Slow and super dirty inside. All the workers give the 'Gen Z' blank stare like they don't know how to process a simple order.

This is my second time writing a review I ordered 2 chicken bowls and there was a sticker and hard uncooked rice . I tried giving this place another chance after having a different poor experience. But now I'll never go back read more

Chipotle Mexican Grill - Fast Food Near Me - Shelby Township, Michigan

I had a bowl yesterday. The rice was way undercooked, and nothing else. and 7am this morning, I woke up super nauseous and ended up throwing up everything I ate from there yesterday. I believe I had food poisoning. I do not recommend this chipotle. I still feel like shit after hours of puking read more

Just another chain. It doesn't take very long to get your order, but it's not really that good. And the price is a lot more than I was expecting for a chain restaurant. read more

The service is beyond slow. Not sure the point of online ordering when you have to wait for 20 minutes in a drive thru lane anyways. Will never be back and don't recommend this location... I deleted the chipotle app off of my phone solely based on how poor my experience at this location was. Never, ever again. Edit, response to the chipotle rep who reached out: I'd love to contact you but the link you provided doesn't work and I don't see a way to contact your store anywhere. Seems pretty on brand. read more

After a bad experience over a year ago I decided to give it a try since I was in search of something fairly fresh and fast. This time it was quite the opposite, which I appreciated and hence this updated review. I tried their new Garlic Guajillo steak in a burrito bowl and it is pretty good, the new steak flavor especially. The portions of steak were generous, just the right amount for a single dinner serving. Same fresh toppings to choose from -red or green, corn salsa, pico salsa, fajita vegetables, cheese, sour cream, and guacamole (for a nominal charge), etc. All were properly portioned to the bowl. I ordered some toppings on the side and some I asked for extra qty in the bowl. The order was 100% accurate and prepared on time to my online order pick-up time. Overall a good value for "fast cazh" food and service with a tasty new steak flavor. read more

Chipotle Mexican Grill - Fast Food Near Me - Shelby Township, Michigan

See all

How does this business stay open? Walk in for food and directed to order online. ????????

I ordered 3 tacos with chicken, pico, cheese, and lettuce. When I picked it up there was little to no cheese, the chicken was overcooked and burned it some spots, and there was no lettuce. read more

My first time in this location. Food was ok but the place was very dirty. Spilled drinks on the floor, trash cans full and food scrap's on about half of the tables. I almost walked out without placing an order. In this neighborhood you better have a clean dining room I do not plan on going back. read more

Where do you begin w this location. Every-time you go here they're out of something. Oh and if you go after 5 good luck. Have gone 3 times now between 12-3 thinking it would be better and guess what they're still out of things. If you like Honey V don't even bother if you go 10 times they may have it 1 time. read more

if I could give this location a 0 stars, I would. Out of the 5 times I've ordered here in the past 6 months, they have missed something from my order 4 times. If you plan on ordering from the chipotlane, be prepared to sit in a line for a minimum of 15 minutes while your food gets cold. It's one of the worst places to get food from. I can't go there any longer, it's really not worth it at all. read more

Where do I begin with this experience. The place was dirty, every table was not washed, garbage cans were overflowing, they were out of food items, fountain drink machine had no ice, certain pops were not working. Staff seemed like they were out of it. There was so much staff behind the counter not doing much and probably could have cleaned the place and made sure things were stocked and working until closing. Just because there are just few hours left until closing the experience should not be hot mess. read more

Ordered food online. The food was 45 min late not to mention cold. The portion size was ridiculous small along with old stale chips. This might be the worst food I've had in a long time. I won't be back read more

Okay, I am here to warn my fellow picky eaters. I absolutely love Chipotle and go here all the time. But, I also have had bad experiences. I like to order a simple, two ingredient, double beef barbacoa and white rice. On multiple occasions, my order was wrong. I usually order online and pick it up, so this also adds onto the problem. But I don't understand how an employee can make a huge burrito and stuff sour cream (I hate sour cream), tomato salsa, lettuce, etc into a two ingredient burrito then slap on a sticker that says something completely different than they just made. Or another time, they accidentally put the wrong sticker on the wrong burrito and I got someone else's order (they told me this). It's absolutely disappointing going home and seeing the wrong order. But every time I get the right one, it's always super good. The portions do vary all the time though. read more

Do yourself a favor and don't go here! Prep area and back cooking areas/floor were disgusting! 20 min wait on white rice. After 20 min wait the guy didn't know how to properly roll burritos. They were out of honey chipotle dressing. Ended up walking out with no food. I got so irritated with the whole experience I just left. read more

Perhaps the worst Chipotle location in the entire restaurant chain. From the lack of management leadership, to the disgusting floors, the nasty counters, tables to the shift manager coughing over the food, blowing her nose then literally wiping the residual snot from her nose onto her shirt. This establishment is by far the WORST I've ever been to. All of them are disgusting but this one wins the nasty award. Untrained employees, undercooked chicken, nasty dinning room along with the lack of enthusiasm from the employees. If the Michigan locations are owned by the same owner, they are guiding this location into ruin. So yourself a favor, change your taste buds and go someplace else, or stay home and cook. read more

This was my first visit and I will never come back again. The service was horrible, I questioned eating the food health wise. Only ate a little and through out my smoked brisket, $18 . It looked nothing like what was advertised on TV. I walked across to Burger King and orfered a meal there. If I could give this minus stars I would. I would advise to avoid this place at all cost! read more

Ordered extra and they barely filled the bowl. Even with it slow they did terrible. The food is cold and dry and it doesn't even taste fresh. Along with disgusting dining area. I ordered the food to pick up at 2:10 and didn't get done until 2:40. Also missing half my order is missing. read more

Chipotle Mexican Grill - Fast Food Near Me - Shelby Township, Michigan

See all

Ordered carry out catering order. I will start with my biggest complaint: The steak was all fat and gristle. It was pretty much inedible. I had to spit out half the pieces and I am the kind of guy who likes fat on steak. The chicken had zero flavor. We got heaping pukes of rice, but hardly any protein. You cannot serve steak like that. Corporate please talk to whoever manages this location. The tomato salsa was also digesting. I will go to qdoba next time. Not quite sure what to say about the inside, looked clean I guess. read more

I would give zero stars if I could. when was the last time the health department inspected this place? when was the last time employees had reviews? went there for dinner and it will the last time. the girl who started the order acted as if she had more important things to do, she made customers feel rushed. the nastiness of the "hot foods" was disgusting with cross contamination, cold chicken and steak, the fajita vegetable looked they were old produce and tasted worse. asked for some pinto beans and they were slopped onto my order with so much liquid i wasnt sure if the liquid was even from the pinto beans or another type of food,but also my husbands burrito making it very messy to eat. the griller was burning the food as every piece of meat was black, he may like his food cooked burnt but that is not what is advertised---maybe clean the grilling station? the dining room was a disgusting pig sty! food and crumbs all over the table tops which felt like they hadn't been cleaned in weeks. the sauce bottles looked like they have never been cleaned with a clean towel and one of the green bottles didnt have a top--not exactly sanitary now is it? I felt bad for the two familes I saw that were trying to clean their tables with just the napkins they found. it took them about 10 minutes to clean , is that why chipotle has become? later in the evening my husband got sick, wonder what is was he ate that made him sick....oh wait...he ate at this location. we will be traveling to any other chipotle than this one. it should be closed..maybe I will call the health department read more

Two stars from the previous years going to this location. Recently over the last several months the guacamole is not fresh, portions are smaller and seems like some thing is wrong. read more

Chipotle Mexican Grill - Blah, $6 of old guac - Fast Food Near Me - Shelby Township, Michigan

Steak was over cooked both time I went, yes it's true about their guacamole, I didn't order any but it was lookin real stank I recommend the chipotle in mount Clemens by the meijer. Their steak and guacamole are both BEAUTIFUL AND TASTY read more

The worst chipotle I've been to in a while, I'm a daily chipotle guy so I know this food is garbage. Plus while I was there the lady took a half full tray of steak to Mobil order and called out "steak is gone" while I was standing right in front of it. I guess Mobil orders are more important as well? I still asked for it and was told that they were out when they damn well weren't. This chipotle is garbage go to lakeside for a better experience. read more

Just ordered online and when I got home they gave me white rice instead of brown rice.I clearly ordered brown rice they suck at this location read more

Ive been going here for years. For the last year something either went wrong in management or employee work ethic because the food and online ordering has been terrible. The last three online pickup orders ive picked up have been totally wrong. I even got totally different meat in my bowl. Twice!! No toppings nothing i work in the food business so im utterly confused how you get a written down order so wrong. The meat has been pretty odd as well like not fully cooked weird hard pieces in it. I dont know whats going on with this place i still will come but i have to order inside because at least i can watch them make it. The people inside are always lovely as well. But ya basically dont order online and watch out for some weird meat. read more

I don't leave reviews. I downloaded this app just to leave this review. Worst chipotle I've ever been to. The guy at the register should be embarrassed for his work ethic. Lets the poor girl do all the work as he sits there talking and joking around as the line is 20 people deep. 1 girl is doing the whole food line during dinner time. Whoever manages this store needs to check out all the reviews. Will drive 5 extra miles to go to the other one for now on. read more

Everytime I come into this chipotle no matter what time it is, they are always out of something. Not only 1 thing, not only 2 things, but multiple things! The new workers look like they are being forced to be here, and when u ask something from them, they make it seem like it's a problem! If I could give the service a 0 I would. All that being said there's much more to improve! read more

The worst service!!! Always forgets my food. Put the wrong food in my bowl. Didnt close the lids to my sauce so it spilt everywhere. Forgot my chips them i drive back and they said oh yeah we dont have. Like what? I paid $6 for that bud. read more

Awful customer service. People at the window do not even say hello and the last time I went inside, I was completely ignored for 10 minutes. This location by far is the worst Chipotle for service and quality of food. The servings are always considerably smaller than other locations. Burritos are literally half the size of the location on Hall road. We now make the extra drive to Hall road or Qdoba. read more

I'm surprised by the bad reviews. I walked inside and thought this is the cleanest Chipotle I've ever been to. Staff very professional, food as good as always. Not sure what I'm missing, good spot and will definitely be back. read more

my experience was pretty bad to say the least. I went to go pick up my order and it wasn't ready and it was five minutes late and I really needed to be somewhere and then on top of that I ordered three things and two of the three things were prepared wrong, this is completely unacceptable and the cheese was bad and really got one fork for three entrées so this is just unacceptable. This is terrible. Don't come to chipotle on 23 mile. read more

Terrible food and the store is a complete mess. Flys landing on the food behind the counter and lots of cross contamination going on. The store was completely out of Cheese, Queso, Hot Sauce, White Rice. For being fairly new this place is surely mismanaged. read more

Consistently the worst chipotle i've ever gone to. Do not EVER order online at this location, they will skimp out on proportions, as well as quality. Furthermore they never make their guac correctly, chipotle is KNOWN for their guac and i am a fanatic of this guac, however this location never ever gets it right, something is always missing, sometimes it's as simple as salt, the amount of times i've had to season my own guac from this place once i get home or add a diced purple onion just so the guac is at least okay. Once I had gotten half of my side of guac being a completely unmashed avacado. I've had steak with giant chunks of fat or very little steak at all when i always pay for double meat. I will include pictures of everything im referencing because i have had enough. The staff is okay for the most part, but do yourself a favor and just go to the one by lakeside mall, much better experience over there vs this location. read more

See all

This location is a disgrace. We dined in (usually get a mobile order) and the place was DISGUSTING. Garbage overflowing, dirty dining room tables, and the food prep area was filthy. Food spilled everywhere around the food storage bins. Out of many items. No ice in soda machine. Chicken tasted borderline undercooked. Out of brisket. Then while we were eating a worker was loudly chipping away at ice with a chisel at the food prep counter for the duration of our meal. That sort of thing shouldn't be done while food is being served still. Clean everything down and take care of it after close. It's just an absolute disaster. I'm shocked it's even allowed to operate in this fashion. read more

Big fan of the food at Chipotle but nasty dirty inside. Every table filthy and trash can overflowing. Garbage outside.

This spot is failing despite the line of people. They too will continue to get frustrated with lack of efficiency and go elsewhere. I have given this spot more than a few chances and the continue to fail. One poor person on the food line while others are doing nothing but looking at the person working their tail off and never catching up to the line of people waiting. The "cashier" seems to not have the authority or ability to help. Is this how they train their people? Again, I have been there many times at different times of the day and it is always the same story. Brutal. Please sell me this franchise....I would quickly double profits for the corp with some simple changes. Outside garbage overflowing garbage everywhere no one had checked it in hours. I know it's difficult to get good help (excuse) but this is all training and management. Please sell me location? And on top of it all I asked for a receipt and was told they were out of receipt paper. This was a Thursday early evening. 15 people in line taking 20-30 minutes to get expensive food. Unbelievable. Signed, Finding Options read more

I see in the comments section I'm not alone in the reviews. This has to be the worst location. Messy and dirty. Food on the floor and on the counters. I can understand the lack of employees, but I seen two of them - one of them being the cashier - just standing around. The food wasn't any good either. Probably lack of hygienic and food safety precautions taken. read more

The worst service ever!!! 5 workers there and no one wants to serve you anything or refill their food. Just horrible

I went through drive through to pick up our order. My 11 year old son was super excited to get chipotle. I admit that I made a simple mistake doing the online order... when we got home, he noticed there was avocado instead of chicken in his soft taco. I returned to chipotle with the mistake tacos, and explained to manager it was an honest mistake. She declined to make me the chx taco to replace the wrong order unless I paid for the chx taco. I simply read it wrong on the app when ordering. I thought I was adding avocado instead of ONLY avocado. People do make silly mistakes on the app when ordering. She wasn't having it. I was soooo annoyed read more

VERY SLOPPY. greedy when asking for more of anything. had to wait 10mins for regular steak like come on you guys should be prepared it's the afternoon. got to the register lettuce, rice and pieces of food on the counter like ur so dirty. i couldn't even set my phone down because i was so disgusted how dirty the counter is. UNBELIEVABLE SERVICE. DON'T COME HERE. read more