This has to be one of the worst run restaurants I have ever encountered. Chipotle food is food. This staff is an F. This is not a one off. The is based on several experiences. And no, not going back. Ever. read more

I doubt that I will be patronizing this location any time soon. The customer service is relatively non-existent. They were not busy at all when we walked in, only one customer sitting down at a table and we were initially the only ones in line. No greeting, just a frown followed by what can I get you. Music was playing so loudly that we could not hear the employee on the line and she could barely hear us it seemed. The employee in the grill area was slicing steak and literally threw a piece back in his mouth like this was nothing new. I couldn't believe that he was comfortable enough to do that in an open area with customers less than 10ft away! My guest and I both ordered a salad with chicken al pastor. Once we got to the toppings near the end, I asked on three separate occasions for a side of guac and a tortilla and never got any verbal acknowledgement, a nod, nothing. The employee finally scooped the guac into a cup and stacked it with my food without saying a word. We decided to visit Chipotle for lunch because my coworker had a gift card. However, it was only after we had ordered our entire meal and got to the register that we were told the gift card system was down. $24 spent unexpectedly for lackluster service. When I spoke with customer service, they basically only said "sorry, it will be better next time." In the past they would have given a reward for a free entree. When I asked about this, they said the best they can do is give a free drink. I now remember why I switched to Cava! read more

The food of course is tasty. The service was fast and attentive. Unfortunately, the place is a hot mess. The line is not kept clean and organized, and the dining are is a disaster. Tables and chairs dirty, dirty floor and filled trash cans. Is sad, because I really like chipotle read more

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Trying this location was AWFUL If the Qdoba on Fort Jackson had been open we would have left and gone there. There were 3 employees working, one at the cutting station, one at the counter and one doing pick up orders. The guy cutting just looked around and kept to himself. The girl doing pick up orders was on her phone the whole time, yelling and cussing. The girl taking orders acted like she was inconvenienced we came in. Never smiled, just said what do you want, and slung the food into the bowls. The photos show how messy she was making the orders, and this was left from the 2 customers in front of us. She never attempted to clean it, even after we walked out. We watched a few minutes from the car, and she propped up on the counter on her phone. Management seriously need to hire better employees or they're going to lose business. We will definitely not be returning to this location. read more

Chipotle Mexican Grill - Slinging food everywhere - Mexican Near Me - Columbia, South Carolina

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I have ordered delivery from here multiple times and what I received last night I almost thought was a joke. We commented that our delivery driver was sitting at the restaurant quite a long time before picking it up and that was unusual as it was usually ready. When i pulled it out of the bag I actually commented how heavy it was. I ordered the half chicken, half steak bowl. I noticed immediately there was a ton of sour cream on top but that was fine with me as I like it. When I first put my fork it I noticed that there was a ton of rice. Ok, but then noticed no meat on the first scoop and a hint of the black bean sauce. This was from the middle of the bowl. Thought maybe it shifted and meat on one side or end. One end there were FIVE SMALL pieces of steak. Again thought it shifted. When to other end. There was the chicken but again only 6 SMALL pieces. When I say small I'm not talking about the normal bite size pieces. I'm talking about a 1/4 of the normal bite size piece. Very little black beans, cheese or lettuce. I actually laughed because I thought for sure it'd be somewhere in the middle. Nope, that's all that was in there! Literally a bowl full of rice and sour cream. Was too tired to complain last night but decided to write a review today and seeing the previous reviews left it appears this has been happening. Appears they were out of items and tried to make it stretch out. Completely unacceptable. This was not anywhere near normal from my past experiences. Needless to say I won't order delivery from this location again. read more

One of the best Chipotle bowls I have had in years. I ordered this online and it was practically overflowing with food. The Barbacoa was amazing! They were fast and efficient in the establishment. Will definitely be coming back to this location again. read more

Chipotle Mexican Grill - Beef Barbacoa Burrito Bowl - Mexican Near Me - Columbia, South Carolina

Ordered on mobile app. And all I got was lettuce, cheese, and pico.. the completely forgot the other half of my food (chicken, white rice, brown rice, and beans). Didn't bother to reach out to me or say anything when I went into pick it up.. otherwise I woulda canceled the other. And of course didn't realize till I got back to my work at went to eat it. Shoulda checked before I left the place I guess..? read more

Chipotle Mexican Grill - Sooo.. I'm kinda missing the beans, and white/brown rice, beans, oh and the chicken.. - Mexican Near Me - Columbia, South Carolina

Chipotle locations throughout the Columbia can usually be hit or miss but this location always serves some high quality food. After a recent visit, I was pleasantly surprised by speed of which I was served along with the attentiveness of the staff. I opted for a bowl like I usually do but switched things up by trying out the new Al Pastor chicken. It was delicious and provided my meal with the perfect amount of flavor and spice. This restaurant is located right in a central hub on Forest Drive which makes for some incredible ambiance. All in all, I really enjoy each visit I have to this location and look forward to future visits. read more

Food was ok. Ambiance wasn't good, restaurant was a mess, garbage cans overflowing, drink/utensil area was also a mess, and the food prep areas was a mess. Employees had time to talk to each other and on their cell phones but no one cared about the mess. Bathrooms were also messy. read more

Please do not waste your time and money at this Chipotle location. I left the Lower 48 three years ago for Alaska and was excited to be in SC visiting; Chipolte was one of my favorite spots, and I was excited to eat. This particular Chipotle location has to be the worst in the continental US. From the start, it was horrible; there was no greeting, and the staff was not just unpleasant; they were highly unpleasant. The food line/bar was deplorable, the worst mess of food I had ever seen. There were multiple times I considered leaving. There were missing items on the food line, and when asked if they were available, there was a "no" response on whether they would be available. Once home, the food lacked flavor. Please do not waste your time, money, or energy at this restaurant. read more

First all but one door was unlocked - safety hazard Second - the place smelled like a rest area bathroom - very strong smell of disinfectant. Third - workers didn't smile, speak up or make much eye contact. Fourth - Food looked dried up. Fifth - We were going to dine in but the tables weren't wiped down and the odor from the disinfectant was overwhelming. Sixth - Food was meh - not worth $14 for a bowl and drink. This is on the do no go to again list. read more

Can I rate this place negative stars??? Absolutely HORRIBLE service. People working the line were completely rude, ladies working the grill and Togo areas were on their phones, not doing their jobs. Trash all over stations, out of EVERYTHING on the main line but had everything on the Togo line. And what place of business doesn't take cash?? Absolutely a buyer beware! read more

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The food just isn't made with love, and every meal i get it's too greasy, the workers have attitudes, and the service is very slow.

Visiting this location was a big mistake. I have never been treated so poorly in a restaurant. The employee seems angry that she had to make my food. She was slinging food Everywhere because she was slamming my food into my bowl so violently. She never said a polite word to me. She very angrily said " what you want!". If I were the manager at this store, I would definitely fire her. She was just as rude to the 2 customers behind me. Please, Chipotle, do better. read more

I've been to a lot of Chipotles around the country and this by far one of the worst all around. Always out of toppings, workers are rude, and the inside is always dirty. Stray away. read more

This Chipotle should just close. The line is always a wreck! My family and I get take out from here often. They are constantly out of MANY menu items! When they are out of ingredients, they literally just throw something together that they made up! I feel sorry for the employees because it seems like they are constantly set up for failure with poor training and not enough food to complete orders. read more

They got our to go order completely wrong and they've done so many times before. I ordered a burrito bowl with steak, rice, fajita veggies, pico de gallo, cheese, and lettuce. I got steak, rice, and cheese. My sister in law ordered a salad and there was no vinaigrette. When I approached them to kindly ask for a side of it, the gal said they don't have it. I asked if they ran out and she said they simply don't carry it. If they don't carry it, it should be blanked out on the app, like other locations. They completely forgot our side of guacamole. Lastly, my nephew's taco was completely unassembled. When I approached, they were not busy and the staff was fairly dismissive. read more

This place is a nightmare. Seriously. Starve before you go here. Ordered doordash - it arrived and things were missing and just completely wrong. For a very simple order. I was so irritated that I went to the store - they had completely packed up the food (despite still being open for 20 more min) and when I realized I couldn't get a correct order bc they didn't have any food, I asked for a refund. The rude employee gave me a number for a refund. The number ended up being a telemarketer number. Chipotle - you have serious, serious problems at this location. I left terrified I'm going to end up with a serious food borne illness from your food considering the complete lack of care demonstrated by the employees. It goes without saying that I'll never be back. read more

If you want to have a bad night, eat here. The service is absolutely horrible. Employees constantly on FaceTime and or wearing AirPods. Orders constantly wrong. Heaven forbid you ask them a question or try to order something. I have yet to have a positive or even neutral experience in here. It's always gross, food all over the place, phone ringing off the hook, it's a hotttttttt mess. Avoid at absolutely all costs. read more

Listen. I'm a huge fan of chipotle. The workstations at this location are absolutely filthy. The workers make no attempt to wipe down the counters. I almost puked when they were rolling my burrito around in juices from other burritos... Would not recommend. read more

I wish I could give them zero stars. They are rotten and slow and rude. Refusing to fry chips and warm up queso 2.5 hours before close is unacceptable. read more

Stale Chips.... charged me an extra $1.50 for chewy spongey chips. Not worth it. Moe's is better and they cook their chips all day unlike these employee's. Went during lunch time and im sure other people got stale chips too. I will not recommend this to any of my friends. read more

Chipotle Mexican Grill - Steak Burrito Bowl - Mexican Near Me - Columbia, South Carolina

I eat at this specific location a lot, and I typically order online. Sometimes they are out of stuff, or online ordering doesn't work. But I'm not super picky so I usually just try a different kind of meat or go without certain items. Overall, I am really thankful this chipotle exists lol. read more

Place was disgusting, nothing had been cleaned that day, staff had a MAJOR attitude problem and didn't smile once. If I could choose a 0 star review I would. read more

My husband and I have talked about trying Chipotle, we finally got the chance on Sunday 3/17/24. We went to the on on Forest Drive in Columbia SC. This was the worst restaurant we have ever been to, first we were greeted with we are out of chips and sour cream...we decided to order and try it anyway. After getting our food we could not find a clean table in the place, the place was disgusting and very dirty and the employees didn't seem very clean either. I can honestly say we will never eat at another Chipotle again. read more

Food and service was terrible. It's like they want you to see how much they don't care about their job. Food was poorly cooked and cold. Why do I even keep trying. Constant disappointment and frustration. read more

We love chipotle! Customizable taco bowls that leave you full and money in your wallet. This is a family favorite. They have a new whole 30 bowl which just shows to me that they care about thier patrons. We went in and got the bowls to try them out. Other than being a little on the salty side, it was lovely. It's meat served over a bed of lettuce with an extra helping of tomatoes and guacamole. The staff was great and quickly sprung into action even though they didn't know the exact recipe. They figured it out and we were good to go. Clean bathrooms, lots of parking and plenty of hot sauce. They keep the green Tabasco sauce made out of green peppers so they are automatically more awesome to me. read more

The Trenholm Plaza location is Absolutely nasty inside- dirty tables, dirty floor and packages of napkins and supplies stacked on tables inside. No one was cleaning the counters up as they slung food around. Will not be back- I have tried this Chipoltle the last time- not sure why they can't seem to get it together. read more

This place gives every Chipotle a BAD name, from the employees, cleanliness, food and customer service, they are all TERRIBLE! This is the third time visiting and the second time I had to leave without food since they were missing half the ingredients for a veggie bowl. I went there today at 12 thinking they would be fully stocked since they just opened at 1045. That I was not the case, they were out of fajitas, tomatoes and corn on the line. When I asked the female working the station about those items, she had a nasty attitude as if I didn't have the right to ask but she returned from the back and said they didn't have any prepared. I looked around for a manager but didn't see one but noticed how employees were doing what they wanted, the store was messy and dirty the whole store seemed to have a lack of supervision. As I left out with no food, I spotted the manger outside next to her car talking on the phone and I addressed my issues with her and she said sorry as if that made things right. Third time was NOT a charm and I will not be visiting this location again! read more

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So terribly bad food Was terrible chips were stale order was late even though ordered online not busy poor service the cheese sauce was cold overall just a terrible experience and will not go back read more

Poor customer service Food quality poor Rice undercooked Meat unseasoned Customers are rushed thru the line half the time with incorrect orders that need to be remade Customer given much smaller portions of food Orders thrown together read more

Great food. Went with my cousin for their one day only BOGO entrée offer. They never disappoint. The food is well seasoned and serving sizes are perfect read more

The guacamole was brown and old and tasted absolutely disgusting. I am aware that avacados can brown quick and it's usually okay, but this guac was most likely days old an sitting out. I know the employees had to see the brown goop that the guacamole was and still decided to serve it anyways??? Want my money back :( read more

Chipotle Mexican Grill - the guac that they happily served me - Mexican Near Me - Columbia, South Carolina

Okay, hello. Not one to vent about poor service, lack of quality food etc. until I feel like it's necessary and I want to share with others that it is not worth your time/Money to visit an establishment. As many of know, you can expect great quality food at all Chipotle restaurants. This restaurant however does not stay on par with the others. Their food is not fresh , they don't maintain the food ( aka prepping food to refill inventory), the work space by the food is not cleaned properly, the staff is just not willing/wanting to serve you and above all else the chips are so hard - it's like biting into cardboard. I will personally not return to this Chipotle until management is changed . I'm sorry for this experience, but would like to share for others to take into consideration. Thank you for your time reading my review. read more

Chipotle Mexican Grill - No one was working or in sight when I came in to collect my online mobile order. Which wasn't prepared until after I got there - Mexican Near Me - Columbia, South Carolina

Why does chipotle always fail to put salad dressing in the bag for a salad bowl? I'm trying to put a tip on the purchase, collect myself and a customer behind me pulls my card out of the machine to hand to me. I feel like I'm in the way so I pick up my to go order and leave. When I sit down to eat later, there is no salad dressing. I love the food but the service is sorely lacking. My family has given chipotle a lot of business over the years. Do you require a customer to always ask for salad dressing when ordering a salad? If so, it is highly unusual for a restaurant, and very dissatisfying when you finally get to sit down to eat miles away and have no dressing. read more

I arrived to pick up my order and told them my name was Adam. They looked at me like I was speaking Chinese. They confusingly went through four bags before handing me the right one. When I got my chicken burrito it was not even fully wrapped in foil. The chicken was so overcooked and hard and dry that it was barely edible. If you don't care about food and the ingredients you can't serve good food. read more

Was my first time going to Chipotle. Food was delicious and affordable. I did however find the lack of sauces to be a bit dissapointing but all in all was a good experience. read more

Won't take my order and won't allow anyone inside. Is this how they do business in the bizarro world? I'll take my business elsewhere.

It's disgusting, the workers are the worst and too many times this place has taken my money through ordering online. Many of the items become unavailable yet the order still goes through and I get charged. Your workers can at the least make an attempt to refund me my money but instead they give me an oh well attitude. The rice is always hard, chips are always stale place is always dirty. Tried to give it all the benefit of doubt but guys continue to hire incompetent workers who couldn't care less about customer service. Lastly get your portions right, or don't, doesn't matter cause I won't be returning but people shouldn't have to cross their fingers in hopes of getting a normal amount of meat without having to pay extra asking cause your workers felt like skimping us. Chipotle don't even bother responding like you've done to the other comments, I seen far too many responses but nothing getting fixed. read more

This was the worst Chipotle I've ever been too. It was so bad that I wouldn't eat chipotle ever again if this was my only option. I don't know why it was so bad... besides less toppings Choices, the non existent salsa and continent bar, and did I mention NO FRESH CILANTRO OR JALAPEÑOS! The service was great though! The staff was super friendly! But the food wasn't as good, the barbacoa was season-less. And it just didn't taste the same as the many other Chipotles I've been to across the nation. The signature taste was missing! But the staff was great! It's nice and clean. I should have read the other reviews first. There are others that score higher than this one in the area. I suggest you try those! read more