The honey chicken was flavorful. The guac is fresh. The service however needs improvement. Customer service for an establishments like this should be at its finest. More friendlier service. The counter was dirty. Food dropping all around the counter. Some of the meats looked like they've been sitting overnight. My tortillas were overcooked. The water refreshments were running low. NP restaurants need more attention. read more

Chipotle Mexican Grill - Counter food droppings. - Fast Food Near Me - New Philadelphia, Ohio

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Not the best Chipotle we've been to. They were extremely skimpy on the rice, beans, and meat, but overly zealous with the toppings. The workers were friendly and efficient. Just disappointed with the half filled bowl at lunch time. The restaurant was clean. read more

Incredible small portion sizes and when it was taken back in the workers were very upset to have to fix the mistake. read more

Chipotle Mexican Grill - Fast Food Near Me - New Philadelphia, Ohio

Workers were nice. I ordered a sofritas salad with beans and a few different salsas. The fajita veggies weren't available, and they told the person in front of me to that effect, so I didn't bother asking. For ordering the cheapest ingredient salad bowl, they skimped on everything to where the top of the salad was below the top of the bottom dish. I'd agree with other reviews stating they're skimpy on toppings. read more

My boyfriend and I love chipotle, used to eat there a ton. The food is pretty good the majority of the time, this time my chicken is burnt but service is pretty good but there are terrible portion sizes. The reason we don't go anymore is because it's a waste of money for not even the bowl being filled. I ask for double rice, it barely covers the bottom. I have more cheese, sour cream, and salsa then I do the chicken or rice! Either fix the portion sizes or bring the prices down! read more

Chipotle Mexican Grill - Chicken bowl - Fast Food Near Me - New Philadelphia, Ohio

I stood waiting in line for 30 mins because service was so slow. And my food came out terrible. It is WAY too salty and I can't even eat it. I got the chicken bowl and it has never tasted like this before. Do better. Now my stomach hurts. read more

Worse food eve from here. 1. Rice wasn't done 2. Employe vaping in the bathroom with his friend. 3. waited 20 minutes for food 4. Cold food Do not recommend this place read more

Fast service, but very bad cross contamination. Found barbacoa in my guac, which was a first. Also found a huge chunk of meat in my sofrita bowl. Online pickup station was a mess. Vegetarians, probably look elsewhere. read more

Chipotle Mexican Grill - Meat in guac. - Fast Food Near Me - New Philadelphia, Ohio

The restaurant itself is filthy, the prep counters are dirty, they had no brown rice and beans at 4:30 on a Friday evening. There was a mound of prep pans behind the prep servers on a counter also covered with food. We asked how long we had to wait for brown rice and that prompted one of the cooks to make some. The garbage in the dining room is overflowing, the servers seemed kind but lost. All tables were dirty as well. Where is a manager on a Friday night? We hope we dont get sick from eating here. We have to drive 40 minutes to go to another location. It just plain sucked. This is the 3rd time we have given this location a try, maybe the Health Department needs a call. read more

ordred a burrito via doordash it showd up and was the smallest burrito ive ever seen literally size if a small hamburger.. for 14$ id expect some toppings read more

The guy with the salt and pepper beard grabbed the tortilla with his bare hands rolled it too and basically squeezed some of the condiments out I'm paying for it why do that read more

it's the fact that you can order a chipotle bowl and have them give you somebody else's order completely seriously how many years in the industry does it guys take you to get an order right you're practically getting paid for nothing by doing your job incorrectly I suggest if you'd want to satisfy your customers you do the right thing and not fuck up. read more

portions are always under the 'usual'; especially with prices going up. Example was refused more rice due to "that's all for the day" it wasn't even a normal size full scoop. Chicken/steak are never filled; usually one or the other depending on the day. The Chicken was burnt so badly couldn't even finish my poorly sized bowl. One positive most employees are friendly and smile!!! read more

The service is horrible. Rob, one of the workers does not listen, puts whatever he wants on the food, and argues back with a terrible tone. I have never seen such poor etiquette in a job workplace. We ordered 4 bowls, each one was wrong severely. Never go to here. Plain and simple. If he is not disciplined soon I want to warn all people going to Chipotle. Horrible place. read more

Cold steak and dirty kitchen. They did not fill the bowl even half way. Wouldn't go back

I'm am so sick of paying for double protein and getting nothing!!! Then this time not only did I not get double protein that I paid $14 for, I asked for brown rice and got white rice. So tired of wasting my money. read more

Mediocre Chipotle. Kind of slow mobile order service. Quesadilla wasn't really cooked. Bathrooms were very clean though.

Found a finger nail in my bowl. Called the restaurant to tell them and the manager offered to have me come in to file an incident report. Sure I'll drive back down there and file a report after I had some dirty finger nail in my mouth. Won't ever eat there again. read more

Chipotle Mexican Grill - Fast Food Near Me - New Philadelphia, Ohio

The employees swore multiple times from the 5 minutes I was in there. I have never had such rude service. I am a pretty chill guy but this was just awful unprofessional. They treated every single customer so disrespectfully. read more

Went in and ordered a chicken quesadilla. They no longer offer in store so biggie. So the lady told me that she would do it anyways. I respected that. Watching them make it the quesadilla( like a toddlers hand of cheese was place in it) got stuck in the machine and looked like a mess instead of replacing it they just stuck it in the container. Afterwards, I order the second potion to my order and once again a toddlers size hand potion of rice was given. I had to ask more and I could tell she was agitated. I've never been to a chipotle and they have the little of an amount in other locations. They were out of everything and had three employees just hanging out in the back. The lady had to take items from the to go ordering station. It only gets better, so as I'm walking out they had minimal supplies and the trash cans were so full people have placed trash all around the trash can. It was disgusting. I have never seen a chipotle look like this in my life and the sad thing was they weren't even busy. read more

Workers are kinda mid not nice but not mean. Food was good................,,......................,..,,,,,,,,,,

I ordered delivery through the Chipotle app and was...less than satisfied, to say the least. They partner with DoorDash, and unfortunately the driver did not follow the instructions, so he delivered the order the the wrong address. After trying to contact both the driver and corporate with no success, I decided to try calling the restaurant. Even though they had fulfilled their portion of the transaction, they were so sympathetic to my frustrations with the delivery mixup. They offered me either a full refund or to remake the order for me to pickup. I chose the latter. When I arrived, everyone was so friendly and apologetic, even though they did nothing wrong. That was so appreciated. Then I get home and find that they had crafted the most perfect bowl ever. I swear there was extra chicken, and everything else was so fresh and delicious. I'd been really upset at first, and the team at New Phila Chipotle really turned the situation around. I cannot commend them enough on their spectacular customer service. Thank you!!! read more

Why is the manger leaning on the table in the back, wearing sweat pants and watching her team members drown while customers play hopscotch over a puddle of spilled pop on the floor and tables are filthy?? read more

Im not the type to give a review, but the bad attitudes and not welcoming environment deserves to be known. It's sad that the food is good but the workers there are less than friendly. Smiling and being kind is free. If you're a miserable person don't work with the public. read more

fuck this chipotle, placed a mobile order TO SAVE TIME get there they say they never got the order, waited 30 minutes for everyone else to re order, got my food and they messed it up. ruined my night, my dinner, screw them. read more

We stood in line for a good 20 mins which is pretty normal and that's fine, but we got all the up there and they were out of everything. Failed to let the people in line know incase they wanted to go other places. Their excuse was " we had a health inspection come in and ruined the day." read more

This chipotle was by far the worst chipotle I've ever been to in my entire life I've been to a variety of chipotles across the country seeing how I love their food. The staff at this chipotle were very unkept and very rude. The quality of the food was terrible at the chipotle it looked like the food had sat out all day long. read more

The last 3 times I went to this location they were pretty much out of everything including majority of the meats. It seems like there is a lack of management, the atmosphere is almost like a free for all vibe. read more

Never saw a guy wrap a fatter burrito. Also the tacos are extremely good. The staff was very kind and for having a big line I got my food really quickly. Definitely a good location for a fast bite. read more

I've had Chipotle dozens of times back in Texas. We came to Ohio to visit family and decided to go to the New Philadelphia/Dover Chipotle. I got the burrito which at first wasn't half bad, but after a few bites, I got a mouth full of what tasted like salt. It was disgusting. Then my mother bit down on a hard black ball that seemed to be a pit from something. Never have I ever had something so disgusting and disappointing from Chipotle. read more

Chipotle is one of my favorite restaurants. I have never had any problems with any of their food or staff. I went on the first day they opened (in my area) and even though they were extremely busy, they still served everyone and was very organized. read more

if u want chipotle. don't go to this chipotle. crunchy rice. fills half the bowl. stale chips.

New Philadelphia, Ohio location. This would make the 3rd time in a couple weeks time that the food was not made too specifications. The food was cold and tasted like leftover lunch that they were serving at dinner time! The rice was extremely watered down, everything from the rice to beans to the meat was ice cold. My 10 year old daughter had to spit some of hers out because the chicken was burnt (yet extremely cold...)? We ordered extra meat and I was searching for my chicken. I'm done spending money on food at this establishment. They were completely dead today and nobody was doing anything when I walked in except for talking to each other. Maybe their should be better management specifically at this location making sure their employees are actually doing their job and putting in effort for good customer service. Absolutely a disappointment and always a hit or miss with this place (mainly a miss though). Canton always seems to have better and motivated employees and good customer service. read more

the best Mexican food i have ever ate, the staff are very friendly and funny, in go here a lot