For decades, I used to be awesome with my dental care, but haven't been to the dentist in let's…read morejust say a few years, due to moving around. The care I received today was amazing and very reasonably priced. I was blown away by the doctor, she explained everything she was doing in real time - that's not what I've ever experienced before going to the dentist. Unbelievable care. A++++

Cliff notes: overcharge, give you the runaround, misplaced X-rays... sent a bill I didn't even know…read moreabout to collections This place is a bit of a mess. I had a few cleanings done here, which were pretty normal. Like others have said, I had to wait longer than expected but nothing too drastic. I did end of switching providers though after one too many bad experiences that could not be coincidental. Saga as follows: -They switched dentists between my 2nd and 3rd cleaning here. During the second cleaning I was told I would need multiple fillings (which I kept procrastinating...) During the 3rd cleaning the new dentist said I did not need any... (to give benefit of the doubt, maybe every dentist is different...? But I felt like the previous dentist was just trying to get money out of me! -They were VERY hesitant to give a referral for a wisdom tooth extraction to anywhere but one specific place (which didn't take my insurance) Once I finally jumped through all the hoops for them to finally release my information to who I was asking them to, they only sent part of my record and I had to get X-rays redone at the place I was getting my wisdom teeth out because they "didn't have it" -During my 3rd cleaning they took the X-rays again because the "didn't have them" How do you misplace X-rays...? ‍ - the new dentist was really demeaning, mansplained EVERYTHING to me, even restated something I literally just said, and used my name every other second thinking he was "connecting with me." I did not like it! But I was thankful he retook the X-ray "for free" (not my fault they misplaced it though...) and did not lie about my filling so that was nice... mixed reviews on him -Nail in the coffin, my last appointment was 7/22 and i have not heard from them since (except to cancel a cleaning 1/23 because I decided not to continue with them...!) All of a sudden I get a collection notice in the mail saying I owe them money for my last cleaning.... I called to ask why I didn't get a bill or a call or anything. They claim they sent 8 bills before sending to collection but I did not get 1... Needless to say: proceed with caution. The people are not bad (also not the best...) but I had one too many bad experiences for it to be coincidence.

I was there two times and both times they lied about the cost. The second time they said I have…read morereally great insurance, really great. The cost will be $1,200.00. Here they didn't take my insurance after I had given it to them and asked repeatedly if they take it YES was the answer. They did not take it! My bill was $4,300.00!!!!! Oh just put it in a credit card. Don't be fooled.

Been going here for years and I would recommend them to anyone. Staff is very welcomingread more

My insurance referred me to this office.For both appointments my service started 30 mins after the…read morescheduled time and staff don't have adequate chair-side etiquette.The dentist & hygienist rushed through the service.I had concerns with the mouthwash and the dentist said there's a lot of them you can just try another one.

These bozo's are not in the business of caring about people…read more Their reception staff want to give attitude, then cry when they get it right back. christofer eline, the dentist, was helpful with answering most of my questions. He does make one feel rushed though. Even though the reception lady tried telling me he doesnt make people feel rushed. Bish what. You cant tell me how I felt. LMAO The technician talks to you like you are a child. You are not allowed to express previous experiences if you want to be a client here. I quickly expressed about 2 recent experiences other places (about another dentist who did not meet par either), to let them know what it is I WAS looking for in a dentist. He clearly fails to fulfill these basic obligations. Don't bother responding. It was a waste of my Time enough making this review, I surely won't be reading yours. Let's see where else I can spread this knowledge. LOL

Had a great experience here as a new patient! Every staff member I encountered was friendly and…read morekind. Their work was thorough, yet didn't take an extremely long time. The office was clean and organized. I am so happy to have found a new dental practice that I absolutely love!

Beware of deceptive billing, receptionist says one thing then charge you another. I specifically…read moreask if this procedure was an additional charge with cleaning and was told it was not part of their process. Then I get a charge, why would I allow a charge if I could of waited 3 months for dental coverage to start up again. I am no longer with them for this reason!

DO NOT TRY THIS PRACTICE UNLESS YOU WANT TO BE UPSOLD! I went in for the repair of 1 missing…read moretooth...I know I need other work but my vanity wanted just a fiber flex partial. Dentist kept INSISTING "don't worry we'll Fix it but you need this and this and this and it will get Easier with the 4th and 5th etc. visits....don't you want a nice smile? We can leave this one in and pull this one and in a few months you'll have a perfect smile". I JUST WANTED A REPLACEMENT TOOTH!!! They kept insisting on doing more X-rays even though they had recent ones from Another practice I was at - they said "don't worry they are free - doctor said he would not charge me to do them"! Lets see if he was telling the truth from My insurance! I don't want to wait months to get a smile! I wanted a tooth! 1 TOOTH! I could see I was going to be paying for this doctor's children's private school! Don't go here unless you plan to be conned Into more than you want! You're the boss of your own mouth! Stand up for yourself and OPEN your mouth and tell them what YOU want! They not only lost me ...but my husband will go elsewhere too since they couldn't do ONE TOOTH for me we'll take our money elsewhere!

I went to Dr. Carano and then Dr. Green for years. When Angstat took over I was never notified. I…read morehad to reschedule my last cleaning due to inclement weather, they had nothing in the evenings for 6 months. I get a message months later that they need to reschedule the cleaning and that they don't have hours past 6pm. It entirely unreasonable to cut your hours so people have to take vacation time to get a cleaning. The receptionist was an immature person incapable of explanation as a reasonable adult. If you're going to reduce your hours, the very least you could do is plan ahead and honor the appointments you have and not inconvenience patients. It's clear this practice does not care for its patients. And a good family practice lost in Lancaster.

Recently was forced to switch dentists when my insurance changed, this was the closest practice to…read moremy location so I decided to have my records transferred, well in advance of my actual appointment. I corresponded with the office staff via phone and email to accomplish the transfer. They were very professional and efficient. When my appointment finally arrived a few months later, I was reminded over and over via text to the point that it was borderline harressment. One reminder is fine, especially when I confirmed, but the repeated texts were a tad overkill. When I arrived I was greetly warmly to a very clean and beautiful office. I've never been to a professional health care provider that was decorated as homey as here. It was nice, without being too much. My dental hygenist was running late, as I wasn't called back till 30 minutes after my appointment time. No one informed me of that. Than it took her longer to actually build my chart, and get the front desk to pull and download my previous xrays from my old provider, all while I sat in the chair and waited. I feel all of that should have been done prior to my appt. To be honest I was very annoyed at how long I was there. The cleaning was good, and they provided a courtesy scan of my mouth. Dr Scott was charming and easy on the eyes. He answered my questions in an easy to understand manner. The welcome goodie bag was a nice surprise, with merch I will actually use. Obviously I'll be back, I hope the running that behind is an isolated incident. I also opted out of the text messages, so moving forward I hope to give them an additional star.

I went in to have a tooth pulled. They pulled the tooth & checked a couple of other things. They…read morehit me with a plan that would cost several thousand dollars. I declined their treatment plan. Later, I scheduled a standard cleaning. Only to be told they will not perform the standard cleaning WITHOUT the expensive treatment plan. So... I'm being denied treatment because I won't pay them thousands of dollars for something I don't want.

I appreciate the time and attention Dr A gives to speak with patients. Ken does an awesome job…read morecleaning with a gentle touch and good humor. The place is clean and appears to be well managed. I would recommend it for new patients who truly hate dentist time ...

Attempted to get on the schedule for a cleaning after dealing with some changes in insurance…read more Called July 17th and was told I needed to call back in January to even get on the schedule. I asked about being on a waitlist if someone cancelled last minute and the receptionist acted like I was crazy. Oddly enough they had no problem scheduling an appointment for a more urgent issue (which will, of course, be more lucrative). Interestingly enough, I had an issue in the past where a hygienist berated me for not getting frequent enough cleanings. If you are looking for complete dental care options and not just emergency availability, I do not recommend this office.

If it wasnt for this one particular lady that works there my review would have gotten 5 stars.i…read morebeleive she is racist,she "never" acknowleges me never says hello like i think you should greet a patient ,she just opens the waiting room door and pretty much stands there,like if you didnt look up to see her you wouldnt know it was your turn,then she has this obviouse lok of disdain on her face ,towards me,like you know its hard to explain but you feel it and see it .the time that she has spoken its not pleasent,its forced and very short,where the girl that put the dental bib on me before asked if she could ,this one didnt,shes just kinda mean to be honest, then when i was talking with the dentist she just snatched it off,i think its racism ,and i would complain to the office but,i have seen even the nicest white owned and staffed places close ranks behind being called out ,i know this is america ,and i know theres probably 90 % indoctrinated racist mindsets ,in this clinic itself ,but they hide it very well,this particular woman doesnt,she makes it known to me she doesnt like me at all,which honestly i dont care ,but what i do care about is spending my money at a place that would allow this reatment towards a patient,up until her my treatment was pretty ok,but seriously its enuff to make me want yo find another dentist ,anyway ,its for these reasons ,my rating is a 3 star

The offices have been recently renovated. It location is very accommodating just off 230 north &…read moreMohn St. . The parking lot is easy. NO STEPS! The front desk service (Beth & Veda) is consistent and patient. The facilities are easily accessible. The hygienist Samantha is a beauttiful person. She is personable, gentle, and definitely committed to individual care with a conviction for patient care. Dr. Gao showed personal interest and provide individual patient feedback. We will be looking forward to making Steelton Family Dentistry our 'dentist'! Thank you!