Google Review (1 Star) I visited this Chipotle around 9:00 PM, even though the store was scheduled to close at 11:00 PM. I ordered steak and was told they could not make any more. I asked whether I could order online and receive steak that way, but an employee checked the online station and said there was no steak available there either. I then asked if they could make another batch since there were still two hours left before closing, and I was told no. The interaction felt dismissive and unprofessional. What bothered me most was that after I left the restaurant, employees appeared to laugh and make comments about me. As a customer, that made me feel embarrassed and disrespected. I understand that restaurants run out of ingredients, but I expect respectful customer service and professionalism. Unfortunately, this experience did not meet those expectations. read more

The past several times I have ordered (on the app for pickup) from this location I have received min-burritos instead of full-sized ones. They are actually about 1/2 the size they used to be. To make matters worse, they recently increased prices. Not worth the $$. You're better off ordering from a legitimate Mexican restaurant. read more

I dont order from this location often. However, the few times I've dined in and have picked up orders, the restaurant's dining room is always, messy, dirty. The tables are always dirty with food, liquid, napkins and the floor, the same. And today, I placed an order in the app to pick up in store. To make the story short, I was given the wrong order, and when I went back after 20 min to let them know, the same girl that gave me the wrong order, attended to me again and was very dismissive, and another person came in after me, and she gave him the wrong item too. All in all, it seems that place is so poorly managed, the staff simply have low standards and or sense of responsibility and good work ethic. This will be the last time I go there. read more

There's a 15% they get your mobile order correct, I have ordered from this location multiple times and without fail they screw it up. Truly pathetic. read more

Worst chipotle, didn't have white rice, chips, and totally skimped on everything. I will not be coming here again

This chipotle is soooo good! This is the best chipotle ive ever gone to, the employees are always so nice! The inside is always clean. And they load your bowl with food. Always my top choice. read more

Ordered on Uber eat a regular burrito. Waited 1.5 hrs. According to Uber eats my food was given to somebody else. I stayed persistent for the entire time assuming the food would be delivered after three different drivers the order was canceled. If it wasn't my food being given to the wrong person it was that it was never prepared after a long wait time. Taking our business to Panera for the family. Don't even bother reaching out to chipotle customer service they won't even talk to you. It'll be a long time before an even consider going there again. read more

Chipotle Mexican Grill - Don't bother calling or texting Chipotle. They will not even speak to you. - Fast Food Near Me - East Longmeadow, Massachusetts

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Great Service A huge improvement! Great service and fast. The food was fresh and delicious! The dining area was clean and spacious. read more

Placed an order thru DoorDash, I understand they were pretty busy. I ordered a double meat in one of my burrito bowls and did not recieve it. Also I cannot eat raw onion so I make sure to get the hot salsa but somehow I had chunks of raw onion in my meal. Out of the 3 chipotle locations we visit, this one is always disappointing. Chicopee & West Springfield need to train this store. read more

Chipotle E.Longmeadow is better visited before 4pm. I've never had an issue with portions but today at 5pm I got the weakest portion I've ever gotten. I passed the server a disappointing glance when he scooped rice and moved on to the next item, he immediately said, "I know' without me saying a word. I let him know that was the weakest portion I've ever seen. read more

Chipotle Mexican Grill - I went to my car and opened up the lid to take this photo. As you can see, or barely see... there practically is no rice... - Fast Food Near Me - East Longmeadow, Massachusetts

I always have a great experience great people always fresh food and very clean the cashier is great

I usually come here after work but now I cannot in good conscience. Most of the employees 11-2 are nice but then after that they go downhill, rushing you regardless of the number of people in the restaurant. They have multiple times not checked people out and sometimes the cooks come over and flirt with the people on the line, halting checkout and putting a stop to progress on your food. On top of this there is a high level of cross contamination between separate items you can order. I myself being vegetarian have found meat multiple times in bowls when I ask for the salsa. When I ask them about it they tell me "sometimes the meat just falls in, sorry!" The tables are rarely wiped down and there are a plethora of napkins underneath tables, this was never an issue since I would take out my food but something to consider nonetheless, especially if you plan on eating in. read more

There's something wrong with the people that work here... They're a special kind of stupid. Multiple times I have gotten the wrong order and it's impossible to get a refund or replacement. I usually get delivery and they won't refund the delivery fee of the order you didn't Request... Because of this, you can request a full refund from your credit card company so I encourage you to do so too. Let's teach these people a lesson for stealing our money and making it nearly impossible to get a refund on a legitimately wrong order. read more

this place is actually HORRIBLE. first of all my order used to be $19.38 now it's $20.01. second, i usually come here and sometimes they do me good but that's rare. the manager is always yelling and is jus blatantly rude. today i went in nd order my usual order. i watched the lady take the order in front of me nd she got a full scoop of meat. as soon as the worker was about to put the meat in my bowl, her manager came up behind her. then i WATCHED the worker pour out half the scoop of my steak. i would've said something but i am not paying for extra meat, if they can't even give me a full scoop in the first place. also, when i visited a few months ago, i full on watched the guy cooking all meats touch the trashcan, move it nd not change his gloves. i honestly have nothing else to say, but one thing i would say is GO SOMEWHERE ELSE, DONT WASTE YOUR MONEY HERE! read more

Always a disappointment. Everything I order from here for delivery, my orders always messed up. I order a steak bowl and the main ingredients is missing, the steak.. I don't remember ordering a vegetarian bowl. Because of this location makes me hate chipotle. read more

Chipotle Mexican Grill - Apparently this is a steak bowl - Fast Food Near Me - East Longmeadow, Massachusetts

I got four extra toppings and NO sour cream. Why am I going here if I'm not getting sour cream? And it doesn't stop there - there was no cheese on this god forsaken burrito. I literally cannot stop shaking. I don't know if I radiated lactose intolerance and a love for corn when they saw my name on the order, but what about the guac? And half of the burrito being completely lettuce? Not a single person on god's green earth would ever ask for the amount of lettuce that this burrito was filled with. I come home every day from this dead end job to a wife that hates me and I ask for one thing, one little thing, and it's a good chipotle burrito. But god can't even grant me that anymore. It feels like a sin to leave this restaurant with even one star and I do so only because requesting an exorcism of this location isn't an option. The least I can do for this planet is warn everyone who may have considered ordering from this Chipotle of the hell they should prepare to endure. Beware. read more

This is probably the worst chipotle I have ever been to. The employees are downright rude and will avoid doing their job at any cost it seems. I went an hour and a half before closing time and there was no chips, no guacamole, no white rice, no vinaigrette, no lettuce, and no forks? When asked about any of these things I was given a tight lipped fake apology, and right after I walked out I saw an employee pick up a t-shirt and repeatedly whip the counter with it while yelling something. Not a chill environment at all rate 1/10 read more

Ordered two chicken bowls tonight, our usual order with chips & guacamole and two sides of queso. There was no guacamole even though it was on my receipt & was even highlighted...the chips were stale & chewy. Both bowls were cold and the chicken wasn't cut up fully, the queso was also cold. To top it off there were no utensils or napkins. Not the best dinner tonight and this is not usually the case so it was disappointing. read more

this branch somehow always manages to mess up my order especially when ordered through doordash. i either pay for chips and there's no chips in the bag or pay for double protein and there's one scoop of meat. they went downhill this past year. read more

I am enthralled to learn they no longer allow unaccompanied minors in the dining room, after my son told me about a fight that happened here, which he heard about from friends. Good on the management for putting up signage to prevent kids from loitering and causing a ruckus in their establishment. read more

went in at 10:35 not seeing they open at 10:45 and i opened the door (if your not open why would the doors be open then??) and got rudely yelled at by some latina girl at the register screaming "WERE NOT OPEN" multiple times at me. every time im there this latina women is in a pissed off rude mood and it should not be tolerated anymore. i hate going to my local chipotle because of her insane negative tone. insanley disgusting. read more

THIS location is a absolute havoc! Dinner rush and they have no queso, no lime chicken and the wait is atrocious! Tables aren't cleaned and I just don't understand as there is plenty of staff here. I really enjoy chipotle BUT dread going to this location! Management or corporate really needs to get on this location for consistency and effective positive customer service! read more

I had no issues with the food but I did not like the lack of cleanliness. For starters for some reason most of the people who eat here don't clean up after themselves and the employees don't do anything to either clean tables, clear crumbs and food from the floor or make sure that food isn't left lying on the floor all over the place. It's disgusting and hopefully the manager of this place will read this and take steps to address this. The location is fantastic and this spot in East Longmeadow is great since there is a HealthTrax , the Library, and other restaurants plus shopping right there. When I was leaving someone had left a half eaten burrito on the floor by the trash area. Please clean the place up! read more

the person taking the order walked away when i cam in then finally came and asked what i wanted then just stood there. couldnt tell me what king of rice they had he didnt know i order chicken pastore but he didnt know what protein to put in and the entire order wet that way hedidn't know what went in or what the options were! no customer service, no work ethic, no pride in their work yata yata ! read more

Worst chipotle I've ever been to. Sorry to be that guy, I've been going here since they first opened and this past year or two have just been awful. I hardly go here anymore. The customer service is pretty much nonexistent. "What do you want?", death glass to indicate "and?" When I've already told them the next thing but they were busy chasing and swearing with workers. Then I get "that it?" At the register and they walk away. Btw this is my first time writing a review. Just hoping chipotle sees it and gets all new staff because im worried even the food isn't even handle properly with how much these people care. read more

Really wish this place would improve. When it's good, it's great. But most of the time unfortunately there is an issue. Whether it is low quality food, or a wrong order. Portions are always completely different. Sometimes they don't bother to season the food. Maybe they are understaffed. I've waited 50 minutes (over the selected time) for my online order... many other customers seem frustrated too. I think the biggest issue though is the food quality. Other than that, staff is pretty friendly, and the place is clean. read more

New location. Kind of hidden but still delicious. They need to work on there chip situation. Sometimes they are very soggy. read more

Great chipotle! I've been to a few and this one is the best! Food always comes out great, whether I get dine in, take out or delivery. Staff is super friendly. Food is great and they always load it up! read more

Got their late, 20 minutes before they closed...wouldn't serve me because they said they had no food. Only because they were already in the middle of closing and had removed all the food already. Stay open during business hours and work on your horrible customer service. read more

The 5 stars is for both the quality of the food, online ordering system, and delivery service. I haven't actually been to the physical store, but the online ordering system is extremely easy to use and the delivery has been consistently on time. I moved to Western Mass from Boston and was a frequent patron of multiple Chipotle locations in Eastern Mass so when my family got hungry one day and couldn't decide what to eat for lunch, i happily suggested Chipotle. I downloaded the app since it was my first time ordering delivery, and sat with my family to walk them through the menu, and paid for the meals with a credit card. Once I hit submit, a tracker popped up showing me where the delivery driver was and if they were close by or not. The food when it came was clearly labelled to show whose was what, and nothing was missing or mistaken. Overall, a great experience! read more

The few times I've been here, it hasn't been crowded at all ... in fact, I was the only one sitting at a table. Meanwhile, I thought the food was very good and fresh. But I thought it was a little pricey. I ordered two beef tacos and a small Coke. The bill came out to more than $14. And when I left I was still hungry. For my money, I could have found a more filling meal elsewhere. read more

im a huuuge chipotle fan. the only thing that stuck out this time around was the unbelievably rude lady at the counter. she was a hispanic lady that was so rude to not only me the customer, but her super sweet coworker. her coworker (who continues to smile at me and offer me help) loaded up a burrito ahead of mine and the other lady scolds her saying something along the lines of "you dont know how to roll an extra chicken burrito do you!?! youre going to have to re do that!!" the sweet coworker just stood there shocked. i couldnt believe it. then she continued to finish up my burrito with such an attitude i couldn't believe it. ive worked in food service and i GET IT. it sucks. but for the love of god, treat people with even ALITTLE kindness. id say if youre working up front facing customers, at least TRY to act like you like your job. if youre miserable, go home and let someone more deserving take your place. read more

this place is bad, bad bad news. Joe R does not lie. i could not imagine ordering from here considering the wait times and the horrible service. read more

Horrible management Mobile ordered over an hour in advance and still was late. Employees standing around chatting away. They clearly don't care at all read more

The staff were very friendly. The food had a lot of flavor . I ordered the steak salad. The guacamole was nicely flavored and very tasty . The salad dressing was unique. I want to buy the dressing for at home! My husband had a burrito that he loved. We will definitely return. Also very clean . read more

I don't usually write reviews and my experiences at Chipotle are usually good. But the other day, I got an online order and was very patient when I went to the restaurant to get my food. I waited around 10 minutes before asking an employee where my food is. And the worker tells me that someone had come in a few minutes before me and taken my food. The worker couldn't make my meal again and told me to go on the app and get a refund for it, which I still haven't gotten... This is a serious problem at Chipotle, any person can come in take a random bag off the pick up shelf and leave with it, and there losing money for it too. They need to fix this IMMEDIATELY. read more

Everyone behind making the food was very clean and wearing masks properly and gloves. Then I get to the women at the front register. Not only was she not wearing gloves, she wasn't wearing a mask on her nose and it was falling off her mouth. She touched everyone's food and then the register and then the cups, tops of the cups and straws. I was disgusted and astonished and next time I see this I will be contacting authorities and reporting this sick and unhygienic individual. They are not clean here beware!!! read more

Okay so I LOVE Chipotle but ordering from here sucks. It's like when you are not there watching they don't put the same amount if food in your bowl - especially the meat & rice. Other than that the store is nice & always kept clean. It's in a nice little plaza too! read more

Absolute best Chipotle I have ever been to. I get the exact same order every day- plain brown rice and plain brown tomatoes in a rice bowl. All the employees know exactly what I get and start preparing it when I walk in. They go above and beyond to give me excellent customer service and I am thoroughly impressed. read more

I am usually a regular at this location but I was EXTREMELY disappointed with my last visit. Usually the staff is friendly, the food is on point, and the portions are generous, but all of the new staff seems miserable, disinterested, and irritated that they are even there. I didn't get any acknowledgement when I walked in, when the old staff would have greeted me and thanked me for my purchase. I placed a mobile order and picked it up, went home, only to find out things were missing from my order. I drove all the way back, explained the situation to the girl at the register, and she didn't even respond to me. I swear she stared at me for 30 seconds before turning away, replacing the items, and handing them to me. She said NOTHING and offered NOTHING for the inconvenience. When I got home, I opened up my meal, and the portion was so unbelievably small, I was actually hungry after. Usually, I eat half of a burrito bowl and save the other half for the next day, but there was barely enough for one meal, never mind left overs. I hope that Chipotle checks in on their locations because this one is taking a turn for the worse. They need to be much more cautious about who they are staffing the place with and make sure they are serving with consistency or I (and I'm sure others) will not be returning. read more