They claim even though you're approved to adopt that it doesn't mean you have to take the animal…read morehome. However, if you don't and realize the animal isn't the right fit for your family after meeting them, they ban you from applying for other pets. They also are very rude and get upset and confrontational if you question them at all.

IF YOU LOVE YOUR PET RABBIT - PLEASE READ - THIS IS MY EXPERIENCE…read more IF YOU LOVE YOUR PET RABBIT - PLEASE READ - THIS IS MY EXPERIENCE IF YOU LOVE YOUR PET RABBIT - PLEASE READ - THIS IS MY EXPERIENCE IF YOU LOVE YOUR PET RABBIT - PLEASE READ - THIS IS MY EXPERIENCE I write this review from the bottom of my heart, considering the successful and unsuccessful spays of my two pet rabbits, I will try to keep it concise for readers although there are many things I'd wish to say about this place. I took my rabbit, Stormi, here because of their very affordable spay prices. I had to drive two hours away, because most clinics in the Madison, WI area are extremely expensive to get a spay for exotic small pets. I picked my baby girl Stormi up from this location and she was fine, surgery successful, but she looked incredibly traumatized. Rabbits can't speak so all we can do is try our best to understand how they might be feeling, so I attributed this look to the pain and disorientation from being spayed. I think I was wrong. A week later my other bunny, Sunshine, had her spay here. We drove 2 hours and a half to this clinic just to get a call from them a couple of hours later letting us know that my favorite little bunny, Sunshine, had passed away. She was freshly 6 months old, and had no prior illnesses. I regret, so deeply, caring so much about the affordability of this surgery that I put my girl at risk. If you truly love and care about your pets, especially sweet little rabbits, PLEASE don't take the same risk I did. The affordability ISN'T WORTH IT THE RISK OF LOSING YOUR PETS! I was supposed to pick my bunny up that day and take her home, but instead, my boyfriend and I picked up her body (which was on the floor when we got there) and buried her in a shallow grave. The people here do not care about YOUR pet. It is just another animal to them. Please don't go to this clinic, invest in your animals. They love you and they trust you to put them in the hands of vets that will take care of them. I will never go here again - and I hope bunny owners see this so they can look elsewhere. It will break your heart to know that you handed your little bunny to people who (you will feel) killed them. It will bring you pain to go back to your home and see the ghost of your fur baby everywhere you turn. All of the things you are annoyed by, you will wish you could have it all back. Don't make the same mistake I did. PLEASE.

I went there to buy something but the price was outrageous, but my complaint has to do with their…read morestaff smoking outside near the door. I hate the smell of cigarettes and the smoke is hard on my lungs. She was there when I went in and again when I left. Have you employees smoke in back of the store or in their car.

Building is relatively new with a big selection for cats, dogs, reptiles, and birds…read more The aisle are very wide unlike Petco in Eau Claire. If i ever stop at a pet store this is where i go. But Items are more expensive given they specialize in one thing. In all honestly your better off going to Fleet Farm for toys and accessories given we bought a a metal cage for our Golden Retriever at Fleet Farm for $90.00 and it was $130.00 at Petsmart. So Due to High prices 3/5

It is nearly impossible to talk to anyone to get more information about the shelter and adoption…read more It is also extremely difficult to be able to schedule a viewing just to see what animals you have available.

I experience with the Eau Claire animal shelter has been poor. I know it is an organization that is…read moremade up of volunteers and does lots of good work. In my opinion they make the adoption process too cumbersome and unfair. My last experience we were basically promised a dog but then were later denied after meeting all the requirements. Any pet we would adopt would have an extremely good life with us. We decided to adopt a pet from a breeder so we didn't have to go through all the senseless scrutiny. Also, I am not going to donate money any longer. And yes, I know people readers are going to be upset because they're doing good work i'm trying to screen out bad adoptions, etc.... what my experiences they are doing a poor job at screening and we're not going to deal with it any longer.

Emergency number goes to voicemail. Returned call came 4 hours later. Rude, condesending know it…read moreall guy making excuses that he was too busy to answer or return calls until noon. I really don't care how busy you claim to be. Thats not my problem, but if you put out a number thats listed as emergency contact for a wild animal crisis, then someone should be available to answer the call.