I was a loyal Chinook customer for about 10 years and enrolled in their Comfort 365 maintenance program with twice-yearly paid service visits. Unfortunately, my experience over the past couple of years has been VERY DISAPPOINTING. In December 2023, Chinook replaced a blower housing under warranty on my Goodman gas furnace. Recently, their own service manager confirmed that the WRONG size blower housing had been installed. It never fit properly, which led to vibration, noise, repeated wiring disconnections, and even periods during the winter of 2025 when our home had no heat. There was also a serious safety concern involving sparks and smoke when the blower assembly became dislodged. What is most concerning is that this issue went undetected for about two years despite multiple service visits under their Comfort 365 maintenance program, along with additional service calls involving different technicians. That represents a clear failure in workmanship and diagnostic thoroughness. I was told the supplier may have sent the wrong part, but as the installing contractor, Chinook is responsible for verifying proper fit before installation. Regardless of the source, the wrong component was installed and left in service for years. After paying around $900 for a blower motor replacement in January 2026, I reported that the furnace had become noisy again. Instead of reassessing their recent work, the technician told me the furnace was a "lemon" and quickly referred me to replace the entire system--including the outdoor heat pump, which had no issues--primarily due to its age (11 years). That raised serious concerns about accountability and the approach to resolving issues. The proposed solution for the blower housing problem was only a temporary "band-aid" fix, with no guarantee it would hold and no meaningful workmanship warranty offered, while I was told it could take months to obtain the correct part. Despite years of paying for maintenance services intended to catch and prevent problems like this, a fundamental installation issue went unrecognized until much later. This experience reinforced for me the importance of PROPER INSTALLATION, THOROUGH DIAGNOSIS, and ACCOUNTABILITY. I would not recommend their services. read more

Amazing customer service. hardly any wait times! thank you for all being so friendly and fixing our issues promptly. definitely recommended! read more

Chinook will charge you a flat rate diagnostic fee if you call them to look at your AC , heater, etc. and charge super inflated flat rate for repairs. Avoid them if you can. I had them come out to look at a heat pump unit and they found a blown fuse on the low voltage side of the heat pump. In their brilliant diagnosis, they determined it needed a new fuse, and quoted around 400 dollars on top of already paying the diagnostic fee. They made no attempt to find the actual cause of the fuse blowing. If I had not cancelled the "repair" which was them swapping a 10 dollar fuse and charging $400, it just would have blown again, and they more then likely would then charge more diagnostics and more repairs. I called an actual skilled technician from Apollo, and they pinpointed the low voltage fault within an hour and had the part replaced and heat working again. Chinook will seemingly up-charge, fix the symptom and not the fault, and make no skilled attempt for actual fault diagnosis. read more

Was charged a diagnostic fee for the repair of our pool heat pump. I knew what needed to be repaired and just needed a quote. Was told multiple times I'd have it the next day. Almost a month later and no quote. Called for a refund of the diagnostic, which was a complete waste of time. Was told they couldn't refund it. Not even about the money. Terrible customer service. Would not recommend. I know others that have had similar experiences. read more

Very expensive. Get lots of quotes, these guys were $6k more expensive than a local competitor.

The Comfort Consultant was friendly, listened to what we wanted, and what we wanted to spend. They were out to install a few days after our decision. The technicians were kind and kept on task in a very professional manner. We love our new system! It wasn't nearly as painful as I had anticipated. Thank you Chinook! Shannon Rasmussen read more

We called Chinook for some routine hvac maintenance. They were prompt, polite, and did excellent work. Rigo was amazing. He took the time to do things right. As he worked, he photo documented all his work and showed us the repairs he needed to make. He made sure that we approved the repairs before doing them. He explained things carefully and his work improved our system. We should be able to get a lot more life out of it. We were very pleased and will have them back next time we need maintenance. read more

We got a whole new HVAC system installed a year ago. when I got the quote I specifically asked if they include all new wiring, they said yes, everything is brand new.  Now a year later I have had techs out 7 times for repairs now due to electrical problems.  last time we had a tech he told us they used the old wiring during the install, he cut the freyed ends off the wires.  The Techs have been amazing, and doing what they can.  I sent an email to the company about my disappointment, but never got a response.   Fortunately I got the 10 year warranty with the install, but this is unexcusable.  I would definitely go with a different company if I had to do it again. read more

Chinook heating and air just sent me an invoice for work that was never done. the tech came out, I have the maintenace contract for my HVAC system with chinook, he gave me an estimate for this work, he did NOT PERFORM this work he DIDNT even HAVE the parts on his truck! This in insane, iv given thousands of dollars to this outfit and a scam bill is nuts. Be warned, you be paying for work never done if you call these people. read more

Our house is 1.5 years old. Chinook installed the all the HVAC stuff. 3 times this year so far my A/C has shut down and stopped working and it's only June 16th. They will not come out after hours or on weekends if it concerns a warranty repair. Once you pay for the equipment and install, you are only a valued customer if you're willing to pay the high hourly rates for after hours or weekends. A boiled potato has more loyalty to its customers. read more

I unfortunately cannot recommend Chinook Heating and Air. I was having trouble with my fire place and called go have their technician look at. The technician showed up past the 2 hour service window and spent approximately 10 minutes there to diagnose a problem but not all the way. This cost me approximately $103 with no money going towards follow up service. If we would if spent more time and diagnosed the problem correctly I would liked recommend them. But short and too the point it what they prefer following with charging you quite a bit for dispatch. read more

These people are an absolute joke. My house is 1 year and 8 months old, 99 degrees outside with four kids that live in our home. Our unit was installed with the house that was built in NOVEMBER 2016 and our AC stops working. Our unit is LESS THAN TWO YEARS OLD. I called them and the lady that I spoke to couldn't care less and stated that all "warranty" work is done Monday through Friday. So forget about our kids, it doesn't matter that it's almost 100 degrees outside and we have to just deal with it. I will be for certain that I never have to deal with this company in our next home because I refuse to work with a company who doesn't care about their clients. I have never been so frustrated in my life with a company that cares so little about the ones who bring them business. Never again. I will also add that even if we wanted to get it fixed by someone else, we can't because this joke of a "customer service" gal stated it would void the warranty. So until Monday at 10AM, our four kids all 7 under, my husband, and myself have to sit in a house with no AC while it's almost 100 degrees outside. Nice work Chinook. Nice work. read more

It saddens me to be writing a very negative review about a company I have blindly used for over three years. However, some issues have come to light I want to share with you. Chinook charges you to come out and diagnose a problem. I understand they have travel time and mileage on their vehicles but if you have more than one item you want them to look at you are charged for each repair item. Chinook does not apply any of that money to the actual repair. In my instance, my second problem was a fireplace fan noise. The tech spent two minutes to walk over to the fireplace and listen to motor and say "It needs to be replaced". That would make Chinook's hourly rate for that diagnosis about $2,700. This got me thinking so I looked up the price for the parts Chinook said I needed and the cost they quoted. After researching the cost of parts their estimate did not compute for me so I called and asked what their labor rate was. Chinook would not disclose their labor rate. First RED FLAG. The second RED FLAG was Chinook telling me I needed to replace the electrical wiring to my humidifier that they directed my electrical contracted to install in the first place. Now Chinook wants it wired differently to do the repair and for me to pay for it after I paid the first time under their direction. They either were wrong the first time or now. If you choose to use Chinook, ask for a detail estimate with parts cost and labor costs per hour. I would suggest a second estimate. As for me I will not use Chinook again. Ted K. read more

We've had great service from Chinook.a few small snags, but for the most part helpful techs, very responsive. We had an iced up heat pump in the middle of summer on a Sunday morning and got a tech out in a couple hours. Wasnt a major problem and only cost us about $45, we are in the service plan though. I would recommend them read more

Scheduled to have my ducts clean to come out between 12pm-2pm. Never showed up, called at 4pm and rep stated someone forgot to schedule appointment. I requested for my $625 refund, and advised the rep my time was just important as there's. read more

Chinook is awful and unresponsive. I'm on a maintenance contract and Chinook's technician missed an obvious Freon leak during a biannual inspection last month. I specifically asked about the Freon level during the service call, because there have been problems with it in the past, and the technician said the level was fine. My air conditioner didn't cool down the house when I turned it on for the first time three weeks later. That prompted another service call and a bill for four pounds of Freon ($250-plus). After the Freon was recharged, my air conditioner still didn't cool down the house. I called Chinook and asked to talk to a manager. The person answering the phone took a message. I waited six hours before calling a second time. I was told the manager hadn't been in his or her office and all the messages he or she had received were sitting on a desk, unanswered. I plan to cancel my service with Chinook today. I suggest anyone who does business with them cancel immediately and find a more reputable company. read more

Chinook installed my system in our new home in 2011. We always had them come out every 6 months for maintenance. Five years in the outside unit went out, no problem we have a 10 year warranty on it... they still tried to charge us full price after haggling with them they found one that had a "dent" on it and will give us that one at no charge. Not sure why but we continued to use them as our seasonal maintenance. Now I find out that if they had been doing their job in their maintenance checks they would have found the the rusty leaking coil in the unit. They never took the panel off to do their checks on it. I went with my gut and had another company come out and get us ready for summer and they found the rusty coil, so we had a friend that does HVAC work come look as a second option and sure enough it had been leaking for a while too. If the technicians were doing a thorough job like they were charging they would have caught it. When I called to let them know that their technicians never took that panel off if they did they would have caught the problem before I had to replace whole unit, the lady was short, rude, and defensive, but then again she was rude when I had to deal with her 4 years prior as well. Please take these reviews seriously this is my experience for almost 10 years. Remember businesses are always quick to take your no but as soon as you have a problem you're not valued as a long term customer. It's very disappointing read more

Sorry but never again will I call you to come fix my stuff. Payed you 90 to come fix my furnace and you maybe spent 15 minutes or less here to tell me nothing was wrong when clearly there was. If you would have actually fixed it I wouldn't have had to have someone else come and fix my furnace and have them put the part in you should have replaced. read more

A few weeks, our heat pump & furnace went out. Chinook was recommended to me by a friend who had used them multiple times in the past. I called and made an appointment to have someone quote us for a new HP and furnace. The guy who showed up was soft spoken and seemed very polite. After he took a look around, he asked me to write down my email for him to send the quote to me. It's been 3 weeks and I'm still waiting... I even mentioned it to my friend, who is personal friends with the owner and had called him and mentioned that I hadn't gotten my quote. Guess what? I'm still waiting. Obviously they've already lost my business - look up Delta Heating & Cooling in Richland. Glenn is the owner and he is great! read more

My grandparents moved into the family Prosser home in 1913. Their three children were all born and raised in the home. It is heated with a Daikin ductless heating system from Chinook Heating & Air. Dave the owner, Shelly at the front desk, and Terrence the technician were wonderful in solving a difficult heating problem. Our family will always be a loyal Chinook customer. Thank you Chinook!! Norm read more

Fantastic Company...these people had the foresight to keep employees on during the weekend. With that being said, our air conditioner when out and Chinook was called. I spoke with a live person and was place into the schedule Immediately. He was running a bit late, however stayed in contact with us as to his arrival time. Once Julio C arrive he was professional, precise, friendly and fast!! Sometimes you gamble cold calling companies but we were very impressed. Thank You read more

Had a service contract, one month after maintenance our system has a leak. Our technician was late, unprofessional, poorly equipped, and unable to identify our system leak due to not having proper equipment. Very poor communication and customer service skills. read more

I checked the Tri Cities Home Builders Association website for residential HVAC contractors (a good way to avoid "fly-by-night" contractors) and Chinook had the earliest availability to assess my suddenly non-functional air conditioning. Th technician discovered that my 60+ year-old system was dead. Their estimator was available same day and quoted several options. Replacement was scheduled for two weeks out. Like every contractor I've ever dealt with, they wanted half down and half on completion. They knew that I was going to be out of town on vacation. But next day, while I was between aircraft, they called to say that they'd had a cancellation that day. On my go-ahead, they installed the new system knowing that I wouldn't be able to pay them for several days! I love my new system, their technician cleaned up after himself, and they never harassed me about payment. Of course I made arrangements for payment as soon as I got home, but it was a real relief not being hounded. Chinook did everything over and above. Do yourself a favor. Choose Chinook. read more

I wish I could give this company a lot more stars. The service has been great and I will never go to another heating and air for my business. I purchased a brand new heater (furnace) they bid 1500 or more less than the other two businesses I had bids from, and the installation was done promptly and well! Always polite, the price is right and follow up could not be better. Thanks Chinook you have a customer for life!! read more

I called Chinook to get a second opinion on my AC/heating, and they were able to come out a day before my second opinion. I was blowing warm air and the technician told me my unit was shot and I would need a new one. I got an estimate for $9774 for a new unit. The next day, Elite came out and the only thing wrong with the unit was the thermostat needed to be replaced. Need I say more. I called the manager for a refund for the $88.00 I paid to be told an untruth. Mary P read more

I highly recommend Dave and his staff to everyone I meet. They have provided excellent service and support for all my heating and air conditioning needs. read more

Complete installation of duct work and Daikin heating and air conditioning system Our home was built in 2007, yet the previous owners did not have air conditioning installed. Before contacting any service company for heating and air conditioning estimates, we researched the best type of application for our particular air and heating needs with an environmental engineering firm. I contacted numerous companies for estimates. In conclusion, we decided on a Daikin Split System with ceiling mounted multi-flow compact and cassette type units because of their extremely high SEER rating, quiet operation, efficiency and reliability. Dave Hubbard, owner of Chinook Heating and Air provided a very reasonable estimate for the type of system that we needed for our particular application. Dave and his duct work installers showed up on time to install the duct work. The electricians were on schedule to install the electrical wiring and components. The techs then installed the outside and inside units. The type of system that we had installed is very new to the local market, so it required several adjustments. Each time that we called Chinook, either Dave himself came out immediately or sent his most experienced techs. After the final adjustments were made and the system was up and running to full capacity, we can truthfully state that we could not be more pleased with the system that we had installed. It is so extremely quiet that you cannot hear the indoor units kick on. The outdoor unit is so quiet that you have to be right on it in order to hear it running. To say that we are amazed at this system's functionality is an understatement. The entire Chinook company - Dave, the installers and techs as well as his entire office staff went far above and beyond anything that we could have imagined or hoped for to satisfy and meet our needs. If you want true customer service from a company and staff with the highest work ethics and integrity - then hire Chinook - you will not be disappointed!. read more

I used Chinook for a second opinion to A-1. A-1 was trying to tell me that I needed a whole new unit ($8500.00) and when I called for a second opinion, Chinook found a loose wire to the fuel valve and they fixed it by simply snugging it into the fully seated position and the heater worked great. They saved me a lot of money which I needed since I am out of work right now. read more