I am very happy with my surgeon and my successful knee replacement. However, their billing…read moredepartment gets a one star because it appears to be all Ai generated...I am very diligent in making sure my EOB's match the amt and date of service. However, if you find a discrepancy, you are instructed to send an email. Maybe AI can't handle two instances...either way, they never attempt to correct their mistakes! It's sad that we have come to this!

I had a surgery done earlier today at Chesapeake Regional. My care team was AMAZING. I walked into…read morethe building really nervous but the anesthesiologist, my surgeon and the nurses made me feel so at home and relaxed in both pre and post op. They let me take my time getting up to leave as I have POTS and mixed with dizziness from anesthesia wasn't fun but they took such amazing care of me and I can't thank them enough! The only rude person I came across was at check in downstairs there was a younger woman who was tall and thin who was extremely rude to us but literally everyone else we talked to were BEYOND kind! If I have to have surgery again I hope it's at Chesapeake!!! Thank you all again for a successful surgery and recovery!!

Always a good experience when coming here for my children's check ups! Lots of parking and…read morebathrooms! With a lot of specialist to save time and gas instead of heading to the hospital! We have used this location for pediatric visits and for my son to get his cast off! I have never ever had a bad experience here! All of the doctors and nurses are outstanding!

This is not our normal location for the CHKD dr's. I prefer NN over Norfolk. But this wasn't too…read morehard to find. It's literally in a field not far from the highway. Parking was plentiful but not many are near the front door. The wait time to get checked in was only a few minutes and then you are sent to the correct dept. We were seeing a Dr that doesn't have a dept at this location so we were told to wait in a room that was empty and it would be 10 min before anyone came out to get us. Other waiting rooms were busy. Ours was literally just us. And no other person ever came through until child was called back. The working area was clean, nurse was nice, and once in the room, the Dr came in. Nice! No waiting! The dr seen was nice. I was warned he lacked personality but knows his stuff. I would agree with the preview I was given. But in the end, he couldn't help my son's issue....same information I was told years ago. We did get a better prescription and materials to purchase some medical supplies. So not a complete waste of time. I like that you can get in and out here pretty quick. Years ago we saw a different Dr in a different dept. That was a busy waiting room and we had more of a wait. Staff then was great. Son had some extra testing on the spot we didn't know about and that went well and results were instant. That Dr had personality and knowledge and was reassuring about the situation. So all our experiences here have been good. I am never here for hours. And the Drs are all great/smart/helpful.

My wife has multiple blood clots in her leg and it's three times the size! We waited for 6 hours in…read morepain to try and receive treatment and when I asked if we would be seen soon I was told that we could leave! So we did! The absolute worst treatment I have ever experienced in my life! If you want treatment don't go to this Emergency Room! The quality of care is laughable at this emergency room!

Treatment of patients and their families was horrible! No one in there cares except for the money…read moreand that is not what healthcare should be about! I experienced first hand so I know what I am talking about! I have. Ever seen anyone treated as badly as my family member was. Had I known he was going there I would have stopped him.

Worst place to go. Been here for 2 hours and haven't been seen. It's now 7:30pm and only 5…read morecars in parking lot . WTF

Dr. Vincent Johnston is so caring and easy to talk to. Today, he saved me from an unnecessary…read moresurgery and provided me some nutritional advice and non-invasive options. The staff is very friendly and efficient. I enjoyed my interaction with the sweet female medical assistant that checked me. I will definitely recommend this Patient First location.

In the last month my wife has been to 15 of their offices/hospitals/clinics.... (She has newly…read morediagnosed cancer.) Thus far we have received and paid about 8 of the bills.... Every bill starts with, "Previous Balance" and some date that does not have anything to do with the date of service. Nowhere on the bill is any indication of what the bill is for nor when the service was provided not the location where the event took place.......just "Previous Balance" (By the way, there is no running balance in her account. But every (new) bill says......you guessed it....) Talked to their people on several separate occasions about this business practice........I could recite their standard spiel about ...."call us and we will be happy to send a detailed inventory of the charges"...... because you hear it multiple times when you try to reason with "customer service" ALL I WANT IS A BILL THAT SAYS WHERE OR WHEN............. Not.....Previous Balance..... And --- patient focused, right? These 8 bills we have thus far have 6 different account numbers........all for the same lady.

Here's a copy of my latest correspondence to Sentara Health Plans. I work for the City of Virginia…read moreBeach and Sentara took over Optima. Since then my insurance has been a nightmare. I regularly see a doctor who is out of network and I have to submit the claims directly to my insurance because I pay for the entire visit each time. Over two years now and they have yet to actually process any of them correctly. I understand that the deductible wasn't met, but this is out of network, and I met my OOP Max. Why did I get refunded for the other 3 visits at the same provider for the same benefit year, if I hadn't met my deductible? I'm sorry, but that makes no sense. I will fill out this appeal form and send it in, but I really wish that you guys would note this as an issue and try to address it. I've had Sentara Health Plans for 2 years now and I have never once had an OON claim processed correctly. Every. Single. Time. I have to mail the documents, remind myself a month later to check on it, it's NEVER showing online, so then I have to e-mail or call you guys. Then, you tell me that you don't take e-mailed claims and that I have to mail them. I have to explain every time that I have already mailed the physical documents, usually more than once, before anyone will even answer me via email. The only reason I ever got the check for $380.00 earlier this year was because I kept getting passed around on the telephone. Everyone who answered my call and heard my issue said I had called the wrong department and they would get me to who I needed to talk to. Finally, after probably the 4th person, I was transferred to a woman who was definitely not the person I needed, however, she actually took the time to listen to me and heard that I had been trying to resolve my issue with no success. Even though it wasn't her job, she took my information and made sure that my check was processed and mailed out. She then CALLED ME BACK and left me a message stating that she took care of it. I wish I could remember her name to give her Kudos. But my point here is, this is unacceptable. I understand that in the beginning, when you bought out Optima, you had some growing pains. It's now almost a full 2 years later and you still: - Don't offer online claim submission - Don't process claims that are mailed - Apparently have no tracking system for member-submitted claims - Apparently don't give your call center staff access to the appropriate information...? Or something? - Even after meeting my Out of Pocket Max for 2025, and even after you processed a reimbursement for me for 3 other visits at the same provider for the same benefit year, you recently "applied my out of pocket payment of $140.00 to my deductible." I'm sorry...what deductible??? I met my Out of Pocket Max for the year! After a few months in business, you should have been able to address these issues, yet they continue. Please address this. I will be posting this message to a public review forum to bring more attention to this matter, as you clearly have failed to address it thus far.

Dr Ryder and her staff are awesome! I have been seeing Dr. Ryder for over 15 years and she is…read morenothing short of amazing and professional! She has helped me regain control over my life and my sexual health! The negative review of her is from someone who tried to exploit/use her to gain prescription meds and was called out for it! Dr Ryder and staff do a fantastic job in treating the individual and not just the disease!

I would highly recommend avoiding this practice at all costs. Kimberley Harris FNP just wrote a…read morefriend of mine a letter telling her she was being removed from the practice because she was told by a pharmacist to call their practice one evening due to the medication she was on. They accused her of being too much for their practice to handle as she had either emailed, called or was seen as a patient more times than they felt were necessary. " Seems they do not see patients with "chronic issues" and basically pushed my friend under the bus. This practice needs to be aware that they took an oath to do no harm to patients and that abandonment of a patient without allowing that patient to be secured with another practitioner is looked very down upon. Please know that this will be reported to the medical review board and you will have this on your profile as long as you treat patients. I will never see anyone at this office and anyone should be wary of this practice if they are deciding wether to see someone there or are already a patient. Apparently, if you require your doctor or such, they do not like to put in the time and will just kick you out.

Horrible place . Waiting 2 hrs for mri . Staff tried to say appt was later than what they had just…read moreconfirmed 3 days earlier. Basically wanted me to know it was my fault if there was a problem . Girl who called me on Saturday said she didn't say what I know she said . Ridiculous just trying to make sure she didn't get blamed. I will tell every one I know yo go to Jennings center .

Had an appointment with my doctor last Friday am who ordered a STAT CT. They called that afternoon…read morewith an appointment the following Wednesday. In my experience, working for many years in healthcare, that's pretty darn STAT. I was in at the requested time of 8:10 for an 8:40 am scan. They had a young man performing Covid screenings at the entrance and I was immediately checked in and taken back not 5 minutes later. I was out the door before my appointment time. I've never been registered and scanned in less than 20 minutes for anything, ever! I was completely impressed. I have been here previously for walk-in (ie. first come, first served) lab work and there was a bit of a wait at lunch time, which I expected. The registrar who took my info and got me checked in was polite, friendly and efficient. I highly recommend this Sentara location for diagnostics!

I have been a patient of Dr. Shur-Allen for years now and the level of care that she has provided…read moreis second to none. Her staff is friendly and helpful and I have always had a great experience here.

FIND ANOTHER PLACE FOR MEDICAL CARE!! It took me three months to get an appointment here. And that…read moreis with only a PA and not a Doctor! On the day of my appointment, I called to say I was running 5 minutes late. I arrived in the parking lot to tell the receptionist I was walking in the door and was told not to come in. It seems that as a new patient, you have to arrive 20 or more minutes in advance. I told them I made a special trip in to do all of my paperwork in advance and they said it didn't matter. Oddly enough, the PA was still in with the previous patient and could not have seen me for a while anyway!! Why would I have to arrive 20 minutes early to sit and wait?? I would not go back and have told a few people I referred to them to run!! Horrible treatment of a new patient!!!!!!!!!!!!!!!!!!!!!!!

I'm a newer patient there and have had nothing but a good experience so far. The front desk staff…read moreis amazing. They are so kind and thoroug. My Dr seems to listen to my concerns and provided advice and treatments that I believe have been the right call. I havent had any issues so far needing to get in quickly either. I'm happy with this office.

Subject: Disappointing Experience…read more I am writing to express my disappointment with the customer service I did not receive during my recent experience with Atwood Family Practice. I called to see if I could get an appointment. The receptionist's curt and impersonal attitude, quickly mocked my questions. We are not taking new patients!! Did you hear me? " we are not taking patients" without any effort to help me further. I inquired to leave a message with a particular Dr. and she insisted the Dr didn't work there! Made me spell the name! She started laughing and said "o". I was expecting a more personalized experience, especially considering the reputation of your medical office. However, It was very clear that the staff were not interested in providing any kind of personal assistance, and it left a sour taste in my mouth. I hope you will take my feedback seriously and take steps to ensure that your staff are providing the kind of personal service that patients / people expect and deserve when trying to navigate the healthcare system.