Spent the weekend at St Mary's Hospital having two procedures…read more Have to give high marks to everyone at St Mary's hospital. Their professionalism and care was absolutely amazing. If I could I'd give them 20 stars! Thanks St Mary's for your care!!

I visited the ER at St. Mary's around 6:00 PM due to sudden bleeding and other symptoms that left…read moreme anxious and uncertain. Since I was already at the hospital, this was my only option. It was also my first time ever going to the ER. I was moved to a curtained communal waiting area, where my experience changed dramatically. From that point forward, I received very little attention from the nursing staff. No one checked on me or provided updates unless I got up and asked. I had to initiate everything, from getting instructions for a urine sample to asking for updates on pending results. It felt like a self-service situation, with minimal support for someone in a vulnerable state. Around an hour later or maybe two, Dr. Gatewood, who was kind, thorough, and communicative did stop by and explained all the CT scan and bloodwork results. This helped ease my concerns. There was one test remaining that he couldn't go over which resulted in me waiting additional hours. Around 11:00 PM, I received an email saying my discharge was being processed, before I had seen a second provider. Shortly after that, Dr. Ross Kalman came in. He introduced himself and quickly reviewed some test findings, focusing on one result without offering a full explanation. I asked questions to better understand what could be causing the bleeding, and his response was, "We only deal with emergencies here." That comment felt dismissive, especially after waiting nearly five hours. I wasn't frustrated at not having a diagnosis, I was seeking clarity, and this was my only opportunity to ask. I also brought up dehydration, something I've dealt with in the past, and requested IV fluids. Dr. Kalman denied the request, saying my labs looked fine. However, in his discharge notes, he incorrectly wrote that I denied oral fluids , I was never even offered any. In reality, he told me to "continue doing what you've been doing," which was vague and unhelpful. As our conversation ended, he said, "You look disappointed," and walked away. That's when I began to feel physically overwhelmed. I started to hyperventilate and that's when nurse Alexis eventually noticed and came to help me calm down. I stood up, intending to leave, but my legs gave out. I didn't yell or act aggressively , I simply became physically unwell. With all that being said, I was told this is a panic attack which I have never experienced. I'm in shocked why vitals were never checked, and how Dr. Kalman never returned or followed up. What's most concerning is how the episode was documented. His discharge summary described me as "verbally aggressive," "yelling," and said I "threw myself on the floor." None of this is true. The interaction happened privately, and no one else -- including multiple nurses, techs, and Dr. Gatewood, had any issues with me throughout my visit. Dr. Kalman did not examine me during or after this incident, yet made assumptions in his notes that were both exaggerated and inaccurate. As part of standard protocol, Dr. Kalman would have been aware of what happened yet he never came back to check on me. This whole incident is not just unprofessional and it's unacceptable. To make matters worse, my primary care doctor never received any record of this ER visit. That lack of communication is alarming, and reflects the broader issue of poor follow-through and documentation. This visit left me feeling unsupported and misrepresented at a time when I needed clarity and care. I'm sharing my experience so others can be aware of how important it is to advocate for themselves in medical settings, and how quickly a vulnerable moment can be misunderstood when compassion and attention are missing.

.My husband had surgery by Dr. Banerjee and his team at the surgery center. We could not have had…read morea better experience. He and his team were very professional, knowledgeable, and treated us like family. They ensured we were informed about everything from before, during and after the surgery. Everyone we met from the pre-registration team to the discharge nurse were professional and everyone had a smile on their face. We would recommend Dr. Banerjee and Johnston Willis surgery center to anyone. Thank you so much for everything. C/G

Wife had a persistent nose bleed on a Sunday. Called to a) see if it was necessary to bring her in…read moreand b) if they had an ENT on staff? Was told over the phone "Yes" to both, so I brought my wife in. Arrived and was checked in, then told that they could not do anything for my wife's nose bleed except give her gauze (which we already had) and that they in fact "never have an ENT on staff" and weren't sure why the person on the phone told me they did. I then received a bill for $588 for nothing.

I went to the urology center for a testicular injury that occurred during the Iraq War that now…read morerequires attention. PA Ambrosino sent in a student to surprise me and knowing I'm a veteran with blast TBI she mocked me for being socially isolated and laughed at my sexual inactivity. I walked out. The PA and VCU refuse to respond to the dashboard and patient experience messages. I don't know if she hates men or veterans but don't go if you need help.

Regarding: Dr. Jonathan Isaacs…read more I drove from Hampton to Richmond for nothing. I was referred to Dr. Isaacs by my orthopedic surgeon to determine whether my bone tumor was an enchondroma or chondrosarcoma:. Prior to him entering the room, his nurse told me that they didn't receive the image of the x-ray,, but they only were able to view the written x-ray summary/notes. She asked me if I had a disk of the x-ray, and I told her no. Dr. Isaacs rushed in about 5 minutes later and said that based on what he can see from the x-ray, he doesn't think it's a bone tumor, before even examining my hand. Then, when I told him that I had surgery on that finger for an enchondroma in 2015, he then walks over and examines it and says, "Okay, so, it's probably a reoccurring enchondroma then, but let me take another set of x-rays to see." This tells me that he did not even review my file thoroughly, if at all. He rushed through my appointment and really gave me no new information other than what we already knew, and then, when I told him that I was experiencing pain in that finger, he attributed it to my anxiety. I took off a full day of work, wasted gas and time for absolutely nothing.

Reception was fantastic, warm, comforting, the woman took my info and showed me to a bed. She was…read morevery nice while asking questions, then the male doctor came in and she left. The doctor was rude and passive, annoyed I couldn't give exact dates when I told him I can barely see the words on my phone but can give him the timeline. His attitude was abrasive and I asked for a female doctor which he snapped there were none just him and to deal with it, then a nurse ripped open the curtain and said "yeah he's the only doctor and he's already entered your room so you've gotta pay him. That's how it works" I will recite this exact review if I get a bill because I am not paying for negative attitude and people who are exasperated by my need for medical attention. I left immediately in tears and told the front desk how horrible the doctor and nurse were.tried to walk home unsuccessfully and people on the street thought I wa drunk and been assaulted from how upset I was on top of having extreme dizziness and nausea like vertigo. Shame because this place has been recommended to me but I'm not paying for their mean attitude and lack of care for wellbeing. The woman at the front desk would make a better nurse and doctor than the 2 I encountered. Horrific experience. This is why I have anxiety about medical care

Came in for an ER visit from food poisoning. no wait and the staff helped me quickly. Had to check…read morein a few times but that's just how hospitals are. They were able to diagnose quickly and get me what I needed to do better.

I was recently hit by a car and have been hospitalized at Chippenham Hospital while I wait to be…read moretransferred to a rehabilitation facility. During my stay, the care I have received has gone far beyond the call of duty. The nurses, nutrition staff, occupational therapy (OT), and physical therapy (PT) teams have all worked together to make my stay feel as comfortable as possible--almost like being at home. Their kindness, professionalism, and encouragement have meant more to me than words can express. I especially want to recognize Nurses Gina "Q", Deja, and Mel, who have truly exceeded expectations. Their compassion and dedication helped reassure me that I am going to get better, and I am deeply grateful for the professional care I have received. Thank you to everyone at Chippenham Hospital who has played a part in my recovery. Your hard work and kindness make a real difference in patients' lives.

I have been here in Chippenham with my wife since 11:00 AM at the ER and it is now 8:25 PM and we…read moreare still waiting for a room for my wife who is supposed to be admitted. I cannot believe that they can't find a room. First of all, she had surgery on 2 June and it took longer than what the doctor said it would. She sent to recovery for what was supposed to be an hour, but it took about four hours to get a room. She got an infection from the surgery and that's why we are here at the ER, again we find ourselves waiting for a room for about 9 hours amd counting. It is ridiculous!

Their customer support is outsourced to people trying to speak English. Their billing department is…read moredifficult to contact and that's putting it mildly. When I went in for an outpatient procedure they handed me a $365 bill prior to the procedure, and asked if I could make a payment. Called my insurance and they said my copay was $284. VCU said their bill was an estimate. So in a nutshell they try to get paid, beforehand, with their "guesstimate"

Walked into the ER at 8:30 pm and wasn't seen until 6 am the following morning. Don't come here.read more

From parking to end of appointment everything & everyone was gracious, professional, & patient with…read morepatients. I have always been treated well here

Dr. Hospital Expertise- 0 This is supposed to be a facility…read morewith qualified trained professionals. They gave my autistic son an injection without properly explaining how they were going to do it, where and when. He was in the midst of a psychotic episode. He pushed the staff member away. They should have waited for de--escalation. They came from behind; He tried to get this staff member away from him. This so-called professional staff pressed charges. This staff member has no clue how to handle an autistic individual. They do not like to be touched. This staff member should be fired or remanded for additional training. Is your hospital going to press charges against all individuals in the midst of a behavioral meltdown? This specialty is supposed to be a professionally trained staff. Buyer beware!

For planned visits: 5 stars Emergency room: 2 stars…read more Let's get it out of the way: No one likes being at the hospital. But for planned care appointments, my experiences have been as positive as they could be. I was treated with courtesy, politeness, and respectful care for each visit. Reception staff was efficient and patiently gave instructions and directions for check in. The Lab Corp technicians were incredibly kind and accommodating when I didn't feel well after a blood draw. The doctors and nurses I dealt with for procedures explained each step of the process and made sure I was comfortable. I really appreciate that from medical staff. Unfortunately my ER experience was not as pleasant. I was there on a Sunday night due to possible complications from a procedure earlier that week. Initial triage and placing an IV port was fairly prompt, within 30 minutes, but I then waited more than three hours to be seen. During that time a man suffering a true emergency arrived (screaming in pain and violently vomiting) and the staff took their sweet time to wheel him in and then took far too long again to get him from the waiting room. When I was finally seen a doctor did a very quick confirmation that I didn't need any immediate treatment and told me I could leave. But the staff actually forgot that I was in the room to give me discharge papers and remove my IV! I had to find someone myself. In all I was there for 5 hours and probably 15 minutes of it with medical staff. It also cost me well of $500 out of pocket after insurance.

Specifically related to Imaging: Apparently they no longer contact you once the MRI order comes in…read moreto their department. I finally called after a week. Oh yes, my doc's order was there and yes, they could make an appt for me. Did anyone tell me I was supposed to call them to get this done? NO. In fact my doc told me that the Imaging department would call me within a week. After a week I went looking for a phone number, called several and finally got imaging scheduling. WTF? Who is in charge now? Can we get the adults back?