Baby back rub were terrible. Service at call ahead pickup was awful. It took 10 minutes to find my order in the computer after they had my food. read more

Worst curbside setup ever. You guys need to just shutdown and wait til this whole pandemic gets solved. We call in our order and was told be ready in 20 mins. When we got there the lady that was doing the delivery had an awful attitude with everybody and couldn't figure out that she needed to wear her face mask not set it under her chin. She was cussing at everybody. We waited half an hour in the car and still nobody came and ask us what was our order. So we decided to call and somebody put us on hold, after 15 mins.m we just decided to drive off after waiting almost an hour in the car for our food. Never coming back to this particular chili's again. read more

Jalisa the bartender was amazing! My boyfriend and I came in for my birthday and she was extremely prompt, friendly and knowledgeable. She was able to answer all questions and ensured our food was good and our drinks never empty! read more

Took 15 min to get our drink order. One of our multiple waitresses was chit chatting while we were patiently waiting just to give them our drink order. Didn't even explain that we must use our phone to scan a code on the menu in order to just see the menu. Took almost an hr to get our food and all food wasn't brought out together. Dealt with 4 different waitresses. Should really tell people before they order sides that you are out of ketchup. It wasn't like it was busy. Steak over seasoned and sides were not hot. Very disappointing visit to Charlotte read more

My family an I haven't been here in years, and now we see why. First, the seating took extra long although there were seats available. We ordered an apple martini which turned out horrible. The drink was taken back, but took way too long to be remade. When we asked about it, our server said it was because the bartender was busy...she wasn't. The queso sauce was nasty. It tasted burned and a bit bitter. Our food finally came and it was lackluster. It all looked so much better on the menu. We didn't finish the food. The martini finally came towards the end. The saving grace was our server. She was very helpful. I don't think we'll be coming back. read more

This was a slightly above average experience for the chain. A friend and I went to catch up during the mid afternoon and were very pleased with the service. There was a new promotion going on with tablets on each table that allowed you to play games. We thought it was rather funny and pointless but perhaps if you had children to entertain you'd be willing to pay the $2 for access. The sweet tea was not sweet; be prepared. Otherwise we both enjoyed our meals. My friend has food allergies and can't often eat spicy foods, but she was glad to find tex mex options that she was able to enjoy. I had the chicken pasta and was pleased, though next time I will try something else since there's a nice variety on the menu. Staff was friendly and efficient, restrooms were clean. read more

Daughter and I decided to come here for a quick dinner. Ordered the mango chicken and it was not thoroughly cooked. The service was slow and I was just not very impressed with the replacement meal. My daughter likes the idea of having the game console on the table, so that was the real draw. I would not recommend this place for a meal (and it's a chain..... so you can only imagine). read more

We regularly visit this location since it's only few miles away from my house. Me and my friends have tradition to go out to eat every Saturday and we get together if we are don't have anything else planned out. They have great host who welcomes you with big smile which is BIG plus in my reviews. Service would be dependent upon who you get as your server. They have great drink specials and usually they have margaritas for only $3. I usually get their black bean burger with corn on the cob and blue cheese on the side. To close it off, I love their Molten Chocolate Cake YUM! read more

Not that Chili's sets the bar in service, but this is a particularly S L O W situation. 25 minutes just to get a drink. Server disappeared. read more

Mgmt...You had *one guy* behind the bar on a Saturday night. No wonder it took him five minutes just to get to my drink order while I was sitting at the bar. 10 minutes after that, I get to order my steak. 30 minutes after that, I get my steak...And it's cold. Not just my worst Chili's experience, but easily my worst dining experience. (Significant statement given I've had food poisoning before). Asked to settle up for the margarita since I'd been there an hour, also thinking I'd give him a chance to comp me for my troubles, but was presented a check for a $9.00. fair enough since I drank it, but I definitely won't be back, and would encourage others to find someplace else to spend their money. read more

I typically don't review "chain" restaurant, but I want to say that the service was good (I forgot her name, we sat at a booth in the bar area) this Saturday and foods were good and of great value as well. GRANTED, the only complaint I have (and it seems to be quite common to all locations), is that everything looks and feels sticky. I wish someone can just scrub the heck out of the tables and floors and chairs. We went to Chili's mainly because they have a Cheap Bites menu that's served all day on Sundays (and we sat at the bar area because I dont' know if this is only for bar patrons). They are also avaliable during the week as "happy hour" deal and "late night" after 9pm. $4.99 and you get pretty much a full size order. My favorite item on the $4.99 menu is Santa Fe Chicken Salad. The portion is insane, plenty to share. I asked for honey-lime dressing instead of ranch. While I'm not a big chain diner, I do find Chili's to have good food for great price. $25 to feed 4 people is a good deal! read more

That review about bad management is right on. We ate here 4 months ago and the server was a sweetie. Came back today with the same party of 8. There were several open tables to the right but most were booths that could not be moved. To the left were plenty of tables that could be moved together. Hostess said she needed to see if manager would let us sit there because it was a closed section and they did not have 2 tables in the other section they could put together for us. She came back 5 minutes later and said manager would not open that section for us to eat together. I asked, "so are you saying you want us to go somewhere else to eat?" Her response,was something to the effect that perhaps a big booth Might open up in 20 minutes (but no real eagerness to commit to that either). Sent hubby to Cheddars next door and even though they were much busier than chili's that pulled 2 tables together in no time. As I sat in chili's waiting for an update, I watching several others people come in and get seated immediately. The problem was not they were too busy, it was that they did not want to put seats together in the closed section. They expected us to wait for their convenience. Two things: managers that don't want to accommodate people should come tell them--not send the message through a high schooler. If you don't want to seat people quickly don't build a building with all those seats to the left. Yes, I understand it is an inconvenience for staff if customers are spread out; but 1) you are in a customer service business, and 2) servers are not really needed to take orders with the table side kiosk. I took my money next door and will Never return again. Suggest you do the same. read more

Came in on a Thursday to eat and have drinks at the bar. Service was good at the beginning, friendly and attentive. Ordered our food and it took the expected time to recieve, however I ordered my steak to be cooked medium well. It was brought to me well done and extremely dry. The bartender apologized and took the plate away to have it redone. I then told him if they are cooking it that hard, please ask to have them make it medium. He said ok. The replacement plate came with a smaller cut of steak and was medium rare when I cut into it. So the bartender presented me with a plate to put the steak on to have it replaced again...or so I thought! He actually brought back the same cut up steak, recooked! By this time im starving so I am willing to eat it, however it was room temperature! Who wants a slightly warm steak? And eventhough I expressed all of these concerns to the bartender, a manager never came to assist or apologize for the issues. I will not be back! read more

Went in pleasantly surprised that it wasn't busy midweek at lunch time. Now I know why. Horrible costumer service. Don't know about the food, because after waiting for 35 minutes for a soup and salad, and our waitress never coming back to check on us or our food, we just left. Will not ever be going back. read more

AWFUL. JUST AWFUL. They need to fire everyone including the General manager. Me and my mother waited over 20 minutes to be seated and was not approached by not one host-hostess-server. The manager looked exactly at us and didn't say a WORD. read more

I had a enjoyable dinner ... Friendly staff, good service and excellet food

My experience here was great! The guacamole was amazing. It tasted really fresh. The skillet cookie (dessert) was great. The service was very fast. read more

I came to this location on Valentines Day, with my daughter. I have to say I was pleasantly surprised. The managers were there to greet us at the door, and proceeded to stop by each table twice throughout the meal to make sure everything went well. Our server was great and attentive. Food was great! Out of all Chilis locations that I have been to, this was by far the best experience. read more

Slack bartender I ordered a margarita he only gave patron and club soda have them take it back to make it over again came out again had no Patron 3rd time no mixer I gave up worst place ever read more

Horrible service!!!! The waitress was quite disinterested in our questions or concerns. The food took forever to come from the kitchen and it was cold and unappealing!!! I ordered the shrimp tacos, the cabbage was limp and the avocado slices were actually just a few chunks of browning avocado. The shrimp appeared to be a weird pinkish color with an even worse texture. The rice was dry and tasteless. The black beans were edible. read more

Pretty gross, ribs came out cold and the sauce tasted like ketchup. I'd provide a picture of my food but 20 minutes later I'm still sitting here waiting on warm food to come. I would avoid this place like the plague.... well the update the manager asked us to come back and give it a 2nd try..... same story different day.... order all wrong when it came out so again I'm sitting here waiting for food while everyone else is almost finished eating.... read more

Chili's - Waiting on food to be cooked the correct way - Tex-Mex Near Me - Charlotte, North Carolina

GREAT PLACE TO GO WITH FRIENDS OR FAMILY!!!!!!!! I especially love your salads and appetizers. Also, you make the best chips and salsa that I have ever eaten!!! read more

Wait time should be changed to an hour to 1.5 hr. The sevice is terrible. People can't clean the tables and a lot of the staff just stands around doing nothing. read more

Visiting from out of town and wanted to like this place but the terrible service was downright horrific. The place was NOT busy and we were sat right away. That's where the good ends. Took a while to be greeted by our server (10 minutes). Then waited 15 minutes for drinks. And the beer I ordered was totally flat when it arrived. I walked up to the bar because I didn't want to wait for the server to come back. No bartender at the bar. I wait for a few minutes at the bar and finally decide to go find my server and hand it directly to her and ask her for a different beer. After sitting back down, the manager arrives with our food. My salad plate was nearly too hot to touch and of course the salad was wilty on a plate like that. The manager didn't ask if there was anything else we needed. Still no beer. After dropping the food, he's immediately approached by an employee who proceeds to complain to him about another staff member - in front of us. I started to realize that the problem at this Chili's is that no one really cares about the customer anymore. That attitude seemed to be the culture. The saddest part is that this was the second time I was giving Chili's a try. We paid for part of our bill with three $5 "on us" cards from another Chili's getting our to-go order completely wrong. At least that Chili's tried to make it right. This one didn't even seem concerned about our experience. read more

I finally used some gift cards at this location, thinking well maybe it was just one mistake the first time my burger was undercooked. It was actually only bite sized burgers. Well, I ordered a whole burger this time and actually stated that I want "no pink'! Well I guess that meant nothing because I got a rare burger that was browned on the outside! Either the cook is color blind or should be looking for another profession. What is so hard? Each time this happened I was really hungry and had my mouth set just to be disappointed again! I like Chili's but this location needs to get another cook!!! read more

Horrible horrible experience... The managers don't care the server don't care . I got and appatiz and sides and they just charged me left and right for it. Like at the bottom it says it you get a side by it self it $1.99 and then they charged me extra $1 for substitution but I didn't substitute anything . they wouldn't budje for it I will not be back read more

Best chilis I've ever been too the service is great loved my waitress Ashleigh she's the bomb .com

Dined with colleagues during our "lunch hour." Our food took nearly one hour to appear, and our entire experience there consumed over 100 minutes. Suggest going elsewhere unless you have plenty of time to waste. Half rack of ribs special was pretty good, but the asparagus was very salty and most was unchewable. Had to take dessert to go, or we might have spent the entire afternoon there. read more

Every time I go to this Chili's, my food comes out late, cold food at that... my chips from the chips and salsa drip with grease, and there is always a 15-20 minute wait even though half of the restaurant is empty and the workers are sitting rolling silverware or on their phones... as Chili's as one of my absolute favorite restaurants, this one is a disappointment. read more

I frequent this Chili's pretty often, but today, they missed the mark. I placed an online order, waited 35 minutes before even driving to the location, and STILL had to wait 20 minutes. Not the end of the world, but still. I grab my order and head home, only to find the ranch dressing in my 3 for $10 crispy tenders to be spilled all over my chicken tenders. It was literally thrown all over the place. Even if I got swept up in a whirlwind, if the lid was properly fastened, it wouldn't have spilled everywhere. My fries were inedible, and my tenders were more ranch flavored than chipotle flavored. My additional order had tasteless asparagus, and my baked potato soup was chock full of bacon though I requested no bacon. The tenders were plentiful but stringy, and again, coated in ranch. After the wait, poor presentation, and tasteless, tough food, I won't be returning for a while. I wasted $40 tonight. I should have gone somewhere for my chicken cravings. read more

Chili's - "Ranch flavored", tough, stringy chicken tenders with soggy fries. - Tex-Mex Near Me - Charlotte, North Carolina

Not one to rant and rave about corporate restaurants but this one in particular has done me right every time I've been. The bar staff is always smiling and polite, whether lunch or dinner, and my food has yet to disappoint me. Management even goes out of their way to ask how everything is which usually never happens in a turn and burn atmosphere. read more

I like this one! Attentive servers, got our food quick and correct, and I love the pay at your table feature. Most places you can never get your servers attention when ready to go, not a problem here!!! read more

Good service but very disappointed with the food at this chilis, I got chicken tenders and they were more like half cooked pieces of chicken/ some sort of weird meat and breading that was salty, soggy and fell off when I tried to eat. Our waiter was really nice but for 10 dollars the plate of food I got was ridiculous and the only thing I ended up eating was corn on the cob and some fries. Don't get the chicken crispers (my friend had a really good salad though) read more

Sanitation grade was a 91.5 so we left, we normally check and give the benefit of doubt if it is at least an A but if it's that low then the people working/making your food don't really care enough to ensure your well being. McDonald's has a better sanitation grade... Now that's saying something! read more

Horrible service! Our waitress never greeted our table. I had to find the hostess to ask if she knew where our waitress was, ridiculous! Our food was cold, our dessert was given to us without any spoons to eat it with- after 5 mins I had to stop some random waiter to ask if we can have spoons. The manager knew from the very beginning the horrible service we were given and never even stopped by our table to apologize! I do not recommend this place! read more

I come here about 4-5 times a month and I usually have a decent experience, but tonight was different. Tonight, our server, jasmine was amazing! She went above and beyond making sure that everything was exactly how we wanted. After waiting for a long time for our dessert she continued to apologize and asked if she could do anything. However, after bringing it out she had her general manager, Jerald, come over and talk to us and ended up giving us a gift card. He had an apron on so you could tell he was in the kitchen doing some cooking to help them out as well. Overall, they worked great together as a staff to truly satisfy their customer needs. read more

Me and my bf went to this Chili's around 6 30 pm on a Tuesday and we waited for a table which took over 20 mins even though the restaurant was not crowded. Once seated we had a nice waiter and manager also helping us, we ordered drinks along with appetizer of wings and that took over 20 mins... the wings were ok but were suppose to be buffalo yet tasted strong vinegar smell and not spicy. Next we ordered our entrees which took another 15-20 mins... I ordered a well done steak but it was medium rare and alot more fat instead of meat on it. Only Giving a three stars because my bf burger was good and the waiters were good. read more

Wow so impressed with the new management. I love this restaurant's menu. But over the years this one in particular wasn't good at all. But the last two visit at the restaurant were more than good. Fresh and very well presented food. Great service with I guess excellent administration. I recommend 100%. read more

Me and my wife always come here, ever since we first had the food it was great and the service was good as well but we've been out of Town for a few months but came back and decided to pop in to this Chili's one more time. The FOOD, the SERVICE, and the new MANAGEMENT staff at the Chili's in University is absolutely TERRIBLE. Our food was cold, the server who was taking Care of us I guess was also the Bartender and the host that day was nowhere to be found. The server in his section next to us seemed not to care when We told him what was going on, he did manage to bring the manager over but he wasn't that much help either. He was so quick to offer me something for free when I was more concerned about my experience here. All in all I can say I won't be coming back ever again. read more

I did an online order for it to go order. I gave them a few extra minutes since it was a weekend. The pick up time is at 2:15 and the directions were to text the words I'm here when I arrive. I did everything I was supposed to do, pre-paid for my order including a tip. I still had to wait 10 minutes in the parking lot for my food to be brought out to my car. My food was lukewarm at best. I went inside and asked for the tip to be refunded to my credit card. The manager print me a receipt saying he reversed the entire order but did not reverse it for the full amount. He left out the tip. When I questioned this he offered me a half baked explanation and "promised" me it would come off my card correctly. I now have $40 tied up with this restaurant while I wait to see what happens tomorrow. For one order. I know what WILL happen tomorrow. I will be on the phone with my bank making sure that I get the entire amount of my purchase refunded correctly. And from now on I will go across the street to Friday's restaurant for my to go orders. read more