This is not my favorite Chipoltle, although despite being tasty I honestly don't enjoy the actual customer experience of any Chipotle anymore. The service at this one isn't the best and it feels like each time I go there is a new annoying issue. But the food is generally good and most of the time the order is correct. read more

this chipotle experience was disgusting. we ordered online and the food was over 20 min late. there was food all over the wrappers and cups. the tortilla chips were so stale you couldn't eat them. the fountain drink cup they gave us was used. they accepted our order and were out of pico and guacamole. they never offered to substitute or provide anything after the mess up. i tried to get some money back on the app and all we were offered was a free side of guac for a future order. this was terrible! read more

I ordered on door dash. My chicken was burned and so hard I could barely eat it. I will never order from there again.

The experience was such a disappointment. Promise time for delivery was 2:20. Did not receive the cold food until after 3:00. The less proportion of food was tasteless. Stale chips, chunky queso(!), and withered lettuce, just to name a few. Highly disappointed , not worth the cost and will not be ordering from here again.. read more

I saw two positives at the restaurant today. First, the dining area looked very clean and new. Secondly, the corn salsa was really good. The employees were nice but seemed like they needed a little more training. They were fast enough. My order was correct. My burrito and drink was okay buy my meal, without chips or queso, came to $13 for lunch! They charged me an additional $2.05 for a spoonful of guacamole! It didn't say it was extra. It was positioned on the ingredients line just like everything else. The 6oz sirloin steak dinner at Outback is only$12.99 and it comes with a salad and a side! There were only two customers in the restaurant when I was there. I can see why. read more

Chipotle Mexican Grill - Mexican Near Me - Salisbury, North Carolina

See all

First time at Chipotle ever. When we walked in it took a min for anyone to say anything to us. No welcome no nothing. Then when someone finally came forward to wait on us keep in mind there were two other on the line already. The whole crew looked like the only reason they were even there was because it was court ordered. I had the veggie bowl which was good. My husband had the pollo asado bowl. Said the flavors did not mix. Not entirely sure if we'll be back may just stick with go burrito. read more

The Workers are always kind to me and ordering is super quick and easy. The food is always fresh and the portions are large. The food is great and the dining area has been clean every time I have been. read more

Ordered online they fucked my order up so bad. They didn't get a single thing right. Also asked for a qusedilla and they gave me i don't even know what it was with the wrong stuff on it. Drove 25 minutes for it and read more

Chipotle Mexican Grill - My "qusedilla" - Mexican Near Me - Salisbury, North Carolina

This was my first ever visit to the supposedly wonderful Chipotle chain and, frankly, my last. Not many toppings, small portions, chewy soft tortillas, really salty hot salsa, and worst of all, stale tortilla chips that were so salty they were inedible. Taco Bell is better. Go to Salsarita's instead!!! read more

The service and availability of items on the menu has gone downhill drastically in the past 6 months. food all over the floor, no greeting or hospitality at all. I am hoping there is another location near or that management will actually read this review. read more

If I could give this joint a 0 I would. The employees here are extremely rude. They only post prices for the kids meals in this restaurant. I asked for a menu and they said go online. SMH. Made an order and the guy started making my order wrong because he was talking to another employee. When I mentioned this he said you need to speak up. This caused a back and forth with him so I left and when I did he said good! Bye! I will never go to this joint where employees obviously don't want to work and talk to customers like crap. When they don't have a job because they closed due to no customers maybe then they will learn. Maybe not. read more

Thursday night I came and got two bowls and as I was getting my food made a woman employee was yelling loud at one of the other employees that she needed to go and telling him to hurry up then they both started yelling at each other it was very unprofessional and made me very uncomfortable she keep going and yelling on for a few minutes there was two other employees with colored hair that was very respectful and kind but the other two was just horrible I love coming to this restaurant but after this I don't think I will come back for awhile I hope they can fix their customer service read more

First off I love Chipotle, but this location was subpar. No juices(machine broke), no chips & no lettuce. Tried the new pollo asado, which was good but they filled the bowl with rice and skimped on the meat. Fountain drinks needed changing and dining area needed cleaning. read more

Okay so there were only about 4 workers there, Two up front. One girl & one guy, the guy was working as hard as he can trying to finish all the online orders by himself & also trying to get us taken care of. Both of their attitudes were kind of annoying but i get it because no one else is helping but the girl was just checking her phone, watching the dude struggle and not offering help. Idk i just don't like this location and it's gross. read more

Don't get me wrong, I love chipotle. But this is the worst one I've been to. Ever. The staff was loud and screaming in the back the entire time. They were out of just about everything. There was a girl cleaning a floor drain by the counter while I was ordering talking about how disgusting it was, gagging, and cursing loud enough for the entire restaurant to hear. I was so shocked. Thank god there were no kids inside. If I could have given them 0 stars I would have. read more

Your hours are wrong. Showed up at 9:54 because your app says open until 11 but the hours on the door say 10 and everything was cleaned up for close when we arrived. Change your hours before you make more customers drive out of their way for nothing and leave bad reviews. It's all in the details read more

Great experience for us, staff was friendly, informative, caring and on point. We even had someone come to the table to check on food quality! You don't even get that at restaurants anymore read more

NEW: Since I've been back, they've been very helpful and understanding to my needs. Much more knowledgeable. They've made terrific changes! Thanks chipotle! They have, however, been out of lettuce for a few weeks. Other than that, it's great. OLD REVIEW: Terrible staff. Very unprofessional, unhelpful, 0 knowledge about the food that the serve. Seemed like they had no formal sanitation training or allergen training. Would not recommend to anyone, especially those with special read more

they really PACKED the food into our containers. great portions. I've been to several other Chipotles before & I really appreciate how much food they gave us. read more

Was almost deterred by the other two reviews but we had a great experience! The staff was very friendly, and even with my three children making special requests and wacky specifications, they were very accommodating and kind about it all. The restaurant was clean and the food was great! read more