Terrible customer service... claimed that they never got our catering order then refused to refund us even though we had the confirmation number and everything. Long story short, police were involved. Not to mention, the place looked absolutely horrid compared to every other chipotle Ive been to. If I could rate them 0 stars, I would. read more

Workers on their phones. Never fully staffed. They never have their protein ready. ALWAYS out of steak.

This location we have tried multiple times, and they really struggle with chip inventory. Its either no chips or stale chips... Other items are usually consistent but seems like growing pains and a lot of turnover. This last visit was stale chips and the guy dishing the meats wasn't sure which was chorizo. Really hope management steps in and gets things back to running smoothly, we would hate to see this place go down the tubes. read more

I was pretty disappointed with our meals tonight. My husband picked up our food and it was honestly nearly cold by the time we got home. We looked past that and heated it up to eat. Oh my word...it was SO salty. Like, uncomfortably salty. To the point where it wasn't even enjoyable. The chips were ridiculous. Some of them were gummy and chewy instead of crunchy, and they were so salty we couldn't eat them. I got 3 tacos and I could barely get through them with the amount of salt used on the meet or cheese. I'm just so disappointed. read more

Sooo wish this was Moe's instead of Chipotle... but anyway- so-so food... you have to really watch whoever is making your meal and almost guide them through the process (could you give me more lettuce- this IS a salad?!) and overall for the price, I can either make it better myself or find a better taste and value elsewhere. read more

Chipotle Mexican Grill - Going through my photos, the salad from Chipotle must not have rated worthy of a photo! Moral of story: go to Moe's instead! - Fast Food Near Me - Lebanon, Pennsylvania

Food was okay tasting, but Chipotle has gone downhill in my opinion, at least this location. The chips have changed since I remembered. They taste like tortilla chips that you can buy from the grocery store. Not only did they taste like the store bought chips, but the chips tasted stale. read more

My wife and I had a great experience here, today. It was early, 11:15AM, all the workers were busy. Everything looked and tasted fresh. My wife loves the salads, and they weren't skimpy with the fixins'. I got a burrito, or mini football..delish! They were very friendly and helpful. Would definitely return! Should've taken a photo..dang! read more

Didn't have a good experience. The customer service was absolutely terrible. I requested a chicken burrito and asked for guacamole. When I saw how it looked, I explained to the crew member that it didn't appear fresh, she said it always looked that way! I said no it doesn't and I want fresher guacamole. She said no and she wasn't going to change out the container and proceeded to put some on my burrito. The portion of food on the burrito was not even and she was absolutely the rudest employee I've come across since eating there. If you're not going to practice safe food handling practices, then why work in the food industry? It's a no brainer. It's simple! Don't serve spoiled food to customers, especially when they're paying $2.15 for guacamole that's clearly spoiled! I guess safe food handling standards don't apply here?! read more

Chipotle Mexican Grill - Chicken burrito with a side of SPOILED GUACAMOLE - Fast Food Near Me - Lebanon, Pennsylvania

This place sucks. Portion control is terrible . Got a half a burrito bowl . Hate this place so much compared to other chipotle locations .

Will not take walk in orders. This is beyond ridiculous. If these chains don't get their acts together they are going to lose all their business. This particular location has always been terrible. Not sure who the owners are but clearly they care not about customer service or quality. read more

Never had a problem with this location! All the workers seem laid back with a cool atmosphere. I love their steak. Definitely recommend half chicken and half steak. read more

Let me start by saying this not an employee complaint. The employees at this store are always cordial and kind. However, the (4) times I have ordered food on the app to this store, it has taken 30+ minutes to get my food, and this past time the store is out of chips? Seems like a constant short staffing issue, and other times have been out of chicken/steak..I'm not some frequent complainer, but 4x? Seems like the issue here is the store manager. Out of stock product, short staffing constantly. Maybe a regional manager will see this. Update: Ordered VIA DoorDash tonight. Ordered brown rice, got white rice with entire leaves of cilantro in it. Burrito was cold, cheese unmelted. This is 3-4 bad experiences with this store, they've lost my business. read more

Gross! This place is filthy. Staff is rude and food counter look like the dumpster in the back.

They're really taking advantage of the to go only during Covid shut. I ordered a bowl which I normally get, but when i opened it up after picking up my order it was about half the food you'd normally get when they make it there in front of you. Half the quantity all the same cost read more

This place is a joke...... they have the employee power to open the counter but do online only! Missed take out order by 1hr no still no food why the other employees just watch. Dining room full of people 60 plus's all to heather waiting for hrs..... in stead of doing no online orders and running people through the place at a faster pace with no sit down time. But the management here is not that smart at least then the employees could have sown time when it's slow!!!!! Again the employees are doing the best they can but management and owners have killed this place. read more

I ordered through the app today. It was a horrible experience. I got to the place and waited an extra 15 minutes for my food. They ran out of guacamole. They also never gave me my vinaigrette for my salad. The customer service also was not the best, as one of the workers was very rude and not helpful. read more

This chipotle is the worst. I arrived at 2 o'clock on a Monday afternoon to sullen workers, crusty looking food bins containing little to no food left in them, a general feel of uncleanliness, and workers standing toward the back of the kitchen area shooting the shit and no one coming right over to us to wait on us in line. When someone did come over, she strolled over slowly not even looking at either one of us waiting in line and then appeared to be annoyed about having to serve us. Most troubling was the crusty, dried food around the sides and top of the bins of food, with food particles splattered around inbetween the bins. When paying, no one even remotely said thank you, and just walked away after handing me my change. The manager of this chipotle needs to get their act in order and shape this place up. I live in Lebanon County, but this will be the last time I go to this chipotle. read more

Every time I go they are always making you do mobile order, no ordering from inside. Then they can't ever get the mobile orders right. It's like they don't even read they just do whatever they want. I haven't had 1 order be correct while using mobile order. How do you get steak and pork mixed up every time. read more

This spot is terrible, always making your food wrong and the customer service is terrible!!! And so is the food quality

Another great food place that opened new here in town. The food tastes good and the service is good too. Good size portions and the price is not that bad, compared to other similar restaurants. read more

I would give a 0 star if I could. This was the first time we went into a Chipotle and when we got to the counter there was a sign stating that due to staffing shortages, orders had to be placed online. I told them this was the first time we were eating there and was unaware of the need to order online. I asked if it was possible to place the order in person to which they said it had to be online. There was no customers in the restaurant, one employee sitting on a stool and 3 behind the counter talking. None of them were working. The place didn't look very clean either. I decided I was not going to purchase food from a place that had that much of a lack of effort to take care of a new customer and instead went a few doors down to another restaurant we have not yet tried. The food was good there, the customer service was great. I will be returning to the other local restaurant again, regrettably NOT Chipotle because I have heard good things about Chipotle food from someone that lives in another area. read more

I ordered online and went to go pick my food up and yet again no peppers and onions and when I did open the lid their was hardly anything in their it felt like opening a bag of chips mostly just air then they do not have coke it's been out of order for a long time and the lemonade was watered down so their fore I will never eat at this location again read more

Wow..... Who runs this place? Walked into the place & not a single person in line. Thought I would get my food quick and out the door fast.... I was sorely wrong! Again, not a single person in line. They made me wait for about a solid 4-5 minutes before any acknowledgment that I was even in the room!?! This whole time some 17-18yr old kid was making food threatening to leave his job TWICE in less than 5 minutes! Totally messed my order up because they wouldn't listen to what I was saying and just kept complaining about their jobs. Absolutely poor management. Could they have been ignoring me because of my skin color? Only reason I say that is because about 7 min later a caucasian lady walked in and she got greeted and they started to work on her food immediately. Hmm... I really hope this was not the case. Fix this problem Chipotle! I like your food but not coming back to this store anytime soon. read more

We placed an order (2 bowls) 25 minutes before the pickup time, we then didn't get our order until 30 minutes after our pickup time. They were incredibly behind, through no fault of the employees making the food. They were so backed up with mobile orders, management should have sent one of their extra employees from the front counter to help. Very poor prioritization on management's part in my opinion. read more

every time i go to this chipotle, the staff is never helpful, and i rarely to never receive good customer service here. every other chipotle has friendly staff, except for this specific location. it's as simple as that- poor customer service. read more

Good food, but the employees seemed a little annoyed that I didn't know how to "properly" place my order since it was my first time there. Would have appreciated a little more friendliness and patience. read more

no consistency. first quesadilla not cooked stuck to the foil. second one bland. third over seasoned folded in quarters. done with this place. read more

This location only offers online ordering currently, which is fine. Placed an order and drove all the way there just for all the doors to be locked when we got there. There were several customers standing outside the locked doors who also all placed online orders. There were at least 4-5 employees standing in at the counter just watching us all outside but not helping AT ALL. Some other customer that had been standing there for near an hour already before me said something about how their ordering system must be messed up. But no one ever came out and gave any kind of information while I was standing there. So I had no idea if I should be waiting on the order I already paid for or leaving. There was absolutely no communication. I messaged support to try and figure out what was going on, and all they did was say that some stores are "limiting hours in this trying time". It was 7:40pm, and there were no signs about being closed. I was able to place an order and was charged, so clearly they weren't closed because of this trying time. I don't even understand why making up some nonsense response and beating around a bush when they can just say there was issues with the system and none of the orders could be filled. Which they had plenty of staff standing around so I just don't understand why they couldn't communicate with those of us waiting to at least come to some kind of resolution. They literally left us to wait outside in the dark while staring at us, offering NO explanation on what was going on or what we should even do about the situation. I ended up just leaving when support finally offered a refund, but honestly that's not enough to fix this absolute ridiculous situation. Awful experience. read more

Chipotle is Chipotle. You been to one, you been to them all. Some have bigger servings than others, some have friendlier staff than others, etc., etc., etc. This Chipotle was clean, half empty, food tasted good. Nothing special ~ nothing bad. We'll go back for a Chipotle fix every now and then. We like Chipotles. read more

Great place to stop for a quick, healthy meal. Every time I've gone in here I'm in and out within 5 minutes, unless there's a high volume of diners. I always get the salad bowl. The food tastes fresh and the kitchen/ work space looks very clean. Definitely worth the stop! read more

This was my first time visiting this location and will probably be my last. Normally Chipotle is a good go to meal for me so I didn't mind waiting 15 minutes in line during lunch rush, but I was more than disappointed at the result. I had a bowl and the chicken, rice and beans were ice cold. The chips were definitely stale. I was also surprised that the portion was only half or less compared to the bowls I've had at other locations. It really was not worth what I paid. read more

Got a pick up order today and both of our items had very little meat. We also got a bag of chips that had maybe 15 chips in it.

The food was horrible! Cold, rice was hard. The location in Lebanon PA need to do a better job. Out of all the Chipotles I've been to, this by far is the WORST!!!! read more

I give this place one star and only because the food was good besides that the atmosphere was Uninviting nobody greeted me they rushed me through my order and Ignored me when it was time to pay read more