Still really good, prices are on the high end. Told about 20 minutes to get our orders Veggie burger and fries were excellent read more

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Very disappointing quality control at this Shake Shack location. * The burger was extremely salty, much saltier than other Shake Shack locations. * The patty was overcooked and completely dry, with none of the usual juicy texture. * I paid $1.99 extra each for avocado on two burgers. One had no avocado at all, and the other had two tiny, paper-thin slices--not even the size of a thumb combined. After checking Google reviews, I noticed other customers reporting the same issue, so this doesn't seem like a one-time mistake. It feels like if customers notice and complain, it gets fixed--but if they don't, the store just keeps the extra charge. Charging premium prices is fine, but this kind of quality control and portioning is unacceptable. read more

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Came back a few more times after my last review and I have to say they are consistent with quality. Burgers continue to be fresh and hot, fries as well. Was looking forward to a particular flavored lemonade they ran out of on a Sunday late afternoon. Def satisfies the burger cravings that's above fast food level. Ordered from the kiosk which made it easy, pick a table number and staff brings your tray to you which I like that convenience. Wait doesn't take very long for such fresh burgers too. It can get pricey tho. We had two burgers (1 specialty one), 2 fries (1 specialty one) and 2 lemonades. You need a code to the bathroom and each time I noticed the bathroom could use cleaning each time. read more

I came back to Shake Shack on Thayer Street recently. When you enter, there are 3 self-order kiosks in front of you. A staff member is also present at the counter and you can order with them if you prefer. I used the self-order kiosk and it was easy to use. I ordered a single Black Truffle Burger ($10.49), fries ($4.49), and a large Berry Cherry Pomegranate Lemonade ($5.49). My husband ordered the single Avocado Bacon Burger ($9.99) and added lettuce and tomato for no extra charge. We grabbed the table number next to the kiosk and our order was brought out to us. There are plenty of tables in the seating area. The Black Truffle Burger was so juicy, mouthwatering, and amazing. I'm a huge fan. When I was finished, I wanted more and next time, I'll probably order a double. The fries were as crispy and good as always. The Berry Cherry Pomegranate Lemonade was a little too sweet for me, but it had good flavor. read more

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Not the best, not the worst. Shake shack is pretty standard across the board, but given that this one is on Thayer St, parking can be rather challenging. The first time I came here, the fries were overly salty, so I had to request no salt the 2nd time around. Good enough for a 2nd time, but mostly for a quick eat and being in the area. Employees are kind and respectful. Typical Shake Shack ambiance and clean. There are usually some nice deals on their app, e.g., free chicken sandwich on all Sundays through Dec 2024 with $10+ purchase, BOGO milkshakes, etc. So, it's worth it to download their free app and use their deals! read more

Shake Shack Thayer Street - Chicken Shack, ShackBurger, Fries - Fast Food Near Me - Providence, Rhode Island

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This was my first ever Shake Shack experience - crazy, I know. We ordered on the app and picked it up at the Thayer Street location. It was very busy there for lunch over the weekend, and even though we ordered on the app, we waiting a long time for our food. There was plenty of seating and the interior was like an updated fast food restaurant - tons of booths, a station for condiments, water, etc. I ordered a basic burger and cheese fries, my boyfriend ordered the truffle burger and a Thai tea shake. The burger was decent. I wasn't a huge fan of the cheese sauce on the fries. My boyfriend loved his shake, but it wasn't my thing either. Overall, it hit the spot for a quick lunch, but I don't know if I would be rushing back. It's pricier fast food. read more

We visit Shake Shack a lot while traveling since it's a familiar place for my kid to get a snack, and we found ourselves here after walking around the Brown campus. Hot dog was fine, same as any other Shack. Ordered on the kiosk, and service was quick. Busy, but plenty of tables. Standard, good Shack visit. read more

Jamie..... please do not yell at customers to take the survey and then hand them an expired coupon. Our food was great, the kitchen staff was great. But Jamie was LOUD and AGGRESSIVE towards everyone in the dining hall, it made it very uncomfortable. We took the survey so she would leave us alone..... but my coupon is expired. read more

As fast food goes, Shake Shack is pretty good, and I was 2.5 miles into a walk on an 85 degree day, and a little hot and thirsty. I was near Thayer Street and opted to walk into Shake Shack. I ordered cheeseburger and fries. Service was prompt, the burger and fries arrived quickly, within a few minutes. So I assume my burger wasn't cooked to order. On this visit my burger was a little dry and tepid. The fries were hot, crispy and tasy, Overall, not great, not bad, three stars. read more

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Recommendation: Order at the kiosk. Saves time. One star off because they never texted us when our order was ready. Food was delicious. I ordered the Shack Stack, which had a crispy-fried portobello mushroom on top fo the regular patty, spicy ranch crinkle-cut fries, and mango passionade. Classic, greasy, and delicious. The drink was okay; nothing to rave about. I also tried the Chicken Bites, which were okay. The restaurant is spacious, but I can see why many customers order to go based on location. Although Shake Shack is a bit pricey, the quality speaks for itself and it is really filling. read more

Shake Shack Thayer Street - a woman sitting at a table with food - Fast Food Near Me - Providence, Rhode Island

Great Shake Shack location! We ordered two single ShackBurgers, fries, and 6-count Chicken Bites. When the order was ready, a server brought a tray with our food over to our table! I didn't know that Shake Shack did this-- a pleasant surprise. Service was very nice. Food hit as always. The potato buns are soft and slightly crispy on the edge, tasty patty, and crispy fries. Not the cheapest fast food but really satisfying to eat. The only reason why I took a star off was because of the bathrooms. The bathrooms have a padlock on them, so I asked a staff what the passcode was. They wouldn't tell us the code, so they told me to wait for one of the staff to come over and unlock it. This was inconvenient and definitely not good for someone that really needs to use the restroom. So, definitely come here with an empty bladder. Otherwise, food was great. read more

Shake Shack Thayer Street - Burgers and Fries and Chicken Bites - Fast Food Near Me - Providence, Rhode Island

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Delicious burger and fast service. Love you the lemonade options they have. Plenty of sitting area with wooden tables and sports tv. The cleanliness of the bathrooms were disgusting read more

Shake Shack Thayer Street - Spicy ShackMeister Harvest Berry Lemonade Fries - Fast Food Near Me - Providence, Rhode Island

This is the second Shake Shack I have been to, the first in NYC. Parking is on the street which may be hard to find on Thayer street. We lucked out and go a spot right in front. When you enter, order and wait for your order on the right. To the left is a good size dining area with booths and tables. The rest room is approached from the dining room side, in between the order counter and dining room. This means you cannot see when your order is up from your table, so you need to stand and wait for it. A self serve counter in the dining area has things like napkins and condiments, and there is a place to get yourself tap water here as well. I tried the portobello mushroom burger which is a vegetarian burger substitute. The mushroom and other ingredients, like the cheese, are encased in a breaded shell which must be deep fried to cook. It has a crunch to it, and the melted cheese oozes. The chicken sandwich was beyond tiny. About the size of two and a half nuggets at most. Not much of a sandwich. The chocolate shake was super thick and fudgy. We really enjoyed that. The bathroom door has a cypher lock on it. You need to ask staff to unlock the door for you and have a receipt ready to show proof you are a customer. The floor in the hallway leading to the bathroom, and in the bathroom itself was a sticky mess. It looked like a half hearted attempt was made to mop it up but basically just spread the mess around. Tables are self bussed and we had to wipe ours down w/some napkins when we seated ourselves. Trash is over by the bathrooms where you can leave your tray. read more

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First time, itvwas very tasty, I appreciate the fact that they offer specials, like free food.

Got shake got text it was ready asked for it and lady aggressively slammed shack on counter although shake is great the service is not

Solid fast casual place in a great location right on Thayer. Insanely easy ordering system through their app or website. Only downside is I wish it gave you the option to write a note or say something like "no pickles." I probably won't be eating in the physical restaurant any time soon but I am always down for a burger & fries with a custard to enjoy after. read more

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We ordered via Grubhub because it was too hot to cook. The food was spot on delicious! We got 2 chicken sandwiches, 1 cheese burger and 1 hot dog. The order was delivered quickly and hot. Definitely go to ordered again. read more

0 stars These guys are scam artists irdered the 12 peice got 6 or 8 chicken tenders what a scam. payed about 15 bucks too even gave the guy a tip. but the worst part the place was empty and it took probably 25 minutes. the guy working the counter refused to give me more nuggets because they thought i was lying and accused me of eating them. horrible place horrible food saw people vomiting ariund the corner and wild rats all about avoid at all costs much better option, five guys read more

Going to Thayer is always one of my worst nightmares When you open the door there is such an intense vacuum of air fan that you feel like you just walked into a Nasa Spacecraft but actuaaly you're being transported to Thayer Street which is one of the last places i would ever want to go in my whole life i think. I have to yank and pull way harder than I should and I can feel the eyes of every seated customer and those waiting in line on me as I use my shrimp arms to their maximum ability. The shakes are good thoigh read more

It's shake shack. Ugly presentation, great taste. Spawn likes grilled cheese, gets 2 and a cheese fries. Not the healthiest selection, but then again, you're at Shake Shack. Fries are fine, home quality in the worst intention of that term. Best service through the peephole window this side of Lake Minnetonka, and most times you have to go in since they dont show up at the window. The ambiance is amazing: again, I dont dine in so all I see are lots of locals, tourists?, and there's always a group of 3 - 5 girls in formal dresses followed by 2 - 4 guys with baseball hats cocked sideways or wearing ripoff Amiri. I might be projecting, but i swear I go here maybe 2x a year and there's always that scene as I'm waiting for food. Biggest gripe is parking, but that's for all Thayer St. If you're doing walkabouts, then it's completely fine: you can park in Pawtucket and just walk around. If you're not, better bring a friend to jump out while you parallel double park that mug sideways on someone's mini Yugoslavic poofrenchishitzumatzaballmerenian... mix. I'll take pics next time, but they'll probably drop a star from the review lol. Truly, the Fedex of fast food chains: you technically got your package, but you can tell the story of its journey to you. After all, it IS SHAKE SHACK. read more

About 5 years ago we were in nyc and there was a shake Shack at our hotel, we loved it so much we ate there 3 times in 3 days Searching for burger places in providence,and too my surprise shake shack came up . Immediately after hearing that the family quickly agreed. We were happy to find they were as good as we remembered. The fries and shakes were awesome too. Place was clean and COVID precautions were well taken Only issue is parking, it's a busy street so you can't be shy, but service is quick read more

Shake Shack Thayer Street - Awesome food limited parking - Fast Food Near Me - Providence, Rhode Island

Food is good, fresh veggies and nice taste. However burger was carelessly made and fell apart in hand. Became gross. Establishment was messy and seemed neglected. Manager goes around begging for positive 5 star reviews, albeit he was very charismatic. What you would expect from the typical university joint. read more

BASIC burgers and fries? Check. Honestly, I don't see that there's anything standout amazing about Shake Shack. This location is fairly new to the providence area, and we timed our visit with winter break for Brown/RISD which is probably tour best interest if you're not looking for major crowds. There are really only 3 burgers to choose from here. 1) cheeseburger. 2) bacon cheeseburger. 3) mushroom burgers. I opted for the classic burger (single) and it was fine...it was greasy enough for me to have to wipe my hands every time I put it down (even with the burger still in the paper wrapper) and the cheese sauce had a funny after taste to it. I know it was specifically the cheese sauce because I ordered cheese fries, and they had the same after taste. As an aside, despite the after taste of the cheese, the fries were delicious - nice and crispy but not overdone. They held up the cheese well. The cheese. When I first look at the cheese fries I was admittedly disappointed. The looked like fries with cheese whiz (I could only think of the movie Goofy Movie when the kid says "It's the leaning tower of cheese-a!", but I digress). I don't know if it was really cheese whiz or if it was a home made alternative, but either way, I probably could have done without it. So overall, basic burgers and fries weren't bad, but I've definitely had better. read more

Shake Shack Thayer Street - Single cheeseburger - Fast Food Near Me - Providence, Rhode Island

They charged my CC, saw us waiting and serving others, and didn't bother telling us they didn't have our order "somehow."  After I asked, the server girl did not bother to bring our food and just left it on the counter until I asked again. It was just an awful attitude. read more

I have been a Shake Shack fan for MANY years, since I lived in NYC. I was thrilled when they finally opened a location in Rhode Island! I actually dined here on opening day, which I think was about 2 years ago. I have returned since and still find the food to be consistently delicious! The staff seems... ok. I don't think anyone was particularly friendly or helpful on my most recent visit. Just getting the job done which I guess is all that can be expected. This is a convenient location on the Brown University campus, but if you're a fan of Shake Shack and in the area it's definitely worth it. read more

As a New York native, I'm glad to have Shake Shack as an option here in Rhode Island! I went around 4pm and just missed the rush. The line takes a little while to wait through, but it's worth the wait if you're not in a big rush. The orders come out at a relatively decent pace and customer service always felt simultaneously caring and efficient. I got the nuggets and Pie Oh My concrete, which was a delicious swirl of vanilla custard and substantial chunks of pie. The last time I had a Four & Twenty Blackbirds pie was back home in NY, so it was a huge joy to find this on the menu here. The pricing for all the menu items do feel a little steep considering the smaller portions though. Overall a positive experience consistent with other Shake Shacks and would come back any day I'm on Thayer Street and feel like treating myself. read more

Shake Shack Thayer Street - Chicken nuggets and Pie Oh My concrete - Fast Food Near Me - Providence, Rhode Island

This is a popular chain restaurant that takes its place in the "fast casual" dining scene seriously. The menu revolves around its staples of, shakes, burgers, hot dogs, and fries but they are thoughtful to add in the local flavors of the city or location they are located in. They also sell beer and wine as well as the typical soft drink staples like soda and iced tea. I ordered the Shack Stack, which is a shroom burger with a beef patty on top and some crinkle cut fries. As you can imagine, it was really tasty. My friend ordered an Oreo shake and enjoyed some crinkle fries too. It was a bold move to put the first (and only) Shake Shack location in Rhode Island on Thayer Street - which is notorious for having very limited parking - maybe they were thinking it would be visited by the many students from the surrounding colleges. While we were waiting for our food to be made, I noticed the hand painted mural on the wall that was done by a local artist from RISD, which tied into their theme nicely. While I'm not thrilled to see yet another chain restaurant take root on Thayer Street (hey, I'm old school and remember the days of the fun and funky local stores and restaurants that once's lined this iconic street) I enjoyed my meal here and would likely come back again. read more

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Had the pleasure of receiving an invitation to their soft opening today. Having never been to one, I didn't know what to expect but in my experience it's your typical fast food burger place with some additional touches thrown in. The food was good, but not very different from your usual burger place. On a good note, they don't overcook the meat patties, and the end product looks like what a burger in an ad would look like. This place will also be offering local craft beers which is a nice touch from other fast food burger places. But ultimately, what you get isn't drastically better than what you get at other places. It was fun to try out and experience, and I'll likely go back, but I don't think I'll be making a habit of it honestly. read more

I waited for the grand opening rush to be over before coming here. I took my friends from the west coast here! One of them is pretty much In n' Out or die, while the other is successfully converted as you can see in the reviews below lol :D. We got there around 1pm and it was pretty bustling, but not super busy. Anyways, I tried the chicken n' bits because it was new. My friends ordered a smoke shack burger and regular fries. Personally, I'm not a big fan of shakes, so I don't really get them (pls don't come at me). But in general, the chicken n' bits was actually really good. Definitely fresh. I've had shake shack before in other locations, so I know their burgers are good as well. I can't say for sure for this location because I didn't have it. The thing that made this location great though, is the friendly staff. The lady who took my order was so nice and the staff helping to clear trays were also super friendly. My friends and I had a great experience here. Would definitely come back for a quick meal! P.S: Sorry for the LQ pic! read more

Shake Shack Thayer Street - Fast Food Near Me - Providence, Rhode Island

Stopped in during a business trip for a double shake shack burger, chicken bites & a pomegranate basil lemonade! Hit the spot with quick, efficient and friendly staff! It's a college town so this place seems to have constant flow of traffic. read more

Shake Shack Thayer Street - Double shake shack burger! - Fast Food Near Me - Providence, Rhode Island

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5 stars for the skakes! (My daughter and I hit up Shake Shack in NY) so SUPER excited to have one in RI (especially at Christmas time... Christmas Cookie Shake!) But back to my recent visit in Providence... There is more seating than the NY locations I have been too, good size, no line, plenty of staff on, super nice (even let me try a sample of a flavor- didn't know that existed!) We ordered a Salted Caramel and a Cookies n Cream. Both delicious! Cookies was super thick and the pieces of cookie- oh my! The Caramel was super sweet and could fulfill any sweet tooth craving! The fries... barely warm and the cheese was given to us in a cup on the side so when you are at the bottom of the fries the choose is rock hard and the fries snap while dipping. Overall- THANKS SHAKE SHACK FOR BEING IN RI!!! read more

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It is Shake Shake. If you have been to one you have been to all. For a fast food restaurant I like it

Burger so good I forgot to take pics! I must say I recently had the best burger in my life!! I thought in and out was bomb but SHAKE SHACK?! Holy sheeshhhh! I ordered the shack stack and let me tell YOU, the char on the burger--was like no other! I am kicking myself for waiting so long to try this place! read more

Yummy food and shakes! Have come here multiple times to grab something quick. Good customer service. Will be back soon.

Excited to finally try this location of Shake Shack. Cool space which is to be expected since it's in a thriving college town area. When it was our turn to order we asked what kind of beer they had on tap, IPA or what they were. The employee answered "Foolproof". We asked again if she knew what type of beer and she said "Foolproof" which we know is just the name of a brewery. Finally she saw it said India Pale Ale. Small mistake but a little odd since they only have two beers on tap and we're probably not the first to ask. Food came out in a timely manner and it was delicious! Loved the cheesey fries. Fun trip, I'm sure we'll be back again! read more

I really really like Shake Shake... just not the Thayer Street Shake Shack in PVD. Why? Slow slooow sloooooooooow service everywhere. Slow @ the register. If there's a line 10 deep, open a 2nd register, Manager-on-Duty. Common sense? Not here. Slow @ the pickup counter. The kitchen cooks are actually pretty efficient considering how slow the pickup is here. One person at pickup was struggling to put 2 cups in a tray, but hellllo, we are 2 people with 4 hands between us. We don't need a tray for 2 items. Common sense? Not here. Slow @ cleaning.... This is the worst. The bathrooms are really bad, with used paper towels overflowing the bins and general grossness. The dining room is consistently dirty. There's no excuse for unsanitary conditions at a restaurant. Common sense? Not here.... and it makes me question how workers can keep their hands clean after washing their hands in the nasty bathroom right before prepping food (!!!!!!) Please speed up and clean up PVD Thayer street Shake Shake. I want to stomach and not yack up the food I'd love to order here. NYC Shake Shacks are way busier and I've never seen this level of service neglect there. read more

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I ordered my food here and was told they were all out of milkshakes. We go to sit down to wait for our food and there is only one other person that ordered. We waited for 20 minutes while the workers in the back slugged down milkshakes. Still have yet to get my food. Absolutely horrible. Won't be coming back. read more

Finally a Shake Shack outside of Boston! My husband and I use to love going to the one in Dedham but the Thayer st location has it beat. Plenty of room inside to eat and, so far, very clean! A great place to grab a simple burger. Fries aren't anything special unfortunately, we often just share a small size. I got the chicken bites and they were okay, would definitely get a burger next time or try the hot dog. Hubby loves the milk shakes there, he can never resist. Definitely worth stopping in once or twice every so often! read more

Shake Shack Thayer Street - Fast Food Near Me - Providence, Rhode Island

I'm going to make this straight forward and break it down in categories! Food: very average... just like most other burger and hot dog places. The hot dog was ok with the flavor balance. It came with all kinds of sauce, pickles, and stuff... but it's not something you cannot make yourself at home. The burger was just fine. The bun was soft and the patties were fresh, but other than that it's the same stuff just like other places. Price: Ridiculous.... spent almost $17, got a hot dog (which I can probably make for less than $2), the chicken bites taste like the ones you can get from markets and microwaved, and a $5 milkshake (the milkshake was good though) Environment: you can see staffs sits there and talk.... I don't know why they hired so many people and it's clearly overstaffed. read more

Shake Shack Thayer Street - This is all you get for paying almost $17 - Fast Food Near Me - Providence, Rhode Island

Wow, probably the best fast food I've ever had in my life. Got the double smokestack burger with everything and it was $11 but sooooo gooood. Great pickup spot walking the dog. Although the takeout window wasn't operating. They brought my bag to the door and I appreciate it. read more