So I may have complained to corporate about this location before but they are redeeming themselves in my eyes, so I felt it only fair to write a current review. This location has a Chipotlane, BONUS. Especially since it's located on Hospital Drive so from 10:45-12:45 hospital staff have this place flooded. So use the Chipotlane. I went to this Chipotle on 10/31- If you came in costume you received a 6$ entree. I got a Barbacoa salad-it was loaded.Darn near sprained my wrist carrying it to the car. Hands down they have the best vinaigrette salad dressing, but it has 69000 calories. Finally tried the red chimichurri. This is definitely an item they need to keep in rotation. Will definitely pay them another visit and I hope they continue to improve- read more

See all

Not vegan/vegetarian friendly!! After ordering a vegan bowl with sofritas, I was eating my take out order and found real meat in it. The place is usually packed which most likely led the staff to have a hurried mess of ingredients. However, if a place promises vegan options, it has to be guaranteed. I do regret making a bad review as I did think the staff were pretty kind, however I don't have time to go back for a refund to know how they'd handle it. Yet another chipotle location that gave me a chunk of meat, very disappointing. read more

Went to chipotle in Batavia on November 8. Ordered through the app and did carry out. The portions were extremely skimpy, and the burrito was half the size that you normally get if you go inside. Hate ordering pick up at the Batavia chipotle!!! What a rip off read more

Chipotle Mexican Grill - Mexican Near Me - Batavia, Ohio

Queso is disgusting with dark yellow (old) cheese. Clumpy and too gross to eat. See photos below. read more

Chipotle Mexican Grill - Mexican Near Me - Batavia, Ohio

See all

When I saw this restaurant had one star I thought surely it can't be that bad....but yes it is. We ordered a mobile order to pick up at 6pm. It took ever bit of 30 minutes to pick up. They were out of my requested fountain drink and didn't put utensils in the bag. My replacement fountain drink was covered in sticky soda. The food itself was bland and flavorless. If someone gave me this burrito and didn't tell me it was Chiptole I would of guessed it was from a high school cafeteria. I see the one star rating. read more

This location is sadly a disaster. They are always out of items, even hours before closing time. There is always a 15-20 min wait only then to find out they don't have things. Often the items they do have are brown lettuce or they're scraping the burned, dry remains of meat or fajita veggies off the bottom of the pans. Tables and floors are not cleaned off. I was so excited to have this right by my house but it's worth driving out of the way to go to Eastgate. I've given it enough tries. read more

2nd order in a row that the food was wrong. Can't go through Chipotle website because it was an order through Grubhub (the problem isn't delivery, it's the food preparation), can't reach anyone at the store becuase they're "busy". Food was not prepared as ordered and messy when it arrived. Not messy from transport either, clearly no care during prep!! This location is the worst! read more

Last two visits. Cash register down, refused cash and online orders. Last night, out of chicken, fajita vegetables, beans and forks. Asked for brown rice, got none. When they were complete, I mentioned she forgot the rice. She huffed and puffed went over scooped a very small amount and flopped it on top of the bowl. Glad there are other choices...would like to say it's been nice, but it hasn't...bye. read more

The blonde girl working there was so disrespectful towards us. We accidentally asked for hot salsa instead of mild, when we said it was wrong she gave us the nastiest look i've ever seen. We didn't see what the big deal was but she was rude to us the whole time and she needs to be fired. read more

This place needs a new manager and a new crew. No point in having a chipotle pick up land if you have to wait 30 minutes to get through

I don't know why I keep trying the food here thinking it may be better the next time -- it never is. The brown rice is always hard so I tried the white, same outcome. It's so bad I give half to my dogs and end up still throwing some away. The chips have no flavor. This is the worst location I have been to. I think today was the last time for me. read more

Blender to make vinaigrette for the salads has been broken since they opened. It's the same excuse every time. I avoid this chipotle completely because of that. That's a main ingredient, you'd think they'd get it fixed. read more

Even for a new restaurant, this service is unacceptable. I ordered on the app, good. I showed up in the Chipotlane on time, good. Then I sat there over 30 minutes. When I finally got to the window, some 35 minutes later, my order wasn't even ready. RIDICULOUS! read more

I noticed all of the reviews were from around the time of opening so I thought I'd give an update after trying this location again today. The last three times the guacamole has been very old. Like, dark brown. Much of the time they are out of most items and to top it all off there is rarely good service. Only a few of the employees that we have had interactions with seem pleasant, the rest seem annoyed that we are even there at all. We were very excited to have this location closer to home but...we'll drive the extra bit to get to Eastgate from now on. read more

Chipotle Mexican Grill - Dark brown guacamole - Mexican Near Me - Batavia, Ohio

See all

Service and food is terrible i order a pickup order and when i got all the way home i almost thought there was nothing in my bowl and opened to a bowl that looked like one of the employees was just having a munching session read more

Chipotle Mexican Grill - Mexican Near Me - Batavia, Ohio

My husband and I just ordered our food from here and for over $21 dollars you would think the steak would be hot, not ice cold. Food is too expensive as is and then having to heat up in the microwave. It's clear this food is not fresh if being served cold. Chipotle in general has gone downhill as more locations continue to be created. Do yourself a favor and stop going to chipotle all together. As going grocery shopping is already expensive, it's time to only start cooking from home. At least you know your food is hot and fresh. read more

Food is meh. They never get my order right, I ask for extra rice, and light sour cream, and I get the complete opposite‍. the people are so unfriendly. Today was my last day coming here. read more

Regularly out of half the ingredients. They have two different assembly lines, one for in store purchases and one for the pickup drive thru. When I pointed out that the pickup line had many of the ingredients they claimed to be out of they said they could not use these foods on in store purchases... that was food for the pickup line ONLY. so if I had ordered online instead of walking in I would have had my whole order instead of half. read more

We ordered through the mobile app. When we got our food the rice was hard, the guacamole was basically just big clumps of avocado and all the food was cold. Needless to say we won't be back. read more

once again my kids wanted chipotle and once again no cheese or lettuce. how can you run a restaurant without cheese ?

at 605 pm on a Thursday and you were out of almost everything. I was told that you wasn't cooking any additional due to the time. I ordered bowls. You were out of brown rice, cheese, guacamole, sour cream, chips, and corn salsa. We we're not offered an apology. You threw your customer service skills right out the window. When I asked about extra cheese I was laughed at. This was my last trip into your establishment read more

After waiting in line for fifteen minutes to order I was informed they didn't have the sautéed peppers and onions I asked for. Their response was that they didn't have time to cut them... Another well run location. This has been my experience with these restaurants lately and I'm about done with Chipotle. read more

Placed a mobile order. Received the wrong order. Called to get it replaced. Cannot call this store. Transfers you to the automated line. They can give a reward for each meal ordered. Great!! Oh, you can only use one reward per order. Place a separate order for all 5 meals. Frustrating, but okay. Place the first order, reward works. Go to place an order for the next meal, online ordering has been turned off. Drive back to the store to order the meals inside. They're out of half the menu. They can't make a quesadilla in the store because the mobile order counter (10 feet away) is the only counter that can make that... It took us an hour and a half to get the wrong order twice! The rice from the inside counter wasn't cooked all the way. The rice from the mobile order counter was good. Inconsistent. They weren't ready to open yet. And, we had to pay for the replacement order and cross our fingers that the first will be refunded like they claim. read more

food was incredible, served fresh and everything was seasoned perfectly. crew gave immaculate service and accommodated all of my requests. restaurant was clean and tidy, sweet tea was made perfectly. i love this location. it is my favorite restaurant in the nation read more

I used to be such a loyal customer to this business until recently it has been one of the worst Chipotle's and service is terrible

Horrible experience at this Chipotle. I ordered on the mobile app for pick up and it said it would be ready around 6:20pm. So I get there a little early and when I walk in to get my order, there's also 10-15 people waiting too. This is because there are only 3 people running the entire chipotle. One was working the drive through line (which was out of the street), one cooking the food & one doing the line in store (which was also out the door). I was understanding so I waited - and waited - and waited. Until about 7:20 pm, an HOUR, after my order said it would be ready. Many other people had yelled at the closest employee, the drive thru window woman, but I didn't feel like that was right since it really wasn't her fault. I just cut my losses and accepted the fact that I had just lost $12 on a burrito bowl I'd ordered and went around the corner somewhere else because at this point I was starved. I tried to get a refund but there was no where to do that. Very disappointing from Chipotle. read more

Not looking good for the opening week. Drive thru is a disaster. My pick up time was at 12:10. It's going on 12:40 and I'm not even half way to the window. Never will I use the drive thru window again. I would suggest everyone else do the same. read more