The service was HORRIBLE!! We waited to be seated for 30 minutes, get seated and 10 minutes pass and still no waiter. Had to ask the hostess for chips because we were hungry. Continued to wait while watching the waitress acknowledge a table of 15 and kept walking pass us, no drink order or anything. We left and came across the street to Fridays. It's always an issue with this location from the parking lot to inside. Won't be back. read more

Drive up and wait service was awful no one comes out to take order or anything so we did it online while waiting and still my husband had to go back and forth to make sure we got our meal. When it was finally brought to us my husband said thank you to the young man and he did not say anything at all we love the North Lake mall location and I guess that's what we need to stick too read more

This Chili's is extremely disappointing. I promise you there are only 3 people that work here at all times. If you decide to come here make sure you plan for a 3 hour trip because I promise you you won't get your food. The people who own this establishment must be the laziest bums on the planet. Hire some dang people so we can stop waiting all damn day! SMH read more

If I could give this place zero stars I would. The customer service is just terrible, I got there at 10:00pm and I never got seated. I'm not sure if they were just unorganized or lazy either way I was never given an update about an open table. The staff was very rude, you are better off going to cookout. DONT WASTE YOUR TIME!!! read more

One of the worst dining experiences I've ever had. Objectively bad service and subpar food. Had to wait 30 minutes when told a 15 min wait and then a party that arrived after us almost got seated before us. Luckily they spoke up and told the hostess that we were there first. She didn't even apologize for the mix-up. Then, the waitress (who happened to be that same hostess) forgot our silverware, only refilled our drinks once, and forgot multiple items of food for the table. Clearly, this Chili's is understaffed and I can empathize with that, but it doesn't excuse the poor level of service we received. Will not be returning to this location ever again. read more

The fat bitch in take out is lazy never wants to do her job why are they paying her? I come to pick up an order the door is locked and her fat ass just looks at me they're not even closed read more

Chili's, when I came here I came with friends for drinks. I had a great time, and absolutely no problems. Make sure to look on the table and check out their specials. We were lucky and got the chance and get free nachos. The drinks weren't that bad, however I personally wouldn't be a regular here just because the drinks weren't to my taste. I had a beer and called it a day. There's not really anything memorable about this place to me, nothing that stood out. It's a chain restaurant, so I can't say much about the uniqueness of the restaurant. I do say if you do come here, order the burgers. I'm a burger lover and by no means that it's the best burger out there, but it's not bad either. Overall, come here for drinks and burgers. That's what I would do. read more

I wish I had looked at the reviews. But I have always loved chili's but I will not be returning . This location had the worst service. It took over 1.5 hrs to get our food. 3 hrs total to have lunch the place wasnt even busy. There were multiple mistakes made and no compensation was offered. The food was subpar. There arebso many great resturants you do not need to go here. read more

This is unacceptable. I order the sampler: Buffalo chicken, southwest egg rolls, and the mini burger bites through doordash (who I will be calling next in regards to a refund). I bit into my buffalo chicken wings and they're uncooked. Didn't enjoyed my meal at all. I haven't had Chilli's in a while and won't be ordering or dining in anytime soon. read more

Chili's - Tex-Mex Near Me - Charlotte, North Carolina

This restaurant has bad service should be re-evaluated lost my order and I was told someone in the bathroom now that might know about my food ‍ read more

Great experience in this place! The server was great! And the manager was great! Our food was late coming out, so they didn't charge us for the meal. Regardless, it was delicious and perfectly cooked. Kudos to the manager, really made our night. We also had other meals from the wonderful menu. I had the quesadilla and it was plentiful! I would recommend it in a heartbeat, saucy, flavourful, and colorful. Can't ask for more. One negative was the appearance of the restaurant, looked out of date. Need some TLC and would be bump into the 5 star. read more

Chili's - Quesadilla - Tex-Mex Near Me - Charlotte, North Carolina

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My roommate and I went here for lunch on a Sunday because our first choice was too crowded. It ended up being a great plan B. We got chips and salsa to start. My roommate got a burger and I got some tacos. The tacos were a new item on the menu. They had shrimp, pork, and chicken. You also had the option to mix and match. I went with two shrimp and a pork. The tacos were decent. The shrimp were called "spicy shrimp" but there was only one bite that I had that was spicy. Not sure what was in that mouthful but it was definitely spicy!! The food was decent but it felt like it was on the pricier side for a chain restaurant. The new tablet on your table system is pretty cool. You can order a round of drinks right from your table without having to wait for your server to come back. They have tons of free games to play with your friends or keep the kiddos entertained. AND you can pay your bill right at the table. You can even split it however many ways you want to right at the table. It's pretty awesome. read more

Chili's - 3 taco combination. I got two shrimp and one pork! Subbed fries instead of beans. - Tex-Mex Near Me - Charlotte, North Carolina

Mixed emotions. Server and food was awesome. But the bartender yelled at our server on the floor in front of guests. I'm so turned off about it. Haven't seen a manager the whole time to let them know how I feel. We had to chase them down. After we did our server apologized to the bartender and the bartender was like it's okay. No, no it's not okay. It's disrespectful and unprofessional. Sad I wasted my date night with my husband here. Restaurant was really messy. Tons of chunks on the floor. So it makes me nervous what the kitchen looks like. I've debated on if I should post this review. But from looking at other recent reviews things haven't gotten any better. Shame on upper management. read more

Chili's - Floors where dirty with several non bussed tables. - Tex-Mex Near Me - Charlotte, North Carolina

Came on a Saturday night at 11:05 pm. They close at midnight. 4 of us. Place wasnt crowded. Everything came out separately around 10 minutes apart, except mine. I ordered nachos without black beans. 1st order had black beans. By the time they remade it , it was 11:55pm. Bar staff was slamming, and I do mean SLAMMING metal oven trays on the bar. Why? They're for cooking, why are they at the bar? Staff was pretty nice, but alot of yelling and arguing in the kitchen. Manager was useless. Would eat there again if I'm in the area because the food was tasty, but at an earlier hour. Those employees were ready to leave at 10. read more

We came for dinner. We were seated promptly. Waitress was pleasant. I got the combo chicken/shrimp fajitas with corn tortillas. They were delicious! read more

This was the slowest establishment I could of ever went to. If I could give a 0 I would. The waiter was very sweet but as far as customer service is A$$, the manager was very RUDE, they've walked past us several times ! And we've waiting a hour plus to even pay, shake my head. I'm not sure if everybody had a bad day, but it this was definitely very unprofessional and just embarrassing. Nobody knew what was going on, had several people approach the table. Not sure if the only reason why I ended up getting a fresh burger because I mentioned religion when it comes to bacon. Please contact me ASAP read more

Chili's - Food - Tex-Mex Near Me - Charlotte, North Carolina

Coming here made me wanna just cook at home and even clean it up afterwards. The fact that the wait was long and than once we were seated the wait for the server to show up was longer too!! I went around 7:30ish and it was on Valentine's Day. So i can understand the wait before getting a table but just don't appreciate having to wait for the server to show up. Got the Valentine dinner special, 2 for $35. Got the table side guac($2.00 upgrade), bacon cheeseburger, half rack of ribs, 2 Presidential martinis and than finished it off with the white chocolate molten cake. Waited so long our hunger was just striding away my g/f took her ribs Togo and I ate most of my bacon burger but just felt exhausted from all the waiting we had to do. Server was very friendly tho once she got to our table. When it comes to the food it was edible but Chilli's is Chilli's I mean who hasn't been to Chilli's!!!! read more

Chili's - Table side guac - Tex-Mex Near Me - Charlotte, North Carolina

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The Host and Hostess need better organizational skills. They couldn't handle the seating charts. The business need to get people in and out. I watched 3 young ladies sit at a table for 2 hours after they finished eating. Also the property surrounding Chilli's had a lot of trash around it. The lake in front of the business looked disgusting. The business should take better care of the property. This is a huge disservice to the people of University. While home prices are going up, it seems like the quality at these business is going down. I really hope Management read this because they really need to fix things! read more

Service was extremely slow....I wouldn't complain if the hold up was because they were cleaning WAS NOT THE CASE. IT took 45 mins to be seated AT A FILTHY TABLE. The service here is terrible. It's as if there aren't any adults around it's like college spring break read more

Where do I begin.... we came in and sat down. We waited 20 minutes before someone took our drink order, who we had to waive down. Then no one took our food order so we had to grab the manager to take it. Then we didn't get a single refill the whole night. We had to go to the bar to refill our own drinks. Then on top of all that the food came out cold. AN ABSOLUTE DISGRACE TO THE CHILIS RESTAURANT CHAIN. read more

Reserved a table in advance online and waited 45 minutes only to be advised after the 45 minutes that it's be 30 more and that the restaurant has no staff. People were walking in and not being told of the wait times and the hostess then attempted to covertly recommend we go somewhere else. Asked for the manager and they were apologetic but indifferent that we had been waiting so long with zero transparency and the restaurant was still taking reservations AND walk-in service. Just awful. Go anywhere else or starve but this place doesn't care about their potential customers and neither does the management. The staff doesn't even want to be there and are willing to suggest better places to go. Avoid at all costs. Or go to any other restaurant in the area, they may actually talk to you and tell you the truth about wait times. read more

Look here, listen up right quick. If you're expecting a fine dining experience, you have obviously never been to a chili's before. Yeah the menus are dirty. And yeah the the beers don't come out of the tap cold. The people who own this franchise don't give a rats ass but the servers are alright and are doing their best for the most part. If you've ever been to a chili's anywhere in gods green earth, you'll see that this place is exactly what it should be. Thanks chili's. You didn't let me down by letting me down. Oh yeah. The chips are great! read more

if I could leave a half star or zero I could this is ridiculous I sit down and more people are walking out hungry with time wasted them people actually getting served we get told we would have someone in one moment just to watch them go to tables to people who got seated after us it took 20 minutes for us to finally just walk out never even got asked what I wanted to drink I never been somewhere so slow and lacking in getting to people it's like they weren't even trying I don't understand why places like this don't just shut down read more

Complete nightmare. A domestic beer is $6.50!!! Their organization and customer service are awful. I didn't feel safe in their area- it's really rough. read more

Our drinks took 40 minutes. Once we got them they were horrible because that had to have a cook come and bartend.

We visited this Chili's in the University City area on Sunday with a group of 12. They were not super busy but only had 3 staff to work tables. Anthony was awesome, he told us upfront that he would do his best and they were working short, he was polite and happy and he did an outstanding job for our group. Food was great and we very much enjoyed out meal and having Anthony as our server. Awesome job to everyone there but Anthony you deserve a raise and so time off, because you handle our every need and didn't miss a beat. THANKYOU! read more

Believe the negative reviews! This place has some of the worst employees I have ever encountered! The hostess sat us at a dirty table when noticed several others were clean on our way back from the restrooms to continue waiting. So, after waiting about 20 minutes we were seated and she HALF ASS "wipes our table off" ** Posting pictures of the disgusting mess left behind **. People are just Lazy these days and DO NOT care! SMH! We waited 25 minutes between adult beverages (Bartenders clearly not able to properly do their jobs!) The food was NOT that good, I only received 4 ribs on a half order..? Broccoli was extremely hard and one was heavily salted & peppered, JUST 1 * Posting Pictures of this as well! * We are very upset and disappointed about wasting $100 on this horrible experience, and dreadful meal!!! I would save your money on eating out as it is not what it used to be as Restaurants and staff, or people in general, just don't care about making a pleasurable environment for anyone anymore! The waitress did make an attempt, but the nightmare had already occurred and was beyond her control. If you must come here, ask to be seated in Hannah's section as that will be your only hope! Parents in surrounding tables were NOT Parenting at ALL and children were running wild, destroying the place and those nearby in surrounding tables' dining experiences : ( read more

Thrilled that they are doing such a great curbside business just wish the employees would wear a mask properly. Over your chin doesn't do anyone any good! read more

I ordered a full rack of dry rubbed ribs, loaded mashed potatoes and roasted street corn and it was Amazing! The food was hot and seasoned well. The ribs were very meaty which is always a plus! The curbside service was fast and efficient! I recommend that you try it out for yourself! read more

Chili's - Half Order of Dry Rub Ribs - Tex-Mex Near Me - Charlotte, North Carolina

Walker in. Just me. Sat at the bar. Server got me a drink and said she would be back to take my order. She never came back. Left 20 min later. Went across the street and had my order in within 3 min from walking in the door at a competitor. Avoid this Chilis! read more

I give this chilis a no star rating. Only because my girlfriend ate the chicken dish there and not even 5 hours later she has FOOD POISONING!!! To the point where we are in the hospital room at 3:30 am until 7am. Obviously the people working there don't give a fuck and they don't care if people get sick because I mean they still get their pay check regardless right? Yeah I KNOW IM RIGHT! I refuse to ever eat anything from this COMPANY again! TIP To Chilis: HIRE COOKS AND MANAGERS WHO GIVE A FUCK AND MAKE SURE EVERYTHING IS OK TO SERVE. WHO KNOWS THAY CHICKEN COULD HAVE BEEN 4 WEEKS OLD BUT IDK BC IM NOT IN THE KITCHEN INSTEAD IM IN THE HOSPITAL ROOM WITH MY SICK GIRLFRIEND read more

We ordered our food at 8:33 online and arrived at 9pm for curbside pick up. The server took my name and then walked away. Finally at 9:20, now almost 50 minutes after the order was placed (said it would be ready at 8:55) I step out of my car and tell another server that my food was not out yet. She goes inside and pulls my order FROM THE TABLE and brought it out to me. When I asked her when the food had come out she told me she "had no idea". I should have checked the order there because when I got home I was missing the chips and a side order of onion blossom pedals. The food was also cold. I called the manager and he offered to give me half of what I originally paid. Why not give me a full refund? Unacceptable. read more

Arrived at this location and there was a note that said no parties over 4. Ok, I understand staffing is difficult. We stood for five minutes waiting for someone to acknowledge us. They came and checked on tables near us but never said anything to us. At the least, greet us and say we will be with you in a moment. The health score was 92 but I was willing to give the place a chance. Never again. We went to Friday's across the street and was greeted immediately. Communication is essential. read more

We waited an hour when there were over 15 tables open and we were second in line. Needless to say we left

the service is horrible it took a 1hr and 30 mins to get drinks and i understand we have a table of 25 but drinks should be the least they can do.Our waitress was very sweet and patient the cooks just need to do better. read more

No one knows what's going on! I call to see how long the wait time was, the lady said 15-20 minutes. Ok, don't mind that. I get there, the guy up front says an hour wait. I walk out and call back to see what they say again, the lady says 15-20 minute wait again. Told her "y'all need to get everything straighten out, because someone is lying to me". Then she said the dining room was an hour wait and the take out was 15-20 minute wait. I told her I didn't say anything about to-go. Common sense says that if someone asks about the wait, they mean dine in, not automatically meaning everything else but that. Good job of hiring quality people!! read more

Came here with my mother and we waited an hour to get my entre when it came out the food was cold I ordered the chipotle tex mex bowl and the lettuce was dirty and wilted. read more

Chili's - lettuce from the chipotle tex mex bowl - Tex-Mex Near Me - Charlotte, North Carolina

Upsetting that this chilis always ends up being out of something when I come. Always leaving disappointed.

Seemed a little understaffed so it's difficult to say much about the wait times. A friend and I went around 3, but were not seated or greeted for about 10 minutes. Once seated, the service was pretty slow but the waitress was very nice. My friend received the wrong order but we didn't say anything because she didn't mind, but the order was also rung up incorrectly causing us to wait for the bill to be changed in order to pay. I'm sure COVID has made things pretty difficult so I feel for the staff. read more

I am so disappointed that Rachel is gone. She was my single favorite waiter there. Honestly hire Rachel back or I'm never coming back.