this location continues to disappoint in every area. never has all toppings to include meat choices. the tables and floors are always dirty to include restrooms. the employees are always disrespectful and the to go orders are never correct to include always out of chips. never going back to this location. read more

After talk to a district employee at Two Notch location that fill my online excellent told me to get my $ back I had to call the manager at Trenholm. My wife calls and ask for the manager which finally came to phone after holding for 20 minutes. First she told my wife she only been manager for three weeks and did not know how to handling it. Then she hangs the phone up on her. read more

Yesterday we were coming back from Lexington and placed two Online orders to pickup at the Forest Drive location on our way home. The orders were to be ready at 9:15pm and 9:30pm. We arrived at 9:20pm and the store was locked with a homemade sign indicating they closed at 8pm. The website says they are open until 10pm and we website allowed our online orders to be placed, go through and charged my credit card for both orders. The staff member who came to the door told us they did Not and would not make our order. When asked for a refund, we were told too bad go line and request a refund we don't do refunds for online orders. So we left with crappy customer service, hungry, with no food and Chipotle having already received payment. I called the store, and the manager, Brandon, said he was sorry it shouldn't have happened and he would look into it by talking to the night manager. he also said I could come back to the store (over a half hour drive) for a refund or could get by contacting customer service. I have now made over 6 calls to various number and made Facebook and online complaints. I still do not have a refund and was never given my food. bottom line, be open the hours you are supposed to be open, stop online orders if not an options and issue refunds and notify members when orders are cancelled. This is terrible customer service, we will not be back. read more

DO NOT GO TO THIS LOCATION... shame on me for continuing to go here but this is the last straw for me. Every time I make a mobile order, there is hardly any food in the bowl. Almost nothing. Also, the inside is gross. The workers are RUDE. I understand they may be understaffed but do not take it out on the customer. That's just my opinion. I would 0/5 recommend the Trenholm location. read more

Food is good. However, it was a big mess ordering. They rung up an extra random item on our receipt. Had to get a refund. They asked if I wanted to get something else because I was overcharged. I found that funny. If I wanted something else I would had ordered it to begin with. This place is not for small kids. There are not many options, and no dessert for them. Chips and salsa are extra. The chips were way way to salty, and I like salt. I would go here again though. As I said, food was good. I have been here in the past and had pleasant experiences. read more

Chipotle Mexican Grill - Chips & Salsa - Very Salty!! - Mexican Near Me - Columbia, South Carolina

The staff at this location is great but my favorite location is Garners Ferry! That vinegary dressing is so delicious. So affordable and delicious. I go here at least 3x per week. read more

first of all let me start by saying customer service was okay wasn't all that though. Boom they barely have anything in their buffet styled thingy ma jigg. the pico de gallo was literally tomatoes...like girl what. and the portions were for a child like what. The chips were also very stale like dang and I was looking forward to chipotle alllll week and that's what I got...overall nobody's chipotle is better than the one on Garners Ferry DONT I REPEAT DONt go to the one on Forest drive. period read more

So I'm allllll for Chipotle. But this particular location is ridiculous. Each time I come in I'm waiting for SOMETHING while workers are laughing and talking to each other. Nobody apologizes for your wait EVER. No hair nets over ponytails and chicken is rarely available without a wait. When I arrived two guys were in the back chatting it up and laughing. No hello or anything. Only one person was diligent with their job. Someone asked for chips and apparently they were OUT of chips for the remainder of the night - mind you it was 7:30pm. Never again read more

Chipotle Mexican Grill - Nothin going on per usual - Mexican Near Me - Columbia, South Carolina

I always enjoy getting a stuffed burrito from here and it never disappoints. I can highly recommend this place for any one really looking for American style Mexican food. read more

This Chipotle is alright. The only problems I have are that they serve super tiny portions unless you ask them for more, and the fajita veggies are always absolutely burnt. Seriously, don't ever get the fajitas here. The Chipotle on Garners Ferry next to Target is infinitely better. read more

So I don't normally do reviews unless they do a great job, but I showed up to order food and was told I had to order online because they weren't taking walk in orders.... so I had to stand in the lobby, Order through the app so they would make my food. To top it all off, the lady (who I assume was charge) was very rude. Definitely better chipotles to go to in Columbia. read more

Stale chips...and worker in the front line was very rude when approached by my friend. All she said is "yes ma'am" and she snapped back at her. All she was doing is being polite read more

Chipotle Mexican Grill - Stale chips - Mexican Near Me - Columbia, South Carolina

I don't get up Forest Drive much, so I wasn't even aware we had a Chipotle in the area, but as I drove through yesterday and spotted it I *had* to stop and try. Um.. I'm trying to figure out why everyone is giving a 5-star rating. For one thing, the tables were absolutely nasty and the dining area was filthy. There were only 2 tables occupied at the time, so "being too busy" wasn't a valid excuse for the appearance. I shouldn't have to clean my own table off before I allow my daughter to even sit down. As for the food itself... in terms of what is available in this genre around Columbia, I'd put it 3rd behind Qdoba & Moe's. The quality of the ingredients is the lowest of the 3. The size of my burrito was the smallest of the 3. And, if I recall, it was the most expensive of the 3; not to mention, the entree didn't come with any chips as you'd expect based on experiences from the other 2. Because my daughter wanted some, I ordered a bag of the chips, and even she (who doesn't make a habit of refusing snacks) wouldn't eat them... Thank goodness there are no shortage of alternatives around here. read more

Its a Chipotle, no better or worse than any other franchise Chipotle. Please though people.........for the love of freaking GOD figure out what the heck you want before you get to the counter while you are waiting in the out the door line. Its just damn rude if you get indecisive and make everyone else wait cause you don't know what barbacoa is! Just try it, its not like its sushi or anything! read more

No matter the length of the line at any Chipotle restaurant, the fact remains that within 10-15 minutes you will have your burrito in hand and you will be out the door. And for under $10 ($8.72 Maximum Price!), you're not going to find any better, healthier food (52 grams of fat LOADED!), that you can get so quick, anywhere. Fully customizable menu, you literally see everything you get right in front of you as you order it. You walk-in, and literally from the moment you're at the front of the line, until you're sitting down is maybe 3 minutes because you fumbled with your wallet getting that $10 bill out. Here's the nice part: The burritos here are massive. You can order your meal as a regular burrito with beans, a fajita burrito, a burrito bowl, hard tacos, soft tacos, or on a bed of romaine lettuce as a salad. There is no comparison. Restaurant quality at faster than fast food speeds. And the fact that they're open everyday from 11am to 10pm, means you've got lunch covered if you need it, or dinner if you're craving a burrito or working late. I couldn't be happier about Chipotle being in Columbia. I tell everyone! read more

Finally, a chain restaurant that gets it: naturally raised meat, hormone-free dairy, sourcing local produce when/where possible, and environmentally friendly as possible...no wonder Mickey D's divested all its interest in them, Chipotle is the antithesis of what they represent. My kids love it and so do I, and I would not hesitate for a moment getting a meal from here. My one complaint is minor...where is the horchata?? read more

It's hard to go wrong with Chipotle. It's of the newer generation of faster food places. All natural ingredients, simple but powerful flavors, served your way. But don't think this means small gourmet size servings, nope they gorge you like your on the next menu as the main meal. It's good food, sloppy, messy goodness. Which is in complete contrast to the decor. Stainless steel and very minimalist. I can't say enough good things about this place, except they need more locations. read more

Chipotle Mexican Grill - Mexican Near Me - Columbia, South Carolina

So far this is the worst Chipotle I've ever been. Starting from the customer service, they didn't even bother to greet any of the customers. Even giving a bad attitude towards the customers. The restrooms were disgusting. I literally found two dead roaches in the dining area. Don't waste you time and money with this place. read more

Barbacoa bowl for TMFW. The chicken is also nothing to scoff at. Think Moe's but better ingredients. If you know the back story of Chiptole you know they only use local / organic ingredients. That is an extra point if you ask me. The chips and salsa are a rip off and usually stale. Save your money on that. The burrito bowls are out of the park. read more

I still LOVE their flavorful and planet-friendly food, but the word is out on Chipotle. It's certainly no longer the only Chipotle in the state (another one has opened in Cola, actually!), and the service here can be a bit sketchy. Some employees are awesome, others seem annoyed/clueless/lazy. Once, a server (a female who i've never seen again) gave me the tiniest portion of Guac I have ever had at a Chipotle....and that is really saying something because since 2002, I've eaten Guac at Chipotle at least once a month (often, more). When I pay $1.80 for guac, I expect more than one teaspoon of Guac! The line can get really long. The tables can get messy. But whatevs. I still give it five-stars and I still visit weekly cuz their food is amazing and flavorful. Nutritious, organic, rgbh-free, and SUPER FRESH! I highly recommend getting crunchy (hard) tacos or a burrito bowl. I never get a burrito here. I also highly recommend the steak here. Chipotle's steak is spicy, tender, just DELICIOUS! (To compare, I've found the steak at Moe's is flavorless, way too tough, and just offensively BLAND!) read more

I'll admit, I've always been partial to Moe's (most likely out of familiarity), but most times I go to Chipotle, I'm impressed. First of all, the servings are gigantic, so nooooo worries about leaving there hungry. I'd recommend the vegetarian bowl, as it comes with a big ol' serving of delicious guac (otherwise you have to pay a hefty $1.80 per serving). The line tends to get long around lunchtime, so just be sure that you budget accordingly. Downsides: staff can be a bit...abrupt, would we say? Tables are often messy, as is the condiment/drink station. Anyway, it's got it's up's and down's but when I'm in the neighborhood I'd probably stop on in. read more

Every time we order our order is either wrong or extremely sub par! Staff act like they don't want to be there and are not helpful. This one is very convenient for me but I will start going to a new one ASAP!! read more

My food was absolutely perfect. My chicken had the right crisp, there were no big chunks of cilantro, it wasn't too spicy or salty. Whoever is working in the kitchen needs to train the folks at the Harbison location. I could not have asked for more today, and was blown away. I would love to see this level of consistency at all Chipotle locations. No one likes big pieces of cilantro, or overly seasoned food. read more

Decided to try it because all of the hype on Social Media about it and basically everywhere. Was very disappointed. Literally the only thing that was good was the pieces of chicken (that were very few) in the burrito. I ordered a chicken burrito with chips and queso and guacamole. The guac was made fresh everyday but turned brown pretty quickly and was very disgusting. Same with queso. Was a big waste of money for such a high price. After that disgusting thing my stomach became upset so I just got a quick sandwich & some mac and cheese from Panera Bread to settle it down. read more

I had never been to Chipotle before but everyone I knew kept telling me how awesome it is, so I had to try it last night. I ordered a steak burrito bowl, as I am trying to cut carbs. There were very few options on the line, so I got pinto beans, steak, cheese, guac, sour cream, red salsa and corn salsa. Without a giant scoop of rice in the bottom, the mushy beans made everything into a runny mess. The taste was...mediocre. The steak was tough and chewy, with lots of gristly bits. The salsa was OK. Chips were not included and one dixie cup of guacamole set me back $1.80, with no chips or salsa. I got water to drink. The tables inside were dirty and had remnants of previous burritos on them. The ceiling or AC drip near the drink machine almost got into my bowl and I found the floor to need a good sweeping. I can appreciate that Chipotle sources its ingredients from healthier sources than Moe's or Qdoba, but this experience left me not only unimpressed, but disappointed. I won't be going back. read more

I WISH i could give less than 1 star. I love chipotle, but this is the WORST location I've ever been to. Disgusting environment, dirty tables and extremely rude and unprofessional staff - including management. I've gone to this location far too many times (it being close to where I live) considering almost every experience there has been equally disappointing. They are never fully stocked- if you go there expect them to be out of something you want. The wait time is astounding compared to any other location. They need a restaurant overhaul, starting with the staff! read more

Worst chipotle I've ever been. They are always out of the majority of ingredients, and the employees could not care less about you or getting you through the line in a timely manner. I was just there and I spent 10 minutes waiting in line because an employee was busy taking pictures with her friends that came into the store. Manager just stood in the back and said nothing. Never, ever go here read more

It has been close to 5 years since I ate one one of these. This was because I lived in cities that had Cafe Rio (which is 50 times better). Well besides the food tasting like dry bootie. It did the same thing to my whole family after it cleaned our insides for many hours. If you want to loose 5 pounds one night, this is your place. I doubt I will ever go to another Chipotle again. read more

Don't order online from this restaurant. 2 times in a row now I've ordered online and when I get there the food is not done. What is the point of having ordering to avoid lines when they don't abide by their own rules. Tried to get owners number but this is a corporate location. Manager seemed to not care. Told them to cancel my order and refund my money. Well since paid for it online I would have to go through corporate. Seems like they have a nice catch 22. Once they have you money they can take as long as they want. They seriously need to fix this location. read more

This restaurant is the one I always prefer. I visit plenty of restaurants but to this place I constantly return again and again. The stuff is very professional and the cuisine they offer is so fresh and tasty. I am always happy to have a good meal here. I highly recommend this place. read more

Great customer service with lots of smiles Everything was clean and fast and delicious read more

I wasn't thrilled with this Chipotle simply because, Their chips do not have that hint of lime flavor like most locations do. Maybe I did not go at a good Time ( 3 times) but the food looks like its been sitting out for a while and lacks freshness. Also, portions are small if you don't ask for extra, which is really unfortunate for guac because it would cost extra. Yesterday when I went, we told the cashier they were out of forks and she pulled some from under the counter and just gave it to us with her bare hands , touching the actual mouth end. It was unsanitary and I just decided to use a fork I had at home. Also, the guac is usually tasty but yesterday there were big chunks of avocado like it was not mixed well enough. I overall think this location lacks flavor. I love chipotle so I will keep coming back since it is close, quick, and reasonable priced, but I think this location has a few things to work on. read more

The service wasn't great. They were out of chicken and weren't even friendly. Steak was burnt and burrito shell was hard. Very disappointed.

Absolutely terrible evening staff outside of the person working the bar & the cashier. Restaurant was dirty, no sweet tea prepped & the people responsible did not seem to care. Pick another location! read more

Honestly, I like Chipotle. I've never got sick or any of that. This location just doesn't live up to the others I've been to. The portion on the burrito bowl I got was straight up small. The facilities were clean, no issue on that front. But I don't go to a Chipotle to feel like I should have ordered two burrito bowls. Charge a bit more if that's needed to get a proper serving :/ I would avoid this location. read more

I ordered a salad and got it delivered by Uber eats (delivery driver was super nice, no hate on the delivery service). Well my "salad" had a total of 11 pieces of lettuce. Barley any of the toppings. Was just full of rice. So much for being semi healthy and ordering a salad. I also asked for an additional side of dressing (they barley fill up the small containers). Whoever I spoke to assured me it would be in my bag with my "salad". No dressing. A received a small container with barley any dressing. I just don't understand how they think this is acceptable. I will NEVER eat at this chipotle location again. read more

Praise Jesus! Columbia finally has a Chipotle. I understand this is a chain buritto restaurant. I know it was, at one time, owned by McDonald's. I know the food is made on a conveyor line. I DON"T CARE! The barbacoa fajita burrito is a thing of beauty. When the restaurant opened, I think I was one of the first 20 people to eat there. I waited in line. These cats have a simple menu but everything they make is a home run. Chips and guac, great! Burrittos, amazing! Speed of delivery, top notch. This place is orders of magnitude better than Moe's or Qdoba. Try it, please, this is my favorite fast food place on earth. read more

The young ladies at the front were nice. But the Caucasian male in the back cooking was an asshole who was upset that I asked for well done steak. I'm pregnant and the restaurant only makes medium well steak. He was obviously not happy that I requested it to be cooked well done. Pretty sure it's part of the job description. It wasn't even busy! I really wanted to smack the stupid smirk off of his face. read more

The slowest Chipotle I have ever visited. Been here a few times traveling between Charlotte and Savannah. The line is always out the door and the staff never shows much urgency. In all my visits, I have had to wait in line about 15 minutes before receiving my food. I've been to busier locations that pump out orders with explosive efficiency. I've never had a problem with the food; consistent with other Chipotle locations. A pretty large space with plenty of booths and tables, including some outdoor seating overlooking the strip mall. read more

I came in with 5 friends in the middle of a lunch rush and the team wasn't phased a bit. They got every order right with a smile on their face. Food was bangin, would definitely come back! read more