Toplines: Don't Walk, (Run) Away from ORA Surgery and Implant Studio…read moreI think most people would agree, negative Yelp reviews shouldn't be thrown around if you had one bad experience at a crappy pizza place or maybe a restaurant where you landed a server that was just having a bad day. On the other hand, dental work in general, but especially the process of getting a dental implant and all of the phases and costs that go along with it, merits warning for others that are about to go down this road. How did I choose ORA Surgery? It was recommended to me by my dentist, who I really love and who represents quite the opposite of my experience here. Having not a clue as to how many appointments and how much money and time this was going to take, I didn't second guess or do my due diligence. That's on me. All in, I spent a fortune (over $6,000) out of pocket over a process of (over 3 years now) on an implant that failed and now I'm starting from square one. That doesn't include all the money they made from billing insurance, which it seems they stopped doing altogether from what I was told on my last and final visit. I thought I was going crazy, but I have seen some of the other reviews now it looks like I'm not alone. 1) ORA is way overpriced and the whole point is profit - not well-being, not customer satisfaction. I have now had time to do comparisons on rates for procedures with other providers and these rates (apples-to-apples) are way above the norm. They push the "boutique, LEED-certified, green, sustainable" claptrap on you to distract you from terrible service, price and results 2) MY IMPLANT FAILED LESS THAN A YEAR AFTER PLACEMENT - literally fell out of my jaw while I was sleeping - after I reported this, THEY did not rush to get me in - I had to bug them (several times) to get back in 3) Once I was able to get back in I was met with nothing more than a shoulder shrug, a restatement of "how rare" implant failures are, and a not-so-subtle inference that it must have been something (I did) to make the failure happen 4) As of even a few months ago, I was having to call and BEG THEM to send over a treatment plan with estimates. Called, emailed twice, never received them 5) The staff is insufferable - my process was long enough to see the front desk turnover TWICE. Rude wouldn't be the correct word - you can tell they have had complaints because you can physically see them biting their tongue to stop themselves from unloading. CREDIT: There were a couple "back of the house" assistants that were kind, professional, and seemed to understand that some patients may ask questions about why a procedure or timeline was necessary 6) The disconnect between the front desk staff and the knowledge of financials (or even how to get an invoice) is so very suspicious, but I now realize it's probably the point. 7) Good luck with any insurance - if they do submit they will remind you that the insurance probably won't pay, you have to pay them in full NOW, and they will do so in a way that says "we are doing you a really big favor" 8) You WILL get nickel and dimed. There is a 2% charge on cards - EVEN DEBIT! I asked if I could go grab some cash to avoid this (because who carries that much cash?) and they acted as if I were shoplifting 9) The process WILL NOT be explained to you, and they will shuttle you in to do an x-ray/exam/some other arcane procedure, and the main point is they want to do it before you find out how much it is going to cost you or if it's even necessary 10) The general vibe of the experience: "You should be so lucky we are even going to see you, now please pay us and don't ask any questions" Steer clear of this one, and I am imploring those that are about to start the implant process - take some time to do comparative research, it's a huge investment of time and money, and if you miss, it's a big miss.

I have never given a Yelp review for anything ever. After my experience here, I do not know what…read moreother direction to take this. The first half of my experience was okay. Everyone was neutral. No one was nice, no one was rude, everyone was just meh. That's fine. I was sat down with who I believe to be Joan to discuss billing for my wisdom teeth removal. She informed me that insurance would cover 0% of my procedure and that $3,000 was owed before the surgery. Visibly upset, I reassured her that I was not upset with her and that I know she cannot do anything. I asked her what I can do. In an impatient and apathetic manner, she tells me to call my insurance and read them the codes on the sheet of paper I had just signed and ask them why they won't cover it. Cool, I'll do that. She brings me to the front and tells me I owe $120. For a copay? For what? Why wasn't I warned? Why didn't anyone tell me before or charge me before providing this service? I did not consent nor was I even close to aware of a possibility of a copay this large. While I am asking these questions, I'm being presented with dismissive comments. "This is just the way we do things here ma'am" etc. I told her I will not be paying out of pocket as I cannot afford to. I then ask for a copy of the paper that I signed that had the insurance codes written so I can take my business elsewhere. She tells me "No, you need to leave." After I mentioned that I have the right to own a copy of a document that I signed, she told me she would email it to me. I told her that I will wait until she emails it to leave. I call a family member in the waiting room expressing my sadness surrounding the situation-- this is a service I need and I cannot have done. The front desk worker, Jenessa, tells me, in a raised voice, that I need to leave and I cannot be in the building. After reiterating that I am a patient waiting for documents, she asked Joan to promptly send the document so I can leave the premises. After waiting for approximately 45 minutes, I asked Jenessa if printing the document would be easier or faster. She told me the situation was none of her business and to ask Joan. Joan explained that I was not a priority patient and she had more important work to do. As I was walking away, I (I think rightfully) expressed that there are multiple workers capable of sending me what I need. Jenessa then continued to raise her voice at me repeatedly. I told her the matter did not concern her. After waiting another 20 minutes for my document, I, with tears in my eyes, told Joan that person to person this is an extremely important document. It will allow me to receive an important surgery and I would appreciate if she would send it to me. I told her I would be leaving and I trust that she will. While walking out, Jenessa, the front desk worker, was laughing at my emotion and vulnerability. I peeked around a corner to look. She then proceeded to SCREAM profanities. I was speechless. She began to stand up, walk over to me, and scream as if she wanted to physically harm me. Her coworkers had to physically restrain her. I immediately left the premises. Not only did Ora leave me with surprise charges, their desk workers met me with no empathy, patience, or compassion. They brought hostility and aggression (physical and verbal). I think Ora needs to have some serious improvement when it comes to their financial transparency as well as their hiring process. The receptionist at my oral surgeon office should not attempt to physically assault me. I did get the document via email.

I went in with a blinding pain tooth ache...the kind if you just touch the tooth the pain…read morescreams...Dr. Michael Papa D took care of it. First of all he gives a great "numbing needle" honestly it doesn't hurt too much...I've had guys stick it into some primal nerve. He puts it in a zone that's sort of soft tissue and then when that numbs a little goes more for the tooth area, And He gets you numb. I'd swear some dentists are diluting the numbing agent...but he get's you numb! And did a great job with the extraction...no yanking just gently worked it out. Highly recommended!

Stay away from this place. Scammers, this practice will perform and suggest surgery even when it…read moreisn't needed, working with this office has been a total nightmare. Getting this office to submit my insurance claims has been a nightmare. I was told my surgery will be coveted by my insurance only to find out it wasn't and I'm out of pocket $6k I was told I needed to pay at front and the insurance would reimburse me. Not true. Very bad practice this office has of charging for services ahead of time. Don't go here.

This location is wildly disorganized…read more I scheduled a routine cleaning, showed up, and was told there was no hygienist on duty so no cleaning. I rescheduled, then got a phone call days later canceling that appointment. After that, I started receiving emails and texts telling me to confirm the same appointment. I called the office to clarify, and the front desk confirmed I was still booked. I showed up again (second trip), and they looked surprised I was there and said they thought they had called to reschedule because, once again, no hygienist was on duty. Staffing issues happen. What's unacceptable is confirming appointments you can't fulfill and wasting a patient's time twice. I wouldn't recommend this office for even a basic cleaning. TL;DR: If you value your time, go elsewhere.

This is a late review, due to much confusion and disappointment. I made an appointment to check my…read morefront tooth which felt like I had a chip on the inside, (could feel with my tongue). I was told that I needed all of my teeth pulled and required dentures. Admittedly I only had 12 to fourteen teeth left and was using partials for years. I agreed, unfortunately. The dentist had a habit of not showing for some scheduled visits and rescheduling was necessary. Anyway, teeth were pulled and temporary teeth were issued. I was quoted 8000 dollars for dentures, supposedly the new light weight dentures, and with insurance and discount I ended up with a 4000 dollar bill. Received new dentures in April of 2025 and life has been a misery. I had several appointments for ill-fitting dentures. Never saw a dentist only the assistant. Never was satisfied and still cannot bite, chew well and still experience gum pain. I did not return to that office again. So disappointed and also do not believe the correct dentures. I am 79 years old and will be seeing another dentist for consultation for what to do now. Quality of life should be better than this. Just want to let you know I cannot afford the amount necessary for implants, wish I could.

Dr. Veronica is awesome. She listens, is very kind, doesn't have a sadistic bone in her body and…read moreseems to think I floss a lot :) The entire office staff is friendly and fun. She is competent without being intimidating. Also very good with scaredy cats, I know a very reluctant patient of hers who felt very safe with her. Went to school at Northwestern.

Dr. Veronica and her staff deserve 10 stars, not just 5!…read more We live in the Northshore, and are more than happy to drive into the city to receive such an incredible Dental experience...time and again! The earlier review said it best by using words like awesome, competent, friendly, and yes FUN...our two grade school kids love to go to Dr. V's!! Dr. Veronica Dimario is extremely gifted, and we are very fortunate to be patients at Dimario Dental Services. Rob M.

well what can I say Julie is one of the best, going to the dentist is not a walk in the park but I…read morepromise you, that it will be as easy and as pleasant as it can be if you try this dentist she is one of the most accommodating and pleasant people you would ever meet I think I send her over 10 of my friends and family and they had nothing but good things to say about her they just keep going back I just hope she will not retire any time soon

The two times I've been in this facility, I didn't have any issues. But, my third visit was so bad…read morethat it made me look for other dentists. Dr. Chan was already 15 minutes late and when she saw me, she made me feel like I was bothering her by being there (when it's her job to check on me). She seemed in a hurry to talk to me, she was annoyed whenever I asked her questions and was condescending towards me (including the person who took my xray). That whole experience is something I don't recommend. I love Claudia (dental hygienist) though, she was always so nice and helpful in all of my visits.

This is the worst dental office known to man! Dr. Chan is super friendly and ensures that her…read morepatients know what's going on in their mouth. But she is rough when it comes to her work! Anna Aker, the front desk lady is the worst! She lost payment for me for 2 plus months because she writes everything down instead of entering it into a computer system. When it was time to make another payment on my third visit she asked me how much i had paid previously because she didn't have the information. This dental office also lost my file because Anna spelled my name entirely wrong in addition to putting my file in the wrong section of the filing system! Anna also keeps everyones dental files behind her desk (which is the front desk) with no lock or key (and open to the public) ....which I am sure is against HIPAA. In addition to the above mentioned, Anna charged me $220.60 over the course of 3 visits even though my insurance is in-network and covered all but a PPE Equipment fee that this dental office charges which is $10 every visit (totaling to $30 and not $220.60). The PPE fee is not covered by insurance, and the office staff (Anna and others) don't even where masks...so what is the $10 really going towards????? They also charged me more for services even though I was in-network with them! When trying to gain information on why I had paid such, Anna sent me the insurance claim statements and NO receipts.....which goes back to my original point she writes out everything and does not keep record of anything!!! Hands down the worst experience I have had with a dental office and Anna is truly the worst...... she is rude, unprofessional, and should honestly be fired for the overcharging + lack of HIPAA concerns! And yes, I have great insurance BCBS dental PPO, and they (She) was still doing this! If y'all do anything please read the reviews before choosing to go here! There have been multiple people stating their dissatisfaction with service as well as problems with over payment!

When I previously wrote this review, it was for my initial appointment and I felt satisfied…read more However, when I went back for subsequent visits, I completely changed my mind. The office itself seemed unprofessional in a way that I wouldn't expect it to actually be a dentist's office. It seems empty and slightly unclean. Then in the exam room, it seemed stark and strange. Very uncomfortable. But this is just the tip of the iceberg. The tech who cleaned my teeth stated that I have very clean teeth and used only the polishing instrument to clean them. No scraping or anything. Without showing me xrays, the dentist said I had cavities, which she drilled and didn't add any sort of fillings to. I have to get a root canal and I have been avoiding it because I felt this dentist was a sham. So I went to a new dentist, who found 6 cavities in my mouth. When he cleaned my teeth, he asked if the previous dentist did any scraping because I had plaque along my gum line. When I told him they didn't, he immediately knew something was wrong and asked for my previous dentist's information. I now believe this dentist not only didn't clean my teeth or find the actual cavities I had, she also weakened my teeth in a way that presented more problems for me. THIS DENTIST IS A SHAM AND SHOULD BE LOOKED INTO. I will be reporting this incident.

DON'T TRUST THEM... I want to give them no stars if I could. I got a groupon for a cleaning as a…read moregift and had them do that. I then needed a root canal and have no dental insurance so I told them I needed it done for a fair price. They told me like 950 seemed like a great deal. I saved for it got it there they started off by saying I had an infection and needed drained first so it would be an extra 350 I figured still a fair deal. I got it done and later found out by my original dentist that I never had an infection I ended up coming back and for the root canal and had to sit in an office for an hour and a half cause the doctor was late. I ended up having to come back because I needed to eat dinner. I finally got the root canal and then they inform me it will be an additional 1300 for a crown and filling which they never told me until after I got it done. I decided to go to my old dentist for that and he needed to take new X-rays before they refused to release the one's they gave me at pearl it showed that they only took one of the two roots and out and I would need a whole another root canal because they did not do the job right the first time and also I never had an infection so they scammed me out of over 1000 dollars DON'T TRUST THEM OR USE THEM ( I wanted to add to this they called me back this week and told me that they had informed me I would have to go back to finish the second part which they never told me which they claimed they did inform of so more lies and I am sure that would be an additional cost as to why they could not to do at once is beyond me and they also called at 9:00pm to tell me. This place is an even bigger rip off then I thought avoid them at all cost) ZERO STARS!!!!

I had my last dental exam when I was in middle school. Never saw a dentist after that until i was…read more22 (that's a long time). I was referred to 3020 dental by a friend and for the past 9 years I been coming regularly. Dr. Satish Reddy and his staff are always very welcoming. Easy to book appointments. When I came in I got my initial cleaning, x-rays and a deep cleaning. The cleaning wasn't painful and I was comfortable through the entire time. I'm happy to be referred here and after almost a decade of coming here I wouldn't go anywhere else. I'm currently commuting almost an hour and it's worth it.

Worst experience ever! My daughter needed 2 teeth extracted and dentist Reddy decided to take one…read moreout without anesthesia! My daughter was crying and he said "I got one tear out an eye" and laughed. When I asked why she was not numbed he got offended and started raising his voice at me for calling him out on his wrongdoing. I said to him "you could of asked if she was going to get anesthesia" he got offended and started raising his voice. When I asked him to lower his tone he walked away and said "I can't help you". Please don't take your children there.

I've been going to Lakeview Smiles for a year now and all three times I went I had a great…read moreexperience. I never had to wait long, scheduling office visits was easy, and they were always honest with pricing and never tacked anything on as a surprise at the end. My health insurance doesn't offer dental, but Lakeview Smiles has a package that includes two cleanings and offers a discount on other procedures like fillings. If I weren't moving away, I'd continue going to Lakeview!

My care was prompt professional and excellent. Dr Jackson is a great dentist he has all the lasted…read moretechnology.