Bon Secours has been my go to for ER care when needed. I recently visited Bon Secours Health Medical Center in Harbourview, Suffolk, Va. and was very disappointed with the lack of patient privacy during my visit. Due to ongoing renovations, patients were seated and treated in the hallway. While I understand that construction can create challenges, there was little to no effort made to maintain confidentiality. Doctors were openly discussing patients' medical conditions, concerns, and treatment plans within clear earshot of others. Sensitive health information should not be easily overheard in a public hallway setting. Is it not important that healthcare facilities have a responsibility to protect patient privacy, even during renovations. I hope the administration addresses this issue promptly to ensure patients feel safe, respected, and protected when receiving care. read more

DO NOT GO HERE FOR LABS! They do not respect your time. 8:30 appointment. Check in at desk and lady tells me to use the automated check in. Wait until 9:00 a.m. to make sure the machine worked. Lady tells me "they'll be with you shortly to register you" WHAT??? It's now half hour past my appointment and I'm not checked in? I need to go to work people! At LabCorp (or where I used to live for that matter...) you walk in and you're out within 15 minutes of your time. What kind of craziness is this? I left. Please note - I previously tried to have lab work at one of their offices but fasted for nothing because their system was down. This is twice I haven't been able to complete basic labs due to bad customer service. read more

The service I received there is with care and the quality of my life to continue the office staff was nice.

Arrived one minute late for my appointment she refused to see me There was zero patients in the waiting room ! Going to pain management because you're in pain. I think these doctors are ridiculously rude and clueless.! thankfully, Sentara was there for the rescue read more

Yesterday was the first time I ever utilized Harbourview Medical Center (HMC). I needed a EKG for an upcoming surgery and my doctor sent me there. Previously, I had been to Obici for my and my children's medical issues, and I didn't really know about HMC until now. When I arrived, I was given a buzzer and told to wait in the lobby. The lobby area is beautiful--bright and comfortable. Looking out the window I could see the pond, fountain and trees. It was so peaceful and relaxing. I waited about 15 minutes before my buzzer went off. I then went to registration and it took about 10 minutes. Afterwards, I had to go sit back in the lobby, but I needed to use the restroom, and when I came back out, my buzzer was going off again. That was fast! The procedure (EKG) was quick and the nurse who took care of me was very nice. We chatted and I felt very at ease with her. All of the staff were nice but she was exceptionally good at her job. Overall, my time at HMC took about 45 minutes and I was impressed. I wish I had used this place instead of Obici for other instances in the past. This building is clean and so bright and cheery! I would definitely recommend HMC when you need medical care. read more

Bon Secours Health Center - Lovely outside area right next to the lobby - Hospitals Near Me - Suffolk, Virginia

I'm getting some blood work done,hopefully in and out quickly,this is one of the best hospitals in the area in my opinion,clean and comfortable.... read more

The staff was helpful, and everything was positive on the medical side of things. The due date on the billing is misleading. My bill was sent to collections the week before the due date on the notice. After a certain amount of time, their system automatically sends the bill to collections. Whatever due date they mail to you may or may not be the actual due date for the bill. Unconscionable practices on their end. read more

tOne of the worst experiences We have encountered in a medical building. Most uncaring staff that do not offer any information. Keep you sitting in a closed up room for 9 hours. If the staff could not handle the issues they should have informed us before performing invasive procedures do we could have gotten the care needed in a more timely fashion. I would not drop off a dying animal to this so called emergency room. Nursing staff is horrendous, I'll tempered and unwilling to get up out of their seats to even check on the patient. Do not go here! read more

Had a fantastic experience. My nurse made me feel comfortable and she was so attentive and kind. The doctor was very nice and really listened to everything I had to say. He recommended some specialist for what I needed to have done and I would definitely recommend this facility. read more

I visited this location in May 2019 because I had an appointment with Dr. Juan Cuebas. He has the worst bedside manner known to man. He's abrupt, snarky, he doesn't explain anything merely throws out his opinions as though he's God. I didn't get the chance to ask any questions. The look on his face like he'd rather be in Siberia than in the exam room. He criticized my other doctor's, questioned medications they'd described. Basically Dr. Cuebas (in his head) is the smartest person in every room he enters. He's an arrogant jerk. Be prepared if you're referred to him. I wish I could give him zero stars. read more

Let me take a minute to tell you how awful my experience was at Bon Secours. The reason I arrived, was I was post op for a gallbladder surgery and in serious pain. I'm talking the worst pain of my life, and I've had two children. The staff at the front desk was lazy, she clearly didn't want to be there and really should just go home. The nurse I was assigned to was my ONLY saving grace. Thank f***- nurses are super important and we should all love them more. Anyways. I arrived in so much pain- pain that I described as a level of 10/10 each time, and expressed by sweating profusely on the ground as I screamed and sweat and sweared simultaneously. Not my proudest moment. But I have never ever in my life hurt so bad. I call the nurse and she comes in. She says the dr ordered me some meds, and I should be good soon. I get the meds, and it's a f*ing anti-inflammatory. Is this how we treat severe pain?! With an Advil? Anyways, with enough screaming I finally got moved from the back room bc they were closing that area, and got upgraded to a fancy super expensive hospital bed. I had been trapped in some weird corner room for 13 hours. It should also be noted that while I was crying, I observed my doctor snacking and texting on her phone happily. Being a real shit dr- I'm not upset at all that my insurance is denying her claims for a ridiculous sum of money. When I was moved, the nurse had done some magic and convinced my very absent minded dr to give me the tiniest dose of morphine. Now, I realize that this is suppose to be a strong drug- but the severity of my pain was real and morphine didn't touch it! Not even a little. In fact the single Vicodin I was given did way more than this did. I begged my nurse to help me- at this time it was shift change and I was blessed with a nurse lovingly named "Tex". He was a nurse in Vietnam or something like that- so he knows pain when he sees it. He knew my pain was real and tried to advocate for me something stronger. But at that point I was to be transferred to the hospital I had surgery at, and no one wanted to give me any care. Just straight up threw me on an ambulance with zero pain relief, and it's about a 40 min ride to Virginia Beach. Anyways.. if you're still reading this. Pls avoid this place. On top of everything it's disgusting. Hair and crumbs everywhere, just straight up nasty. There's no real redeeming qualities except that the nurses do really try. read more

Extremely slow. My wife checked in. they put her in a room and just forgot about her basically. she was cold so i webt out to ask for a blanket. at least 8 folks there playing on phones pcs and finally i had to wave my hands to be acknowledged. they brought the blanket in and i asked when will be aee. the nurse shrugged her arma and said i dont know we only have one doctor. its always like this. i would highly recommend youbgo to any ER but this one if you are suck and want urgent care. or even a staff that remotely seems like they care read more

If you care about your loved ones you should NEVER send them to Bon Secours Surgery Center!!! Last week my wife had surgery at your surgery center. The fact that I wasn't permitted to go to the back with her and sit with her before she went back to the OR is horrible. She was terrified and alone. She was barely able to get undressed because she was asked if she could stand and she answered "yes but not well".... the person then said ok, get undressed and just left. It took her almost 10 min to get her pants off. Then she had to wait for over 45 minutes (which is normal) to go back to the OR... She was completely alone - and like I said she was terrified and was left to fret without me there to comfort her - which is my job and I'm so pissed at Bon Secours.... I understand COVID restrictions, but this is crazy. I had surgery at the Kempsville Sentara surgery center 10 days earlier, and my wife was able to come back and sit with me prior to going back to OR. My 18yr old son had knee surgery at another Sentra center - and I was permitted to go back. HORRIBLE customer service - will never come here again. We will pick surgeons who don't use this facility. read more

TERRIBLE! My husband came into the ED for chest pain. He had an EKG and blood work. All came back good, which was great, but his chest pain continued. They pumped him full of GI cocktails and acid reflux medications. Offered little to no help, and in fact made things worse in the end. The nursing staff really didn't seem to care much and certainly were not in any type of rush to figure his chest pain out (and mind you, they weren't busy. They were sitting at the nurses station carry on in conversation, laughing and giggling. Don't get me wrong, that's great because I know this work is stressful, I've worked in an ED before, but damn, my husband was having CHEST PAIN; I don't care how serious they thought it was, it was serious to us because it wasn't normal!!!). There didn't seem to be any type of communication between the doctor and the nurses as the doctors told my husband he would have a repeat EKG 3 hours after his first one (at 1:30am), to which, the nurse stated he knew nothing about and said he would talk to the doctor. Not sure that communication even occurred because we never received even a follow-up stating no EKG or yes an EKG would be performed. After telling the nursing staff that the protonix that was given to him made his pain worse, I got an "okay, I'll let the doctor know." Again, was that communication had?! Who knows because no doctor or nurse came in to check on him. At this point my husband had been in the ED for 5 hours with barely any feedback or anything. Half the time I think he was forgotten about and the help button either didn't work or it was ignored...every. single. time!!!! Thank goodness I was there with him or he would've never gotten any help. Every time I went to the nurses station I got little to no answers. Then, one of the nurses had the audacity to talk and laugh as I walked away after I asked what we're really waiting for, because at that point we've gotten little to no communication. Was explained that all the blood work and his EKG came back good, so as soon as the doctor is done seeing another patient she will come in and then we can go home. Go home....WITH CHEST PAIN TO WHERE MY HUSBAND CAN'T MOVE AND DIDN'T KNOW THE CAUSE OR SOURCE?! I got a bunch of heads shaking yes, since this is not an "emergent matter." Smfh!!!!! No doctor actually did come in, but two nurses came in to take my husbands IV out as we were already preparing to leave. I am so glad this is a laughing matter to the nursing staff. We would NEVER recommend this hospital to anyone wanting answers to their pain or discomfort!!!! And no....narcotic seeking was not what he was there for! We simply wanted answers to why his chest pain was occurring, and so badly. read more

While everyone is super friendly and polite, unsure why it takes an hour plus to get a blood draw. I'm used to diagnostic labs being available and quick vs checking in and waiting for ??? read more

Great experience. Great nurses and doctors who treat you very lovely throughout your stay.

-I try to avoid going to the Emergency room at any hospital because there always some reason it takes 4-6 hours to get to your emergency. Unfortunately I had no option and rushed in to Bons Secours and thank goodness I did! The whole team all the way from the check in to check out where professional, efficient, and worked hard to help me and make me comfortable. The only thing negative to say about this hospital is it seemed as if they didn't have the updated equipment they needed to be the very best provider team they could. This hospital turned a terrifying experience into a comfortable and relieving one. read more

Unfortunately I had to ride in the ambulance and go to the ER but if there was a great ER to go to, this would be the one. The nurses were wonderful and the doctor was very professional and had a great bedside manner. Unfortunately, there is always going to be a wait in the ER but this one wasn't too bad. 2 hours but I was checked thoroughly and felt very comfortable. First time I wasn't made to wait with my bum hanging out there. Thanks to the ambulance emergency team and the staff at Harbour View, I'm good to go! read more

My daughter and I Got checked out because of a car accident . The staff was extremely helpful and friendly. I was in and out with in 45 minutes. I feel like the staff was told to send professional headshot stop get the job lol. The doctor I got was cute lol. He's lucky I'm not in the prowl because that checkup could've went way differently.... But I digress! Every area I went to was clean and neat. You could tell everyone generally enjoyed their career. read more

I have had great experiences here. All doctors I have seen (about 3) are caring and competent.

Fast and very friendly people! I have gone here a few times over the years with myself and my children and every experience was good.

Here now and this place is not what it used to be. I live 3 miles from a major hospital but I always come here and tell others to as well because I've gotten great care and I've never even sat in the waiting room! I know I've gotten lucky. (Although they use to advertise less than 20 minutes for a doctor). I'm a health care provider and wait times can not always be helped. My local ER is always 3-6 hours! Tonight the triage nurse and the loading nurse were rude and cold. The triage nurse actually put his hand up and basically hushed me because I could see my sick daughter was rambling I tried to summarize for her why we came. We have been here for over 2 hours and no doctor yet. The wait time I won't complain about but rudeness is not forgivable. I can chance this 5 minutes away. I won't be back with this staff. I hope the doctor is good! read more

The lady at the "Welcome" or "Information Station" was rude and disinterested as was the lady doing the intake. After dealing with both of these employees and their lack of compassion, professionalism, and interest I almost walked out the door. Thank goodness I didn't. Once I was greeted by the nursing staff and doctors on duty, I knew I was in good hands. Each and everyone made me feel as if I was their only concern. I received excellent care during my procedure right up until they put me in my car to go home. I received a follow up call from the nurse the following morning to ensure I was alright. What a shame the first two faces I saw ruined my first impression of Harbour View. Thank goodness I left feeling differently! read more

So happy we have this emergency room to go to. A1 care. Everyone has been so courteous and professional. Have used ER services, medical services and had lens implants. read more