I looked for someone to repair 3 pairs of Italian leather boots. 2 pairs were new or almost new…read moretall boots, but the shaft was too tall and needed to be reduced 2 or 3 inches. 1 pair had a strap that was wearing out and needed to be tightened. Jen did a terrific job on everything, and the boots all look better than new. Really beautiful work done timely, at a fair price.

I do not write reviews like this lightly, but my experience with JT Leather Crafter was poor enough…read morethat I feel obligated to warn others. I paid $80 for Jen to repair the handles on my bag. Within 28 days of receiving it back, the handles were already falling apart and began failing upon first use. Instead of using leather in the correct color, she used the wrong color and painted over it, which is not what one would expect from a professional repair. This was particularly upsetting because she charged me 25-50% more than the prices advertised on her website, citing increased material costs, and then proceeded to take shortcuts and use the wrong materials anyway. The issue was not limited to the quality of the work. The repair also took weeks longer than originally quoted. I was understanding about that delay because Jen said she was dealing with a personal emergency. But when the repair almost immediately began to fail, I requested a refund. She refused. Instead, she initially suggested that I drive the bag back to her home so she could attempt the repair again, which would have required over an hour of driving on my part. Since my husband and I are in the middle of a major move, this made that proposal particularly unreasonable. Only after I objected did she offer to cover shipping. By then, my confidence in her work was gone. I had no desire to send the bag back, and only agreed because I no longer had the time or energy to continue a completely unnecessary debate over an $80 repair that had already failed. What followed was an exhausting exchange in which she remained far more committed to defending her "policy" than to resolving a problem she had created. At one point in her extended messages, when I explained that I wanted a refund because having to go to the post office to send the bag back for another repair attempt would be very difficult, she responded, "I have nothing to do with your situation on moving to a different state." Later, she criticized me for not showing enough sympathy for her personal emergency, even though I had shown her nothing but understanding in my earlier messages. In fact, I had written, "I'm sorry you're dealing with so much right now and I completely understand. Please take care of what you need to, and whenever it's ready I'll come by and pick it up." What became clear is that Jen expects customers to extend grace and make allowances for her personal circumstances, but is unwilling to show the same consideration when someone else is in a difficult situation. During this exhausting back-and-forth, she repeatedly defended her refusal to refund the money, even though the repair had already failed. When I finally told her I was done discussing it, she continued messaging me until I explicitly asked her to stop. The most telling part of this experience was not just the poor workmanship. It was the complete unwillingness to take accountability afterward. Anyone can make a mistake. What matters is how they handle it when their work falls apart. In this case, the answer was excuses and refusal. Small businesses often ask customers to value craftsmanship and personal service. That cuts both ways. If you want people to support a small business, you also have to provide competent work and fair customer service. I did not receive either. The bag finally came back after Jen's second attempt to repair the handles, and, once again, the workmanship is subpar. The color is still wrong, and each handle was supposed to have a double leather strap--something I explicitly told her when I dropped the bag off. Instead, she only added a single leather strap to each handle. I would never use JT Leather Crafter again, and I would strongly encourage anyone considering leather repair in the Denver area to look elsewhere. I would rather pay someone else to redo the repair properly than deal with this business a second time. In summary, Jen's ethical failures are threefold: she accepted payment for a repair she did not actually deliver, she attempted to shield herself behind a policy that does not absolve her of responsibility for defective work, and then she shifted the cost and inconvenience of her own mistake onto me, the customer.

Store was extremely nice and well kept! They have lots of western/farm apparel, jewelry, and native…read morepieces for sale. I did purchase a few pairs of earrings and the price was great! My fiancé also purchased a pair of refurbished boots at a great price for the brand and leather type they were. The employee working was super kind, helpful, and quick. She was busy with a lot of other people but never made you wait long. Extremely helpful. Will most likely visit here again before we leave for home in West Virginia!

Family-owned Western stores are a rarity nowadays--especially like this one. It has a large…read moreselection. Customers who value traditional Western Wear drive as much as two hours! The owner is very knowledgeable and personable. Merry Jo has owned the place for 61 years and is a local icon. Be sure to check the online listings for store hours which differ a bit from most retailers. .

I love my Colorado Sheepskin Mocassin Slippers. Having recently moved to WI, I wasn't ready for a…read morereal winter, and these slippers have kept my feet nice and comfortable. There are less expensive slippers out there, but I don't think they work quite as well; poly-fleece is a poor substitute for real shearling. Now I'm thinking about a pair of mittens and a hat.

I needed some toasty slippers and didn't want to pay for something mass produced overseas. Found…read moreSundance on Google, and I was not disappointed! I LOVE my sheepskin booties, very comfy and well made. Would highly recommend them!

I am in Colorado Springs CO. For work! And then he stitching on my tote came on raveled while I was…read moretraveling. I dropped it off with Paula last night right before they closed! Paula is amazing and had it fixed by 10am today and not only did she fix so well but she checked the rest of my bag and reinforced the other area's where to straps connected to the bag and only charged me $20! Amazing. Please go to Westside. Boot and shoe Repair for all your shoe, boot and bag repair needs! Sincerely, Derrick Poe

Great work reasonable price and reasonable time frame. Polite and professional. Clean business…read moreand ample parking.

I love these folks! They have been so supportive of my husband and I on our leather craft journey…read more This is years of help, education, classes, and friendship that I am talking about. Always incredible group of people, products and knowledge base. Take some time to get to know these people and the products.

I have been going to Tandy here for a number of years, I have to give a shout out to Orion and KC…read morefor always being friendly and there for their Customers.

WHAT DO THEY NOT HAVE??? This is a nostalgic store with old and new merchandise. There is a lot…read moreof history here. Wonderful owners make you feel welcome.

Lovely little place to visit while we were in from West Virginia. It's small but they have a lot of…read moreinventory. Vintage items, western wares, hats, walking sticks, skulls, mounts, and rugs. Friendly staff. The woman was very helpful in assisting me in picking out a cow hide rug. She flipped through all of them so I could pick the best one to my liking. The price for the rug was fair I do believe. I have always wanted one so I finally went for it. It's beautiful! Their prices vary depending on what you're looking for. Like any place some good prices and some high prices. We enjoyed our visit to this store!

Bring the kids here, this is the best type of stop for family vacations. Great items and the kids…read moreall found something they really liked. Friendly lady working the counter.

This isn't a bad souvenir shop on the way to and way back from Royal Gorge Bridge and Park. I…read morestopped on the way back from the park. I was impressed with the amount of souvenirs and wide variety of items they sell here. I almost purchased a Royal Gorge Bridge sticker but decided against it. I absolutely enjoyed my visit to the park earlier. They also sell a favorite moccasin of mine! It's made in Minnesota. Great quality moccasin that keeps your feet warm in the winter. Also, they do not allow photos of the inside of the store or any of their merchandise. Plenty of parking area here as well.