Being from Dallas, I've always rented a snowboard when going on a ski trip with friends/family…read more Never really knew what type of board I liked/wanted until this past year - went on 3 trips, rode 4 different boards and really enjoyed this Never Summer board. Started looking around at purchasing one and came across Rocky Mountain. The board was used but overall looked in excellent shape. I do a lot of due diligence when making big purchases so I reached out online and chatted with Angel. She was phenomenal from start to finish. Spent literally the entire day chatting, sent additional pictures of the snowboard, helped me with a multitude of questions, and really gave me a vote of confidence in purchasing from Rocky Mountain. Got the snowboard a few weeks ago in pristine condition, packed very well. Had a fresh wax and minor tune-up. I have yet to ride it as I don't live near a mountain, but looking forward to getting it out on the mountain on the next trip. You can rent and buy from some of the big box shops / chains that exist, but supporting a local business - we're all about. Rocky Mountain is amazing - would definitely buy from again. If you're not sure about making your purchase from them - give them a call, do an online chat - the shop is phenomenal as well as the people working there. Shout out to Angel again for all the help!

I had a great experience buying from this shop! I talked on-line with one of the employees and it…read morewas amazing. I am a beginner and wasn't sure what to look for, I told them what my height and weight and what i wanted in my skis and they gave me a few great options. I also bought my boots and ski poles the same way, and got a great deal totaling just under 400 dollars including shipping. Overall the customer service was phenomenal and the deals were great! I will definitely shop with them again!

My whole experience with my purchase was excellent. Every member I spoke with was very…read moreprofessional, Stephanie, Edd and Cody which made my custom tank and fender bib.They had color I was looking for that matched my bags and both pieces make my softail stand out.Great experience and will be doing business again and will recommend this company anytime. Outstanding quality, price and Customer service. Bryant Barnes

I called Bill's after receiving a recommendation for this location on Nextdoor. They were helpful,…read moreprompt, and had the extra gas and trimmer wire ready for us when we arrived. Thank you for your excellent customer service. We will be happy to be repeat customers!!

This is an update to my original post-…read more Original post- I was raised that if you break something, you replace it, and I live by that motto, but Bill's Rental are charging me for routine maintenance that should be done on their equipment and telling me that I damaged their equipment. I rented a 6x12, dual axle trailer with a max capacity of 4,000 lbs. I used the trailer for a roll of artificial turf that was 500 lbs. (see picture). After I return the trailer I was told that I caused damage. They send me pictures of a rusted and broken shackle strap (see picture). Anyone that knows trailers will tell you that these need to be replaced for routine maintenance or need replaced if someone puts too much weight in the trailer. The damage waiver that we pay covers routine maintenance and wear and tear but they are claiming that I caused the damage. There is no other damage to the trailer. I'm questioning this extra bill of $430 that they are hitting me with and Brian (downtown store manager) tells me they are going to send me to collections and that I won't be able to rent from them again. That's where I stand now. Still trying to resolve this issue I called back to talk to someone higher than the manager and I'm waiting to hear back from Hunter. Update- After multiple calls to try and resolve this, I get a call from Brian. He said that it was determined that the damage was due to wear and tear and that I do not owe them anything, and that I can rent from them again. While I am relieved that I do not have to deal with collections, I am still not satisfied with the way they handled this situation. They were quick to place blame and were quick to say they were sending me to collections by me just questioning these extra charges. There was no apology offered for the misunderstanding. Oh well, this was just a lesson about where to take my business in the future.

Very dependable shop goods service prices and mechanical skills. Works on domestic and imported…read morebikes.

I took in my Kawasaki Z400 for a tuneup and new tires. Not only did they get me in quickly, but…read morealso found several other issues that I didn't know I had. My bike has never ran better thanks to them! Very knowledgeable group of men working here! Thanks for the hard work and will definitely be returning.

I had the fortune of finding them 17 years and 10 clients back. I don't recommend a lot of…read morecompanies. In my experience, there just are not that many out there worth recommending. But this one - Glassical Designs is a winner on all fronts. And they stand by their work. One year I ordered about 15 glass awards from them for a single event. One arrived chipped and one had a scratch. I had left the order too late and only got them 3 days before the event. I called them and let them know. They had the replacements to me the next day - at their expense for the expedited shipping and the replacement. I've never worked with a company more willing to do what it takes to get the job done right. There is NO ONE in the business better, hands down.

Brian and the guys are great. How so? Let me explain! They always are willing to give information…read moreand knowledge on growing and willing to assist with carrying products to my car! I can sit down and ask questions ( I usually wait till the other customers are gone! ) plus they stay competitive and discount their prices even when I dont ask! Now here is the clincher! I needed a trellis net, they did not have the size I needed, all the other stores wanted to sell me a larger net or order one! Not Brian, while on the phone he said all he had was his demo model in their tent, so he said come down and I will give it to you! Wow! Talk about going the extra mile on customer service for a complete stranger! I went down introduced myself and good to his word gave me the net I watched as he took it down! I was floored! I needed to Coco coir asked which one he showed me, not the most expensive bag or item, but the package that would fit my needs! Again, who does that? I bought the larger package to make sure I had enough! Get to the counter and he discounts it ! I will make all my purchases from these guys they know how to treat people fairly! If you go tell Brian ( long beard and hair ) that Papa recommended their store because of their customer service!

If you need ANYTHING custom talk to Joe. Not only did he get me three jackets embroidered quickly,…read morehe went above and beyond what I expected. First, Joe helped me with a few tweaks to my logo and got it digitized. Second, Joe helped with a color suggestion that resulted in a very noticeable difference. On top of that Joe does almost anything custom and, what was truly amazing to find these days, two things I asked him about for project in the future he referred me to other places. I find his honesty and goal of great quality over him making a profit will have me always coming back! Joe, keep it up and I have a few people coming your way! They were impressed!!

Came in for a simple engraving and he got it done in less than five minutes and was exactly what I…read morewanted. I will definitely be coming back if I need anything else engraved!

Everything! I booked A. Regular pickup truck on Wednesday…read morefor Friday. So I went getting ready to leave Friday morning. They sent me an email saying that the truck I was going to rent was down for repairs. So I had to drive all the way up to the Woodman store, which is an extra 20 miles from me round-trip. So I get up to the Woodman won. The guy who was helping me bought halfway through. Help me he'd start helping somebody else. Didn't explain anything. I get the truck and take off towards home and the guy I'm with. I say. You know what? I don't believe in them. My truck was the one at the fountain store was down for repairs. So I stopped in there and I asked the lady because the truck was there. She said oh no, it's ready to go. It just had a flat tire and we changed that early this morning. She tried to rent me the same truck that they told me that I couldn't get that. I had to drive extra mileage. This. Is how U-haul operates? They make you drive extra miles to pay for those extra miles then I get home and there's a lock on the trailer hitch pin and then I call them and they tell me all the reason for that lock is so people won't halt heavier things and damage the truck. That's the dumbest thing I've ever heard so I called the Woodman store and told him I'm gonna cut the lock off. Cause I can't even ruin our whole camping trip. He said no. And if you don't bring that truck up back to this store we're gonna charge you triple the amount when I call corporate, they didn't give it. S*** about anything. Don't waste your time with you hall. They're ripping people off left and right. I took the truck back and canceled my whole camping trip, everybody that came in from Texas, Oklahoma and New Mexico had to go without us. This is our yearly camera trip. Thanks you hall, you just ruined our candy trip for the second year in a row, you did the same c*** last year.

Needed a trailer and I had gone to another U-Hual location near by to ask questions but it wasn't…read morethe greatest in terms of their customer service. I was afraid that this was going to be the case at any other place. I had a reservation and got a text to pick up the trailer at this location at 8 am. I called the night before and asked if I could come in later, 2 hours to pick up the trailer since I was traveling and wouldn't make it before hand. They were understanding and said I could come in later. I arrived and the process to check out was seamless. Slight issue with hitching the trailer with the truck because the lights of the trailer weren't working but they re-wired (?), well I don't know exactly what they did, but it worked. The bathroom was clean and there was even a water bottle dispenser to fill up my hydro flask. Staff was all great, but special shout out to Caleb for processing our checkout process. If you need U-hual services in Colorado Springs, this is the place to go to, look no further.