While the technicians seem knowledgeable, there is a lot of wasted time. When I arrived, I was…read moredirected to Mike, he seemed to be the head, and he said I'm very busy and I'll get to you in a minute. He kept saying that over and over again and appeared that he was just simply pushing numbers as opposed to Greeting new customers. While they were able to do a great repair on my vehicle, their customer service is lacking. I asked for my part back after the repair and he stated he needed to keep it as a core; shouldn't all repairs come with the option to keep parts? I called the auto store to get a quote on the price for the part; I was quoted $120. I called again another 15 minutes later to find out if it was new or rebuilt and they told me that it was no longer available that a corporate customer had purchased it. When I looked at my itemized bill, I was charged $145 for the same part.

We blew a tire on our Airstream on I10 around 4:30 pm. These guys had us back on the road before 5…read more The receptionist was very helpful directing us and the crew even backed the rig into the bay for us. They did excellent work. Thankfully they had the right tire for our travel trailer. 5 stars for Wiest tires in Ft Stockton, Texas

We spent over $900 on tires here at this tire shop. Within two months we got a flat. So we brought…read moreit back and was told we would be charged an extra $25 to fix it instead of fixing it at no charge like they do at larger chains such as discount tire. Even though it has been less than 3 months and the owner said we don't offer warranty on our tires and the $900 u spent was nothing. This is why smaller businesses cannot compete with larger chains they just do what they want and take advantage of this being a small town. So if you want to have your money taken from you and be taken advantage of by all means

I came to this tire shop because of all the great reviews. The dude eventually popped out of the…read moreshop and asked if he can help me. I told him about a nail I had in my tire. The guy looked at my tire and suddenly he looked defeated. He rubbed the back of his neck and shook his head. He asked if the tire was a run flat and I told him no. The dude rubbed the tread back and forth with his left hand and studied the measurements of my tire. After a brief self debate in his head, he told me he couldn't fix the tire because it was a low profile tire and too hard. Wow...a tire shop that can't fix a simple flat. He referred me to another establishment.

Stranded for about an hour with no gas waiting for our tow truck but graciously Alonzo came…read moreunexpectedly and asked us if we were ok and needed any help! Great man and positive attitude. Asked us if we'd like any water or soda as well while he was putting gas in our tank. 10/10 customer service!

Wanted to write this review to share my encounter that I had with this man driver woke me up at…read more3:30 AM that he had a blown tractor tire and that he had contacted Junior services for help getting it repaired. The driver had asked him if he accepted card as form of payment he had said yes so we thought everything was fine. He completed services. Everything was fine but after he was done repairing the tire, he called me asking me how I was gonna pay him. I told him that the driver had the credit card to make the payment and he told me you know what I'm gonna tell the truth I have problems right now with child support and I can't run your card because they're taking my money away. I explained to him that that's why I have the credit card for emergencies because I couldn't afford to pay him the $460 out-of-pocket at that point cause I had other payments to make he asked me well what can you round up? What can you get me? I told him that if it was going to be Zelle, I could only do 300 Because that's the only thing I had available at the moment And he told me to ask the driver for more so we could give him the full $460 And I told him that I couldn't do that to the driver and he said oh that's fine. Don't worry about it. I'm gonna have to call somebody to take the tire off. I had to call my brother to see if he can lend me some money. He sent me $100 and then I told the driver to tell him to see if he would accept $400 and he still said no and that he was gonna take the tire off so by that point i asked my brother for the other $60. My brother sent me the money and I told him I was gonna pay him and then he said no don't worry about it Just save it so you could pay all the tickets. The DOT is gonna give you because it's my job to inform the DOT when something isn't right and can affect third parties. at that point, I got a call from my driver, letting me know that the DOT had arrived and had told my driver that the DOT was there because he had told them that he was gonna take the tire off and that we we're gonna drive off without any tires by that time. My driver told him that was a lie that he was that he wasn't gonna move at the end the DOT ask driver to show proof of payment and they let him go but this comes to show you how this guys works be careful with this guys if he doesnt get what he wants he will call the dot !

So my husband was headed to Arizona from Houston Tx. All of a sudden something snapped and his van…read morestopped working, he took it Fernandez Auto shop in the middle of nowhere and he actually helped him get parts and fixed him up , he and is staff worked till 11:30 pm to fix his van, who would do that???? No one that I know!!! But they did. Yes it took him some time and money but these guys did their very best to help him fix his van. So that being said I'd give them 10 Stars. If you want services and are willing to wait and pay for what they do it's worth your time and money!!!

My Jeep broke down on the side of I-10 in the middle of the night. This shop had me back on the…read moreroad in two days with a quality repair. Yes, it was expensive but they had to go get parts from Odessa because the upgraded oil cooler and pressure switch were not available in town. It is a family run business and they all seem like good people.

I brought in a nice and extremely well maintained vehicle with a turbo failure due to high mileage…read morethat they could never get right. I wish they would have been honest about their skill sets, priorities and experience on my vehicle. This is not a clean or professional shop environment whatsoever. Went on more than half a dozen test drives after the sloppy, lazy "mechanic" David would say "good to go" and then could only say "you don't like the new turbo, we can warranty it and you can do a labor claim and we can do it again" instead of finding surrounding issues they caused, and me having to watch for several days while no one would even attempt to make progress with parts in hand. All they want is a revolving door of fools with money. They do not use any sort of program like AllData to bill hours- it's just however long it takes them from when they stumble in the bay doors and stumble back to their RV on site at the end of the day, and you the consumer pay for everything in between to keep their lights on (which are also mostly broken in the main shop anyways). Workers like David sleeping all day in the RV on property midweek because of some random late project the night before while he's in the middle of your truck, and then leaving and going on 5 hours of meal breaks during 9-6 weekday hours with their tinder dates that they try to laugh about later with you. No one can stay on task and finish a project there. They hop around from one semi rolling in to the next. Best to keep limping your vehicle somewhere else, or it might never leave like the rest of the broke down vehicles surrounding the shop. Unfortunately for them- Yo entiendo mucho espanol and I can hear what you're saying about other customers and businesses from outside the bay doors. Then there's several employees calling and harrassing days later and wanting you to take your review down when it's critical. Friendly when they want your money, then sloppy, careless and eventually rude when it counts. My conversations with employees at the shop are recorded and shed light for me now. I played by their rules and gave them all the space they needed, hoping it would be more motivated and respected help and it bit me in the butt for over $6500. After having the vehicle in my possession I found numerous electrical connections ripped from their terminal or harness and/or left unplugged, pipes left unclamped and brackets unbolted. Drained 18 quarts of oil from the crankcase instead of 10. Speculating they set my truck down on concrete blocks and bent transmission crossmember. What kind of "bro why did you leave and not let us finish" response will this get after it was there 6 days..

Emanuel great customer service above and beyond went out of his way to help. Good company to get…read morethe job done.

This is the ONLY TIRE BUSINESS I WOULD EVERY GO for tires…read more THE VERY BEST! The manager Franky is a great and TALENTED and HONEST MAN! We went to have a flat tire repaired at another location down the street (west). They tried to Screw us for all kinds of fees hundreds of dollars. Just a flat repair could have cost us thousands of dollars after the bad tire/repair shop was done with us. Franky fixed our vehicle for free in minutes. Franky found the problem that the other shop made when they mounted our wheel. They missed align the wheel when they mounted it. We gave the Bad shop the opportunity to fix the problem and do the right thing but they just wanted to take advantage of us. (We are traveling cross country in our new RV Motorhome). The poor workmanship From The Shop West of Bill Williams. Made our vehicles wheels feel like they were about to fall off the vehicle as we traveled at 50 to 60 miles an hour, after they Fixed our flat tire. When we returned to ask why our vehicle was in such poor condition. The bad guy shop told us we needed all this work all new tires and diagnosis fees of over $175 and more BS. THEY CREATED THE PROBLEM. After incorrectly mounting the wheel. Our vehicle only has 11,000 miles on it from the factory. After all that we are true believers, Bill Williams Tire is the BEST! ONLY HAVE YOUR TIRE WORK DONE AT "Bill Williams Tire" and see Franky the best guy in the business!

We were just passing through Fort Stockton to CA and we were early in our journey in a fully packed…read moreSUV when my husband found a nail in the tire. They were able to get us in immediately; I sat and chatted with the workers while our tire was worked on and they were incredibly friendly and gave insight on the leg of the trip to El Paso. We had out of state plates on the rental and weren't local, but staff was still super friendly Tire was fixed in no time and it held pressure well for the remainder of our trip. Price was great and the whole thing was probably only about 20min for tire off, fixed, and back on and pressurized. If we ever have to make the trip again, we know to check here for our tire needs.

If you have a tire blow out in the remote area of Ft Stockton, TX - Five Star Tires is an absolute…read morelife saver. I had my truck tire blow about 10 miles east of Ft Stockton with my wife and 3 dogs in the truck. It was 3pm on a Sunday. We were still 6 hours of driving to make it home. I was able to change to the spare, but a spare won't make it 6 hours of highway driving and I needed a tire. I thought I was going to have to find a hotel and wait till Monday for a tire shop to open. Wife did a search and found Five Star Tires , open 24hrs and we headed that way. Joel had the tire we needed, gave us a fair price and provided exceptional service. He had us back on the road in about 30 minutes. Thank you again Five Star Tires! Also, FYI to others, after hours fees still exist even if they are advertised as open 24hrs - an operator is making themselves available on a Sun, or after hours to help you. Don't give the business a poor rating like one other did. This business saved me and my family a lot of grief and I'm thankful for their service. I hope I never have a blow out like that again, but if I do and it happens to be in Ft Stockton area, I know a guy.

They saved the trip. I had 2 consecutive flats between Ozona and Fort Stockton at 4:30 in the…read moreafternoon. My roadside assistance plan contacted 5 Star, and they came to my location 45 miles east on Ft. Stockton on I-10. Thankfully he had the foresight to bring along another spare and stayed with me as I drove to the shop in Ft. Stockton. While enroute to the shop another tire failed but he had another spare ready to go. 5 tires, 2 replacement rims later, we got back on the road at 10:15 PM. I drove another 1000 miles with no issues. I followed his professional advice and monitored the tires and successfully completed the journey.

Great fast service. Our tire popped on the highway and they were able to replace it quickly on a…read moreSunday afternoon. I highly recommend this place. They also accept credit cards.

These folks were lifesavers! We had a flat in ft Davis on Saturday morning. Put in spare tire,…read moredrove slowly to ft Stockton, found this shop courtesy of mobile tire repair person who told us tire was not fixable due to damaged sidewall. He called ahead to HL Mobile, and we limped on over. After inspecting our flat they confirmed what mobile tech told us. They had good, used tire they installed in no time (after ensuring no leaks). They removed our spare, installed "new" tire, and we were on way in no time. Very professional, kind, and efficient. Very reasonably priced, too. We are now heading home to San Antonio with relaxed heads as we wrap up our West Texas vacation

Blow outs suck. After getting a blow out on our fifth wheel TT Geicos roadside assistance said…read morethat nobody would fix it that they called. We decided to do ourselves which meant unhook and drive 35 miles to AutoZone to het torque wrench to take lug nuts off. Then it was Saturday and all places called said nope don't carry TT tires just semi tires. Thank fully Oasis answered and said sure come on done. It's got after hour service but who cares paying a few extra bucks to het back on the road again and not waste good driving hours.

On our way back to Arizona, our gooseneck trailer had a bad tire. This was our first call, the…read moreplace was not open but if nobody could help us he would come on down. Called around with no luck. Called him again and he meet us within 30 minutes. Helped us out a lot repairing our trailer. Had a tire in stock and was out of there in no time. Thank you for the amazing service! Would definitely recommend. Didn't want to bug him on his only day off but glad he came on down. We really appreciated your help!

We blew out our tire about 45 miles east of Ft. Stockton in the middle of nowhere during a dust…read morestorm, and it was a nightmare trying to find anyone to assist since we didn't have a spare. That is, until we called Oscar at S&S Truck Tire & Service. Not only did he find us on his day off to replace the rim (no easy task without a tire machine), but to save us time his wife kindly picked up the new tire from their shop and met us on the road since he was traveling from the opposite direction. He also charged a fraction of the price it would have cost us to have the vehicle towed and repaired in Fort Stockton. I would 100% recommend S&S Truck Tire and Service, they are truly a lifesaver!

Unfortunately got a flat tire during my drive, but this shop was a life saver, open 24 hours and…read morehaving the specific tires needed for my vehicle. The service was phenomenal, went above and beyond despite how late it was, and walked me through the process of how to help reinforce my tire life.