This place is beyond slow. They're lucky there is no other restaurants near the hotel.

There were empty tables everywhere and we still waited for 30 min to be seated. I didn't understand why. Food was good but they brought us our food without utensils and no napkins. Don't think I will go back to this chilli's again read more

We gio at least ever 2weeks in the last month miller draft has been out or not woking 2 weeks ago since draff was out the bartender give me warm beer ask me if i wanted cold glass dont they train there bartenders ???we judt went in there tonight 9/3/20 again miller draft not working but at least had ice bottles tbis time we alwayd sit at bar because that is only where get service srvice wzs goid until the bartender went on break then it all went to crap people waiting at door people wanting to pay bills or getting togo box no one around i saw a lady in kitchen area ask her someone was working here which she said she be there never came. If it wad not only place to go they will be closed i think wevon pine bluff deserves better your company is making on crap staffing and not have what customer want read more

Couldn't decide on a type of food, so we thought we would go to chili's. We had been driving all day and it seemed like a nice respite. But when we walked in, the restaurant was filthy. Every other table was loaded with dirty plates and glasses. We couldn't sit at the bar bc other than the 2 patrons EVERY SEAT WAS FILTHY. There were dirty dishes and dirty glasses at.every.seat. it was appalling. All I could think was that if the front of the house looked this bad then what does the kitchen look like?! Since the front of the house is so lacking, what does the sanitation process look like in the back of the house? Are the kitchen folks following good practices with regard to proper temperatures and clean utensils, prep areas, containers, storage, dish area...you know, things that can make someone sick or worse. Servers were wandering around with empty hands seemingly oblivious to the filth. The sad thing is that the entire restaurant could have been cleaned and put back in order in about 10-15 minutes with all hands on deck. But that takes leadership which was also clearly lacking. I spoke to the manager who said that they just had a mass departure so where were the servers? The bartender? The manager? Considering the filth of the restaurant no reasonable person could expect good service much less properly prepared and delicious food. It's a no for me, dog...a hard no. read more

This is the worst chili's I have ever been to. The waiter was rude and acted like he didn't want to help at all and had an attitude when we would ask him something. The steak was undercooked I sent it back in and got basically a piece of rubber back. The place was dirty we had to wipe gunk off our table. Would absolutely never go back or recommend to anyone. read more

Tuesday night shouldn't be a busy night. So when I got into town for business, I thought Chili's sounded good, because it usually is. When I walked through the door I went straight to the bar as I was thirsty, and usually service is better at the bar. I stood there for five minutes, waiting for a spot to be cleaned off. I finally sat down because I wanted to sit at the bar and other people were waiting, the spot still dirty. I continued to sit there for ten more minutes waiting for the spot to be cleaned. After fifteen minutes, my "area" was finally clean enough for me to rest my arms on the bar. I ordered a beer and that came pretty quickly. I ordered my food immediately after that and it was really good. I ordered the honey chipotle chicken crispers with fries and broccoli. Everything was pretty good, the chicken was cooked thoroughly, and the fries and broccoli nicely complimented the chicken. My only problem with these guys was the waiting around. I saw the same thing, that happened to me, two more times that night. I also tried asking for them to change the channel to a game that was playing that night, and the remotes weren't working. They probably could've just changed the batteries. read more

Trash. I waited over three hours to get seated . No one had An explanation to why it was taking so long. People were steady walking out but they still would t seat people. It was very frustrating read more

I see why the rating is so low. Food is good. Service is bad. Definitely a management problem.

The only reason I gave it a 2 is because the food was good. The service was slow. The place is filthy. Will not return to this Chili's.

The bar tender was friendly, the food was typical Chili's food, no better or worse than any other Chili's. The service was very fast.

I'm sorry but this chili's needs to be closed down I would rather not have a chili's than have to go to this one. I come here often sometimes twice a week due to this is a small town not to many choices when it comes to restaurants. The service here seems to always be horrible, most times u have to wait 45- hour before your food arrives to your table even on days that are not busy at all like tonight then 90% of the time your order won't be correct so now your stuck having to send food back and wait another 30-45 mins to receive your food and if your lucky which is a slim chance then your food will be correct the second time but u will probably have to send it back a second time‍ ok so I guess I started this review early I'm currently still at chili's and I've sent my food back 3 times and still can't get a medium well ribeye and the manager Kyle acts like he really doesn't care about the problem at all and I over heard my waitress say that she is sick of us lol this place is a total joke read more

I decided to give this location another try but this was a bust. The wait time to get seated was good. We immediately got our drinks but everything went downhill from there. The chips for the salsa were all crumbled. The street queso was cold and had a weird texture. The waiter kept walking by saying our food is being plated but we waited over 45 minutes for our order. I can't believe this location has not gotten any better. There was a couple behind us who arrived after we did but got their food faster. I know the orders can't be that complexed. I really considered leaving but I have my daughters with me and I knew they would be upset. I don't know why I put myself through this for this kind of service. read more

Needs more waffles. Waffles are superior. Get more waffles. Then Chili's and Waffle Bot will be friends forever.

Tonight was a surprise. The staff was very friendly. Heidi did a great job serving us. She checked on us several times. The food was delicious. It was brought to us in reasonable time. I'd go back and do it all over again. read more

The bad service reviews are no joke. It's borderline ridiculous. They have a bunch of people working. Just not very efficient. The fresh mex bowl I got was delicious though. Nice and spicy with lots of cilantro. read more

We went for lunch sat next to the bar there was a black guy with long braids working the bar so we wait other people come in he waits on them. I get his attention he holds his finger up then a group of white guys come in he takes there order there are others of the same come in he took there order. So, now there is 5 orders before us and 4have already got there food. I ask if we could see the manger he shrugged his shoulders. As to say who do you think you are. So the manger never was told they never came to the table. So my lunch hour shot down the drain. Ended up grabbing a burger on my way back to work... Terrible customer service and too the Guy in the bar area with the braids. 1. Clean yourself up and look presentable starting with the your attitude!!!! 2. Be a GREATER CUSTOMER SERVICE REP FOR THE COMPANY YOU WORK FOR TO ALL PERSONS THAT COME IN AND SIT IN THOSE SEATS... 3. NO ROOM FOR PREGEDISE AT ALL..EVERYONE SHOULD BE EQUAL ......Without the community coming to eat it will put you out of a job... I hope he is better to others than he was to me and my coworker.... read more

The staff are friendly, but the service is usually very slow and the food is average at best. I'm not sure if it's corporate that is calling the shots, but at times they are understaffed, as in one waiter covering an entire side of the restaurant. I have been there when there was three or four tables available, yet they couldn't seat us for over 40 minutes due to being understaffed. read more

Genuinely shocked at how bad the service and food are. I am alone and ordered nachos (easy) and a vodka soda (easy) at the bar. Bartender couldn't be bothered by me, too busy flirting with some girl. Well I won't be bothered to give him much of a tip. After 25 minutes, the nachos came out cold and soggy. I had to ask for silverware, ask for the side I ordered, ask for napkins, ask for water. Shame. I won't be back. read more

This Chilis location is extremely nasty. The servers I've had were really great, the star is for them. Bathrooms are utterly disgusting and a few things would improve that: New Toilet Seats are a must have!!!!!!! Walmart behind the place sells them for $12. Get those nasty toilet seats replaced! The menus are sticky, tables were dirty and it was 1100 am when they just opened. Not ok. There was a sticky film on my glass with black specks in and on it. I have no words....I would be ashamed if that were my restaurant. I'll never go there again willingly. The chilis in nearby areas do it top notch. Clean, clean, clean!!!!!!!!! read more

If I could give less than 1 star I would. The restaurant was almost empty, yet we were told that there was a waiting time of almost 15 minutes. They wanted my phone number to call when they had a booth ready, why? I was sitting right there. The greeter was overwhelmed and when someone asked for the manager, oh my it was a sad situation. They didn't care about service. I left after 25 minutes. So did others. Won't be back. read more

Walked in, lights out, dirty tables. Asked to be seated where there is more light and was told the wait staff was too busy. Had to wait for the host who had dirty rags all over the host table. I love chili's but this one is not worth it. Walked right back out. Do not waste your time. read more

The worst chili's ever. We were seated quickly but then nothing else happened. No waitress, no drinks, only one menu at the table. I watched a frustrated customer get up to find a manager. The person who was probably our server was busy taking pictures of a table of women across from us. We left after 15 minutes of waiting. This place is terrible. read more

Saw a lot of low reviews on this place but decided to give it a try. With that said, My steak was perfect! My husband and I ordered ribeyes and there was nothing left on our plates and I usually don't finish a steak. 20 minute wait was well worth it! Thank you Chili's read more

We were seated promptly. Waitress was friendly. Food came out quickly and tasted good.

This is the only halfway decent food in this town. That being said, the service is TERRIBLE. I'm watching the bartender stumble like she is drunk or high. She's talking on her phone on speaker and ignoring half of her customers. My order at lunch was wrong twice. The manager should be fired for letting this happen. read more

Wow... Disorganized, s--tty attitude, smart -ss lead bartender. Totally needs a new position in the unemployment line... Find a better business to support... This one is an albatross. One star is more than this store rates, but the lower staff is at least trying. Sorry for your luck CHILIS... Corporate needs to send in a ghost to figure their problem out here. Just checked with my original bartender who said this guy is not the lead but next tender on as her shift is done... Told her ( the sweet lady) to tab me out... BAD FORM Chilis of Pine Bluff, Ar.... I've spoken to the store manager on my way out about the attitude of the new shift tender, who enlightened me as to having heard this before about this employee. I can appreciate the manager and his willingness to hear my thoughts. I hope this poor server's attitude never reflects on his standard of management. read more

We saw that the reviews were about a year old and figured surely they have changed since then -- WRONG. There were lots of open tables and we were told it would be a 15-minute wait for us (2 people). Two groups of 4 arrived after us and were seated ahead of us. We finally were seated 10 minutes after arriving at a booth that had been empty since we arrived and it was across from another empty booth. Something was wrong with the iced tea. The taste was off and the server said he would make a new batch. We finished our meal before the new tea arrived--which did taste normal. Mustard comes on the cheese burger and I asked them to leave it off. They didn't. Many other tales to relate, but I have taken enough of your time. I'll find somewhere else to eat. read more

We had a large group so it took an hour to get seated after they gave away the table they were waiting to give us. The restrooms are nasty, they ran out of clean, rolled silverware. It's not surprising that it is so busy in a Friday, it is one of two decent restaurants in town. The food was just ok, I have had better here. read more

Although the place was crowded, they had no idea how to handle volume. The one star is for the server being nice. My drink never got cold, the food took way too long to come out, the floors were slippery, would never come back read more

As long as you don't get dusty you're good. If you get her. Might as well just leave. She's a bitch.

The service and staff were great but unfortunate the food was not as good as the other stores I've been to quality and quantity wise.

Worst service ever. I have never seen such pathetic service. People just standing around while people are lined up waiting for a table. There were many empty tables by the way. Once seated another 15 minutes for someone to take our drink orders. This was for lunch. Food was slow to come out and was just OK. They act like they just don't care. Would never go back. read more

About the only place to go in Pine Bluff to get a decent meal. Beer is cold once you get one. Better get there early on the weekends if you want a seat unless you're able to get a seat at the bar. Service is the dining area could be alot better. Don't stop here if you're in a hurry. read more

30 min and counting for picking up a takeout order. Worst service on the planet. Visit at your own risk.

Terrible service for not being busy. Being a business man I travel a lot and have been to Chili's all over the US. I literally saw an employee eating a sandwich in the kitchen with his gloves on, a server scoop the top of a frozen drink out and dispose so the "lid would fit on" as she quoted, and the bartender disappeared for 5-10 min at points in time. Food presentation was not the same as even an averagely managed Chili's. This place needs corporate consulting bad. read more

Ok so we decided to spend the night in pine bluff.... that was on us. This place is pretty tired. Floors are filthy which makes me wonder.... we went chicken which was fine but crowd was average at best. This is probably the best pine bluff has to offer but pretty sure this is the worst chilis I've ever been in. read more

Food is typical of any chillis but the service is probably the worst I have ever seen. We will not be back.

I try not to give bad reviews but when I walked in the door two female employees were having a full out argument. They seated me before I could bolt out the door. My waitress was super sweet. Food was just ok. The owner & manager need a new game plan. read more

Stoped in while traveling. Sat at the bar, asked for a menu twice, never got one. Finally just ordered soup and salad took 30+minutes! And I'm pretty sure the servers r the ones that make soup and salad. The server was not busy it was 3pm on a Tuesday, he was just bitching to another customer about his manager and the cooks the entire time. Horrible service and the food was cold. read more

The service my husband and I had was horrible it took over and hour to get our drinks and the waiter never bought us our food he kept saying it was the cooks fault! We asked to speak with the manager but she never showed up!!!! The worst service we have ever received at this location! They must step up their game or they will be another restaurant that bites the dust! He would have gained some points if he had offered some chips and salsa but NOTHING! read more