rather patient, but I was very close to turning into a complete Karen. I wish I would have seen before they have an average 1 star review, with 14 reviews. Sometimes, they even reply to the complaints, but it seems obvious they don't do anything about it. Maybe hire some people for your front office that aren't so rude and can take some accountability for their actions, but I won't be back to find out if that happens. read more

I'm giving one star because there is no option to pick zero. This is the worse place !!! After almost 2 hours waiting for my kids cleaning I asked for them and it turned out they haven't started with them yet. My daughter texted me and told me that no one has even checked on them. When I asked for them again they said it was up to me if I wanted to reschedule for another day...after they missed all morning from school? Adding on to that, when I walked in a staff member was about to physically fight with a mom that was frustrated with their service. Now I can see why the mother was so angry! I have never wrote a review before and the first time I do, it's because of how bad this place is. They should fire everyone starting from the front desk and rehire new more profesional people that can actually do the job. read more

I will never take my son here again. I wish I would have read the reviews beforehand. I have been looking for an in-network provider for dental work for my son. I should have left when the MA wanted to have a conversation out in the hallway. I had to say "Can we go to a room? I'm not speaking about why I am here while in the hallway." Next red flag was when the MA did not understand why I was there in the first place. I needed a consult/evaluation for my son. I have hospital charges on my EOB as if my son was sedated during this visit. HE WAS NOT. That's another battle I will handle later. The BIGGEST RED FLAG was the run around I got when trying to figure out my out-of-pocket costs for his oral surgery by their surgery center. I had different numbers thrown at me. It was unprofessional. When questioned about the fee charge changes I was told that different fees are charged based on a persons insurance. How is that even legal??? Highly disappointed. I will never take my son here again. On to search for a different provider. read more

I'm sad that I have to write a negative review on a Buisness in lancaster,P.A. But I went today here to bring my son a very very young boy. They wanted me to let him go inside by him self which I denied . Secound I was left in a room for over 35 minutes and nobody came to attend us, I had to walk out the room and go to the front desk to ask why was my wait so long. I saw people that came after me leaving, me and my son was there for a regular check up. I feel I wasted my time going there and for some reason I believe they had to many people inside the place when it should be controles with the amount they can handle, because reality is WE ARE IN BY STATE LAW COV-19 RESTRICTION THEY SOULD NOT HAVE SO MANY PEOPLE INSIDE EVEN THOUGH THEY MADE YOU WAIT IN YOUR CAR SO WAITING ROOM IS EMPTY BUT once they call you INSIDE ITS ANOTHER STORY!Sad but true I WILL NEVER GO THERE AGAIN. And I'm calling my insurance provider to make sure they are not charging them for a service that they did not provide! I DO NOT RECOMENDED THIS PLACE AND FOR SURE DONT LET YOUR KIDS GO INSIDE ALONE, NEEEVVEERRRR!!!! read more

I've had three experiences here, all of which had been the same. The first time, we waited for 2 hours in a loud, angry waiting room where children and their families were irritable, past our scheduled appointment time, which we arrived early for. The second time, we waited for 45 minutes in the same situation past our appointment time in an emergency situation. The third time we arrived for a scheduled appointment, today, we signed in. The girls behind the desk didn't check the paper that I signed in on for 20 minutes, while I sat listening to all the gossip and juicy social details of their lives. When I heard a "good morning!" I turned, finally excited to to be acknowledged. When I returned the greeting with "good morning!" The response was "oh, I wasn't talking to you." I waited another 5 minutes until one of the women, irritatedly (how can you be irritated that I'm here? I have the first appointment in the morning?) looked at my name and shortly said "you're not supposed to be in here until 11." The email reminder confirmed the time that I scheduled that was also on the reminder card as 8:00. "But appointments don't start until 8:30." The dentists in this place, once you're past the wall of appalling treatment at the front desk, are quite skilled and personable. It's unfortunate, really. I wasn't a fan of "no parents with the patients" at all, especially after being repeatedly reminded that my family is "in the way". What an upsetting experience. read more

During quarantine my son chipped a molar that started causing him pain. This was the only dentist office that would take him during this time. It was a cavity and the tooth needed to be removed. I understood this. They said he needed to be put to sleep to remove the tooth. But then they had his whole mouth ruined! After surgery the doctor told me they ended up having to remove the molar and the one next to it because of the cavity in between them. They also used huge silver caps on 5 of his other molars. Then removed his front baby teeth because they were LOOSE. He is 6 years old. They didn't even ask me or tell me what they were doing before they did it. I go in expecting to have 1 molar pulled because it was hurting him. He comes out with 5 teeth pulled and 5 huge silver caps added. I was and still am in complete shock! They said it was all for health purposes, but his teeth looked fine and only one tooth ever hurt him. Why remove everything at once!? My advice for other parents is please do your research! Get a second opinion before letting them do anything to your kids. There is nothing I can do to fix what they did to my son. People don't even do this to adults. If my son magically did have all the issues they said he did, other places would fix things over time. Not ruin a young child's whole mouth to the point they can't eat. read more

Friendly staff. Nice atmosphere for children's. Clean facility. They play movies while the kids wait. My child loves the tokens. The kids can also play video games while waiting. Altogether nice visit. read more

They took us how long after the scheduled appointment. I would never come back her again, lady at front desk was rude.

DO NOT, I REPEAT DO NOT GO HERE! IT IS A SCAM! I went here today with my 4 year old because we recently had to switch dental insurances and they were in network. Upon arriving, the area was very nice and kid-friendly, with a movie playing, arcade game, prizes, and a space-themed atmosphere. However, after being called back is when the nightmare started. The dental assistants were not able to get my daughter a proper x-ray even when she was 100% compliant, and had to get someone else to help. The assistants were gossiping about another employee while trying to get the X-ray, extremely unprofessional. The X-Rays came out TERRIBLE. It was just a few teeth here and there at all funky angles, nothing you could possibly get a diagnosis from! We waited in a FREEZING cold room for like 15 minutes until the dentist came in. The dentist looked at her mouth for not even a minute and determined that she needed a PARTIAL ROOT CANAL, TWO CAPS, and FIVE FILLINGS. He also mentioned she needed to have oral surgery and be SEDATED. This particular dentist was young and oriental. This was way too quick to make that ASSUMPTION. I'm no dentist, but even I could tell this was super sketchy. Look, I had been going to another pediatric dentist before this experience who we LOVE and are REPUTABLE. They took GOOD X-Rays and it was diagnosed that my daughter just had three minor fillings that could be fixed in their office. THIS PLACE IS FRAUDULENT. THIS IS A MONEY SCAM. I even called another dentist who we have as a friend, and he has been saying this is absurd. There is no way that could be diagnosed from those X-rays. This company is all about MONEY. It's SICK, IMMORAL, AND UNETHICAL how they are "diagnosing" kids and making them have surgeries or extractions when it's not necessary! Please, I'm begging you, if this was your experience too or the dentists are saying your child needs oral surgery, SEEK A SECOND OPINION. It will help your pockets and your CHILD in the long run. We will never be returning and I hope none of you do either! read more

Beware, one of the worse experiences I ever had with a servicer. First off I had been told at the first visit that the cost for my son's treatment was going to be around $1400.00, I never received any calls to confirm this for sure, so I had called many times over, in which they stated that someone would call me back, which they never did, finally within the last couple weeks before the appointment they confirmed that the cost would be $1950.00 that would need to be paid on that day, in which I did make the full payment, then I received a letter claiming that I owed another $1435.20, which I thought was a mistake or maybe I overpaid, I just got off the phone with them and they claimed that it was both prices, but one for surgical and another for dental which was a total of $3385.20, yet no one made this clear from the beginning, instead I was mislead into using the service when I could've had this done for a total of $1500.00 somewhere else, let me just add that the service itself wasn't bad, and my son was taken care of, but that is the only part that was good. Be very careful with these schisters, they are scam artists, or at least just incompetent. read more

My daughter is 15 and went to the Lancaster office because she needed a cavity filled. She is anxious and has a fear of needles. Instead of talking to her or trying to make her feel comfortable, they got annoyed with her and frustrated that she was crying. She cried through her entire appointment and they just ignored it. I was in the waiting room and was horrified when she came out and was so upset. Horrible! Horrible! Horrible! I can not express that enough. I will never take my child back to that office. read more

Where is the half star option? This organization is just terrible. They keep moving appointment times because they schedule for locations that aren't even up and running yet. Then I was on hold for over 22 minutes and put on hold three times to be told that the Lancaster location was "really booked." No offer of their next appointment, mind you and for that Karen Perry (sp?) your employment should be terminated. Will not be taking my daughter here. read more

Horrible and irresponsible, my son was scheduled for an appointment today, when I showed up they had canceled his appointment and I didn't even receive a courtesy call to warn me of the change, wasted gas, time and money since I had to schedule a vacation day from work-they will no longer have my business! read more

Please, don't take your child here! Like the other reviewers, we got very rude treatment from the reception staff at the York office and had to wait a long time. The dentist himself was okay, but had no idea how to work with my daughter's special needs (autism). I can't say I blame him too much for that though. They recommended sleep dentistry for my daughter's fillings, which I was okay with. The dentist had mentioned that if he hit a nerve when doing her filling he might cause her to need a root canal. We scheduled an appointment to have sleep dentistry done at a surgery center in Lancaster. I paid a deposit to hold the appointment time. Over the next few weeks, though, we got several calls: they decided to change the recommended treatment from a filling to a root canal (with no further explanation or opportunity to talk to the dentist), they moved the date of the surgery and moved the location to Malvern (over twice the distance from our home). I had finally had enough and called another dentist for a consultation. That one got my daughter in for a consultation the very next day, scheduled sleep dentistry for sooner than CDH would have done it, and they use a surgery center five minutes away from their office in York. My daughter's fillings are now completed -- NO ROOT CANAL NEEDED, and the scheduled date of our CDH appointment hasn't yet arrived. I had to fight hard to get our deposit back from CDH. Their policy is only to refund $50 of the $150 paid if you cancel the appointment. After several phone calls and runaround and telling them how it was THEM who kept changing the appointment until I finally went elsewhere for better care, they did give us a full refund. I would still like to spare others the terrible experience we had, though. read more

Kind and knowledgeble staff! We have nothing but good things to say about this practice. We've been to the Harrisburg and Lancaster offices and love them both. So do my children (ages 4 and 7) which is a HUGE plus. My kids cannot wait to go to the dentist for cleanings! read more

Place is dirty and unkept, as was already alluded to by the other reviews the front staff is rude and unskilled at anything but talking on the phone with poor grammar on personal phone calls. First visit I gave them the benefit of the doubt, second visit, just like everyone else has said was cancelled at the last minute by them and changed to another day. RUN FROM THIS place. I wouldn't have my pet get their teeth cleaned there since they can't even pick up a broom. read more

Exceptional office! We too went to surgery for my daughter. Didn't have a problem with billing at all. Office and hospital staff were very helpful through the entire process. Even got a follow up call to see how she was doing! read more

I have had a very good experience with the actual staff in the Harrisburg office as well as the dentists. My son also had his teeth worked on at the Lancaster surgery office and they were great there as well. However, the scheduling procedures they use have been far from stellar. In order to make an appointment with the office you have to call into a "call line" who then calls the office you wish to go to and try to make an appointment for you. Not only does this process take much longer than needed, they are arrogant, condescending, and un-acommodating. Recently, I tried to make an appointment for my son who's crown fell off his tooth. I called the "call line" the person who answered told me they could give me an appointment that day, however, i was not available at that time, i informed her that this time would not work and asked if there was another time ( i was not trying to gain preferential treatment but just wanted some other dates and times to choose from), i was told "if it is just pain and discomfort i cannot promise that you will get a call back for another date." (so basically what was said was that it is ok for a 6 year old to be in pain) That was just the tip of the ice burg. i then took him to my dentist when I was able to and was told that his crown had fell off and needed to be replaced but that my sons dentist would have to do it. I called the call line once again and was told " I remember you you are the one who i gave an appointment to but you couldnt make it, i can only give you whats available." she asked me when i was available and i told her specific times, she called the office and then came back on the phone with me and gave me a time that was not within the times i told her i was available. when i told her that time would not work her response was " i can only give you the times available if you can't make that one i don't know what to say." Now I understand that they are on a tight schedule but I found the entire conversation to be arrogant, condescending and that she was unwilling to do help me find an appointment that would work for them and for me. I was appalled at the way the situation was handled and will not be returning to that dental office any time soon, which is sad since the actual office procedures and the dentists are not the problem. read more

They don't know how to process insurance claims. They'd rather just bill the patient even if you ask ahead about needing referrals and whatnot. They are incompetent billers and don't understand insurance policies, nor do they care. read more