This is in regards to their burn unit next door. My son was referred to come here after sticking his hands in the treadmill. His hands healed very nicely and quickly thanks to the nurses and staff being so helpful and informative on how to clean and wrap my son's fingers. We were checked in pretty quickly and the lady at the front desk was so sweet and gave my son PLENTY of lollipops haha. The nurses and docs were super friendly and so helpful with my son's wound. Afterwards, we schedule our follow up and provided us more than enough supplies to wrap up his fingers and a few OT moves/exercises to practice in between new wraps. We had about 2 follow ups in between and was cleared right afterward. Def appreciative of the burn unit here. ***NEW PATIENTs are accepted on Fridays between 1-3 PM. We seriously lucked out when I took my son to his ER follow up with his primary and they referred us to this place. read more

These hospitals only work off of numbers and greed, hire the worst of the worst. I've been to this hospital myself. I didn't have such a bad experience but my dad's story has changed my view on this facility. My fkn dad had open heart surgery here and one night in recovery the staff left him over six hours laying slump in a chair he couldn't lift himself off of. There are supposed to be check in's hourly or even less and they left him like that until my mom came to visit the next morning. My mother is the one who lifted and situated my dad into a comfortable position (she is 5'2" and 120lbs doing this by herself) and then proceeded to let the entire floor hear how the staff neglected him and she was well within her rights. Someone needs to step in, if there isn't a head nurse that can manage a staff they need to either install ai capable cameras in every room or hire people outside of this area who are worth a fk. Don't take your family here. read more

DO NOT GET CARE HERE.. -First, they told another hospital that they had an ICU bed open for my grandma, we arrive and no bed, we were sitting in the hallway from 2:30AM-10AM. magically we had a bed when asked for patient advocate. Also they just throw everybody in a hallway. - Second, they took my grandma to surgery. She was never on the posting board to see her status.. nobody came and updated us, she just randomly came back to her room after her procedure.. -Third, my grandma comes back into the room and tells us that the doctor decided it was a great idea to tell her what happened in her surgery while she was recovery.. she couldn't even think straight... hope they know that doctor can get in trouble & i will be fighting this matter. read more

My review is about two HCA ERs (one being this one). The unresolved concerns with my medical records and how the situation has been handled have caused me significant stress, and my physicians have documented that stress has contributed to worsening mental and physical symptoms. I have been severely sick for nine months (I do not need this added stress) and have been informed that stress is believed to be contributing to my painful GI flares. I have a complex medical history and accurate medical records are important for my care. During 1st ER visit, I sought care for Flu B complications and dehydration. I was told I would not receive IV fluids due to a medical reason related to my history, yet I was offered a medication in a medication class I had previously been instructed to avoid, and the prescribing information contains warnings relevant to my medical history. I had fully disclosed my history to the PA and conflicting recommendations made me feel unsafe. The first time ever, I signed myself out, letting the PA know why. My husband was present the entire time. When I viewed my record in my portal, it stated I was offered 500cc of fluids, said they were not enough, and left. That line later no longer appeared in the portal. I could not locate an amendment, correction, or timestamp explaining the change. The remaining documentation states I was offered fluids and left because I was not receiving them fast enough. This does not align with my recollection or my husband's; we do not recall IV fluids being offered. The next day, I went to urgent care. Urgent care sent me to another HCA ER for dehydration after 3 attempts to obtain labs. I was taken straight back to a chair as urgent care had called. I do believe this was the worst ER experience I have ever had. A working IV was placed during the second attempt; however, no blood could be drawn from it. Despite the working IV and already being evaluated, I waited what felt like a significant amount of time without fluids until my husband advocated for me at the desk. The provider offered the same medication I had been offered the night before, and I again explained that I had been told to avoid that class of medications due to my medical history. I was given a muscle relaxer, but an hour later I remained in severe pain. A nurse told me she would get me something for pain, but when the PA returned, he said my only options were Tylenol, the medication I had explained I had been instructed to avoid, or nothing. I remained in significant pain. When my husband suggested I go home so I could lie down, the PA said I needed a second bag of fluids. I asked to speak with the supervising physician because I could not continue sitting upright in that pain. Only then was I offered pain medication. The medical record states that I eventually accepted the medication, which I understood to suggest that it had previously been offered and declined. That does not match my recollection of the interaction. An EKG performed during this visit came back abnormal. I was never informed and discovered it approximately four days later when I felt well enough to check my patient portal. I have a complex cardiac history, so this concerns me. My portal documentation does not mention the abnormal EKG or that no blood could be drawn from the working IV and that labs could only be obtained with a dry stick after my second bag of fluids. In my opinion, the documentation also does not accurately reflect the significant pain I was experiencing. I have repeatedly contacted HCA management and administration, including the Ethics Line, Patient Advocate, hospital leadership, and corporate headquarters. I filed an ethics complaint after a month of trying to resolve this through hospital leadership. I received a letter confirming the complaint and a number for questions. I have called multiple times but have received no updates, only that I will receive a letter. Recently, I was told by headquarters that my calls were being routed to only one specific person, who also could not provide answers. This experience has affected me seeking emergency care. On one occasion, I felt I needed emergency attention but was afraid to return to the nearest HCA ER because of concerns about documentation accuracy and prior treatment. I was too symptomatic to travel farther to a non-HCA ER. My concern is not simply a bad ER experience. I am seeking clarification regarding documentation that I believe does not accurately reflect portions of what occurred, including a line that previously appeared and later disappeared without an amendment or timestamp that I can see. Despite repeated calls, voicemails, and emails, I have received no meaningful answers or resolution. This continues to cause significant stress. Everything described here reflects my personal experience, recollection, and the documentation available to me. I hope to receive answers and a meaningful resolution so I can move forward and heal. read more

Chippenham Hospital - Update - Hospitals Near Me - Richmond, Virginia

The care of night nurses is horrible. The billing is completely incorrect. It is able to contact by email any department. I can't always call. read more

I was charged $992 for a $20 tube of lidocaine. I was not provided an estimate ahead of treatment. Whenever I call the hospital, they transfer me to a collections agent who claims they cannot dispute the transaction. They refuse to tell me who I can talk to for the dispute. I never even received the tube of lidocaine. They also were not upfront about the charges, even when they sent the bill. I had to request an itemized statement to find the charge, which took several days to receive. They went above and beyond to hide the fees and refuse to do anything about charging me 50x the cost. read more

Chippenham Hospital - $992 charge for lidocaine. I had to request an itemized statement to even find out I was charged for this. - Hospitals Near Me - Richmond, Virginia

Emergency room waiting room was empty when we got here. They took us back right away but put us in a hallway meanwhile rooms are opening and people are being put in the rooms that arrived after us. When I asked about being put in a room I was told the people in the waiting room come first since we had already been seen. This is so unacceptable. The hall is cold, noisy and very uncomfortable. The chair was hard and no where to elevate my feet. The doctor was pleasant. As I sit here a room has been empty for awhile and they put a new bed in the room while we sit in the hall. read more

Chippenham Hospital - The bed in the hall - Hospitals Near Me - Richmond, Virginia

Chippenham Hospital ER failed our daughter miserably! The ER doctor gave her oxi for her fibroid pain knowing that she was in her second trimester, high risk pregnancy because of her age and having fibroids! He said it was okay for her to take a low dose and she woukd be okay. He did not notify Labor and Delivery nor did anyone ever contact her OBGYN! She was discharged and came home and had a miscarriage! She went back via ambulance and horrible service in the ER! So much more occurred that went horribly wrong! To date we are still waiting on answers from Patient Relations. The tragic traumatic experiences happened in early December NEVER WILLWE USE THAT ER AGAIN! Even the nurses in Same Day surgery when our daughter had to go back for an emergency procedure advised us to NEVER come back to that ER for any services. That ER needs to be investigated! read more

I am giving this a rating of one star because I could not post this review without giving at least a one star rating. I am absolutely appalled at the type of care that was provided here to my family member. When I arrived an hour or so after my family member was moved to her room. The room had not been cleaned properly. The floor was dirty with pretzel pieces, the floor is dirty with dirt accumulated in every corner and the bathroom was also not the cleanest either. When we asked for her pain medication it took over an 1.5 hours to arrive. She also fell in her room while her tech watched instead of standing next to her to make sure she did not fall. I would not recommend anyone come here for inpatient care. read more

I was recently hit by a car and have been hospitalized at Chippenham Hospital while I wait to be transferred to a rehabilitation facility. During my stay, the care I have received has gone far beyond the call of duty. The nurses, nutrition staff, occupational therapy (OT), and physical therapy (PT) teams have all worked together to make my stay feel as comfortable as possible--almost like being at home. Their kindness, professionalism, and encouragement have meant more to me than words can express. I especially want to recognize Nurses Gina "Q", Deja, and Mel, who have truly exceeded expectations. Their compassion and dedication helped reassure me that I am going to get better, and I am deeply grateful for the professional care I have received. Thank you to everyone at Chippenham Hospital who has played a part in my recovery. Your hard work and kindness make a real difference in patients' lives. read more

I have been here in Chippenham with my wife since 11:00 AM at the ER and it is now 8:25 PM and we are still waiting for a room for my wife who is supposed to be admitted. I cannot believe that they can't find a room. First of all, she had surgery on 2 June and it took longer than what the doctor said it would. She sent to recovery for what was supposed to be an hour, but it took about four hours to get a room. She got an infection from the surgery and that's why we are here at the ER, again we find ourselves waiting for a room for about 9 hours amd counting. It is ridiculous! read more

Went to ER Friday afternoon Nov. 14th 2025 for Blood Pressure issues. Just finished reading review of Nov 13th which was similar to our experience. We were parked in a hallway near the ER. This was a main traffic hallway. We saw patients from emergency, drs, nurses, visiters, patients. Sometimes, a piece of equipment would hit my bed. Now that is close! No protection from exposure to viruses, bacteria. 4 days from discharge, I am now suffering from some kind of cold, sinus situation The nurses put in an iv, took blood, gave me an ultrasound, all in a busy corridor with no privacy. We are already nervous about being there and then we are treated with such disrespect. We went to Chippenham because they are called the "heart hospital". It sure isn't as far as caring from the heart. read more

Probably one of the top three worst hospitals around and I'm sure y'all know who the other two are. They will leave you laying in the hallway all day, not check on you and you have to eat in front of the bathroom in the hallway. Cigarette butts on the floor. No rest. No privacy. I will die before I go to this facility. Not very sanitary and very unprofessional. read more

Avoid this hospital if possible. Being discharged from having surgery the prior day, I was wheeled to the "discharge lounge" in a wheelchair that was defective. I tripped getting up, the right wheelchair footrest turned backward, I fell forward landing on a hard floor and severely damaged my head. Picked up, A child's neck brace was put on me. Extreme pain, the trauma doctor, didn't give me enough meds to dull my pain and nausea. The doc said I only had a bump on my head. Sent me home with NO discharge papers from my surgery and a generic bump on the head discharge paper. Couldn't walk had to be taken home in a wheelchair via SUV. Extremely bruised forehead & eye closed for about a month. The trauma doc told me I was taking up room and had to leave. Just a few of the negligent practices that I experienced in the Chippingham "discharge lounge" and trauma unit. read more

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Do not ever let someone you know go here. The 6th floor is the most pathetic excuse for a hospital I have ever experienced. After a traumatic injury, and five broken ribs, my husband was in a tremendous pain. Pain relief was ordered, but getting it was damn near impossible. Lots of nurses standing around talking and doing nothing. Medication was never given on time, making it impossible to get a handle on the pain. Drs. were so rude, dismissive and unresponsive, and clearly did not care. The mistakes made by staff were just absurd. Nurses took over an hour to respond to call buttons, and when they did, they seldom followed through. The head of nursing was informed of the pathetic level of care, and didn't seem to care. No one up there has any compassion and gives a damn. They are clearly in the wrong profession. read more

And just when you thought it couldn't get better! Breakfast! Fluffy pancakes, fluffy scrambled eggs, Philadelphia cream cheese on a softly toasted bagel, and thick cut perfectly oven baked bacon! I'm giving the entire Chippenham Hospital kitchen staff an A++! read more

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Someone at the hospital stole my father's wallet while he was a patient. When this was reported, employees had a casual attitude and did not investigate. Stay away from there. read more

Absolutely no respect for patients. After almost 3 hours and being told I was being released I had to call for the doctor to ask what was his diagnosis and what was the medication they gave me. I went home with the same pain I came in with. read more

Colonoscopy = Ugggggg Staff at Chip = Yay!! I doubt anyone likes the colonoscopy process, but the all the nurses who got me ready for the procedure were friendly and eager to chat about anything to distract. The Anesthesiologist (Tim, I think that's his name) was cheerful. Dr. Ellet did his job and I barely know he was there. 5 stars for the team in same day surgery! read more

I was seen at the pre-admission's office. From when I entered the hospital till I left, everyone was helpful, kind and friendly. The hospital was clean and nothing like the reviews I had received. I was so impressed with the quality of care!... read more

Worst hospital I've ever been to?? Kaitlyn Garcia (MD). Was actually the rudest doctor I've encountered in awhile. She didn't listen at all, yelled at me about an IV port, and acted like I was stupid as I tried to explain to her while I was in pain. Do not come to this hospital unless you are literally on the verge of dying and only need CPR and a reprimand. read more

Well I spent about 8 hours bleeding on the ER floor not one person spoke to me or so much as brought me something to clean myself up as requested, ultimately I received nothing, from this Hospital, besides their own wishful thinking! The one time I saw a doctor instead of listening to what happened he ranted and boasted how he knew exactly what happened until eventually a nurse told him he was wrong and he started talking about my neck and put his hand against my face a forcibly pushed my head to one side and said that hurt didn't it, the only thing I felt was assaulted I looked at him in disbelief and then simply said no I have no pain, he looked around got upset and stormed out never saw him again! I strongly recommend another hospital or your own care is even better than this. read more

Went to ER after several hours of nerve pain after it was obvious nothing at home was going to help (have had extensive disk surgeries in the past). Ultimately was told to WAIT another 8-10 hours until the next morning to get rx filled for pain relief. No imaging was done to rule out compression issues. Furthermore, I did not get a referral to either ortho practice I asked for but rather to a foot doctor (I had seen a foot doctor for my FEET for over a year and this was very obviously NOT foot pain) but very definitely nerve pain... In other words, my ER visit was a total waste of time and money and I left in more misery than I had started with. The ER did NOTHING. INEXCUSABLE! Never again! read more

I was admitted after the ER personnel had performed a few tests. The quality of care was amazing. 13ccw13@aol.com read more

My wife was working in garden and I stabbed herself in the eye with a bamboo skewer. It was horrific and scary. I was called & came from work. Took her to this hospital BIG mistake! We arrived @ 2. At 11:34 pm we had been seen but waited from 9pm UNTIL 12am for discharge papers, pain meds & cream for her eye. The front desk, nurses were all running looking busy but nothing was happening. The disregard for healthcare is a joke at this hospital. I spoke to THREE nurses. Who all told me there was no help but they were just ignoring ppl or walking around really fast. I watched a group of people in a car wreck bloodied just waiting to be taken back. Numerous ppl passed out in chairs. It took a person DYING in the hall way to get these assholes to help someone!!! Save yourself from sitting all day & night to ignored. What a trash place!! read more

My son was transported to this hospital ER after a bike accident. Staff in the ER told me to wait outside while they worked him up, which is understandable. 4 hours later, nobody ever told us to come in. My son had been in the room for a few hours, and no one told him that we were outside or told us to come in. Broken communication and rude nurses. read more

If you have a choice of hospital, don't go here. My mom was here for 6 days after contracting an infection from surgery here. She had surgery done in the same day surgery office here and had to wait hours after her scheduled surgery time due to a back up in the OR. The staff was not very communicative, which lead to a lot of anxiety on our part. Following her surgery, she had to come back to Chippenham. There was a lack of communication between the doctors and nurses. The room was also in terrible shape. Blinds were missing in the window, the sink was full of what looked like black mold, and the ceiling was stained. The medical staff also left much to be desired. The phlebotomist that came in to take blood early in the morning was quite rude and both nurses my mom had were terribly inefficient. Even something as simple as getting a Tylenol took over an hour. I appreciate that the nurses are probably understaffed, but the hospital should not allow for their staffing issues to interfere with patient care. Even staff members in the sub shop in the hospital were rude. I went in to get a sandwich while visiting my mom, and they two men working at the shop said, "wow, you look like someone pissed you off." They continued to comment on my physical appearance throughout our interaction, which was rude and uncalled for. This is particularly insensitive, as in a hospital, it is very likely that people could be grabbing something to eat after receiving bad news about their health or the heath of their loved ones. With so many other hospitals in Richmond, please consider choosing another location. read more

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The ER loses track of patients and then treats them like they're trespassing. Absolutely horrendous "care". Worst hospital I've ever been to. Very, very rude staff. No care provided at all. Shameful. read more

My care was outstanding. I was in room 237a. The staff was just fenominal. My nurses were some of the best I have ever had. Please look of the nurses that worked on February 9 and 10. Wow. I just can't say enough positive things. I will be back. Thanks for choosing such capable nurses and staff. Kindness goes a long ways and boy did they show it. read more

If i could leave no stars, i would. Staff is very rude & inconsiderate & theres honestly nothing more I can say other than I wonder how they would feel if they were in a patients shoes or if a family member of theirs were being treated in that hospital. read more

You feel like you're in no-man's land and everyone has forgotten about you. Been here since 10 pm and it's now 6 am. Haven't seen a Dr, nurse or PA since around 2. Can't find anybody to ask. My 94 year old mother has had nothing to eat or drink since early yesterday afternoon but we were told she couldn't have anything until imaging is read. This ER is awful read more

This emergency room is NOT the worst in this area (RVA)---I darn near died because nobody at the Westchester division of St. Francis could diagnose a ruptured appendix.....7 years later I had a horrible experience at the big St. Francis (emergency room) over off of Old Hundred-----bottom line is you can't find a highly rated emergency room around RVA......period On another note I really wish people would STOP rating hospitals/emergency rooms based on what they have to pay out of pocket----what has that got to with the service you received ???? Try getting better insurance ! read more

We came to see a family member that had been admitted due to an illness. The staff seemed to be attentive and professional. They were taking care of the situation. Dinner came at 8:30 and it was hospital food. No one likes hospital food. However I did use the restroom on the way out and was in need of a plumber due to the sink being clogged. It also could have used some disinfecting . read more

Chippenham Hospital - What's for dinner ...??? We don't know either ! - Hospitals Near Me - Richmond, Virginia

If you're sick, injured, or dying and have a about 12 hours to spare and still not receive treatment, go to Chippenham. It's their specialty. If you value your well being however, I strongly urge you to go any other hospital. You may also have a better chance receiving care from your veterinarian. The utter neglect is heartbreaking to say the least. My own experience aside, I watched an elderly woman nearly injure herself several times as nurses ignored her. In no hospital should other patients in the waiting room have to step in. I would never tell someone how to do their job but them doing their job would be nice. The ER here is an absolute joke and there is no reason to come. If I broke both of my legs across the street I'd still rather go anywhere else. read more

Poor customer service. father n law (FIL) not getting the proper care. Nurses are rude and unprofessional. Drove down from DC to visit FIL (90 years old) who had been hospitalized for a hip replacement n upon arrival found him in excessive pain. went to the nurses station n was met with lackadaisical attitude of nothing can be done right now. Overall frustrating situation as it seems the 6th floor is riddled with incompetence. Do not and will not recommend anyone admit themselves or their loved ones n the hospital. Totally UNSAT. Doug Harris read more

Arrived at 5:45 AM for same day surgery. Case completed at 10:35 AM. It is now 3:45 PM and still waiting for a room for my family member. Saw the admission nurse heading somewhere and thought I would ask a status update because she did not offer one. Was told that my family member was assigned a room currently occupied. Once patient discharged and room cleaned then family member will be transferred. Throughput is a joke here. If you know there will be delays, at least update the family members who can't see their loved ones in recovery after surgery. read more

Security at the hospital lost the clothes I came in with and the hospital refuses to accept any responsibility.

My 15 month old daughter fell and got a very bad laceration on her tongue. Being a first time mother and seeing the cut I understandably was very worried. We rushed to the ER entrance, not aware pediatric ER has its own entrance. In the rush to leave the apartment I did not grab my mask, just my daughter and phone. The security guard at the entrance saw how upset and worried I was coming in, my daughter and I both had blood all over us. I apologized for not having a mask and he offered to loop one on for me since I was carrying her. One of the ladies at the desk came out and walked us to the pediatric area. In pediatric they triaged us almost immediately and wiped her face clean. I notified the staff that I have vasovagal syncope (meaning I will often become weak/faint from blood.) I did feel my blood pressure drop and informed the person in the room, they set my chair to be reclined with the feet up so I could hold onto my daughter while the episode passed. I have had nurses in the past not take my warning seriously and it has resulted in me getting injured, I really appreciated their attention to this. After we moved back to the waiting area it took a little over an hour before I was told there was nothing they could do for the type of injury she had and that it would heal well on its own. I was a very worried she would need stitches and I'm glad she did not need them. The staff I encountered were all very nice and understanding, especially since we popped in during a shift change on Election night. I appreciated everyone, from the security guard, the desk person, and each person in pediatric. I would give this five stars, but I am waiting on what the bill ends up being. I am extremely worried it's going to be very expensive for the 10 combined minutes the staff spent with us and no supplies other than a few wet wipes and a tongue depressor were used. read more

The consumers of healthcare these days want a Cadillac for a Toyota price. This is a nice hospital. The doctors and nurses care. Quality healthcare is delivered. If you want a Cadillac, be prepared to spend Cadilac money. These days, doctors and nurses get paid very very poorly for the work that they provide. Be reasonable. read more

Chippenham Hospital - Hospitals Near Me - Richmond, Virginia

FANTASTIC!!! My experience has been nothing but EXCEPTIONAL, the Staff has been helpful, kind, professional, caring and friendly. Thank you all. read more