Went in for a recall. They said they had the part to do the service. Turns out the part number was wrong. They had to order the part to do the job and reschedule work. Had an oil filter change with the fuel filter changed that day. All is good. Billy was my service tech. Good job read more

Will over charge you for parts and labor just for them to tell you that's not the problem with your car. 2nd time they've done this. Now it's the transmission to my car. After they charged me thousands of dollars . 300$ diagnosis fee. Better saving your money some where else they are worthless been loyal customer for over 3 -4years never again will I spend money at this place . Mechanics are trash and so are the advisors. If I could post every receipt from this greedy company. Find somebody truth worthy not just after your coins. Bill cramer could give 2 f*cks . read more

First, I want to say thanks to Tyler Smith. He really went above and beyond to help us out with the service of our truck. Its people like Tyler that make other "brand loyal". We had a small issue with our truck, but one that has been persistent. I cant say what a relief it was to have a service tech/rep as knowledgeable and hardworking as he is. I really think folks like this should be recognized. So I hope whoever is in charge of that service department does exactly that. If I was running my own business, I'd attempt to poach him in a second. You can teach skills, but hard work and professionalism are some of those intangibles you just dont get very often. Thanks again to Bill Cramer Chevy and to Tyler and the service department! We're up and running! read more

Crooks, just like every other car dealer. I tried to offer on a used Camaro. The manager came back with a ridiculous price that was higher than if I bought it new. I departed and about a week later they called me and lowered the price by 8000$! Why didn't they just do that in the first place? No thanks. read more

Every single person that I came in contact with yesterday Friday the 12th were absolutely friendly and compassionate towards my situation. They got me out of a bind because I didn't have my lug nut lock key and I will forever be thankful! And by the way they have a great choice of vehicles there and I am selling my Corvette to get a smaller car and more economical and I am going there first when I'm able, to check them out! read more

Auto Butler is a JOKE! I have taken this in as i am supposed to, today had a Reapply and a service, Half Ass wash job, still has dirt all over the back of the cab, and washed one headlight and not the other, looks like a Toddler washed it, normally on the Auto Butler you can smell the polish, Not Today, usually have the polish caked everywhere, fuel filler door, all over the belt mouldings places where they don't even try to wipe it down, probably won't even bother from here on out, just a waste of my time. read more

I had transmission issues on a Saturday midmorning, had to tow to Bill Cramer. We were to leave to go home the next day (Sunday). Dennis and Matt told me first it would be sometime the next week before it could be fixed. I told them our situation and Matt went to ask the shop foreman if they could make it happen that day for us. They took care of us and fixed it the same day. I am so grateful for them helping us. They could not have been nicer from the first encounter until I drove out of the dealership. 5 star plus service for me. read more

Way overpriced tried to charge me $1300 for a sensor when I called 2 other Chevy, dealerships in the area, both were half the price and could not explain that why it was so expensive. Just purchased the vehicle. It had a 90 day. Warranty and an extended warranty. And they were charging so much for the repair. That I ended up coming out-of-pocket $300, even with a $0 deductible, if I could give 0 stars, I would read more

I had my 2023 GMC Sierra AT4 towed to Bill Cramer Sept 22, 2024. Spoke to the service advisor on the 23rd. They first said there was a knocking in the lower engine and an oil leak around the crankshaft seal. Once I sent service records and Oil receipts that hasnt been mentioned again and now they say there are electrical issues and there must be chaffing or some issue with the wiring harness. At any rate this has been a horrible experience. Its been 6 weeks and they cant even tell me what is wrong, how it will be fixed and what is covered or isn't. It appears they just want to do the easy service and not big repairs even though this is a GM truck and they are a GM dealer. It the worst experience with a dealer I've ever had. I would give them a zero if I could read more

23 Chevrolet Bolt. Charger died after just 15 months, and they refused to fix or replace despite extended warranty (paid extra for it) and this thing is clearly part of the warranty. They refused because the plastic cover/box has scratches. These people are crooks. Stay as far away as you can. Buyer beware. You will have a dead EV that you can't charge, and they won't stand behind their product. read more

I am traveling, as so many others do in February in Florida, only staying for a fee days between camping destinations. My truck began having some starting issues and I wanted to investigate whether it was serious or not. My batteries were less than a year old, having been installed by my local chevy dealer at home in Virginia last June. The service lady said they couldn't look at it for another two weeks. I explained again that I was traveling and would appreciate some help. None was offered, so I gave up and said "thanks". What really gets my goat is that she replied "no problem ". Obviously, since I got no help, I was no problem. read more

If you are in the market for a new vehicle DO NOT shop at Bill Cramer! Huge mistake! DO NOT MAKE THE MISTAKE OF BUYING FROM THIS DEALERSHIP! EVER!!! I had an appointment for my FIFTH visit to remedy the same problem I was having on my first visit to the service department. DO NOT MAKE THE MISTAKE OF PURCHASING A GM PRODUCT! Still unresolved. Time for legal action. read more

Bill Cramer Chevrolet GMC - 2019 Denali 2500 HD. BUY A FORD! - Auto Parts & Supplies Near Me - Panama City, Florida

Terrible experience with the Bill Cramer service Department! I brought in my 2018 Chevy Colorado truck for service because it would violently start shuddering at certain speeds- usually on the interstate at highway speed. Scary! It had just over 50,000 miles on it. After three days of sitting in their shop, and being charged a significant "diagnostic fee"- they "diagnosed" that I needed new tires....ridiculous!! Went to Firestone and got four new tires (although they did not note any abnormal wear). Of course it still had the scary shudder... A few months later- researching it on Chevy forums, saw a Service Bulletin 18-NA-355 on the nhtsa.gov (National Highway Traffic Safety Administration) website that this is a problem "Torque Converter Clutch (TCC) Shudder" that is fixed changing out to a different transmission fluid. With the current transmission fluid, the shudder occurs after driving for a while (fluid heats up- viscosity goes down), so it shakes mostly at highway speeds, and when towing a trailer. Really, really scary. The truck is at Bill Cramer now- after three days, no word. Service department does not answer the phone. I left two messages with Duane, in the service department, which were not returned. When I went down there, this afternoon they started to look at the truck, and after their new "diagnosis" that this bulletin (that I provided to them) is the problem- BUT is to change out the fluids will be over $600, since it is now outside of the 60,000 mile power train warranty...THIS IS A TOTAL RIPOFF, AND IS WRONG! read more

this dealership had the worst service I have ever experienced, from the sales person to the person who was supposed to know the financing. It was as if they could care less that I bought a car. I walked out. and I was ready willing and able to buy a car today. I did buy a car. A Toyota. read more

Was interested in a truck they had on there lot. Scheduled a time to look at it and then was told truck was already sold. Horrible service they will never get my business. How do you schedule someone and then do that ??? Matthew Ledgister is the liar sales person I talked too. read more

I purchased a used SUV from Allen Young in mid may. Allen was great to work with and followed through with repairs agreed on and other factors we discussed. The added bonus was I received a check in the mail for a slight overcharge on my tag and title paperwork. It is good to find an honest car dealer that is not out to rip you off and will eal fairly with you. read more

I arrived at 4pm on a Tuesday with a clear idea of what I wanted, Brent ended up being my salesman. He was extremely knowledgeable, professional and was a joy to work with. He was able to get me into a much better vehicle than I had even hoped for and it was the best car buying experience I've ever had. He was patient, kind and helped every step of the way. The finance team worked with me, even though I had very little credit and they were a pleasure to deal with. I won't go anywhere else when buying a vehicle again and highly recommend them. I couldn't be more pleased, ask for Brent and I assure you they will make things happen for you, and the entire process was completed by 7 pm. Thank yall so much! read more

After reading negative reviews about their service department, I was hesitant to use them. The ac went out in my GMC and required a special tool to change the thermostat so I was forced to use a dealership for the repair. Brandon and his team were fantastic to work with. I dropped my vehicle off Thursday morning and had it back by noon on Friday. I would use them again. read more

This dealership has to be THE ABSOLUTE WORST!! Avoid this place like the plague!! Bought a new Buick from them with a full warranty and then our nightmare began, any and every single time we had to get service work done it was an absolute circus between the lies and not returning calls and excuses for days as to why nothing is getting done in the time it was supposed to be done. This sad excuse of a GM dealership is not where you want to purchase a vehicle and definitely not where you want to attempt to get any service work or warranty work done. The owner is a clown who is doing everything he can to run the business in the ground and I highly suggest you avoid this dumpster fire read more

I would strongly caution against purchasing or servicing a vehicle here. I would recommend any brand of vehicle that can have factory service ELSEWHERE. My SUV incurred thousands of dollars in damage done whilst in their care, and their "solution" was a new rear wiper and a buff/wax job. Full disclosure: I did have one good service experience there, but it was to correct issues they didn't complete on a previous repair. Every other visit has been fraught with problems. Also, our salesperson was great, but he has since moved on to a different dealership. read more

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My entire family has driven General Motors vehicles since before I was born so when my vehicle was hit and totaled I automatically went to Bill Cramer. What a terrible mistake. Never in my life have I experienced such a lack of respect for the consumer as I did at Bill Cramer. The arrogant attitude of the management team and the "we don't care if you buy or not" demeanor was sickening. They think that since cars aren't flowing in by the truck loads that they can take advantage of the consumers that have to buy a vehicle. Not this woman! I am going to make a prediction. The day will come when you will beg people to come buy your vehicles and when that day comes I will still be telling everyone that will listen to me how Bill Cramer did everything in their power to take advantage of me. I even called twice and asked for the General Manager (Mike) to call me about what had happened and he couldn't be bothered to return my call. Chris Cramer and Will Cramer, you should be ashamed of yourselves for allowing the people that I have dealt with to represent you and your family business. This is a small town and we all talk. I will make sure that I tell my story to everyone that will listen about how Bill Cramer treated me as a consumer. read more

This review is for "service", not "sales". Granted, it wasn't the dealer's fault, but the $1,850 part needing replaced on my two year old Chevy Equinox was on back order, so it took two weeks to get my car repaired, during which time a loaner option was dangled once or twice only to be told that none was available. Finally a week into the process, a loaner became available, for which I was appreciative, in-spite of the fact it was a Chevy Cruze. I'll be the first to admit that the Equinox isn't exactly a luxury vehicle, but compared to a Cruze, it is. To add insult to injury, the lady managing the loaner fleet (aka the car nazi) was condescending, telling me to "watch my miles" and that I was "prohibited from taking the car out of state". Whatever! Thankfully, Michelle was more reasonable and possesses customer service skills. Bottom-line, I traded the car off the day I picked it up from this shop, so I won't need to go through this again. read more

I have never in my life experienced anything like what I did while being in this dealership. Being a vendor, who is only trying to help you as a dealership, and to be treated like I did by being yelled at by the General Manager, of all people, was the most absolute poor customer service I have ever received in my life. You should always keep in mind that EVERY person who walks into your dealership is a potential customer and by the way I was treated I would never buy from this dealership. read more

Love this dealership! Best place to buy a GMC. I will continue to give them my business.

I'm giving this place 5 stars because when everyone else said no, they said yes. We had a flat tire and they changed it out quick. We don't live around here, but we'd be loyal customers read more

Brought our truck in for an oil change, we got registered in and were told less than an hour. We walked around the lot checking out new and used trucks. After an hour and a half we went back to service. Not only was the truck not done but they hadn't even started!!! We have had our truck serviced here many times and travel over an hour to get here. We will not be coming back, especially to buy an new truck. Terrible customer service!! Manager did not know what happened and offered no explanation. read more

Worst customer service. Scheduled oil change over a month in advance & received multiple confirmation emails/texts. Upon arrival for scheduled appointment the line was all the way into the highway & not moving. When they called to reschedule they told me that this was common! When asked what they were going to do about me having an appt. & them not being ready to accept my vehicle they offered nothing as a solution. I hate leaving this review, but they were given every opportunity to provide a remedy for the situation & chose not to. read more

Update: Manager called me and apologized regarding my wait and poor experience. He personally rescheduled me with a complimentary oil change. Service this time was fast and great. Glad I gave them another chance. Thanks to the manager for remedying this situation. Waited for an hour for an oil change with a "scheduled appointment" only to be told when I asked for an update it would be another 2-3 hours "due to staffing shortages." While I understand staffing shortages are an issue right now, I feel a courtesy call could have been made prior to my appointment to alert me of the 3-4 total appointment with options for drop off or rescheduling. Poor customer service. I also text the service rep that checked me in and asked for a call back and it has been almost 2 hours with no response. read more

We had the pleasure of working with Megan. She went above and beyond to meet our requirements for us to purchase. She has a good attitude and is not pushy like most car sales people. They are there for the people instead of the sale. I highly recommend this place and will be back for future purchases. read more

Must've already met sales quota for this month I drove two hours there today to look at a car and trade. they only offered me $2000 for my 2014. Sales person was nice but the manager that handled my trade-in was very rude. I will not recommend this dealer to anyone! read more

I came in from out of town on vacation and got a leak in my tire. I couldn't find anyone to fix it but Bill Cramer service team was so helpful and responsive. They were able to squeeze me in, quickly diagnose the problem and put a new tire on in no time. read more

Second time going to a dealership for a new car. I went to Honda and got completely screwed over, lied to. Here at bill cramer my sales guy Josh was awesome! He got me a great deal on a 2019 Red Chevy Cruze. Already had 3,000 miles but only was 16,000 with a free window tent. First time getting a new car and best experience I've had. I didn't feel pressured or anything. Everything was smooth and sweet. Thanks josh and thanks Bill Cramer. I love my car :) read more

Bill Cramer Chevrolet GMC - Auto Parts & Supplies Near Me - Panama City, Florida

Do you want to replace your engine after 60,000 miles? Buy a GM vehicle at Bill Cramer. Do you want them to replace that engine only to have them CHARGE YOU MORE MONEY to have them install it properly after installing it on bad mounts causing driving issues? Service your vehicle at Bill Cramer. Do you want to pay for a service you never received? (I paid for a tire rotation that was never done...slow puncture in front right tire before and after service) Service your vehicle at Bill Cramer. If you are looking for help and good customer service DO NOT bother contacting GM. GM do not stand by the quality of their vehicles or care about their customers. Seriously..I would stay clear of this place and GM in general. read more

Thank you so much. We were in PCB on vacation and the air conditioner wasn't woring properly. We had a 5 hour or more drive back to Atlanta. Plus it was our last full day at the beach. I called first thing in the morning. They said bring it in we will try to fit you in. I thought oh Lord this will be all day. My husband got there around 8am. Michelle helped him right away. All he could say was how nice she was. What can I say they took him right away. Come to find out the car has a problem with the air conditioner freezing. They test drove it. Said all was ok. Took about 2-3 hours (if that). Well we're on our way back to Atlanta and the air is cool and wonderful. Thanks so much Bill Cramer Chevrolet. read more

I took my truck in for a warranty repair for a roof leak, before it reached 36k miles. My roof liner was damaged (bent) above the back window when the technician tried to re-seal the top of the back window to stop the leak. So, I had to go back a 2nd time to have the roof liner replaced. I set up the appointment and was told I could wait on it. When I arrived, they told me it would take days, so I had to find someone to come pick me up (1 hour away from where I live). After 6 days with no loaner, I had to return for a 3rd time, and my truck was returned to me with damaged leather on the passenger seat, dirty hand and finger prints all over the new roof liner, and scuffed up dash, and the roof liner was not installed properly, where you can now see the tracks for the sunroof, and you can see the metal roof on the side of the clothes hook in the back, because the hole did not line up properly. They repaired the leather seat and half-way repaired the scuff on the dash. I'm stuck with a poorly installed roof liner, because they "didn't want me to have to wait on it" to be re-installed properly. All the while, I was treated like I was a jerk for saying anything about the issues, after they tried to send me home with a vehicle in worse condition than it was when I dropped it off. All I wanted was to never have to go there for problems with a truck with less than 36K miles on it. Instead I had to go to the dealership 4 times and spend multiple half-days there, mostly because of poor workmanship by the technicians. I hope to never go back to this dealership. They are unapologetic for their crappy workmanship, and I guess the customer is always wrong. read more

This place is truly the worst. They were so unhelpful, talked down to you, and had poor customer service. We pulled in and no one told us where to go, we had to get out and walk up to someone for them to tell us what to do. All the employees just kept staring at us and watched us while we were confused. When someone finally helped us they made us park in a tow zone. We went inside and explained the car issue we were having and without sympathy they replied, "Do you have an appointment?" to which we responded no. Then the gentleman at the front desk said, "I'll let you sit here and you can call another dealership." The guy was unable to answer general questions or provide us with additional available dates they had appointments. Everyone there was lacking customer service. This is a place I will never return to. read more

If you're looking for a car dealership that will take advantage of you, charge you way more than they should, and dodge all of your calls and emails, this is the place to go! If you are a female going here by yourself, you have the special privilege of being treated extra crappily! I went to purchase a car and by the time I got to finance, after being told my payment would be in the low 200s monthly, they tell me I'll have to pay in the high 200s monthly. Why? Because they can only give me a 10% interest rate! But don't worry, IF I buy their extended warranty of almost $2,000, then the interest rate will go down to 8%! Now silly me didn't realize they were taking full advantage of me, was in desperate need of a car, and went ahead and did it. Luckily, other companies are much nicer and I found out that I actually qualify for a 6% interest rate, and the extended warranty was completely unnecessary because the car still had a factory warranty. So, I refinanced and went on my merry way. I posted a negative review on google to let them know how disappointed I was in their service, and the manager replied asking me to contact them so they could make it right - how kind of them! But just kidding, if you need to contact them, you'll call and leave voicemails on multiple mail boxes, leave messages with reception, send multiple emails, totaling at least 20 phone calls to them in less than a week and they will never call you back or email you back! By the time you're incredibly frustrated, you'll call and call and call one afternoon until they directly carry the phone to a manager for you. Great! Finally! I asked them to send me the paperwork so I can cancel the extended warranty they tricked me in to getting in the first place. Paperwork never comes, so multiple phone calls and emails later and then I finally get it, fill it back, send it in, and ask for confirmation that it was receive and processing. Obviously they did not reply to my email, or phone calls, until I had to again incessantly try to get a hold of them until I finally get a rude email saying that it had in fact been received and was being processed. Then you won't hear anything for a couple weeks, but you will get mail from them because guess what?! They somehow (despite doing these calculations literally everyday of their entire existence) miscalculated how much you owe for title purposes and won't give you your title until you come in and pay another $150. Want to try and call and save yourself the time and hassle of going to their damn dealership yet again? Too bad. They will again dodge your calls and ignore your emails. So you'll go to the dealership, get pathetic "oh I'm sorry"s from multiple people and so called managers but no actual explanation or attempt to make it right. They won't give a shit that you have been manipulated, lied to, and taken advantage of throughout your entire experience with them and will refuse to give you your title until you give them again more money because apparently it's not their fault. So, are you ready for an epic experience of being taken advantage of, charged through the roof time and again, being ignored, and given the biggest longest lasting head ache of your life?! Head to Bill Cramer GM right now! read more

PLEASE STAY AWAY!!!!! I wish I could give this place a zero star. The absolute worst service I've ever experienced from any business in my entire life. Where do I even begin let's start off with the fact that they told me they have cars there from last October and it's now July. My car has been in the shop for seven weeks because instead of fixing it, they broke it to the point where the car doesn't even drive I brought it in for a brake change and they recommended to get spark plugs changed while I was there. They do such horrible work and rushed work that they broke the spark plugs they were trying to place in the vehicle and now the entire engine is misfiring and cannot even drive off the parking lot. Mind you it drove perfectly fine when I brought it there. We're now on week seven of them having my car because they broke it. They told me we don't have the manpower or the understanding of how to fix your car so it's just sitting there while they screw up other peoples cars in hopes of miracle happens and they're able to fix it. For anyone looking to get your work done in the Panama City area don't it's nothing but a scam drive the 2-3-4 hours away to anywhere but here. This place is absolutely deplorable. I could go on for hours. This makes me never want to buy a Chevy vehicle ever again just because of this one dealership! read more

Needed 3 tires and they allowed a walk in and I got my car the same day for a vary good price WITH a warranty on all tires

We called days ahead of time to make an appointment to have new brake pads put on my truck. They were aware of truck make and model the day the appointment was made. My husband drove 40 miles to make the 8:30am appointment that was assigned to us only to be told that they did not have pads for my truck. Not good Bill Cramer!! You owe us for had earned gas money! Get it together!! read more