Had I known I had to pay for parking I would not have gone…read more Waiting rooms are clean, Staff friendly. Can for free exam

If I could give No stars I would. J was hounded on my phone for a promo offer to come in for a…read moreconsultation for months. I finally agreed, confirmed and arrived for consultation only to end up waiting for over and hour and 35 minutes. I WAS SCHEDULED AT 9 AM. I CALLED DOWNSTAIRS LOBBY TO SEE IF THEY COULD COME up N IN RLEVATOR AT 9:04 THE RECEPTIONIST SAYS, "NO I CAN'T LEAVE THE FRONT DESK". I UNDERSTAND (NO prob, ok) I'm claustrophobic. AnyhowI hound someone else and fit to front deskI.D. in hand at 9:06 ,,NO ONE WAS IN SITE AT ALL! they just told me they could not leave front desk....I wait 5 minutes patiently with a smile. Then shows the guy, long nails, blue scrubs and asks me my information, hands me an iPad and confirms me to fill out and come bk. I come back almost 10 min later and J pad did freeze at one time..He then says well it may be a little wait we have 1 consult person. 4 other people arrive after. I was 1st kind you) and at 10:30 I go back get to ticket validated to leave. He said I took too long filling out iPad once I arrived. I tell him this was a punishment because you all were not here when I arrived and had me waiting an additional 5 min. Then took all other appt after me. Instead of rescheduling me in the very beginning. J waisted gas and time. What was the purpose. Is this a prequel to his I will be serviced in my post and pre-op.. Sono-HELL can hv it

I saw Dr. Ken Mathis yesterday 5/1/2025 for knee pain. Doctor Mathis has replaced the same knee on…read moretwo separate occasions, and unfortunately six months ago I began to have swelling and sporadic pain that increased to the point I needed to seek treatment. I have nothing but great things to say about Dr Mathis he and his staff are excellent and have treated me respectfully since I began seeing him in 2003 for my first knee replacement. I recommend him for knees, shoulders, and hip replacements. I first met Dr Mathis when we both were working at the VA Medical Center in Houston Texas over 30 years ago. He was then the chief of orthopedic surgery. The first time I saw him after he left, we both looked at each other with a sense that we somehow knew each other and we talked about the VA and that was our common connection. Dr Mathis shared with me that he loved taking care of veterans and like most orthopedic surgeons when it comes to knee replacements required morbidly obese patient to lose some weight prior to surgery. He shared a veteran story with me that changed the way he looked at the process. He told me he had a veteran who was a prisoner of war (POW) who had normally weighed over 200 pounds but when he was released from captivity weighed less than 100 pounds. The veteran went on to explain that he was not going to deny himself food after that life-changing experience. Their conversation showed me that he had the capacity to connect with his patience and me being a veteran and I see how it translates and reveals itself in the care that he and his team provide!

I am extremely disappointed and upset with the way my mother and our family were treated at this…read morehospital. We trusted the nurses with your mother they terrible. I m not saying all the nurses I m taking about the charge nurse on the 8th floor in ICU unit in the Purple building. The doctors are great. The reception on that floor is the worst person you can have working for you. And the manger on that floor are terrible humans. What I'm trying to say we need focus what is best for the patient. Not what is best for your recpt and manager of that floor. The security team are the worst They trying to scare me because they gun. I will never return to this hospital. I have been coming here since I was kid and never have experience this in life.

So, over the past two years, I've gained a lot of weight. I went from 140 pounds to 230 pounds…read more After doing some research I decided to get gastric sleeve. My current health provider is United Healthcare. When searching for a doctor in my area, they recommended this one. The staff was very friendly and answered every single question that I had. Prior to getting my surgery I had an EDG which was done at Townsend Memorial in the medical Center near Main St and 610. About three weeks later, I ended up doing a surgery at the Humble location. my first consultation was maybe three months prior with Dr Mehta. but for the time I wanted my surgery done they switched me to Dr. Yu. The process was easy. The doctor was very informative. in the EDG I found out that I had a hiatal hernia and Dr. Yu explained everything to me and how we would fix it. The day of surgery the staff were so nice. They were all telling me about their experiences with patient who've gotten the surgery. we talked about family members that have gotten it and been successful. That was even a staff member that had got gotten the surgery herself. Even leading up to surgery the staff reached out to me for anything that I needed. Their staff dietitian/nutritionist Lin Lin has classes that are very informative. And she responded to all of my email and questions. The clinic event offers an IV drip after surgery to keep patient from becoming dehydrated after the surgery. although that part isn't covered by insurance, it was so worth it. The office and waiting room is absolutely gorgeous. This was a great choice for me, and I would 100% recommend it to anyone.

This is for self-paying patients:…read more Once you sign up as being interested, you will get an email almost every day, asking you to respond to some specific questions about your motivations, etc. It became apparent to me that no one read or replied to my responses. I asked them about that, and they said someone does "scan" them. But it's mainly a marketing tool. You set up a video chat with the doctor, and are asked to pay $100 by credit card immediately before he comes online to briefly speak with you. In rapid succession, you are scheduled for a 1:1 Zoom meeting with a psychologist followed by an online group session with their nutritionist. (both required). In short order, you will have labs drawn. If you admit to having ever taken an antacid, you might be required to have an esophagogastroduodeonoscopy. This is to check for hiatal hernia or other problems which will also be repaired during your weight loss surgery. Possibly a gastric emptying study will be ordered. If your stomach empties slowly, they might upgrade your procedure from a sleeve to a gastric bypass. If all is well, you will set up your surgery date, and pre-pay (in my case) $13,400. Once the surgery is completed and you are home, you buy your post-op pain prescriptions and ointments and have one more Zoom class with the nutritionist after 2 weeks. After that, you will probably never hear from them again, although you are free to contact them through the patient portal. And they do offer free follow ups every 3 months for the first year. (Labs not included) I am very happy with the outcome, I just wanted to let you know exactly the process as it happened to me.

I'm soooo incredibly impressed with not only the service but the atmosphere altogether!…read more Paula was the sweetest! The lady at the desk checking in was such a doll!! They will absolutely have a client for life with me.

I love coming here! Not only for my body contouring needs with Martha but just the whole staff is…read moreawesome. The place is beautifully setup. They have so many different services in one location. If you haven't been come check it out. From lashes to eye brows. Body treatments to even a makeup artist. You can almost spend all day there. The injector Bibi is awesome. Shes knows what she's doing and gives you that welcoming vibe you just want to hang around. They also have good pricing on neurotoxins.

If you enjoy chasing a doctor's office for basic communication, dealing with an AI instead of an…read moreactual human being, and discovering surprise $100 "no-show" fees for appointments you didn't believe were properly confirmed, then Her Down There may be the place for you. Otherwise, I would stay far away. From the very beginning, the scheduling process was a mess. You don't simply call and speak to someone. You deal with an automated/AI system, wait for a text with appointment times, respond with your choice, and then apparently wait however long it takes for them to actually confirm it. In my case, I selected an available time and did not receive confirmation until days later. By then, my schedule had changed. I tried calling to speak to an actual person and clear up the confusion. Once again--AI operator. I was told someone would call me back. Nobody did. I got another text. That should have been my sign to RUN. Then came the $100 bill. I paid it because I assumed it had something to do with my copay. Imagine my surprise when I learned that the $100 was supposedly for "no-show" appointments--appointments that I had been trying to get clarification about in the first place. Eventually, I got another appointment. I was late to that appointment, and I will absolutely own that. I had no problem rescheduling. What I DID have a problem with was being told that the $100 I had already paid could not even be applied toward my future appointment because they considered the previous appointments no-shows. Excuse me? I wasn't asking for special treatment. I wasn't even asking for my money back. I simply wanted the $100 I had already paid applied toward my future appointment. After going back and forth with the receptionist, Nurse Practitioner Letrice Macon stepped in. I explained what had happened. Her solution? Tell me that I was apparently not the right patient for their office and refund my money--which, again, I DID NOT ASK HER TO DO. I was also told that the text messages were confirmation enough and that they do not have time to call patients to confirm appointments. That statement told me everything I needed to know. Apparently, there is time to charge a patient $100 for a disputed no-show, but not enough time to have an actual human being return a phone call when that patient is trying to straighten out an appointment. Make that make sense. Healthcare is already stressful enough. Patients should not have to battle an automated system just to communicate with their provider's office, then worry about being charged substantial fees when the communication process breaks down. And what bothered me just as much as the money was the attitude. Instead of trying to understand why a patient was confused and resolve the issue professionally, I felt dismissed--as though questioning a $100 charge and asking for basic clarification somehow made me unsuitable for the practice. If expecting clear appointment confirmations, returned phone calls, transparent fees, and professional customer service makes me "not the right patient," then I am perfectly happy to take my business elsewhere. I have NEVER experienced a doctor's office operate like this. Based on my experience, I absolutely would not recommend Her Down There. The communication was terrible, the scheduling process was unnecessarily frustrating, and the handling of the $100 no-show charges left me seriously questioning the fairness and transparency of their practices. There are too many healthcare providers out there who understand that patients deserve both medical care and basic respect. I suggest finding one of them.

I am BIG on reviews. Reviews are from real people experiences and even though we read the bio, the…read morereviews will persuade us the most. Availability: I love the fact that they are open on a Saturday. This helps tremendously and I really appreciate that. Communication: The receptionist, the patient portal, and the doctor communication is 10/10. I was at work and was able to do a virtual call about my ultrasound results. Super convenient. I also sent a message in the patient portal and I kid you not, it was 7:20 in the morning and Dr. responded in 5 mins. I love that!!!!! I read about the receptionist having an attitude... NEGATIVE! Always professional and kind. Ambience : Clean, peaceful and welcoming! Overall 20/20 Thank you sooo much!

Today I had a few moles removed by Nurse Jordan, and I couldn't have asked for a better experience…read more She was incredibly knowledgeable, patient, and took the time to explain everything, making me feel comfortable throughout the entire process. The procedure was quick, completely painless, and much easier than I expected. I highly recommend Nurse Jordan for anyone considering this procedure!

From the moment I arrived, I knew I was in exceptional hands. Every detail of my experience…read morereflected excellence, professionalism and genuine hospitality. The customer service was impeccable, and they were thoughtfully attentive. The atmosphere was beautifully curated. By the time I left, I felt refreshed and genuinely cared for. The owner' s sheer passion for making sure I was given the knowledge to achieve my desired results gave me confidence in knowing I was in more than capable hands. Also most admirable, this business local community support and collaborations that allowed others to create opportunities was both inspiring and refreshing. This is more than a business. It is a destination I highly recommend. Everyone should invest in themselves, and I'm so glad I have Everything Ageless to help me do it.

I just want to mention that I've been going here for a while, and all of the nurse practitioners…read moreare AMAZING. I gel with Megan the best, so I usually ask for her, but I've been to each of them at least once, and they're all just so nurturing and nice and helpful. But also.. this office has the BEST phlebotomists I've ever been to. I have issues having blood taken (needles really freak me out) and I'm in and out of there so fast I barely know it even happened. 100% recommend this office.

This is a super efficient office and I've never been admitted to an examination room more than 5…read moreminutes past my scheduled time. The downside of that is your annual exam is maybe 10 minutes and other visits, you see Dr. Hardwick-Smith for less than 5 minutes. The first time you visit Dr. Hardwick-Smith, she sits you down in her office and you talk. She's personable and is observant. She takes notes in your patient file so she can engage in conversation during the few minutes you have with her. If you don't get to see her, she's staffed her office with a few other doctors. It's like she has them admit headshots with their resume because the entire staff is gorgeous. Decor is nice and personal. There's portraits of children/families all over the office. Be prepared to pay for parking in the attached garage. UNLESS... you want to park over at Hermann Park and take a nice 1 mile walk to the office.

UPDATING my review 10/5/16…read more I own my own business, so I understand how important reviews are. I wanted to be fair. I cancelled my appointment I set for October. The reason is that after taking Dr. Arem's herb mixture for thyroid (Thyro-life Optima) AND just as important jumping EVERYDAY on my full-size trampoline, I am feeing amazing. No more unusual tired spells. I feel like I have got my health back. My health was a very big worry for me. Mostly I would feel tired. It would come out of the blue and be pretty devastating, I would not be able to do anything but take a nap. After a nap I could get going again, but I never knew when the tiredness would strike. I also couldn't sleep very well and I couldn't lose weight very easily. By the way once I added the trampoline to my daily routine of the herb mixture he recommends for thyroid issues, I began to lose weight finally! It started coming off at about 1-2 pounds per week. I wanted to lose it faster so I got on homeopathic HCG also. That protocol is NOT for everyone, it combines a low calorie diet with an HCG, but since I am a hypnotist by profession I can stay on it. WITH ALL OF THIS I now am giving Dr. Arem 4 stars. I'd give him 5, but I have never even met him and I do not think his staff is very friendly. Having said that, perhaps that has changed by now. I do hope so. This one written about 7-8/2016 I finally got a call from Dr. Arem's office just after writing the review below. I've updated my review to 3 stars, because i love his book and i understand businesses can go through growing pains. I think he is getting popular so fast! I will update again after I see Dr. Arem in August. Because Brittany called me back and because I like that the doctor will do phone sessions, I've upped my star level. If this works for me I'll give Dr. Arem 10 stars and I hope to be able to do that soon. My earlier review: About 7/2016 Hoped his book would help me. I lost 2.5 pounds immediately, then gained it back. I called and emailed the office several times and have NOT been able to speak to a live person. I am VERY DISAPPOINTED and still struggling with weight. I am willing to update my review if I can get some assistance. I realize businesses go through growth problems, but for God's sake would someone from the office who is caring and unrushed (actually, just anyone would be better than no one) call me?

While I am not, in either social or professional settings, a confrontational or disrespectful…read moreperson, as an attorney and former patient/consumer of this office, I would be remiss to not warn the public of my experience with this reception staff, and the breaching concerns their misconduct triggered. Please be advised, and be careful. This office does not accept insurance nor does it (as of March 2017) offer reasonable assistance to customers/patients regarding followup care, questions of any administrative sort, or standard customer service. In five calls over a four month period, (January 2017-April 2017), my minimum contacts were non-frivolous, necessary, clerical in nature, and one call, a follow up appointment request. Moreover, Voicemail calls are not returned. My one appointment $3,000 experience included: HIPPA violation; habitually snarky telephone dialogue; breached performance of patient/doctor agreement by refusing, three times, to provide updated and accurate ICD 10codes for self filing, per their own contractual language/agreement; hung up on; condescending when asked for an office manager (the woman on the phone, when I asked for an office manager, chuckled then replied, "fine, I'm the office manager, we are all the office manager, now how can I help you?") . I vehemently recommend speaking with this office (at least twice) BEFORE making an appointment, and going to the physical location to see/experience the reception demeanor, before paying the substantial cost (no insurance accepted, you can self file, but getting them to provide the currently used codes was irrationally difficult). The staff behavior does not match the level of sophistication of Dr. Arem. Unfortunately, they represent him, and as you will see create obstacles in your medical care, as the gatekeepers of your full experience. If you are feeling unwell, you may not have the strength and shouldn't have to, to handle the grave contractual and practical breaches of this poorly conducted office staff. Please be advised. Caveat Emptor. Good luck to all...