Seriously small portions. Are they eating the food?! Also, the crap food is cold! Do NOT go here.

I went to chipotle today for a burrito bowl and a lot of the food was missing and the portions were insanely small half a scoop of chicken, i thought she'd go back for more but didn't. Both workers in the front and register had attitude and didn't greet kindly. I asked for sour cream and was told there wasn't any so i asked if there was anymore and she said no i'd have to make it and i asked how long it'd take and she said she would do it in ten minutes and rolled her eyes i don't think it takes ten minutes to make sour cream and no need to roll your eyes... left with a dry bowl and barely any food!!! extremely disappointed read more

Very solid chipotle franchise. I have been to 1 star and 2 star chipotles and this is not one of them.

today on april 7 2026 i went in for a quick eat since i love chipotle it was around 1:30ish pm and was served by this yound lady who had a lot of attitude mind you i worked in the food service and i tend to be rlly respectful so i usually get sour cream for my order and i saw none so i did something normal and asked is there anymore in the baxk because genuinely if you know you need stuff for the whole day shouldnt it be done during prep but no she said i need ti get to it and i said how long and she gave me attitude like if she didnt want to make it and said she would get to it in 10 min this sucks because who is to say that people who come in gets there days ruin for bad service like this read more

they barely served rice or steak it looked like they spit sour cream from their mouths because of how little they served very thin portion of rice they put in 1% of effort absolutely pathetic and disgusting work PLEASE fire everyone in that place and get new people you guys disgust me if i could rate this 0 stars i would your chips was stale and no good i bet if i ordered a soda that would be filled half way PATHETIC read more

Chipotle Mexican Grill - Steak Bowl - Mexican Near Me - Providence, Rhode Island

Chipotle is pretty convenient for when you're a busy bee and need to grab a quick meal on Thayer. Sometimes I feel like the workers want to give me my food faster than I want to receive it. I always order the same thing (chicken burrito bowl with queso), but there are days where it's a hit or miss. I've had to experiment with the different salsas three times for me to finally figure out which one I like best. I think they're called mild, medium, and hot? But I call them -the one with tomatoes (I'm not a big fan of tomatoes and one time I made the mistake of choosing this one smh) -the green one (this one is my winner! has flavor but it's not too spicy for me) -the red one (i can't enjoy my bowl with this included. my tongue only focuses on the fact that it's burning) If I'm having a day where I'm really indecisive about what kind of food I want to eat, Chipotle is a pretty default decision, so you can expect me here when people ask me "What do you wanna eat?" and I say "I don't know.... how does Chipotle sound?" read more

Chipotle Mexican Grill - burrito bowl and fountain drink - Mexican Near Me - Providence, Rhode Island

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I came into the chipotle with high hopes but left with nothing but sorrow. they were completely out of chicken and steak so my friend had to get a bowl with just cheese, lettuce and guac and they still charged her $15 for it. she says the rice taste sour. we got drinks and they did not have any ice or lids that fit the regular cups. Lastly, while we were looking for a table, all of the tables were completely trashed and there was trash all over the floor. read more

No food. FIVE Bins had NO FOOD! I ended up with dry beef brisket, a few black beans and rice.

I ordered with postmates or ubereats. After I selected all my choices for my salad, when I went to pay, there was an error message about the price of somethings (by a few cents) that would not let me pay. I went back and forth on the app a few times, clicked somewhere, and it seemed to take care of it. It let me pay. But what I did not realized is that most of my choices were deleted: My salad came with no guacamole and no fresh tomato salsa, (some liquid salsa instead) and everything was mushed together. In addition, instead of the Blackberry Izze on my receipt, I got a Black tea drink . Unfortunately, I cannot drink Black tea. Delivery was pretty speedy. But at $25.25 for 1 salad and 1 drink, I expected much better. I guess I would not recommend to order from this place. read more

This is the best chipotle in the area! The staff is super friendly and attentive. Both the eating area and the food prep area are always kept clean. The food is fresh and the workers give good portions for your money. I tend to go at odd and varying hours and I always find these things to be true. I would definitely recommend this location to everyone in Providence. read more

Rock hard rice in my enchilada like they didn't even cook it. Literally like my sandwich was filled with little stones

this chipotle is the worst one in Rhode Island I ordered the build your own which is $5.55 I got cheese and double of the shredded beef they charged me $11.07 They never told me that's it would be $4.90 for an extra side of barbacoa meat. I go to chipotle on a regular basis i will never be going to the one on Thayer street in providence ever again. I am not only baffled but sad to see that they charged me an extra 4.90$ when other chipotle restaurant just brush it off and they don't charge me for the extra side. and on top of all of that the workers are rude. I will never go to this chipotle ever again for as long as I live they Al have to do better because that is just awful. I want a refund Do not visit this chipotle. read more

Average Chipotle spot here. Gets the job done with plenty of ingredients whenever you feel the Chipotle crave come on. It's conveniently located in the Brown Univ neighborhood and could get crowded if the crave hits hungry college kids. Overall, great spot to dine or get take out. read more

the staff seem ok but they are not taking care of the tables or restaurant. the food prep area is full of leftovers from prior prep of food and it has been there a while from the looks of it. the tables had food all over them and the silverware area was disgusting. the floor was nasty and covered in food. nobody is cleaning regularly. it is sad to see this restaurant run this way without board of health getting involved. the stars and ratings should be something management takes seriously because it matters to us who look for places to eat .. do better get cleaner read more

Chipotle Mexican Grill - Mexican Near Me - Providence, Rhode Island

My go to spot on Thayer for a quick lunch. Always know what you're getting and the staff is friendly and efficient.

I'm not big into corporate places to eat, I simply go here because the food is pretty tasty. I always go for the steak bowl with guac. I do think it's absurd they charge $2 for the guac, which is why I come here maybe twice a month or less. The staff is constantly changing. But there is one person who has rung me out three or four times, and every time there has always seemed to be an issue. Their attitude really sours my experience. After the most recent encounter with them, I've decided I don't really want to come anymore unless I know for sure they're not working. Both of Baja's locations are better service and better prices. read more

my quesadilla, the simplest thing to make is ruined. where's the cheese? where's the chicken i payed for? where's the melt? exactly i don't care if your new, it's a quesadilla. read more

Chipotle Mexican Grill - Mexican Near Me - Providence, Rhode Island

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This was the most disappointing chipotle I've ever had a meal from. As a former employee I was taught to uphold a certain level of quality. Around 10pm tonight I placed an order for delivery from chipotle. Upon the very late retrieval of my food (The delivery driver got lost in the hotel and sat in her car apparently hoping I'd go find her) I opened the bag to find a note on the lid. "Sorry no white rice no mild) Had I known that I would have changed my order accordingly. A phone call would have been nice. My chips were over salted dripping in grease and mostly crushed. read more

Chipotle Mexican Grill - Mexican Near Me - Providence, Rhode Island

I have never experienced anything like this chipotle. They CONSTANTLY mess up orders, and even when the order is correct, the ingredients are so inconsistent that you never know what to expect. I ordered from them twice today, and both times my meal was delivered and was the wrong order. This is not my first issue with this chipotle, which compelled me to write this review. I typically eat here at least once a week because I have no other choice, but after today I am done. read more

Man, what would my life be without Chipotle? Having one on college hill is my saving grace after long Scili study sessions. The food here is always consistently good, and the service is commendably efficient, even under the duress of long dinner-hour lines. I always order my usual: a salad bowl with meat, cheese, pico, corn salsa, and guac. It's healthy, yummy, and filling despite being on the pricier side. The quality of Chipotle's meat does differ across locations, but I have yet to be disappointed here. There barbacoa has been without fail delicious. The employees are generally young, probably high-school or college aged. They're not excessively friendly - their goal is to move fast - but they tend to do their job well. There is some indoor seating, but you have to be lucky to get it. There are also a couple of seats outside. This generally isn't a great place to sit and chat with a large group of friends, but it's fine for a group of 2-3. It's also quite nice to sit at their window bar seating and people watch. In a nutshell, this Chipotle is a safe bet for a tasty, quick, healthy meal. read more

Chipotle Mexican Grill - Salad bowl with guac! - Mexican Near Me - Providence, Rhode Island

I love Chipotle. I hate Thayers street. I try to avoid at all costs. There was always a problem finding parking and now it's metered. So one less star for having to pay to park just to pick up food. The food here is always good and made fresh. Staff is friendly and make great burritos. They never skimp on the fillings. The burrito bowls are equally yummy minus the extra carbs. Kids meals are ridiculously inexpensive and come with rice, beans, chips or fruit and drink (ex: cheese quesadilla meal 3.75, add chicken for .50). I rarely eat in but there is some seating if you choose to sit. read more

so rude and unnecessarily angry, i thought the lady behind the counter was going to hit me because they messed up my order so badly and i had the audacity to ask for a refund... read more

Chipotle Mexican Grill - i ordered a veggie bowl with at least 7 things and just got rice and beans. - Mexican Near Me - Providence, Rhode Island

I'm always disappointed when coming here. The place is dirty and their food doesn't always look fresh. Order a salad bowl and they had no dressing read more

So Chipotle I love the theme of Chipotle. Locally sourced veggies and the good kind of meats. But let me preface this by saying that I'm not a burrito person. I hate beans. What I like about Chipotle is that I can get a burrito with their lime rice, steak, onions and peppers and their medium salsa and it's one badass burrito. On the other hand, I dislike that this is my only option. They have about 10 ingredients to work with. And a side of chips. So the food is good, this location has lots of seating, the service is super fast and they'll even come around and ask how your food is. All good. I just wish there was something else I could try. read more

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Why is the quesadilla a square????? It tastes good but why???? It is an intriguing idea, and I felt weird eating it due to the multiple layers of tortilla but it tasted good nonetheless. Also, the place looked really clean, would totally eat here everyday if I lived here. read more

Chipoltle, Is a delicous mexican resturant, However the workers give you such little amount of food.

I had the rudest server ever. Not only did she wrap my burrito extremely poorly and left gaps in the tin foil but she had terrible customer service and gave me attitude the entire time!! Then I asked very clearly for a FOUNTAIN cup and went to get my fountain drink, Not only did I get sparkling water instead of sprite but when I returned to the front of the store she told me that I was not allowed to put soda in that cup. I asked why and she said you got a water cup. I explain to her that I did not get a water cup and I specifically asked for a soda cup and she gave me attitude. My friend who witnessed the entire interaction could vouch for me that I did in fact ask for a fountain cup. I love chipotle but this interaction makes my love decreases greatly. read more

I love chipotle but today I was extremely disappointed. I couldn't tell if my server or just incompetent but she did a TERRIBLE job. If you are going to part that much for guacamole I would really appreciate it if i actually got a decent portion. Not only that but the manager (it seemed) was incredibly rude and hostile. I am sickend by this experience and hope for better. read more

this establishment has very poor customer service, even though it is on one of the most busy and well known streets in prov, don't order anything complex or that takes any real brain power or else they will give you attitude and not do it right. i have been ordering kids chicken quesadillas for a very long time and recently they have been telling me they can't make them or when they do they don't cook the cheese or put chicken in it. I DO NOT RECOMMEND THIS STORE. read more

Let me preface this review with this: this review is reviewing this particular Chipotle. Chipotle in general: fantastic food. This Chipotle: the worst designed restaurant I have ever seen outside of a major city. I truly fault Chipotle for agreeing to move into this building. Now I understand that Thayer St. is prime real estate. However this building is terrible with the lack of seating and the way the assembly line is designed is idiotic. Honestly a blind man could have designed a better set up than what they did here. My suggestion to everyone, go at a time when it is not typical for a meal or expect to be taking it to go. read more

1) Overrated. 2) The sun comes through the door right into your eyes if you sit in the wrong spot. 3) I suppose maybe better than Gordito Burrito, so considering options if you don't have a car... read more

Like all sane people, I love Chipotle. This location is definitely one of the better ones. Things I like: - clean tables - fast turnover - fresh, delicious food - low prices - ability to people-watch on Thayer street Thinks I dislike: - inconsistent portion sizes depending on who's making the burrito/taco - paying $2 for guacamole, especially given variability of the amount of guac you get depending on who's your server - insane crowd at noon and at 6pm Tip: Get the chocolate milk! Also, I can never finish a whole portion of Chipotle, so I normally get 2 single tacos ($2.30 each), which is exactly the right amount. read more

I love this Chipotle! Everyone is super friendly and fast, which is a plus in the evenings when it gets busy. It's very clean compared to other locations I've been to. I love that they open up the windows and let the sunshine in so you can watch the world go by on Thayer on warmer days. Knocking off a couple of stars because although it's fast, it's not the best Mexican food I've ever had, and additionally, the last time I got a chicken burrito here, the chicken definitely could have been cooked a little longer. Consistency is key. read more

Ok. Let me tell you! I love Chipotle. Sure, it's a chain, but I'm ecstatic that it's made it's way to the east coast, and to our little state. I'd made a few special trips to the warwick location, but jumped for joy when I heard a location was opening up on Thayer. The beauty of Chipotle is that it's simple. Ordering is made easy, the quality of the good is fresh and delicious and not insanely greasy. Did you know there's an iphone app to pre-order your food? :D read more

This is the worst Chipotle I have ever been to. It is always slow, always disorganized, and always disappoints me. The food is somehow cold no matter how fast I eat it; the heated section looks crusty and days old. The online ordering not only takes upwards of 30 mins past pickup time to get but I always end up taking home something I didn't actually order. And to top it off, their location has gone completely mobile, making it even harder to get something that tastes remotely good. This Chipotle is awful. read more

Don't get me wrong, I love Chipotle, but this location is always off. 3/4 times I've delt with really rude employes on the line, i've been talked back to and talked down to. On top of it all, they are sloppy burrito rollers. If you have a Chipotle craving- go to the Garden City location! The service there is great! read more

We LOVE Chipotle but we had a pretty bad experience at this location. Bored and disinterested employees, cold food and it took several minutes for the employees to acknowledge us and take our order. It doesn't take much effort to be pleasant or to keep food warm. We won't come back here again. read more

Chipotle is basically everything I would want from a burrito place. Burritos are reasonably priced, reasonably healthy (I mean, for a burrito), and at least somewhat ethically sourced (no hormones in the meat, some local veggies, that kind of thing). They're also fast, and have almost overly-friendly people working behind the counter. The things that keep Chipotle from 5 stars for me are mostly minor. Most importantly, while they heat the tortilla, meat, and beans, the other ingredients are cold, which leads to an unnatural mixture of temperatures as you're eating and the cheese is not melted! I often get a burrito to go, and take it home and put it in my toaster-oven for 10 minutes before eating it. Also, the tortillas are not very sturdy so they often rip or fall apart; this is not a huge deal if you don't mind getting a bit messy, but worth mentioning anyway. In summary, Chipotle is an ethically responsible and overall worthwhile burrito joint, but cold ingredients hold them back from the 5 star burrito. read more

The food at the Thayer Chipotle is as good as it is at all of the other Chipotles, but there's something that's kind of 'off' about this location. There's not enough seating inside, and it's impossible to wait in the burrito line without getting in another customer's personal space. Also, maybe I just have bad luck, but they always run out of peppers and onions (fajitas) when it's my turn to order. Oh well--I'm just glad there's a Chipotle in Providence. read more

As a student at Brown, I frequented this branch of Chipotle a lot. It's clean, the line moves pretty quickly, ingredients are fresh, and they even offer cheap margaritas in plastic cups (which are quite strong, just saying). However, I have found the portion sizes to be quite hit-or-miss. My standard order is a chicken burrito bowl without guac (it's a total ripoff at $2 for what can generously be classified as half a scoop). Sometimes, my bowl is overflowing, and the staff struggles to fit my lettuce in the bowl at the end. More often, my bowl is clearly underfilled with room for two whole servings of lettuce. Paltry servings of rice, beans, and chicken are at fault here. read more