One of the worst service experiences I've ever had. Marianna Chevy Buick GMC's service department…read moreis completely unacceptable. Instead of helping customers, it feels like their main goal is to squeeze as much money as possible out of people. Communication is poor, issues aren't explained clearly, and accountability is nonexistent. I left feeling taken advantage of rather than helped. I would not recommend their service department to anyone.

I am filing this Yelp review to formally report a highly deceptive and unethical experience I had…read morewith Marianna Chevrolet/GMC, which appears to be engaging in manipulative financing practices, dishonest sales tactics, and predatory behavior toward consumers--even those with excellent credit and solid income. I was in the process of purchasing a vehicle through this dealership. Despite being more than qualified, I was presented with a financing package that came with an unreasonably high APR. When I questioned it, I was told this was the best and only offer available--despite the fact that I later discovered they had submitted my application to multiple lenders, including one that approved me for a significantly better rate. Rather than disclose the more favorable offer--which I would have accepted without hesitation--the dealership intentionally withheld it in an apparent attempt to coerce me into agreeing to the higher-interest loan, which would have benefited them, not me. When I confronted them with evidence of the better APR from one of their own partner lenders, they continued to push the false narrative that the inflated rate was my only option. The situation was made even worse by the behavior of the two sales representatives assigned to me--Landon and Glenn--who were clearly working together to mislead me. They provided inconsistent answers, evaded direct questions, and deliberately avoided putting anything in writing. Their actions demonstrated a complete lack of transparency and professionalism. It became increasingly clear that I was being manipulated from the start. Despite telling me the deal was finalizing, and encouraging me to move forward, they had already decided to sell the vehicle to someone else--likely due to my refusal to accept their shady loan terms. They even instructed me to purchase full insurance coverage, which I did in good faith, incurring out-of-pocket costs. Then, without any warning, I was told the vehicle was sold to another customer. Their actions wasted days of my time, cost me unnecessary expenses, and completely disregarded the basic expectations of integrity in any business transaction. To make matters worse, the dealership submitted my credit application to multiple lenders, resulting in several hard inquiries on my credit report--even though they already had a lender offering terms I would have agreed to. These unnecessary hard pulls have now impacted my credit score. It's clear that these inquiries were not made in a genuine effort to secure the best financing, but rather to string me along and pressure me into accepting an inferior offer. This pattern of behavior--from withholding better loan offers, to running multiple credit checks under false pretenses, to pushing me into buying insurance before backing out of the deal--amounts to deceptive, unethical, and possibly predatory business conduct. Reports concerning these predatory sales practices have been submitted to the BBB and the FTC for investigation.

The service department was more than willing to help us out. We were traveling through in our RV,…read moretowing our 2022 Jeep. We had blown a fuse in the Jeep early in the day. When we got to our campsite we thought we would run to the parts store and get a fuse. The Jeep had other plans. Absolutely would not start. Called here at 4:55PM Jonathan said bring it in the morning and we'll look at it. We told him we would have to tow it behind the RV. He advised us that there was construction so we would need to pull into the grocery store parking area as we would not fit otherwise. My husband could not sleep much last night, thinking about the problem. As we drove to see Jonathan there was a parts store. My husband thought let's get that fuse and see what happens. Well it worked! Called Jonathan and told him we are good to go. He genuinely expressed that he was happy for us and was concerned we were going to be stranded as we waited for parts. Not many people care about another's inconvenience even though it was certainly not Jonathan's fault. After so many years traveling around the country we have come terms with "shit happens" but it's nice to know that there are guys like Jonathan out there for us.

From the owner: The vehicles offered for sale at Key Chrysler Dodge Jeep Ram of Marianna are of superb quality. We…read moreare highly passionate about our cars and want to make sure you can find something that suits your unique lifestyle. Whether you need a sleek sedan for cruising around town in Panama City or an adventurous SUV for weekend getaways to Three Rivers State Park in Sneads, FL, you can find a vehicle right for you at our dealership.

The personal service and friendly staff at Robinson Motors is simply unbeatable. You'll get the…read morebest deal for your money - and be completely satisfied with the experience.

Family was traveling through Georgia from vacation and vehicle started having mechanical issues, I…read morefound Franklin's Spring Creek Ford 10 miles away and 30 minutes before they closed. Service manager Hunter went above and beyond to ensure we were back on the road. We are so grateful for Hunter and his service team to get us back on the road after hours. 10 stars if I could give them out.

My family and I were on a trip to visit family in Colquitt and our diesel truck broke down on a…read moreSunday. We had to have the truck towed to this dealership and wait until Monday to talk to anyone. My husband talked to Don about 8:15 in the morning. By 9:30, Don called back telling us the truck was fixed! We so amazed by the quick service! The cost of repair was also very reasonable. We didn't feel as though we were being taken advantage of at all. In fact, it cost more to tow the truck than to repair it!

Went in for a recall. They said they had the part to do the service. Turns out the part number was…read morewrong. They had to order the part to do the job and reschedule work. Had an oil filter change with the fuel filter changed that day. All is good. Billy was my service tech. Good job

Will over charge you for parts and labor just for them to tell you that's not the problem with your…read morecar. 2nd time they've done this. Now it's the transmission to my car. After they charged me thousands of dollars . 300$ diagnosis fee. Better saving your money some where else they are worthless been loyal customer for over 3 -4years never again will I spend money at this place . Mechanics are trash and so are the advisors. If I could post every receipt from this greedy company. Find somebody truth worthy not just after your coins. Bill cramer could give 2 f*cks .

Broke down and this location is the only Chevy dealership in area. The people were helpful, they…read moretook care of me. Fixed my car in a day, no issues. Definitely recommend location if you're having car issues, they"ll take care of you.

A friend of mine who works in the car business told me I should check out the smaller town…read moredealerships to get a better deal then the large city areas. I was really surprised at how many $1000's off I was able to get from coming here. A Big Thank You to the staff and sales person who helped me.