Well once again my wife had to go to MCV endoscopy center and what an experience the so called specialist Doctor never spoke with either one of us pre operative or post operative I would recommend avoiding this hospital as much as possible. Keep in mind if you do have to go to this awful hospital they decided to close the main parking deck, and if you do manage to find a spot on the street and paying for parking the stupid rejects that monitor them will give you a parking ticket apparently they hire illiterate people. AVOID PLEASE read more

I have visited MCU on several occasions. The first time I was arrested due to improper treatment. The second time I had surgery two weeks before visited. I arrived at day clinic and informed staff that I was not feeling well. I was told that I can go to an outside urgent care facility or the ER. I choose the ER. That about a few minutes before 11 a m. I arrived at ER around 11 am. I was first patient there. I sat around waiting be registered. Registration told place around 6 pm Now the ER is full looking like the United Nations. The last time I was there for mental health. The staff refused to explain to me about what was going on. When I spoke up they threatened me with TDO and transferred to another unit where my personal belongings were stolen. A pair of prescription glasses and skullcap. I was also attacked in that same unit. People of color are treat terribly. I will not be returning to MVC ever. read more

Horrible experience , poor quality of care came in around 10 p.m and it's after 7 a.m the next day and still haven't been seen. Came in with breathing and back issues. The level of care was horrible. Highly disappointed. I use to view Mcv as a pretty good hospital. I don't know where the level healthcare system is going. In the Emergency Room Services. read more

I am a nurse and this is my "go to" hospital. Even at the height of COVID, they were so much better than Bon Secours (horror show). I have been in the ER twice due to COVID from exposure at work. I took my father here when he was dying from congestive heart failure. They were outstanding. read more

Holy shit these people are angels. I don't believe in God or anything like that but these people or the people I interacted with on with labor wards (floor 8 and 6) are actual angels. I love them they lended us their wings and got us through the most stressful time in our lives. For context we were essentially turned away from henrico doctors because they didn't take us seriously these people took us in and help us through every step of the birthing process. The surgeon who did my girlfriend c-section was so good her scare is not noticeable. Every person here is a godsend. They saved my baby when her vitals were dropping. I will go to MCV for all my procedures from now on. The quality of care is truly the best in Richmond. read more

My wife and I just spent 4 days at MCV where our son was taken after an accident. We had dealings with the emergency room, the trauma unit and the neuroscience unit. This review is a shout out to nursing staff and care providers in the neuroscience unit. I have never seen a more dedicated group of health care providers. These young people were cheerful, upbeat, attentive and invariably caring and helpful. They were unbelievably attentive to our son and answered our many questions as if they hadn't been asked the same questions a million times before. This despite 12 hour shifts over a holiday weekend. A special shout out to night nurses Lauren and Kristen. You guys rock. While I hope we don't need hospital services in the future, my son received five-star care. This is as good as it gets. read more

This emergency room was the worst experience I ever had at a hospital. The bathroom where I had to go to give a urine sample was the public bathroom that was very scary it was in a secluded area no security, no way to lock the main door it was right next to the men's bathroom and it was very dim then I had to walk my urine sample all the way through the waiting room and hand the sample to the front desk only for them to lose it twice and I had to go through that scary ordeal 2 more times then I was asked if I wanted to " put something on my bill" after I asked for them to bill my insurance. I could go on but you get the picture. I will make sure I don't send anyone I Care about to this emergency room. read more

I'm checking in on a family member! Thank you for the care! Her momma said, "thank you for all of the attention to the tests!" Thank you for her care and love!!" Marchelle & Todd read more

The hospital staff is wonderful. The medical care is top notch. The billing department, the communications between departments, everything except medical care is a joke. I spend so much time with the billing department. As I write this, i am trying to reach the Billing Dept to correct a situation where they do not have records of a bill I paid. When no one answered I tried to leave a message. But even the voice mail system for the Billing Department is flawed. If you have ever experienced their management of the parking garage on 13th street, you have a good idea of how the entire business is managed. read more

The worst hospital Emergency Room experience!!!!!!! Slow waited from something to 7 pm and wasn't seen until after midnight and then they didn't treat the problem telling me they couldn't do a MRI in emergency room when I was in excruciating pain !! They didn't do nothing but give me so.ething with less milagrams than I had at home of Ibroprophan . After I had waited all that time with my taken one and sacrium area in excruciating pain and I had a broken ankle and my fibular bone hurt in 3 different places. read more

My daughter is in MCV, one of the many times over the past 20 years. Care is always excellent. A huge thank you Shout Out to the medical staff. It is a teaching hospital, so yes, the seemingly constant stream of student and interning nurses and doctors can be annoying, but it's a reminder that the hospital's reputation keeps them coming from all over the country, and from around the world. As for communication between departments, as others may point out, not A+, but actually, I've never been in a hospital where communication was not a problem at some point. Always, always, be prepared not to wait for the answers to come to you. Be proactive. If you have to be in critical care, this is the place! A tip for the emergency room (yeah, it's a nightmare), call your doctor first and get him to help streamline your way through. It's an urban hospital, the "primary care" hotspot for urban residents who have no family doctor. Sheer numbers can be overwhelming. read more

Went here and was horribly misdiagnosed. Lost a lot of time and even more money. Wouldn't go back to this place ever, ever again.

I am a diabetic who was close to death and because I was uninsured this hospital treated me like a second class citizen they would not even write me a prescription for basic diabetic medication which I needed for basic survival I was shocked how uncaring they where and was forced to pull my iv and EKG tubes out and walkout of the hospital. The only way I could describe the treatment I received was criminal. This hospital should be shutdown it was obvious to me that there main priority is to make a profit and the health of the patient is not very important. It was a horrific experience. I will say that the nurses were attentive but the doctor who was assigned to me spent 5 minutes with me at the most. I had to go saint Francis where I did receive proper treatment. I would only use this hospital as a last resort be very careful if you are uninsured and don't fall for there vcc trap where they promise u with financial assistance but don't deliver. They are running a very shady operation. I know now why Obama made healthcare a number one priority for Americans so that the uninsured could at least get basic treatment. read more

If you need to go to the emergency room, but your problem is not a real emergency please don't go to MCV. I have gone to the ER several times for real problems and because there were probably a dozen people in front of me who claimed their problem was a serious emergency, but it wasn't, I had to wait. The staff in the ER is very unprofessional and do not expect them to take your emergency serious. Most of the receptionist have very long fake nails that are painted in bright neon colors, and their hair is something you wouldn't even see in the most flamboyant, extravagant hair book. All they do is gossip, gossip, gossip and don't be surprised if you hear your information being talked about. The waiting room for this hospital is just way to small, especially since this is the only hospital that offers free insurance that patients have to use at MCV. Now aside from the ER there are OB's that need to lose their license. I have seen several and some of them should not have been given a license in the first place. One of the OB's I saw had to research every question I asked before an answer could be given to me. Another was always dozing off while listening to me explain my chief complaint. And the rest were quick to give me a prescription instead of trying to figure out what my true problem was. This hospital cannot be viewed as anything other than a joke because a bunch of clowns work there. You will get better and faster service at Richmond Community, Memorial Regional, Saint Mary's, and Henrico Doctors before MCV. The security at MCV take their job way to serious and I think it is good that they cannot write citations because the commonwealth would be rich. read more