This place use to be AMAZING! Lately it has been horrible. The wait to get a room is over an hr and…read moreeven after you go back into a room you wait another hr between nurse and dr visits. The dr came and gone so fast and then we had to wait 2 hrs for our discharge papers all while the staff was just sat out side the door chit chatting. We use to come here because it was faster than the other hospitals around but I think for now on I'll just take the extra drive to Annapolis!

I am surprised to read so many bad reviews as i sit in the hospital with husband. The registration…read moreprocess was timely and everyone has been very helpful. It's too bad about the other past experiences. I'm glad they worked out the mishaps before i brought my husband. Keep up the good work. Consistence is key to changing an image!

I am a cancer patient with a severe infection. I arrived at 6 PM. All tests were run by 8:15. It is…read morenow 2:15 AM and I am STILL waiting for my results and prescription for antibiotics. My oncologist advised us to come here not wait for my appointment which is now today! HORRIBLE ER

Such a great office and doctor. The wait times are relatively short (usually 15 minutes maximum)…read more The doctor and nurse practitioner are so understanding. We've never had an issue with either of them. Office staff is great too - very friendly and professional!

Once I was finally brought back into the emergency room treatment area, the doctors and nurses who…read morecared for me were excellent. They were compassionate, attentive, professional, and I truly appreciate the medical care I received from them. Unfortunately, my experience before being seen was extremely concerning. I arrived around 1:50 AM experiencing severe pain radiating from the front of my body to my back, along with chest pain and difficulty breathing. I informed the registration staff that I was in excruciating pain and could barely speak because of my condition. Despite explaining my symptoms, I was told I would have to wait because several people were ahead of me. I then remained in the waiting room for approximately three to four hours while my condition worsened. During that time, my pain became unbearable, my breathing became more difficult, and by the time I was finally called back, I could barely walk or breathe comfortably. I understand emergency rooms can become busy, but waiting hours while experiencing chest pain, severe pain, and breathing difficulty was frightening and unacceptable. My concern is not with the medical staff who treated me once I was admitted, but with the registration and wait-time process. I strongly encourage Luminis Health to review its triage and patient reassessment procedures to ensure patients with serious symptoms receive more timely attention and care. I also ask that this feedback not be met with a generic response stating that the matter will be reviewed. Concerns regarding emergency room wait times and triage procedures are clearly ongoing issues, and patients deserve to know what meaningful changes are actually being implemented to address these repeated complaints and prevent similar experiences in the future. Thank you in advance for providing a meaningful and transparent response regarding how these concerns are being addressed.

The quality of care my mother received was outstanding. She stayed for six days, and the care she…read morereceived from her nurse, Hazel, and Patient Care Tech, Stephanie, was amazing. They truly made her stay comfortable and pleasant. She raved about them and insisted that I leave a review to show how much she appreciated their kindness during her extended stay. So thank you, Stephanie and Hazel, for making her time in Room 608 such a positive experience. It means more to me than you will ever know.

Staff have been amazing. ED and ICU staff were very patient and explained everything. I felt their…read morebedside manner was compassionate. I felt bad for them because it appeared they were understaffed. I didn't see my Mom's first nurse get to sit down once... her corner all appeared to be acute. It took about 36 hours for an IMU bed to become available. I must say it didn't feel like we were in emergency rooms. I am happy with how they are taking care of my Mom.

Anytime I've been here with my wife they treat me like I'm not allowed to be with her and treat her…read morelike a kidnapped person who needs help. mostly I'm guessing it's because I'm white and she is Spanish who doesn't speak english. racism is real at this place.

I was a patient at this hospital and I must say i had the best care there the nurses and care…read morepartners on the 6th floor on tthe the heart unit you guys rock thank you from the bottom of my heart for everything you guys have done your favorite patient...saleema hazelwood

The wait was a nightmare, but the service was excellent! It must have been 50-75 people at the ER…read more Dr. Baker listened to me, my whole story. I asked him if he wanted the short version or should I start at the beginning. He said the beginning! Most doctors want the shortest version. I was impressed, most doctors, I encounter are always in a hurry and want you to get on board with their rush rush rush attitudes. Dr. Baker was patient, kind, and very focused on my needs and how he could help me. I went to Urgent Care the night before I went to Holy Cross Hospital ER the wait was, like 3 minutes and I was back in pain before I even got home. Now I know why the wait was so long at Holy Cross Hospital's ER, everybody's bypassing Urgent Care (bandage care) and going to the ER. I know I am done with Urgent Care, it was a waste of my time.

Holy Cross Hospital-- For Rich or Healthy!! The Good and the Bad, of my experience…read more First off, my pre-op team, surgical team and post operation teams were top-notch. Very helpful, knowledgeable, very professional, very kind and all around very courteous and lovely people. I enjoyed being careful by this hospital. It's a beautiful hospital that (I NEVER visited before in my life) pay attention this will come up later. Now, this experience did not start off very well. About 2-3 days before my surgery, I was notified by hospital billing of the full total before my procedure, I started making payments. I broke it up in 4 payments. Great, wonderful, I can afford my surgery after insurance does their part. This part was not so bad, it was a shocker but NOT BAD, new experience but it alright. Upon arrival at the hospital, I was directed to hospital admission. I was greeted by a happy and pleasant gentleman named, Juan. He was kind and wonderful way to start my visit/procedure. I was given a number to wait to continue the check in process. I was called to the Billing Section located in admissions, I sat down and they started to grill me. Apparently, the billing department does not properly annotate their records to show the accounts. I was asked about paying for my surgery, I stated I just made a payment a few days ago and that I'd make more payments at a later date. The gentleman at billing proceeded to argue with me that it was from a previous outstanding balance. I told him that was not possible, I'd NEVER been to this hospital. He then proceeded to argue with me further, that I had to make a payment, I told him I had no more to give as I just made a sizable portion towards the bill. NOW, this was NO WAY to be in a relaxed mood and calm manner before a surgery. This was wholly unnecessary, unpleasant and NOT a good way to treat a patient and customer. This surgery netted them a good amount of money, $11,000 between my payments and the insurance company. The question is will I EVER want to have another surgery here, if dealing with the billing department in-person felt like a mugging, a straight argumentative, stressful robbery. I'm alright with paying what I owe, I'm not alright with being treated like a criminal. So yes, once I clearly Billing, all was well but to get the surgery, that was like a reality television show, "Who Want to Feel Like a Criminal?'" They probably should keep better records and train the billing people better to be less combative, respectful and mindful that they work in a service industry.

I delivered my second baby here and had a phenomenal experience with Dr. Prosper and the nurse…read moreJennifer. I would recommend them to any mom awaiting delivery. They are both so kind and encouraging, listened to my needs and provided quality medical care for me and my baby. 11/10 recommend for labor and delivery. The maternity ward experience is nice too with some great nurses Irene, Sevan, Cameron and Terren. I felt very cared for my whole maternity experience here and felt everything was in the best interest and genuine concern for me and my baby.