Very low quality service. An ER nurse told me they would have to remove my central line port to do…read morea culture. That's not how that works at all. Very uneducated staff. Unit is absolutely filthy too. Blood everywhere.

Was there after my roommate fell and was caused to ER for observation. Waited in waiting room over…read moretwo hours before anyone updated me. After I got back and to her room, I noticed that it was over two hours before anyone even came into her room to check on her. When she was discharged, I told the nurse that she used a walker at home and asked that they vri f her outside in a wheelchair since she was having dizzy spells. She got tired of waiting so she decided to just walk out of the hospital unassisted. This is the first occurrence of a patient being discharged and not wheeled out in a wheelchair. I was not impressed with their quality of care at all. I do not suggest HDH, Forest campus at all.

Spent the weekend at St Mary's Hospital having two procedures…read more Have to give high marks to everyone at St Mary's hospital. Their professionalism and care was absolutely amazing. If I could I'd give them 20 stars! Thanks St Mary's for your care!!

I visited the ER at St. Mary's around 6:00 PM due to sudden bleeding and other symptoms that left…read moreme anxious and uncertain. Since I was already at the hospital, this was my only option. It was also my first time ever going to the ER. I was moved to a curtained communal waiting area, where my experience changed dramatically. From that point forward, I received very little attention from the nursing staff. No one checked on me or provided updates unless I got up and asked. I had to initiate everything, from getting instructions for a urine sample to asking for updates on pending results. It felt like a self-service situation, with minimal support for someone in a vulnerable state. Around an hour later or maybe two, Dr. Gatewood, who was kind, thorough, and communicative did stop by and explained all the CT scan and bloodwork results. This helped ease my concerns. There was one test remaining that he couldn't go over which resulted in me waiting additional hours. Around 11:00 PM, I received an email saying my discharge was being processed, before I had seen a second provider. Shortly after that, Dr. Ross Kalman came in. He introduced himself and quickly reviewed some test findings, focusing on one result without offering a full explanation. I asked questions to better understand what could be causing the bleeding, and his response was, "We only deal with emergencies here." That comment felt dismissive, especially after waiting nearly five hours. I wasn't frustrated at not having a diagnosis, I was seeking clarity, and this was my only opportunity to ask. I also brought up dehydration, something I've dealt with in the past, and requested IV fluids. Dr. Kalman denied the request, saying my labs looked fine. However, in his discharge notes, he incorrectly wrote that I denied oral fluids , I was never even offered any. In reality, he told me to "continue doing what you've been doing," which was vague and unhelpful. As our conversation ended, he said, "You look disappointed," and walked away. That's when I began to feel physically overwhelmed. I started to hyperventilate and that's when nurse Alexis eventually noticed and came to help me calm down. I stood up, intending to leave, but my legs gave out. I didn't yell or act aggressively , I simply became physically unwell. With all that being said, I was told this is a panic attack which I have never experienced. I'm in shocked why vitals were never checked, and how Dr. Kalman never returned or followed up. What's most concerning is how the episode was documented. His discharge summary described me as "verbally aggressive," "yelling," and said I "threw myself on the floor." None of this is true. The interaction happened privately, and no one else -- including multiple nurses, techs, and Dr. Gatewood, had any issues with me throughout my visit. Dr. Kalman did not examine me during or after this incident, yet made assumptions in his notes that were both exaggerated and inaccurate. As part of standard protocol, Dr. Kalman would have been aware of what happened yet he never came back to check on me. This whole incident is not just unprofessional and it's unacceptable. To make matters worse, my primary care doctor never received any record of this ER visit. That lack of communication is alarming, and reflects the broader issue of poor follow-through and documentation. This visit left me feeling unsupported and misrepresented at a time when I needed clarity and care. I'm sharing my experience so others can be aware of how important it is to advocate for themselves in medical settings, and how quickly a vulnerable moment can be misunderstood when compassion and attention are missing.

.My husband had surgery by Dr. Banerjee and his team at the surgery center. We could not have had…read morea better experience. He and his team were very professional, knowledgeable, and treated us like family. They ensured we were informed about everything from before, during and after the surgery. Everyone we met from the pre-registration team to the discharge nurse were professional and everyone had a smile on their face. We would recommend Dr. Banerjee and Johnston Willis surgery center to anyone. Thank you so much for everything. C/G

Wife had a persistent nose bleed on a Sunday. Called to a) see if it was necessary to bring her in…read moreand b) if they had an ENT on staff? Was told over the phone "Yes" to both, so I brought my wife in. Arrived and was checked in, then told that they could not do anything for my wife's nose bleed except give her gauze (which we already had) and that they in fact "never have an ENT on staff" and weren't sure why the person on the phone told me they did. I then received a bill for $588 for nothing.

The receptionists and appointment makers for the Women's Health Clinic are the most disgruntled,…read moreunfriendly and nasty personnel I have ever had the misfortune to have to interact with at a medical office. They act like they are begrudgingly doing you a favor by scheduling appointments and doing their job. It is as if you, the patient, are bothering them by calling for appointments. They are like this in person and on the phone. I am sick of being treated very poorly by these nasty hateful support personnel. Patients should not be subjected to such disrespect by these MCV employees in order to get assistance. Cant wait to find another doctor

I went to the urology center for a testicular injury that occurred during the Iraq War that now…read morerequires attention. PA Ambrosino sent in a student to surprise me and knowing I'm a veteran with blast TBI she mocked me for being socially isolated and laughed at my sexual inactivity. I walked out. The PA and VCU refuse to respond to the dashboard and patient experience messages. I don't know if she hates men or veterans but don't go if you need help.

The most horrible care. Incompetent staff from administrative to food, top to bottom. I cannot say…read morestrongly enough do not treat there if you value your life! I was never so grateful to walk out the door as I was to leave this hospital. Billing me rather than my insurance. I was told by their records company that they have no medical records for my treatment and I was inpatient for 5 days after surgery! I tried calling administrators and couldn't get through to anyone. Apparently they just don't care what patients think and definitely not about how they feel.

Reception was fantastic, warm, comforting, the woman took my info and showed me to a bed. She was…read morevery nice while asking questions, then the male doctor came in and she left. The doctor was rude and passive, annoyed I couldn't give exact dates when I told him I can barely see the words on my phone but can give him the timeline. His attitude was abrasive and I asked for a female doctor which he snapped there were none just him and to deal with it, then a nurse ripped open the curtain and said "yeah he's the only doctor and he's already entered your room so you've gotta pay him. That's how it works" I will recite this exact review if I get a bill because I am not paying for negative attitude and people who are exasperated by my need for medical attention. I left immediately in tears and told the front desk how horrible the doctor and nurse were.tried to walk home unsuccessfully and people on the street thought I wa drunk and been assaulted from how upset I was on top of having extreme dizziness and nausea like vertigo. Shame because this place has been recommended to me but I'm not paying for their mean attitude and lack of care for wellbeing. The woman at the front desk would make a better nurse and doctor than the 2 I encountered. Horrific experience. This is why I have anxiety about medical care

This is in regards to their burn unit next door…read more My son was referred to come here after sticking his hands in the treadmill. His hands healed very nicely and quickly thanks to the nurses and staff being so helpful and informative on how to clean and wrap my son's fingers. We were checked in pretty quickly and the lady at the front desk was so sweet and gave my son PLENTY of lollipops haha. The nurses and docs were super friendly and so helpful with my son's wound. Afterwards, we schedule our follow up and provided us more than enough supplies to wrap up his fingers and a few OT moves/exercises to practice in between new wraps. We had about 2 follow ups in between and was cleared right afterward. Def appreciative of the burn unit here. ***NEW PATIENTs are accepted on Fridays between 1-3 PM. We seriously lucked out when I took my son to his ER follow up with his primary and they referred us to this place.

These hospitals only work off of numbers and greed, hire the worst of the worst…read more I've been to this hospital myself. I didn't have such a bad experience but my dad's story has changed my view on this facility. My fkn dad had open heart surgery here and one night in recovery the staff left him over six hours laying slump in a chair he couldn't lift himself off of. There are supposed to be check in's hourly or even less and they left him like that until my mom came to visit the next morning. My mother is the one who lifted and situated my dad into a comfortable position (she is 5'2" and 120lbs doing this by herself) and then proceeded to let the entire floor hear how the staff neglected him and she was well within her rights. Someone needs to step in, if there isn't a head nurse that can manage a staff they need to either install ai capable cameras in every room or hire people outside of this area who are worth a fk. Don't take your family here.

A kitchen accident sent me in for stitches, and the doctor did such a clean job that it healed with…read morebarely a mark. Even though the department was busy, things felt well organized instead of hectic.

Their customer support is outsourced to people trying to speak English. Their billing department is…read moredifficult to contact and that's putting it mildly. When I went in for an outpatient procedure they handed me a $365 bill prior to the procedure, and asked if I could make a payment. Called my insurance and they said my copay was $284. VCU said their bill was an estimate. So in a nutshell they try to get paid, beforehand, with their "guesstimate"

From parking to end of appointment everything & everyone was gracious, professional, & patient with…read morepatients. I have always been treated well here

Be prepared to be waiting for 3 hours in an empty emergency waiting room. I would not recommend…read moreanyone to come to this hospital you would be doing yourself a great disservice you're better off going literally anywhere else. Even though you are literally the only person waiting they cannot give you a timeframe when you can be seen on a Friday night. It is absolutely ridiculous how much this hospital doesn't care and how slow and disorganized they are. This is a serious let down and I will not be returning here even if my life depended on it.

My husband had major surgery by Dr. Cote and he was an amazing doctor, he explained everything what…read morehappened during surgery his team were amazing and kept me updated, afterwards Dr. Cote explained what happened and it was a successful surgery and very well pleased with his care for that week

Over 3 hours sitting with flash burn from welding no pain meds no care given , not even…read moreregistration after sitting over 3 hours in a closet size room....then registration lady takes my id walked out the room gone 20 minutes ...they are suppose 2 scan is and insurance with mobile computer in your room in front of u so no stealing information of my id.....

Wonderful ER doctor, nurse, respiratory therapist, clean, up to date, kind, caring, professional,…read morehelpful, made me laugh and feel better! Thank you all so much! Demetra T

Type of care , urgency , only good thing is front desk . Workers show no sense of urgency when me…read moreand my fiancé came there for a miscarriage