I was very disappointed with my experience at Chili's today. I placed a to-go order and selected the "3 for Me" option, which includes chips and salsa. When I arrived to pick up my order, I noticed the chips were missing. I politely asked the server about it, and she said she would check. Instead, she returned with the manager. When I asked the manager about the missing chips, her response was unexpectedly rude. She stated that the chips had to be selected during the ordering process and that she could not provide them. The issue for me was not the chips themselves, but the unprofessional and dismissive manner in which the situation was handled. It is disappointing to encounter such poor customer service, especially from a manager. Respectful communication goes a long way, and this interaction did not reflect the level of service I expect from Chili's. read more

Me and my family went to Eagle Pass for a vacation, and we ended up eating at Chili's. Immediately, when we walked in, the staff wasted no time seating us. The restaurant itself was clean and tidied, and it didn't take long for a waiter to approach us. Unfortunately.. the waiter didn't speak much English. Communicating with the waiter about our order was an obstacle. When he came back with our order, our burgers were completely disassembled!! It wasn't much of a problem, the food was delicious as always!! Would definitely recommend, just needs more multilingual staff. read more

Great service from our waitress Brianna! Manager came by and checked in on us a couple of times. Food was out quick and restrooms were very clean!! Highly recommend. read more

My dad and I had a good time! The food was decent, but it was good! The service was lovely, and the restaurant was clean. It was good for a smaller town here in Texas and a chain. read more

Unfortunately I agree with a lot of other posts. It was not a good experience. We were seated right away and our server came by immediately. That was a great start. We ordered the burger, baby back ribs and chicken crispers. The burger patties were over cooked/dry. All the fries were cold. We had to wait to get the attention of our server to discuss the problem. We didn't get a refill on our drinks until we were ready to leave. We asked for the manager and explained the situation. He did comp the burger and fries but offered no apologies. I guess the only good thing was my sister got good tasting ribs. read more

Service is super slow food is always cold drinks or watered down this place is not recommended

We visited and the waiters were extremely busy. However they forgot our drinks, and one of our parties meals, the watermelon margarita was more like clear and watered down. The last straw was how the ticket still reflected the drinks we did not receive and had to be corrected several times. I don't blame the waiter he tried his best but bartender may need to ask for help. Female Manager was walking around but was no help. read more

Service at chilis is going from bad to worse! We were there today at noon, there were barely any tables occupied and we still had a 20 minute wait time. Orders were brought wrong, with missing sides, no one would come to refill our drinks and it took for ever to get the correct orders. Menu has also changed, and our favorite item was removed from the menu Definitely not a good experience. read more

Chicken chipotle crispers are great, drink options never are. They are always out of drinks. $7 margarita of the month is never available.

Typical. Average. Meh. It's Chili's. In Eagle Pass. Did it surpass my expectations? No. Did it blow my expectations? No. It's ok. Not a bad place but not a great place. Decent for drink and once you see Chili's, you see them all. read more

Chili's - Pomegranate margarita - Bars Near Me - Eagle Pass, Texas

Just had the worst experience at this Chili's. Service was slow (to be expected with a large group) however the check out speed was at a snail pace! We were practically held hostage for 35 minutes while the cashier worked on getting our tickets together! We had other plans tonight other than spending our time at chili's waiting to pay. It also took about 30 minutes to get a bar drink. The waitress stated "our bar staff is all over the place today, I'm sorry". Really! Unfortunately this is the only Chilies in this area for miles. If your contemplating on dining here and have other options in mind, CHOOSE THE OTHER OPTIONS! read more

The food was delicious. The waiter was friendly and attentive. We gave her a very well-deserved 20-dollar tip. I would definitely go back :) read more

first of all our waitress was great, steak came out over cook, restaurant manager was kind enough to get me another that one was on point great service that day keep it up read more

Its one of the few places I tend to go in town, but they always seem to be very slow and 100% of the time something is messed up. Its just not worth it anymore especially since today they had me wait until I was done with my entree to get my appetizer, AND took 15 minutes to bring me a drink after i asked for a refill. Sides were missing and plates were incorrect too. read more

Chili's - Steak with missing side - Bars Near Me - Eagle Pass, Texas

Stopped for a bite to eat and we waited for 10 minutes for a hostess and didn't even get greeted. We had been to this same location about a year ago and I honestly thought their service would've improved...I was wrong!! we waited and waited, finally we decided to just leave. Don't waste your time at this place, it smells dirty and that's a bad sign. No wonder it's always empty! Can't believe it's still open! WORST CHILE'S EVER!! GO ANYWHERE ELSE...DONT WASTE YOUR TIME AT THIS PLACE!! read more

If there was an option for me to leave no stars, this is the rating I would provide for this place. Appetizer wait was over an hour and served cold. I don't wish to leave any further ratings outside of not recommending it at all and contacting corporate to provide them with the other portion of my rating to confirm whether this is the standards of operation for their chain of restaurants. The worst service ever experienced in a restaurant environment read more

The wait is HORRIBLE. Waited about 30 mins to be seated, and waited another hour for my order to be taken. THEN another hour for the food to arrive The food was very good and the servers were very nice. It's just such a long wait. read more

Ahh..Eagle Pass..Arrived on a Sunday Night, not many people here like all places in Eagle Pass. Horrible Bar Scene. Now for the Food....My co-worker and I ordered Chili....arrived COLD....sent it to be heated up...the Chili level of spice was above average definitely had some spice however some of the pieces in it were unedible..tough, reminded me of a fatty piece of grisle. The Fajita I ordered was okay, not worth the 13.59 price for 3 fajita patties with steak and shrimp. I would come here for drinks in the future as the food is edible just not great 2 out of 5 I believe is very accurate but will be back as food options are very limited in this city. read more

The wings honestly were subpar. Gas station wings are better (and 1/2 the price and give you a dipping sauce). Shows how lackluster they are. Everything else we ordered was mediocre EXCEPT for the baked potato soup which was excellent ( hence 2 stars). Over all skip it and try somewhere else. read more

How long is too long to wait for an iced tea at the bar? Is 20 min normal? Not acceptable. The food taste like cardboard. The soups weren't even hot. Tasted like they were put in the microwave for two minutes. Nothing is done fresh. It all has that frozen taste. Not cheap either. Find somewhere else to eat, or eat at home where the food is fresh. read more

Food was delicious, great service and waitress was very friendly but they were on the adult beverages but other that it was great experience!!!! read more

This is a bar and restaurant without much competition locally, and it shows. I've come here for a drink occasionally over the years, usually at the suggestions of friends of mine who live in the town. Food quality has always been uneven, as has the service, which is never prompt and is seldom welcoming. But last night was a joke. Same lackluster service I've come to expect. But also, no queso, because the kitchen had run out of it. No guacamole, either. Same reason. Stop and ponder that for a moment: a Mexican restaurant with no queso or guacamole. But the worst was this: no beers were on tap. Zero. Nada. Supposedly this was because the bar had run out of CO2 a couple of days ago. I should have stayed away. Next time I will. read more

Typical Chili's. It wasn't busy. There were a lot of empty tables yet we were the 6th party on the wait list. We were told 20 minutes. We asked if we could sit in the bar area. Hostess told us no because there were only two servers on the floor: one on each side. So we waited. Zero parties were seated in the 30 minutes we waited. A group came in behind us and were told 20 minute wait and they left after seeing the empty tables yet a long wait. Another party had been waiting an hour. The manager came out eventually and had no idea what was going on. He didn't know that party had been waiting an hour and that there were five other parties waiting. The others ended up leaving after the manager came out. We thought maybe they were short staff and they were trying to pace the seating for the servers. When my husband asked about that, the manager said "well I'm trying to get my staff to clean the tables. They aren't suppose to seat anyone until all the tables are cleared in that area. If they do, that takes away from your experience." WAIT. WHAT?!?! So that one table that has a few empty glasses is preventing us from eating?!?! Yeop. The manager then said he would clean off a table for us. Turns out he walked off and never came back. Instead he was behind the bar. We never saw him again. One of the waiters moved the dirty glasses and sat us at the clean table next to it. Finally. A seat in the house. We got our drinks and an appetizer. Placed our order. While our food took longer than normal and our drinks ran dry, our server was still nice. Our food came out right. And it was as expected. We never got our check. We used the table computer to pay. We didn't get a receipt because it restarted while we were using it. Never got our receipt. I tried to use the Yelp waitlist--it said 18-20 minute wait. Of course while waiting 30 minutes our spot never changed bc no one was being seated. So if you use that feature here, be prepared for it to not be accurate. While waiting I thought about ordering online and then just eating it there at one of the empty tables. It would had been faster. I'm pretty sure the table the manager was going to clean off for us was still dirty when we left an hour and a half later. At the end of the day, if you choose Chili's...good luck. May there not be a dirty table surrounded by half a dozen clean ones. read more

Excellent service waitress and manager very nice and greet full we'll definitely go back

I'm in town for work so a few of us decided to have a bite to eat on a Tuesday evening. The place was not busy at all and dozens of tables were available. The nice host(ess) told us there would be a 15 minute wait for the service to "catch up". One hour later we were seated right in a cramped table that was way too small for our party. We decided to order right away, but our waitress did not show up. After another 30 minutes we placed an order. A quick trip to chili's turned into a 3 hour ordeal. I would steer clear of this place. Not to mention the food looked as if it had been sitting out all day. read more

Wow worst freaking experience I have ever had in my life at a chilis I am about to walk across the street and eat at whataburger . Lol waiter was horrible been sitting here for 30minuts waiting for her to asks me if I needed anything and after I returned the drink they gave me that's was a glass that looked like I mountain of ice and no drink i tell her to take it back a I told her that's too much ice she wants to come and tell me that's a margarita lol and I asked her to show me where on the menu it said margarita gave me a dumb look and brings me a glass half the size and says is this better with a stupid grin on their face wow a slap to the face . Lol not once did the manager came out so to see what was going on and all he was doing standing behind the bar looking at me and the appetizer I ordered was wrong tooo lol read more

Chili's - Yep that's all I was going to spend here I'll have chilis when I get back home - Bars Near Me - Eagle Pass, Texas

The worst service you can get is how I can explain it we waited over 50 minutes after ordering before we received our food and then it was cold we actually had to go up to the bar and get are own drinks read more

Slow and unattentive. Several issues the previous 3 times visiting this location. From my host giving my spot away to another party, to our server forgetting to bring us some of our items for the entirety of our visit, to having a waiter take our drinks/order 25 minutes after finally being seated. It seems like servers are stretched doing other tasks. I blame management. read more

I would give ZERO stars, there's flies everywhere in the seating area next to bar. I could count 20 flies on top of our table and the table next to ours and even on window next to our table and when we asked our server Paulina to be moved to another area of the restaurant where they weren't any flies she said the whole restaurant was the same. How can they serve people in an environment where a bunch of flies are all over the place? It's unsanitary!!! I can only imagine inside the kitchen where our food is waiting for the waiter to be picked up!! I should contact the health department instead of writing a review and I will contact them. read more

Its an OK chilis bar. Five stars to the bartender Noe. He is such a sweet and awesome person. I am going back just to visit Noe the Bartender. read more

Wait 45 minutes for a table and the place is empty, one server working and 14 open tables, pathetic.

Service is horrible, wait time is crazy long and the building is empty! Food was good but not worth the service and wait time!

This place was more than half empty and still made us wait 20 minutes. After getting our message for the table we waited at the front for 7 minutes from being notified in order to even sit. Customer service was horrible. Not sure if it's just the town itself but I wouldn't go back again for myself. Only chose that place as my wife was craving their margaritas. read more

Gave this place a second chance after a horrible first. Unfortunately this place is consistently terrible and we will not be returning. Service is subpar and extremely slow. It's obvious they won't staff the place adequately. Multiple tables available and people are waiting 20 to 30 minutes to sit down. I believe management needs to be trained or replaced. Last time we were here we waited 1 hour for a salad. This time they were out of the only two things we wanted on the menu . If you're here looking for a good place to eat in Eagle Pass I would drive on by this Chili's. read more

Worse service ever. I was waiting for over and hour when they told me the waiting time was 30 to 40 min. Only one server on a weekend day , this is so Ridiculous. Do not recommend this place read more

When we got here, there were a lot of tables and they would not seat us. Our waitress was very good. The food was good, the bathrooms were dirty. read more

I like going here to watch the game and get a drink after work. Every time I've gone I get good service and the food comes out in a timely manner. When you sign up for their emails you get coupons at least once a week for free appetizers or desserts. I enjoy going to chilis and don't think the service is as bad as people say it is. read more

Chilies in eagle pass, tx is not great. The server was forgetting everything we asked her for...mixed up our food after explaining everything, the cook burned our meat and had to wait another 30 minutes for the plate to get served again, never brought our appetizer of the 2 for $25 deal neither did she pack it for us to go and this is after repeating to her 3 times to bring our appetizer to go since we didn't get it before the food was ready. I ordered a cookie with ice cream to go because I just wanted to leave and the server just brought me the cookie. No ice cream.. How irritating to have to be calling her for every single little thing she was missing and forgetting!! If you don't want to work then don't work, then I told the host that my meat was burned too and she never brought my plate back, I was still going to take it to go, to eat the rice and beans atleast but nope she never got back to us. It was 4 people in my table. We spent over 2 hours there and didn't even get to eat as a family because of the burned meat you all were serving. To pay almost $90 for that kind of service and food I'd rather go eat at McDonald's . Fajita plates were awful. The meat was awful Server was awful we sat to the left of the restaurant I didn't get her name. I hate it here read more

Ordered lunch sliders for pick up. Chili's needs to do one of 2 things, change their advertising or enforce their cooks to give what it advertised. Sliders are a joke. Ranch is soo little it can hardly be seen and hard to be tasted. the amount of meat on both sliders is less than what the photo shows for 1 slider and it looks like a half of a piece of cheddar cheese was just on the sliders on both sliders so a half of a piece of cheese divided into two sliders.That's pathetic. If this lunch special would have been any more than $7 I wouldn't have even accepted to take it home with me. This will be the last time I make this mistake by ordering and agreeing to take something that looks nothing like the advertisement. read more

Chili's - Bars Near Me - Eagle Pass, Texas

BEST FOOD EVER!!! The Chicken Tenders were perfectly cooked and the mashed potatoes were AMAZING!!! Best chili's ever here in the rio grande area!!! read more