If I could give zero stars I would. This man is a crook! He had me put down a 50% deposit then never called me back to schedule the appointment. It took month of me calling frequently to get it scheduled. They no called no showed twice. When I asked for a refund I was assured someone would come the next day. Again no show. They came the next day without calling or letting me know and started work. I was relevieve it was done so I let it go. But the next rain came and water was leaking from the chimney down to my basement. I called dozens of times and left messages with no answer. After a few months I got a hold.of someone at the office that said they would send someone out. This never happened and despite spending hours calling over the next few months I haven't heard back from anyone. I am now going to have to take them to court. read more

Jon Ceritto took my money, claimed he did the contracted work, and lied about completing the project. I am angry and terribly disappointed with him and his company. Do not do business with Chim Cimnee. They are swindlers...and not Master Masons as they claim. I will contact the BBB (of which they are not members) and the State of Michigan's Attorney General. Zero Stars ! read more

Absolutely terrible company. Owner does not arrive or return calls. They left dried cement all over our roof. We will be taking to court for replacement of roof area ruined by workers. read more

I can't even begin to say how disappointed I am in this company. Had them out to do a chimney safety inspection, after a home inspection suggested a more thorough diagnosis. He showed up on time, but would not give us the 5 minutes needed for the homeowners to leave, and allow me to give details on what the report found, or suggested. Instead, he did a very quick walk around ( no roof inspection, and no chimney camera ). The pics he took were from the ground ( on a 2 story colonial ), and were in no way a "safety inspection" that anyone would considered complete, and comprehensive. Within minutes, he was in his car, and headed off, because he had 5 more inspections to do that day. Don't make the mistake I did, find another contractor to give you a good report, and fair advice. read more

Jon Cerrito and Chim Chimney (or Chim Chimnee) is a scammer. He simply quotes jobs then tries to find contractors. Many masons refuse to work for him since he has upset so many clients. I paid $2000 to fix a front porch stair and after 7 months still trying to get them to complete the job. Repeated lies and false promises but not action. He takes your money and then can't finish the job because he has no employees. Lies to contractors in an attempt to get them to do his work. Stay away from this business. read more

I received a judgement against them for the deposit I gave them. Don't know what planet the owner is from, but it's not earth!

They came out for a chimney safety inspection required for us to sell our house. Dimitry was punctual, arriving at 11am just beating the 9-11am window. He was knowledgeable and explained his process, deeming our unit safe. No attempted up-sell or finding issues that weren't there to pad the business. In and out within an hour. Very pleased. read more

They came out and gave me an estimate on a new chimney cap two weeks ago. When I called for status updates, was difficult to get return calls. They finally called and scheduled installation for yesterday, did not show up, did not call, and did not return my calls. Now I will have to see what to do about getting any satisfaction or my money back. read more

I contacted Chim Chimney Master Masonry in early November to schedule them to come out to give a quote for Chimney cleaning/repair and they came on 11/12/2016. After being given a quote I was told I HAD to put down 50% of the cost for them to schedule a time to come out and complete the work. I did this, and then they did not show up on their scheduled date of 11/19/2016, we called Matt several times on this date to see where he was at. On 11/20/2016 we decided we were unhappy with the customer service and called to ask for our money back that we put down. We were told it was not refundable despite the fact that we signed no document stating this information and Matt never told us this. We were told they needed that money to purchase the chemicals and materials for cleaning/repair. They told us our only option was to get $550 dollars of the work needed done and so we agreed. Matt told us he was going to come out on Sunday December 4th to do the outside chimney work. He never showed up and when called him the next day he said he forgot. We scheduled again for today on Thursday December 14th for Matt to come to the chemical wash of the chimney which is far less than $550, but we just want it done and its now too cold to do any outside chimney work. My husband called to confirm the appointment this morning and Matt told him they did not currently have the chemicals needed. Just a reminder WE PAID THEM $550 A MONTH AGO FOR THESE CHEMICALS. They said they'd try to come out today if they could get the materials. I am so fed up, no one has been helpful, the owner won't call us back and I just wanted to be able to have a fire in our new home for Christmas. I will never use this company again and neither should you! Update: They never showed up on 12/14/16 because they could not get the chemicals. So disappointed and so disgusted with their customer service. Update: They finally came out on 1/14/17 and completed a chemical wash; we were blatantly told that they blew us off repeatedly and that the main office was not helpful to them. We ended up paying $550 for a chemical wash that would normally cost $350. They even asked us if we wanted to use them for the rest of the work, we declined. Will never use this company again, so disappointed. read more

In November, 2017, I was quoted $125 for a chimney cleaning. When technician shows up, he does cleaning and charges my wife $150. I have made at least 15 calls, talking to Debbie, who acknowledged the $125 quote and who promises refund, but always blames it on AR. I continue to chase this $25 refund just for the principal of the thing. Be careful with this company, not very honest. read more

If I could rate this company with a zero, I would. A month ago I rushed home to give Jon, the owner of Chim Chimney a deposit as he requested that morning. The check was cashed the very next day. I scheduled a date for service with the office manager. She said that I could have it done at any time, any day. I scheduled the date. On that day, no one arrived. I called the office and left a message. No one returned my call that day. However, I got a call from Nick the next day. He was assigned to do my work. He said he would be out to my house the following day, again I no-show. This went on for several days. In the meantime, the company never called me back, I spoke to the worker Nick each time. Nick had an excuse for everything, he had kidney stones, couldn't find the flu size, yada, yada, yada. I continued to call Chim Chimney, no return call. I finally decided this was not the place that I wanted to do business with and I left a very angry message indicating that I wanted a refund. Then Jon called me back next day and begged me to give them another chance. I refused. He asked me to think about it and he would call back in a few hours despite the fact that I told him I wasn't going to change my mind and that I wanted my $700 back. He never did call back however, Deb called back. I told her the same thing, I want my money back. I have called almost daily and I have left messages, no one calls back. It has been a month and a half since I have given Jon Ceritto my $700. I have since found an honest company who did my work for $500 less! In addition, I have searched this company and found an abundance of complaints. NEVER do business with this company. read more

I experienced some difficulties with communication and getting project started correctly. Owner did work to resolve the problems