Wonderful clinic with amazing staff! Dr. Lavin is truly a gift, she invests in your child and…read morefamily. We feel very taken care of here!

Be aware!!!!!!…read more If I could give zero stars, I would. Our family was patients of Children's Clinic East and Heritage Medical Associates for more than a decade. During that time, we maintained insurance coverage, attended appointments, followed recommendations, paid our balances, and never experienced any significant issues with the practice. We trusted this organization with our children's healthcare and expected that trust to be reciprocated when we needed support the most. Unfortunately, that was not our experience. When our daughter began experiencing developmental delays and autism-related concerns, we found ourselves navigating a system that increasingly lacked the communication, transparency, and support that families facing complex developmental needs require. As parents, we repeatedly sought answers, clarification, referrals, documentation, and guidance. Rather than receiving clear communication, we frequently found ourselves following up on unresolved concerns and attempting to obtain explanations that never fully materialized. One particularly troubling incident involved a call regarding our daughter's care. I remained on hold for approximately 30 minutes, while my husband, calling separately during the same timeframe, received assistance almost immediately. When we later requested an explanation, none was provided. We were simply informed that the matter had been handled internally. Another concern involved statements suggesting that delays in paperwork may have contributed to delays in our daughter's developmental evaluation process. When we respectfully questioned those statements and sought clarification, communication became increasingly strained. Perhaps most confusing was later being informed that the practice believed our family had intended to leave the practice years earlier. This was inconsistent with our experience, as we continued attending appointments, receiving care, communicating with staff, and relying on the practice as our children's healthcare provider throughout that time. Ultimately, after more than ten years as patients and while actively advocating for our daughter's developmental needs, our family was dismissed from the practice. The issue is not that disagreements occurred. The issue is how concerns were managed once they were raised. In our experience, questions were not answered directly, concerns were not resolved through transparent communication, and attempts to seek clarification often resulted in further frustration rather than resolution. Families navigating developmental delays, autism evaluations, therapy services, and educational planning need a healthcare team that values communication, collaboration, and parental advocacy. Our experience left us with the impression that those qualities were lacking when they mattered most. After more than a decade of loyalty to this practice, the loss of that relationship during one of the most important periods of our daughter's development was deeply disappointing. This review reflects our personal experience and documented interactions with Children's Clinic East and Heritage Medical Associates. Parents considering this practice, particularly those with children who have developmental or special-needs concerns, should carefully evaluate whether the level of communication and support they expect aligns with the experience our family received.

Mercy is a wonderful person. Her clinic is aimed to help the uninsured patients. And she is always…read morethere to help. This definitely is worth 5 stars!

Dr. Neil Kirshner has been my son's pediatrician since birth. He is a kind, compassionate and…read morethorough physician. He doesn't rush through your appointments and takes time to address every concern you may have. I would follow this pediatrician to another practice if he ever choose to leave Children's Clinic East!

Today we saw Dr Shepard and he was such a nice man. He took his time and talked to us thoroughly…read more He genuinely seemed to care about my daughters wellbeing. We have been here before to see Dr Hitch and she was great as well. I'm so glad we found this office!

This practice did not follow up for my blood work to check on some high levels nor did they take…read moreseriously my desire to lower weight unless I used THEIR very expensive shots they have in office. After a second visit to address the same thing, they were again dismissive aside from trying to sell me their product. This is not what I consider to be health care! This is upselling patients and ignoring their medical needs. I am taking my business elsewhere. I DO NOT RECOMMEND THIS PRACTICE!!

This doctor's office does not do its due diligence. I called in advance I told them it was a…read morewellness checkup I gave them my insurance.most reputable doctors offices would have checked the insurance and they would have known what was covered they told me I was supposed to tell them wow I'm 65 years old I've never had to do that. I ended up with about close to $400 worth of Bill because this doctor's office did not do its job. For your protection do not ever use this practice they are rude and they don't care what you have to say they've already got my money and are totally unwilling to help me lazy lazy. Please I just am trying 2 warn everyone not to use this doctor's office. Have a blessed year thank you.

I and several other people I know are just disappointed. This office is no longer for people that…read moreare sick. They are more concerned with botox and plastic surgery. The last time I went in for a uti they didn't even do a urine sample. I left and went straight to a clinic. I will absolutely never go back to Dr. Coles office. On the plus side I have a fabulous new family doctor.

This practice is more of an upselling business than a medical office in my experience. They did not…read morefollow up on my health issues, tried to upsell me their in office weight loss shots, and they did not contact me when they said they would to follow up on tests the provider said we're needed. The provider was dismissive with my health concerns. I would not recommend this practice. I will never go back to this practice. They left me feeling completely uncared for and ignored. That is not patient care!!

Office not adoption friendly - physicians and nursing team wonderful…read more I was shocked with the receptionist asking for "documentation" and "papers" when my daughter (21 months old, adopted, and looks nothing like me) were called to the counter to register. The check-in process was a simple kiosk asking name and whether or not "the patient" had been seen at the clinic previously. Upon asking for clarification of what was being asked, the receptionist cocked her head and stated "well not to be disrespectful, but did you give birth to her?" After recovering from the brash questioning, I was able to ensure my daughter would still be seen by a physician. I later contacted the Patient Affairs office, as both receptionist and nurse indicated that it was Vanderbilt policy to have adoption documentation on file. Patient Affairs however were unfamiliar with this policy. Aside from that shocking encounter, the actual nursing and physician team were wonderful. It's shame you have to go through that type of front office staff to obtain quality care.

My son had a late night accident and is a 2 year old. So he was already cranky and tired but we…read morebrought him here to just make everything was ok, I understand it's a pandemic that only one parent is allowed but at the same time he wanted both me and my wife to comfort him. The lady with the blonde hair (I never got her name) was a total bitch about it and very rude. Yeah I get it it's "her job" but no one else is here. Let this alone I don't think I'll bring my son back to this facility again. A toddler in pain wants both parents but instead of having compassion toward the fact he is a baby still, so again I would hate for an emergency to happen at night to anyone in the hermitage/mt Juliet area. I wish I could give them a negative one for attitude alone

After having had my child at OT at a different facility for over a year and not seeing any…read moreimprovement, I decided to ask our school for a recommendation for a different OT. They highly recommended Sprocket and I am extremely impressed thus far. We are so glad to finally be able to have a competent and caring OT.

All of the therapists quit at once because the owner, Barb, had not paid her therapist for a long…read moreperiod of time. Barb sent a long email to all of the patients, apologizing and displaying her entire personal life, blaming her personal problems for not compensating. We had no warning and it caused our kids emotional distress and to regress. We got lucky and found a stable place to take them. This place and the owner are not stable. I'm very surprised to see this place is in business. It was only when they started calling asking for their $100 we owed them that we found out.

I switched over to Dr. Allie Henderson-Fitts about a year ago, and I am so glad I did. She is…read moresmart and professional, yet funny, warm and caring at the same time. She listens to your concerns, and makes suggestions to help you rather than scolding or talking down to you. And as busy as she is, she never makes you feel like she doesn't have time. I HIGHLY recommend her!