So bummed! My salad was decent, but my daughter's quesadilla kids meal was tiny and her "fruit cup" was a teeny clementine in a plastic container. We paid for chips and salsa, but it wasn't included in our bag. Shame on me for not checking before we got home. Sorry for the negativity. I always feel terribly about complaining. read more

Since the opening I've been here about 18 times. Maybe once a month. Of those 18, twelve (12) have had issues. Every one of the has been at the drive through Some examples: -no sour cream (didn't mention it) -no veggies (didn't mention it) -no silverware or napkins even after requested -wrong order (twice) literally wrong name -cold food (several) -wrong protein and no vegetables. For this I went right back and the goofy kid that looks like Eric Cartman goes "sorry bro, we were out" "You were out of chicken?" "Nah the vegetables tho" "Can I get the right order" "I got you" This particular order was for someone who was Muslim and ate pork they were given believing it was chicken. Would you be mad? ^^^^ After that disaster they offered me a "free entree" (today) This was ordered with double chicken. We picked out all the chicken. It weighed out 2.8oz. The scoop itself fills 3oz. At some point you have to think they are actually incompetent and not just lazy. And before you ask why I've gone back so often, a combination of being hungry and short on time and they actually have quality ingredients, perhaps I've been a glutton for punishment. That ended today. Don't go to this location. Also, they are more expensive that other chipotle locations, including Newtown (which is an insanely expensive place to live) and Fairless Hills. read more

See all

This place is not only way too expensive for mediocre food, but it's gross too. How does Chipotle run out of chips? This place sucks! read more

See all

It really sucks that people only comment bad reviews and nobody comments the good ones, because this place has definitely improved in the last 2 years, portions are great (both online and in-person), the service from the staff is great, they are always working hard and fast. Definitely recommend giving them a shot. read more

The food is very Good My coworkers go there all the time, I decided to give it a try Adam made the best burrito and I ordered a specialty steak platter for my husband a nice alternative to pizza on a Friday night. The restaurant was fully staffed and a very nice young lady Gracie checked me out with a smile. I would highly recommend This Restaurant. read more

The quality and service here sucks. Do not order from this location. On more than one occasion when ordering for pickup the food was not ready on time, then you get home and realize they missed the main protein for your dish. You go online and all you get are "points" for your next screwed up order. Order from the Quakertown location, the crew here runs circles around the Souderton location. I would not be surprised if this location closes. read more

DON'T BOTHER EATING AT THIS LOCATION. Just went to soudertown chipotle and it was disgustingly dirty, and the worker slopped the sour cream all over the outside of my bowl. I Was taking my BF to chipotle for the first time and he refused to even order because it was so filthy. We left, i didn't even purchase the bow because it gave us too sketchy of feeling to be comfortable eating at this location. It's a shame. Updated on 3/18/23: so sorry? Seems corporate cares as much as the workers at this location. STAY AWAY read more

Worst Chipotle experience. Place staffed by four dudes all about 17-23 yrs old. Despite now being 2023, this place is doing online only ordering...which means you have to stand in the store and use the app to order. Bag with cold food came out 10 mins later. We had time to kill in the area, so we set out in search of a table which was a bit of a challenge as many were dirty with chunks of food on them. I don't think the dudes come out from behind the counter much. In addition to dirty tables, utensils and napkins were empty. Sat down to eat and, like I said, food was cold...and pretty bland...and rice wasn't fully cooked. Not sure what's going on with the place. Some adult supervision might help. We've eaten here before and it was good, not great, but good. Will probably not come back. read more

I ordered on the app and my food ended up being nearly an hour late. Staff wouldn't acknowledge me when I tried to ask questions. They also messed up my sons order. The worst part was the condition of the restaurant. It was filthy. Garbage cans over flowing. Food and trash on the floors in the kitchen. The prep area was revolting. I put in a complaint on through the survey and was "awarded" a free entree I can't imagine ever using. read more

Chipotle Mexican Grill - Fast Food Near Me - Souderton, Pennsylvania

barely any pieces of chicken and any rice then I asked for lettuce and got five pieces and I asked them about it and the people turned away. Do not come here. read more

This is one of those rare occasions where I feel like piling on to the mountain of one star reviews. For a $50 order I received a half full rice bowl with no fajita vegetables, my wife was missing a side and the chip bag strangely had very few chips in it. Not only are we giving up on this particular restaurant, we are never going back to Chipotle period. I'd rather spend my hard earned money on locally owned restaurants. read more

$11 mobile order. This place is so bad. We've tried in person, using the app, but it doesn't matter. read more

Chipotle Mexican Grill - $11 mobile order. This place is so bad. - Fast Food Near Me - Souderton, Pennsylvania

I should have verified the reviews today here on Yelp! Poor service, missing ingredients, dirty inside!

My husband had a high protein bowl and it was so spicy that he could not eat it. I tried to eat it for my lunch today and could not eat it either. There was nothing in the description that indicated it was spicy. When we tried to contact the store, we could not get to a person. We are long-time customers or should I say, we were? We will not ever eat at Chipotle again and will not recommend you to anyone. read more

Service has gone up from last time I was there, must be under new management which clearly has helped

I went in to pick up a door dash order. I was told to wait, which I was fine with. As I waited, I became less fine. This restaurant is FILTHY. I wish I didn't have the time to take notice. It is only a matter of time until the inspector comes in and gets writer's cramp from the violations. I can't comment on the food because I was only picking up an order to deliver. Do better, Chipotle. read more

This is how I got my quesadillas. Also missing fajita and queso/chips. Don't use Chipotlane. read more

Chipotle Mexican Grill - How I got my quesadillas... also missing fajitas and queso/chips. - Fast Food Near Me - Souderton, Pennsylvania

This place has been going downhill fast, customer service is trash I just went there again I must've been out of my mind to even go back there and my brother ordered 3 tacos, the worker started making a bowl only added the meat and rice and then said "oh wait u wanted tacos right?" My brother said yeah and the worker replied "I'll give you hard shells on the side" didn't even offer to remake his food lol. When we sat at our table the one kid began to take the trash bags out right in front of us while we were eating. Never going back here again such a turn off read more

If I could I'd give less stars for this location I've ordered through the app numerous times and each time they mess it up entirely. I also have dietary restrictions that they just ignore ( I ordered sofritas got steak). I'm upset because I was very excited to finally have a chipotle near me but now I guess I'll go back to driving 20 minutes to get my chipotle fix. Please build something else here that's a better value to the community like Starbucks I bet they would be better. read more

This is by far the worst Chipotle I have ever been to. They consistently dont have items, and get every single mobile order wrong in some way. read more

I'm in shock at how terrible this location is. So much, in fact, that I will never go to a Chipotle restaurant again. What an absolute joke that the employees are... AVOID unless you enjoy contracting illness from their dirty prep area. Never again. read more

Too bad 0 stars isn't an option. We saw the reviews but figured we would give it a chance because we love chipotle. The restaurant was filthy, the food was cold and had no flavor. We ordered my son a quesadilla and what we got was a cold taco shell with unmelted cheese to start. The chips were stale, the guac was brown and everything else had absolutely no flavor. It stinks because this is so close to our house, but we will not be returning. read more

put tomato's in my burrito, ruined my whole mood. Food was cold also. don't go here..

Walk in order and paid with debit card. Somehow weeks later this shows up as a Doordash order which it was not. Tried to reach the manager of the Souderton store to discuss how this would happen but just get automated system. When I did get the store phone it rang and rang and when it picked up it asked me for my REMOTE ACCESS CODE. I'd like to know how this happens so I don't have to delete my doordash/grubhub accounts due to a vendors misuse of my card. Doubtful I'll ever get a response as no one answers phones any more. Donna M read more

Really dirty, staff rushing so much that different ingredients are getting tossed into adjacent bins, condiments and soft drink fountain area was not restocked, and tables not cleaned. No separate mobile order section so staff had to try to fill mobile orders while filling in store orders, getting them mixed up easily. No manager seemed to be available to speak with. read more

This is the worst chipotle location I have ever ordered from. My entire order has been incorrect multiple times. You will have to wait for a refund from online because you won't get help over the phone. Don't waste your time and drive to Quakertown or Montgomeryville where they actually know how to prepare their food. Or if you wanna try it out maybe order the opposite of what you want and you'll get what you need. read more

If there was an option for half a star or less, this location would've received it. My brother and I came to this location about an hour before closing and were absolutely unsatisfied with the experience. This was the worst location of any chipotle I've ever been to. They had no white rice, no peppers and onions, no cheese and no lettuce. Their prep area was massively dirty, and employees were throwing food around while we waited to be served. Extremely unhappy that the management of this location and the employees. read more

i had my food door dashed today; the dasher was great. the food on the other hand - chicken was super cold and the rice was not fully cooked, it was super hard and crunchy. very disappointed. do better chipotle. read more