I recently visited Bear creek for my check up , just wanted to write this review for who it may…read morehelp in their future visits. I had jackie and suzette check me in and took my xrays , very kind girls that took the time and patience to explain to me the procedure. After i was seated to wait on the doctor Suzette and jackie made sure to ask if i had any pain or concerns they could help me with. I was seen and had a cleaning done by dr.Shin who was very patient and professional with my visit. Over all i would recommend anyone to visit this dental clinic for any treatment because they do care about their patients. 10/10 highly recommended!

Updated Review (2025) - Stay away…read more I first visited Bear Creek Family Dentistry back in 2017 and even recommended them at the time, but I will never return again. I've given them multiple chances, and every time I leave more disappointed. One of the most disturbing things I witnessed was a teenager who had just undergone sedation being practically carried out to a car--barely conscious and unable to even open their eyes. The staff seemed focused on just getting the patient out quickly, as if trying to get rid of them. As a parent, I was horrified. There's absolutely no way I would allow that kind of sedation for my children. If my child couldn't walk out on their own, I would refuse to leave or immediately call 911. That experience alone showed me how unsafe and careless the process can be. Their overall care has continued to decline. At my last appointment, the cleaning was rushed and sloppy--done in less than a minute. My gums were left bleeding, and not a single staff member acknowledged it or apologized. Even my teenager noticed and said, "Wow, Mom, your mouth is full of blood." The fact that no one addressed the obvious damage was deeply concerning. They constantly push patients to sign blank or incomplete forms. I've said repeatedly that I won't sign anything without knowing what it says, but the front desk keeps insisting to the point of making it uncomfortable. On top of that, they schedule appointments without asking and then bombard you with reminder calls--even though I've explained I cannot do midday, midweek appointments due to work and school. They completely ignore this and continue booking them anyway. When you do get in for an appointment, you'll likely wait a long time. If your child is told they have a cavity, the office won't give any meaningful information: not how many cavities, which teeth, or whether they're baby or permanent teeth. They just refer you to a "specialist" who only comes once a week, only during school hours, with no flexibility--again, not ideal for a pediatric-focused clinic. They also push nitrous or full sedation for minors without being able to explain what's being administered. As a parent, I need to know what medication will be used to make sure it doesn't interfere with anything my child is already taking, but they can't (or won't) provide that information. And if you want copies of your records or X-rays, good luck--they'll give you the runaround and charge extra for everything. After all of this, I'm completely done. I kept hoping things would improve, but the lack of professionalism, transparency, and genuine care has made it clear this is not a safe or respectful place for my family. Original Review (2017) I have to admit I was skeptical at first, since a lady handed me a card outside a supermarket. But after many disappointments with other dental offices regarding service and price, I decided to give this place a try. At first, I was impressed--everyone was friendly and attentive. The office is large, and the waiting area is kid-friendly with an arcade, movie theater, and play gym. At my first visit, they saw me on time, explained everything clearly, discussed treatment options, and went over pricing after recommendations--not before, which I appreciated. I felt they offered good service without excessive costs, especially compared to other offices I'd visited with the same insurance. I came in for myself and my son and had planned to bring my other two boys as well. Thank you for that initial experience--but sadly, the care and professionalism I saw back then have not lasted.

I took the little one for her 6 month dental check up and cleaning. The staff is super friendly and…read morethe main dentist was very nice. My wife loves this place even though they are not inexpensive. I give them 4 stars instead of 5 because the wait was long--we waited 20 minutes after out appointment time--and then again we waited at the end for the dentist. Overall, we were there an hour although the actual cleaning took about 10 minutes and the dentist check out another 10 minutes. Other than the wait, the people are great and the little one likes going there. it is very kid friendly and makes them feel comfortable.

This place is amazing. Dr. Marr and the whole staff are so friendly and helpful. I was nervous…read moreabout taking my young son for his first dental appointment because he is pretty difficult when it comes to brushing his teeth. The staff here are obviously experts at working with young children. Our exam room, not just the waiting room, had lots of toys for him to play with while we waited (see photo) and he got to sit in my lap during the exam which helped him feel more comfortable. The staff was so calm and patient with him and they were so kid-friendly. I was shocked, but he let them clean and check his teeth! After his exam, Dr. Marr even sat and talked with me for at least 20-30 minutes. She answered all my questions, gave great advice, and was really supportive. The facility is very clean and updated and super kid-friendly. I am so happy we found them!

Clean place, fast procedures.dental treatment was great. Everyone was very nice and attentivenessread more

From the owner: The Rodeo Culture is our most valuable asset. Our Core Values are cultural cornerstones because…read morethey are the foundation of who we are and keep us focused on the "how" part of achieving our mission. The Rodeo Team is obsessed with Patient Safety, Patient Experience, Smile-DNA™, and our other Core Values because they motivate us to create high-end value for our patients at the most affordable costs. We recognize the importance of communicating our Core Values to the world, because they reflect how we operate and what you can expect from our team.

Great customer service, friendly, helpful and they answered all my questions, I would definitely…read morerecommend!

If you're looking for a dental team that truly partners with you in your child's oral health, this…read moreis the place. The staff is compassionate, patient, and genuinely invested in educating families, not just getting you in and out. Dr. Shanadi is highly knowledgeable and does excellent, efficient work while still taking the time to ensure you feel informed and comfortable with every step. We drive an hour for our kids to be seen here, which says everything about the level of care they provide. We're incredibly grateful to have found this team. Thank you to Dr. Shanadi and the entire staff for the care you give our family.

I love the staff and the Dr here. The staff is more than great. They will accommodate your needs. I…read morehave a special needs son and they work with children like him. He had a great experience with them. I won't go any other place than here. The will have to shut down before I go anywhere else. They're fast and good especially with extractions. You will love them. They really are wonderful people. I love y'all and thank you.

So disorganized! I had left a 5 star review when it was run by another Doctor who moved to…read moreRichardson. Since then this place went downhill. Front desk is a mess, scheduled 6 months in advanced, got text messages confirming, show up to the morning appointment closed apparently changed their hours after confirming through text, then I receive a $600 bill for this appointment, called and took forever to get sorted as the appointment never even happened. Avoid this place not worth the headache

I want to give a big thank you to Gigi for being helpful and kind. She was very patient with me and…read moretook the time to answer all my questions. I definitely recommend this place. The staff were friendly and the environment was welcoming. I'll definitely be returning!

My son had an appointment at 11:30A to have his cavities filled. He needed medication prior to…read morefilling the cavities. after checking in at 11:30A we waited for over an hour and no one called him back. This was concerning to me bc he was instructed to not eat or drink prior to the appointment. After over an hour of waiting, I went to the front desk inquiring about when my son would be seen as we had been waiting for over an hour and he had not eaten and he was 7. The front desk tried to minimize my concern by stating that the medicine would take an hour to take effect, this would be fine if he had actually been given any medicine, but he had not been called back to be given any medicine. After I informed the front desk of this, they called my son back to provide him the medicine they claimed to had already given him. He had to wait an additional hour for the medicine to take effect. My son went all day until almost 2 o clock without eating bc the office was unaware of what actually was going on. I will not be returning to this office with any of my children. They were so focused on celebrating a baby shower during office hours and ordering pizza and cake that they let my son sit in the waiting room for over an hour after his appointment time and only called him back after I went to the desk to complain.

i've been taking my son here for almost a year. the scheduling is easy and there isn't a long wait…read morefor appts. the staff is always so friendly-- i'd like to add a special shout out to diana; she was very friendly!! but everyone here is friendly. there's a little theatre to keep children entertained while waiting which is very convenient. the doctor is always nice and thorough. no complaints at all

It took for ever for my kids to go in and the dentist was rude she didn't even took the time to…read moreexplain the assistance did everything! The receptionist was very nice but that is about it if I could I would give it a 0 star

I had such a great experience at this dental office. From the moment I walked in, the staff was…read morewelcoming and made me feel comfortable right away. The front desk was organized and efficient, which made the whole check in process easy.

They need to work on the environmental safety , and proper caring of customers thats why they have…read moreno returning clients

I've had 3 kids all go to plunk dentistry their whole life. Great experience and great care…read more Beautiful waiting room and area as well.

Dr. Dragan & Dr. Plunk we're AMAZING to say the very least. My daughter (9 years) has suffered from…read moreextreme anxiety in relation to going to the dentist for the last four years. So much so that each time I would try a new office we were told she was untreatable without the use of sedation for a mere cleaning. As a result her dental health suffered because we were not able to get her comfortable with seeing the dentist & did not have the means or resources to pursue the extreme measures we were told were needed to get her the proper care she needed. After many years of emotional and mental angst for both me & my daughter we landed in the care of Dr. Dragan. My daughter was immediately open minded in their care. She allowed them to perform X-rays & sat through her exams & cleaning with no complaints, & it was not just the absence of complaints, it was a "I can't wait to go back there" once we got in the car. This statement from a child who refused to even open her mouth for every previous doctor. The weight that has been lifted off both she & I is immeasurable. I feel like we both can breath after so many years of grief around the subject. She is incredibly proud of herself & this gift was given to her solely by the team at Plunk Smiles, for which we are beside ourselves with gratitude. Please expect confetti, balloon animals, juggling, prizes, & laughs. Cherry on top was how fair their pricing was for such a charismatic & relationship driven experience!

Tomorrow i have and appoinment but i dont know if this is your númber 469 454 0335 my appoinment is…read moreat 5:15 but i dont know your adress

To Whom It May Concern,…read more I am submitting this complaint as an urgent escalation regarding my experience at the Jefferson Dental & Orthodontics Abrams location and am requesting an immediate investigation by upper management, corporate leadership, compliance personnel, and any appropriate patient advocacy team. One of my most serious concerns is that Maria, the manager at the Abrams location, attempted to collect approximately $2,500 from me and instructed me to send the payment directly through Zelle. This request raised significant concerns for me regarding whether proper payment procedures were being followed. I am requesting an immediate investigation into this matter, including a review of any payment instructions provided to patients and whether company policies were followed. I am also requesting that Maria's conduct be reviewed. During our interaction, I explained that I had been unable to attend appointments because I underwent a major spinal reconstruction surgery and spent over a year recovering. I further explained that I have mental health challenges that were being negatively affected by this situation. Rather than receiving understanding, accommodation, or assistance, I felt dismissed and treated unfairly because of my medical circumstances. I believe my medical condition and recovery were not adequately considered when decisions were made regarding my care. I have been an orthodontic patient since 2021 and have paid more than $5,500 out of pocket for my braces treatment, which was paid in full. Unfortunately, I underwent a major spinal reconstruction surgery and experienced a lengthy recovery period of over one year. Before my absence, I contacted Jefferson Dental's call center and informed them that I would be undergoing this surgery and would be unable to attend appointments during my recovery. I was under the impression that this medical situation would be documented and considered an acceptable reason for my temporary interruption in treatment. Recently, I scheduled an emergency orthodontic appointment because I currently have three broken brackets that are causing discomfort and pain. When I arrived for my appointment, I waited for more than an hour, underwent multiple X-rays, and then waited approximately another hour before being taken to an office by Maria. At that time, I was informed that my brackets would not be repaired because I was allegedly "non-compliant" with my treatment plan. I explained that my absence was due to a major spinal reconstruction surgery and that I had previously notified Jefferson Dental of this medical circumstance. Despite providing this explanation, I was told I would need to pay approximately $2,500 more to continue treatment, despite already paying my orthodontic balance in full. I asked whether, at a minimum, my three broken brackets could be repaired during the emergency appointment while any treatment-plan issues were reviewed. This request was denied. I am extremely concerned and frustrated by the way this situation was handled for several reasons: * I was scheduled for the appointment and confirmed by the office. * I completed X-rays and other appointment procedures before being told treatment would not be provided. * I spent several hours at the office without receiving the emergency care I was seeking. * My broken brackets continue to cause discomfort and pain. * I have an impacted wisdom tooth and ongoing orthodontic concerns that remain unresolved. * I was accompanied by my five-year-old child, making the extended wait and lack of treatment especially difficult. * I felt that my medical circumstances and recovery from a major surgery were not adequately considered or acknowledged. * I disclosed both physical and mental health concerns and felt those concerns were disregarded rather than accommodated. Additionally, I requested that my concerns be escalated to a supervisor. I left the appointment uncertain whether my concerns were actually being communicated to management, and I am requesting a formal review of everything that occurred during my visit. Because this matter involves a medical interruption to treatment, a fully paid orthodontic account, emergency orthodontic concerns, ongoing pain, and concerns regarding payment practices, I respectfully request: * An immediate investigation into Maria's conduct and handling of my case. * An investigation into the request that payment be sent directly through Zelle. * Immediate review by regional management, compliance personnel, or corporate leadership. * Contact information for the appropriate supervisor, regional manager, patient advocate, or corporate representative.