Hostess was polite and got us sat as soon as we walked in the door! It was shift change so I can understand some things may have gotten missed, but we got sat in the bar section and saw 3 other tables get sat in the same section after us. After 20 minutes, and watching those three tables get greeted before we were, we decided to leave. I have served before so I get it, these things happen and sometimes you don't have time to immediately come greet a table, but obviously that's not the case as she got everyone else taken care of except for us. read more

We had a great experience. Our server (James I think) was really good and the food was good as well; so good that I forgot to take pictures; disclaimer I do usually get the same thing every time, see my Tips below. I'm not sure where all the negative reviews come from perhaps people just don't know what to order. I have to admit that the service throughout Montgomery is usually sub-par, so perhaps people are expecting a higher level of service. I love my hometown and being from here but I usually calibrate for the terrible service I'm about to receive when I come back to visit. Tips 1) get the trio with the egg rolls, chicken crispers, and wings 2) I love the fajita trio; been ordered it for years 3) I recommend finishing dessert with the molten chocolate cake read more

HORRIBLE SERVICE!! waited 30 minutes to get my card swiped....she brought out our food wrong and then took 20 to replace it, I work in the industry and this is the WORST service ive experienced in a while, hope she loves the two dollar tip dont spend it all in one place! read more

Came in with about 8 kids so staff was not happy. No greeting or signs our business was wanted. Finally we got seated and the manager came out to serve us. They were so understaffed. The manager was very professional and deserves a raise for her hard work. Other staff were sitting down on their phones. One had a lot of hair and no hair net on. One of the kids found hair in their food. Food was great but customer service needs to be better. read more

Chili's - Tex-Mex Near Me - Montgomery, Alabama

I read a headline today that Chili's is America's favorite restaurant and competitors are taking notice! And I would agree with that at some locations but not in Montgomery, AL! My wife had eaten at one in CO and raved about the fried cheese and chicken crispers! We went and what a HUGE disappointment! The chicken was not crispy, looked freezer burned, the fried cheese was stale, over cooked on the outside and not gooey at all on the inside! I opted for the enchilada salad that was a joke, nothing like the picture, was not served with the cheese quesadillas, and the chicken was not good at all! We paid, left, and went somewhere else to eat! There were so many dirty tables, and even the two seated booth we sat at had food and what looked like wine all over the wall! Completely dirty and gross! Come on Montgomery, you can do better than this! read more

The smokehouse combo tasted very good. But I had to perform surgery to remove the green peppers since the brisket quesadillas were spicy. Pretty good though read more

Chili's - Happy - Tex-Mex Near Me - Montgomery, Alabama

I was greeted warmly upon entering and promptly seated. The waitress took my order right away, and my entree was served in only 10 minutes. I got the Old Timer burger with a side of fries. The food was standard for a Chili's, nothing to write home about and definitely not a place to take your date if you're trying to "wow" her. Perfect place to take kids, though. My last comment is that it was a little pricey: I paid 20 dollars (after tax and tip) for the burger, fries, and a drink. I guess everywhere has raised prices recently, but still. Sticker shock! I give the following ratings: Service-5 Atmosphere-3 Food-2 Value-2 For an overall rating of 3/5. read more

Chili's - Old Timer Cheeseburger with fries - Tex-Mex Near Me - Montgomery, Alabama

First thing is the women's bathroom was filthy. Tea was bitter and had to wait forever for my mixed drink. Ranch dressing was watered down. So was the loaded Mac & Cheese which didn't get to me til I was almost done with my food. Waiter was excellent I know it's not his fault everything else was terrible. Then lastly, men's bathroom was absolutely disgusting, I actually think it was worse than the women's bathroom. read more

Came in at 4:00, restaurant had a total of two customers. They told us they could not seat us for an hour. We ask why since the restaurant was almost empty. They said they were just switching shifts and the new servers had just came in. My question was since they just came in why would it be an hour wait. We were then told that all the servers were on break. I asked to see a manager, they walked away to never return. Manager as well never came. So we left. It was clear they did not want to wait on us. And I'm not gonna say the reason why I believe they did not want to wait on us, but it's pretty self-explanatory. Texas roadhouse and surrounding restaurants were all busy, but not Chili's. It's very clear why no one was there, the way they treat people is not right. If there was a place to put 0 stars, I would. No wonder the parking lot was empty read more

Service was great, both team members brought food to our table. The appetizer came out after the main dishes though after I asked. And the sides for the fajitas were forgotten until I'd finished my first one. The table has a piece of lettuce on it so not great, but may have been wiped down. The food is the same as all Chili's but was over cooked and dry. It didn't take a long time so it was the preparation not a heat lamp situation. Overall I'd try one of the other restaurants nearby unless you're a big fan of The Office and need your b b b baby back baby back. read more

Just aweful. We have eaten at other Chili's throughout the south and this one was was the worst. The salad had old lettuce, and was warm. The appetizer plate with Nashville mozzerella was dripping with grease, and inedible, the and neither one of us could finish our meals. Never going to Chili's again. read more

Great place to come at this hour of day 4:30 not crowded nor noisy. Atmosphere calming while enjoying comfort food..... Ordered the Cali turkey club w/o the cilantro, can you see a person like me eating cilantro trying to be cute while mouth is in total Hades'. Enjoyed company, customer service was great.... read more

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After picking up a family friend in Montgomery, Al. we searched and found Chili's at Eastchase. They were one of the few which had a minimal wait and kept their establishment very clean and appealing. Upon entering, we were greeted promptly and sat down to order. Our server took the order and then we waited. We waited much longer than expected, but when our orders arrived we dived right in. Although my soup was late and arrived with the meal, I was pleased. The one star loss was due to the inefficiency of the staff. We not only had to explain our order more than once, there was a jumpscare when the server dropped a loaded plate onto the floor. All in all everything tasted well and we had a good meal. I will return again. A great lunch at a decent price. read more

Chili's - Front stoop and entrance. - Tex-Mex Near Me - Montgomery, Alabama

The food was very good, but it took almost 2 hours to get it. The place was very packed, but it was a Saturday. The server was pretty nice, and chill..his name was red . They didn't ask for an id. But I'm not complaining about that lol. it took like 15 mins just to bring forks and stuff. but overall i would give the service a 8/10, because the food was reallyyyy good. next time maybe yall should try having more staff on the clock read more

Unbelievable take out presentation, the worst i have ever seen, i ordered the triple play with big mouths, egg rolls and chicken. The big mouths rapped in foil crushed to nothing no cheese really to speak of, egg rolls not cut undercooked and cold chicken crisper. No presentation thrown in a box no garnish just blaaaaa Why do you sell take out that looks like junk. If you can't do it right don't do it. read more

Chili's - Egg roll un cut under cooked blaaaaa - Tex-Mex Near Me - Montgomery, Alabama

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This is an above average chili's. I came here for lunch on a Sunday, and they got our large party in immediately. The service was great, we even had the manager check on us twice. I ordered the 12oz sirloin with broccoli, and they cooked it to a perfect rare. Definitely a classier Chili's than I am used to. read more

Chili's - a steak and broccoli on a plate - Tex-Mex Near Me - Montgomery, Alabama

I just recently moved from Arizona to Alabama last October. In Arizona, we ate at the Chili's near our home almost every week and sometimes more often. I'm very familiar with them. Today I met friends at this Chili's and was very disappointed in my service. I ordered the Lunch Endless Soup, salad and chips & salsa. I asked for a side of Guacamole also. The tea I received only had a few pieces of ice in it and was warm. I asked for a refill and was refilled from a pitcher with NO ICE! I asked for some ice. NEVER got the ice and never got the guacamole. She never offered a refill on my soup or salad. When we were ready to leave, I asked for a take-home container for my chips and salsa. I was brought a black Styrofoam container for my chips and a container for the salsa. I know from experience that Chili's gives a special clear bag for their delicious chips that come with reheating directions. I didn't get that. Upon checking out, there were problems with trying to checkout with the table unit, and she told us she couldn't bring us individual receipts so we could check out using our cards. "They won't let us do that." We asked to have a receipt, and each of us had to pay by cash. The waiter Zakiyah needs some serious training. read more

Chili's - Receipt - Tex-Mex Near Me - Montgomery, Alabama

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We started to eat here but the place was filthy. Trash all over the floor, sticky table, staff busy on their phones so we left.

It was a first time visit, and they had good service and good food. The waitress was very nice and polite and the kitchen staff had our food come out hot and they did it quickly. read more

The service was terrible our server came to the table all of three times and I had to flag her down for two of them?... the food was good once we got it 30 minutes after we ordered it and the restaurant was half empty. I had to flag down another server to bring my soup because she never came to the table to see if the food had came out correctly or to see if we needed anything but it was good food. I had to ask for a refill after our drinks sat empty for 20 minutes after my boyfriend had already finished his food and I was halfway done with mine. We then waited another 20 minutes for the check after having to ask TWICE. She never once smiled at us or even introduced herself to us. We were clear in what we ordered never asked for anything extra and we are overall a very laid back simple couple never complicated. She treated us like the biggest inconvenience of her night but her other tables around us who got there long after we got there got their food before us, refills before us(multiple times), and check before us. Once we finally got our check my boyfriend paid and I put in the the tip because the service we received was horrendous (I was a server for years so I understand a bad night here and there which I have NEVER tipped bad for because I understand, but this experience was the first time I haven't because of the service we received). Lastly after tipping it gave us the option to do a survey and I was going to put my experience there and not blast it on the internet here but she literally SNATCHED the tablet from my hand after she saw me typing my review of her service and walked away. NEVER in my life have I ever experienced the most bitcheness attitude from a server EVER. The ambiance was ruined due to her terrible attitude and I wish she would've introduced herself or had a name tags on cause trust she would've been put her on blast WITH her name. read more

Wow... How bad can you get? Desmond says I can show you. Never... And when I say never. I mean never.. Stopped by the table after taking our order. Someone else brought the food... I got my own to-go box... Got another person to finalize my bill. He wouldn't even take the dirty plates. Completely lazy. One of the worst experiences I have ever had in any restaurant. It was such a shame because he started off strong. But, after you sit for 20 minutes after your food arrives, and he walks by several times without asking if you need anything (yes, we do), then he is not good. We asked for more chips and salsa (had to waive him down). And I told my wife.... If he takes the old basket that is empty sitting at the end of the table, I will give him some tip. He brings the new one and leaves the old one sitting there. Dude.. When you see an empty plate, basket, etc, pick it up... After the food is delivered... Stop to ask if we need anything else... Because.. We did.. A military discount, some to go plates, a gift card... You walked by us many times... Without even one time asking if we needed something... Not... One... Time... I had to waive you down... Avoid this guy. read more

In the 50,s I was stationed in Del Rio, Tx and crossed over into Mexico regularly on the weekend. Mine and others at the time adopted a place on the Mexican side called Orlando's Hideaway and they served nachos that were individually individual made on wedges of really good Individual tortilla with beef & chicken, cheese and Jalapeños pepper slices. That was in the 50's as I said. Then to LA, UK, NE & AL was were I found them again in Montgomery. Several yeas past and I frequented Chilies often. Today I wanted nachos and order a pickup. What was once equal to the Mexican nacho's was now unrecognizable and tasteless. If this is an example of the food being served, I will not go back! Will not return read more

Ok so we went in and we got seated and they said someone will be with us in a minute and we sat there for 20 minutes and no one even took out drink order 0-10would not recommend read more

Tropical sunrise with a Triple Dipper. Can't beat it. I enjoy the sliders, honey chicken and the southwestern egg rolls for my three choices. Sometimes the burgers/sliders come out over cooked but for the most part it's good and the chicken and egg rolls are pretty standard no matter the location. Service was good but not great. The bar tender looked like she was waiting the tables around the bar and servicing the bar. Hey, management? That might be too much, when the place is full of people, for one person to handle. I would come back. Check it out if you get the chance. read more

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I can't understand the low rating on this place! The waiter I had was nothing less than OUTSTANDING! I wish I had gotten his name, but if this young man didn't want to be at work he sure didn't reflect that in his attitude. A perky, fun, and very friendly young man! The food was great, the service very fast, and the atmosphere was friendly. Excellent experience overall! read more

Shut it down Service was amazing however the building is disgusting Floors were sticky the table was sticky it smelled like trash the food. I didn't even eat, the plates and silverware were smelly and caked with old food read more

Well, haven't eaten at chili's in a while because of bad food and service at another location. We walked in just at 2 in the afternoon to see it a little less than half full of customers. 90% of the empty tables were still full of dirty plates and glasses. Saw no less than 10 staff members in the eating area. They attempted to seat us at one of the small booth areas. The table, though free from dirty dishes, was very dirty. We pointed it out to the host and he said he would seat us elsewhere. He spoke into his radio and then picked up a dirty rag and attempted to clean the table top and seat us at the same seat. We sat and noticed the table still wasn't clean. The host said it was the "wood". We pointed out that it wasn't the wood. At that point we departed and went elsewhere. read more

Nothing special its chili's lol, your normal Tex Mex. The bartenders are fabulous though and the beer was really cold... read more

Chili's - a sign above a counter in a restaurant - Tex-Mex Near Me - Montgomery, Alabama

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I came here to put my name in for a large party. I told the hostess we were willing to split up. She and the other hostess rolled their eyes and stared at me. When I asked if they could put us down, they said they'd have to talk to a manager. I know every place is short staffed, which is why I said I was willing to split between 2 or 3 tables, if needed (we have 17 people). However, based on the rude behavior of these hostesses, I just walked out. Don't waste your time. No wonder their parking lot had lots of empty spaces!! read more

My family and I are fans of Chili's and wanted to stop in for a quick bite as we were traveling home from Georgia. The service, and food was deplorable to say the least. Once we walked in, the hostess asked us "how many?" I told her "Three." she replies "Umm, okay I gotta clean a table I will be right back." a few minutes pass by as we wait for our table. My Wife goes off to the bathroom while we wait. The Hostess returns to the podium and does not acknowledge me, or direct me to the table. She she just started watching the television above the bar. "This is awkward." I thought. I guess after a minute or so goes by she realized that she still needed to seat us. "Okay your table is ready." She seats us next to the bar, and leaves. My wife returned from the restroom and met us at the table. Once we ordered our Entrees, our server and virtually every employee in this establishment disappeared. No servers, bartenders or managers were on the floor at all. At the point where we were going to get up and leave, our server comes to our table with our food, after an incredibly long wait. I get my ribs, and they are as dry as desert sand. My Wife's quesadilla was dry, with burnt cheese and bacon inside. My son refused to touch his macaroni, and when asked why he isn't eating, he replied "My spoon smells funny, kind of like smoke." My wife inspected the utensil, and as did I, and on the handle of the spoon it smelled like marijuana smoke. ( I am a former police officer, as well as a restaurant manager, so I am well versed on both subject matters) Our server was gone and we could not find him, so my wife went to the bar and spoke with the bartender and asked for a manager. The manager arrived and explained that she examined the spoon and could not identify the odor we happened to smell. While the manager tried to discredit my wife's claims, I had to interrupt and explain how bad the service was from the moment we opened the doors of the restaurant. she stated that she was sorry and would make adjustments to our receipt. To my surprise, the entire bill was taken care of. Not one of us ate our meal, all we did was consume nachos and beverages. I believe the staff all went outside together (this explains why there was no one on the floor at one point) all had a smoke session together, while my families food sat under a heat lamp for an excessive amount of time. Once they all came inside, our server probably did not wash his hands and grabbed a spoon and put it into my son's macaroni. I was glad to just get the heck out of there and never look back. Taking care of my bill for me was not enough. Other people will eat here and they need to know what type of food and service to expect. It would be a disservice to not publicly state my experience here. Kitchens are supposed to have standards, as well as in the front of the house. I hope that the right person reads this review, takes it into consideration and uses it as a tool to fix the deficiencies. I love cooking, and I want no restaurant to fail. I however, refuse to let bad food practices, bad customer service, and irresponsible managers get away with collecting a paycheck when millions of Americans are unemployed and would happily have their job. read more

Chili's - our comped meal for our terrible service. - Tex-Mex Near Me - Montgomery, Alabama

When we first arrived we had to wait a little bit to get put at a table but once we did serves was great and the food we ordered came quick and it was very good but one thing I didn't like was there was no prices on the menu read more

Chilies was the restaurant I, along with 3 other friends decided to dine for dinner. I ordered the quesadilla salad, was not good. There was more lettuce and tortilla strips, and hardly any chicken. Normally the salad comes with guacamole, this one did not. Two members of our party ordered quesadillas, and it, too did not come with guacamole. The waitress was asked for guacamole. She finally came with the guacamole, they were almost finished there meal. They also wanted refills on their drinks, the waitress never checked back to see if we were ok. Another waitress (I assume), came to our table. I assume she saw me waving my hand trying to get someone's attention. She came over to our table to check on us. Their request was given to her. One person in our party ordered the double cheeseburger and said it was delicious. So, I believe in giving flowers when they are earned. I also commend you for the cleanliness of your facility. read more

They completely ruined my togo order. They left off half of the food. It took 10 calls for them to even answer the phone. They put grilled chicken instead of crispy chicken on my salad. They would not allow me to get a refund over the phone and wanted me to come in person despite me saying that I could not. read more