Dreadful customer service When we moved to the area back in 2013, this is the only place that could get my kids in on short notice. I have 4 children that have been going to Dr.Cao since 2013. I will start of by saying that nurse Reina was very sweet, but it stops there. I have never had a warm fuzzy feeling with Dr. Cao, or reception at this practice. I originally wanted my children seen by Dr. Khan; however, she was full and not able to accept new patients. When I called one day to book an appointment for my daughter, as a follow up to an urgent care visit I was told that ALL my children had been REMOVED from the practice!! I was extremely upset and demanded answers. The only thing the receptionist could say is that it was the Dr.'s choice and since my son did not make it to his last asthma check she decided to remove them all! Mind you 2 of my children have been to other appointments within the year, AND I called personally at the beginning of the 2022 school year to make sure my son was up to date on his vaccines and that he was not due for a physical, since he wanted to be on the basketball team in school. THERE WAS NO MENTION OF THE MISSED APPOINTMENT OR INTENTION TO REMOVE ALL CHILDREN FROM THE PRACTICE. Life happens and as an essential employee, I work sometimes 7 days a week and am not always able to bring them to the checkups every 3 months that she feels is deemed necessary, especially if the children are not having any health issues. I feel that out of respect and good customer service, we should have at the very least received a courtesy call. If I had not had to call them to attempt to schedule my daughter's checkup, I would not have ANY communication from the staff at this practice. I have never seen or heard of any practice operating this way, or experienced such horrible customer service from a Dr. I never got a call, the receptionist said I would get a packet in the mail with their records, which I still have not gotten 2 weeks later! The receptionist had an attitude because I was upset (WHO WOULDN'T BE). When I asked her about the policies and why I wasn't called etc. she just kept repeating that it's not her decision and that it was the Dr.'s choice. (NOT EVEN ONE APOLOGY. JUST RUDENESS). I demanded that the Dr. call me since she had no answers so that we may discuss the concern (still waiting on that phone call 2 weeks later) Now I must scramble to find a PCP that can take them short notice because my daughters health issue in serious and she needs to be seen right away. Now let's see what issues they will give me to fax the records to a new pediatrician. I feel this was discrimination. Other than race, my children are on Medicaid, and I feel this is also part of the reason for the discrimination. Wish I could give 0 stars :( read more

It's sad I have to write this review because my kids have literally gone there since babies. We originally started out seeing Dr.Khan up until she left. We absolutely LOVED her!! When she left we were given to the new dr who took her place (Delgado) and then she left, so we automatically went to Dr. Cao. That lady is horrible. Her attitudes, and facial expressions are crazy! She's so rude. The way she speaks to you is ridiculous. Maybe the last 4/5 appointments we had been to, she spoke to me with an attitude and was very rude. One of the times even YELLING in my face, simply because she didn't understand what I was asking for regarding my child's surgery (because I know you'll read this and try to LIE in a response like I've seen you on these other posts) my child can confirm this and also confirmed it yesterday at the appointment, that she always has an attitude. At the appointment with my daughter the receptionist also slammed the door that day. The black MA/nurse that works there can confirm this! She was right there. .Yesterday was it, let's start with her telling me she doesn't see a diagnosis for my child with ADHD when I knew that was a lie because the last dr prescribed him meds AT THAT OFFICE. So she should have the same information as her. Looking back on it now, and after speaking with the office where he got the diagnosis, she kept saying she has "9 pages only" and one of those was the report with the diagnosis but she clearly didn't want to take time to read it. She spoke to me as if I was stupid when she said my son has an infection in his nose. I asked what kind of infection because I initially thought it was something dealing with his allergies and instead of just saying sinusitis she has a smart remark, looks at me as if I'm dumb and says that's why I said he needs antibiotics and then proceeds to say "I only treat what I see". Not once did I question WHAT SHE SAW. 1. I was in process trying to call the place where my son got his diagnosis, and 2. I'm the mother and if I have questions or don't understand her job is to explain THOROUGHLY without the unnecessary facial expressions and nasty attitude. I finally went off and let her know she will NOT continue to speak to me the way she does with her attitude every time I come in for an appointment. It's ridiculous. she literally walked around the table and put her hand in my face and said you can leave, go. (After I said I would be removing my kids) and I told her yeah when she completes the appointments for my two kids I had There at the time. I've never liked her. It was just easier to keep my kids there instead of finding a new pediatrician. But I tell you what, I Will not be disrespected every time I have to walk in there with my kids ! The doctor is bipolar. She came in nice happy talking having a conversation and just instantly switched when it came to speaking about my child with adhd. AND ILL SAY THIS, you can come up here and respond with whatever bs like I've seen you do on these other parents posts, but NOTHING I said was a lie. AND IF YOU PUT OUT ANY OF MY KIDS PERSONAL BUSINESS THAT IS A HIPAA VIOLATION AND I WILL GET A LAWYER. Because I've seen you putting out the other parents child medical information. And don't try to come up here saying I'm a bad parent haven't brought my kids blah blah. BS like you posted on everyone else post. It's no way MULTIPLE people are speaking this way about you and none of It's true. You know you're guilty when you write a storybook in response to these parents who put a negative review. But the attitude seems consistent so it looks like YOU are the problem. I wouldn't EVER recommend this DR. That place was great before Dr.Khan left! The receptionist also has an attitude constantly. I looked past that because our interactions are short but do not bring your kids here. read more

The doctor seemed irritated that my children were being wild and she didn't really listen to the concerns I had. I was trying very hard to reign in my kids but it was passed their nap time and they were fussy (ya know, being normal children). I normally would have scheduled around it but we just moved across the country and everyone was out of balance with their schedules. I was trying my hardest not have have the toddlers acting like maniacs, but as you know, sometimes you can't help it. She was so irritated that she was rude to my kids. She also gave my kids suckers to keep them quiet, I don't give my kids those suckers and I would have appreciated it if she had asked first. Not a huge deal, but it was just another thing. A few weeks later I had forgotten an appointment and I was treated extremely rude by one of the staff members. As I was trying to apologize, she ended up hanging up on me. I'm not perfect, I'm balancing three children under four while trying to handle a new move and recovering from a recent heart surgery. But even if my world wasn't flipped upside down right now, I wouldn't appreciate being treated the way I was and therefore have no interest in trusting these people with my babies' health. There was one lady who was extremely sweet, but everyone else in the office was miserable and not what you'd expect from a pediatrician. read more

We love Children's Health PC...after having a bad experience with my oldest son's pediatrician we switched to Children's Health 7 years ago. Both doctors are wonderful and we love the staff. There have been weeks that we felt like we were at the doctor's office as often as we were home, but they never made those rough times anything but better. They are pretty determined not to over prescribe antibiotics so if you think your kid needs an antibiotic for every ailment they are probably not the office for you, however; they take every concern seriously. read more

We love Dr. Khan and Dr. COA. They've been our children's doctors for the past 3 years. They are caring and they always do what's best for the kids. Highly recommend! read more