My kids saw Dr. Bradsaw as little guys and now see Dr. McIntosh as teens. We always feel like we…read moreare being listened to and cared about.

Based on the reviews I was hesitant to try this pediatric. I gave it a shot and Monica was awesome…read morehowever their front desk person who answers put me on hold hung up and told me I could not get an appt till December. Like seriously? All I need is a 15 minute wellness checkup for my daughter. When we were new why was the initiative not taken to schedule this? Or why when we were there a week before her birthday when I specifically asked about this was it not scheduled then?. But you will bill for a sick visit? Sounds like insurance scams to me they won't take a wellness visit for 3 months from today? I will call my insurance and have her reassigned to new pediatric because I'm seriously mind blown at the service today. I should have trusted the prior reviews.

Cancelled my sons appt without confirmation because they failed to update new address and phone…read morenumber when I scheduled the appointment over the phone. I show up to the appointment only to be told that there's nothing they can do, I explained that's on them for not actually updating the information when it was confirmed TWICE over the phone. Second time this has happened, no apologies or anything to take accountability. Staff need to do a better job at actually doing their jobs. This appointment was scheduled more than a week ago and I didn't even receive an email confirmation as they said it's their new policy to receive one if the appointment is scheduled a week out in advance.

Absolutely terrible, doctor lied to me and my family. She prescribed medicine for my 2 year-old and…read moresaid "I would never prescribe that for her!"

I called these folks to schedule a physical for our sons Kindergarten school physical and the…read morereceptionist was so rude. She kept over talking me then told me that they couldn't see our son because he has no medical records???? I'm sorry, but he has had all of his vaccinations, hasn't required any sick visits since he was 2yrs of age and has been incredibly healthy . Why is this being frowned on by this practice??? Very very odd and wow, I would not go now even if there were no other options. I've been an RN in critical care for 20 plus years and would never treat anyone this way over the phone or in person. That young lady does not need to work with the public period.

One of the best! Front desk staff is very friendly never…read moregot any issues, the therapist here are the most efficient, helpful and really knowledgeable they really work with us. Thank you for your patience and work. I Drive 30 to 40 minutes from my home it's worth the drive. They should open more Offices in north Stafford.

Soooooo many bad reviews.. I am sorry that your experiences were not good. I am not one of those…read morepeople. I have had good experiences at this practice. They do a good job despite sillyness no one on the patient side of the counter can ever understand. I have known Blake Johnson since he opened his practice. I was previously at another pediatrician's office which was highly recommended. I moved to this (Children's Clinic) office because that other pediatrician would take at least 2-3 hours for a simple runny nose. Dr. Johnson's office is 1/2 that time at the worst. I have gotten in and out of there in as little as 45 minutes as a walk in. If you expect ANY urgent care clinic to be fast, you should not bother going. We live in an age where electronic medical records have slowed all medical practices to a crawl. They (every practice) spend more time chasing Insurance, Diagnostic codes, Lab results, cross referencing other doctors your kid might be seeing, dealing with incomplete medical records because the parents didn't forward records from the previous doctor, and the list goes on! I think Dr. Johnson's office does a good job at moving folks through as quickly as they can. I can't speak to other people's experiences. Mine has always been good.

While the staff are consistently polite and doing their best, it is clear they are overworked and…read morestretched far beyond what is reasonable. The facility itself does not appear to be equipped to effectively manage the volume or complexity of the patients it accepts, resulting in bottlenecked processes and frequent operational issues. Because of this, scheduling errors are common, leading to long wait times, missed appointments, and appointments being dropped altogether. On average, it takes me four attempts to reach someone by phone. Even then, I am often placed on hold only for the call to disconnect before anyone is able to help. During in-person visits, the staff are constantly rushing from one task to another. While they remain kind and professional, the pace they're forced to maintain makes it nearly impossible to provide the level of timely, quality care that patients deserve. Unfortunately, the quality of the clinical care does not outweigh the consistent disregard for patients' time or the apparent lack of operational organization. My family has been coming to this practice for quite some time, but after repeated experiences like these, we will be looking for alternatives. I would encourage other families to carefully consider whether this practice is meeting their needs as well.

We have been taking our 18 month old here for about a year. Always a positive experience with the…read moreentire staff and Dr. Caldwell.

Terrible practice. Messed up the dates on all our immunization records, I had to jump through…read morehoops to fix it all. Very difficult practice to deal with.

I LOVE Fall Hill Pediatrics. I have 4 kids and they all have no qualms about going to the doctor…read more They are great about scheduling. When I was unsure about a vaccine for my youngest, our doctor was very kind and understanding, gave us paperwork and said we are the parents and it is up to us basically. I really appreciate that about a doctor because as a parent I hate feeling like I'm not the one making decisions for my own child. (I do vaccinate, just like a delayed schedule for some things and longer to consider for others.) I can't say enough about the doctors here and I'm so thankful we've found them.

Dr. Topps is absolutely wonderful! It's easy to get an appointment with her and, if there's an…read moreissue with weather, they're very easy to reschedule an appointment. I do have an issue with Dr. Horvath, though. She wasn't accommodating with our parenting style and tried to bully me into policy I wasn't comfortable with. No one should feel bullied by their (or their children's) doctor!

We have been at this office since moving here over a decade ago. As time has gone by, the doctors…read morehave become more and more discourteous to parents. We had an appointment today. My boys were not comfortable with a hernia check but needed a physical for activities. As I was trying to work it out, Jen Bodin became so unprofessional as I tried to balance between what she needed to fill out the form and my boys comfort level. Instead of being empathetic to my position, she walked out of the office telling me we were wasting her time and the appointment was over. Mind you, this was also for their annual well check...she walked out!!!! This pediatric group has completely lost their direction with children and their parents. It's their way or the highway. Look elsewhere and save yourself the trouble.

The doctor was never in-tune with my child's needs. The practice was always rude. Went to make an…read moreappointment for my sick son- only to find out that the practice had dismissed both of my children because a bill had gone to collections- that I had NO idea about. Even if my $30!!!!!!! balance was paid- they would not accept my child back. 11 years of going to this practice and to be discharged for a $30 balance that I was unaware of- is insane to me! $30 is PEANUTS to me- and would've been paid had I known about it. Very disappointing that a practice would throw away an established patient-doctor relationship over $30!!!!!!!

If I could give zero stars I would. Called the office Monday afternoon in regards to a refill on…read moremedication that was unfortunately left on a trip. Called the office three times today for a follow up and had to leave a "message" with a receptionist. No return call and no refill. Seems to be zero concern for my health and well being. Very disheartening.

I LOVE the doctors here. We have seen all of the women doctors and nurse practitioner and they have…read moreall been FANTASTIC! If I could take my daughter to them as primary care I would. All of the nurses we have interacted with have been nice, as well. The receptionist on the other hand has an attitude problem. I have had issues with her attitude a couple times, but nothing that stopped me from coming back regularly with my daughter. I called today to get the results from my daughter's test (that I should've had after 3 days, but now its almost a week later). The receptionist made it sound as if the nurse was going to call me as soon as she was finished with the patient she was with, so 3 hours later when I had no call, I called back, where she interrupted me and was absolutely rude! I will definitely not be back unless she is fired. They would have got their full 5 stars had it not been for her. I also don't know who to call to put an official complaint in about her. Too bad for them, we were frequent fliers there with my daughter's reoccurring strep.

I have a 5 week old baby that they refuse to see because they lack proof of her receiving vitamin k…read more(potassium). This is the third time we have had to reschedule. They would not accept her as a patient over a vitamin which she actually did receive. They would rather that my daughter would not receive care than come in without proof of a vitamin. Finding a new pediatrician for my 3 kids as we speak. When I started coming here over six years ago they had very good reviews. Now the lowest of any pediatrician in Fredericksburg. Well deserved if you ask me. These people do not seem to want to help my child.

I loved some of the doctors at this office but the office policies are stupid. It takes WEEKS to…read moretransfer medical records and they only will transfer records with their form. If you've filled out a release form at another doctors office and think that the medical records are on their way your out of luck. You cannot even pick up your own child's records without waiting weeks to facilitate this step. So every other doctor will transfer medical records to another doctors office with zero difficulty expect for this place. Save yourself a headache and go somewhere else.