I am very happy with my surgeon and my successful knee replacement. However, their billing…read moredepartment gets a one star because it appears to be all Ai generated...I am very diligent in making sure my EOB's match the amt and date of service. However, if you find a discrepancy, you are instructed to send an email. Maybe AI can't handle two instances...either way, they never attempt to correct their mistakes! It's sad that we have come to this!

I had a surgery done earlier today at Chesapeake Regional. My care team was AMAZING. I walked into…read morethe building really nervous but the anesthesiologist, my surgeon and the nurses made me feel so at home and relaxed in both pre and post op. They let me take my time getting up to leave as I have POTS and mixed with dizziness from anesthesia wasn't fun but they took such amazing care of me and I can't thank them enough! The only rude person I came across was at check in downstairs there was a younger woman who was tall and thin who was extremely rude to us but literally everyone else we talked to were BEYOND kind! If I have to have surgery again I hope it's at Chesapeake!!! Thank you all again for a successful surgery and recovery!!

Great hospital! They took care of my mom right away ! I would highly recommend this hospital!read more

I went there for chest pain and being close to home. They thoroughly examined me and treated me…read morewith care and compassion. The nurses were knowledgeable and when I needed a higher level of care, they promptly transferred me.

Staff seems like they only who their department's info…read more -the online times is mostly for the clinic itself but different departments close earlier than 4pm. -for most services you have to have an appointment, no walk ins here. -walked all around the clinic to get information when front desk could have assisted a little better. -their sickness appointment availability is really good. For dependent services only.

The fastest, most seamless pharmacy experience. I've consistently been in and out in about 15-20…read moreminutes tops.

Always a good experience when coming here for my children's check ups! Lots of parking and…read morebathrooms! With a lot of specialist to save time and gas instead of heading to the hospital! We have used this location for pediatric visits and for my son to get his cast off! I have never ever had a bad experience here! All of the doctors and nurses are outstanding!

This is not our normal location for the CHKD dr's. I prefer NN over Norfolk. But this wasn't too…read morehard to find. It's literally in a field not far from the highway. Parking was plentiful but not many are near the front door. The wait time to get checked in was only a few minutes and then you are sent to the correct dept. We were seeing a Dr that doesn't have a dept at this location so we were told to wait in a room that was empty and it would be 10 min before anyone came out to get us. Other waiting rooms were busy. Ours was literally just us. And no other person ever came through until child was called back. The working area was clean, nurse was nice, and once in the room, the Dr came in. Nice! No waiting! The dr seen was nice. I was warned he lacked personality but knows his stuff. I would agree with the preview I was given. But in the end, he couldn't help my son's issue....same information I was told years ago. We did get a better prescription and materials to purchase some medical supplies. So not a complete waste of time. I like that you can get in and out here pretty quick. Years ago we saw a different Dr in a different dept. That was a busy waiting room and we had more of a wait. Staff then was great. Son had some extra testing on the spot we didn't know about and that went well and results were instant. That Dr had personality and knowledge and was reassuring about the situation. So all our experiences here have been good. I am never here for hours. And the Drs are all great/smart/helpful.

Treatment of patients and their families was horrible! No one in there cares except for the money…read moreand that is not what healthcare should be about! I experienced first hand so I know what I am talking about! I have. Ever seen anyone treated as badly as my family member was. Had I known he was going there I would have stopped him.

Nosotros tenemos un paciente en este hospital venimos desde Norte Carolina las personas de la…read morerecepción son unas personas despistas y no disimulan el rasismo contra la gente hispana me llevo una mala pero muy mala impresión de este hospital y no se digan las enfermeras de cuidados intensivos nunca avía visto tanto racismo en un solo lugar y en un día no lo recomiendo para nada

I traveled to VA to see my great nephew, who was born in June. Upon arrival, I had to stop at the…read moreguards post and complete a form in order to drive onto the hospital campus. Once I passed the background check, I was given a parking pass valid for the next few days. I parked in the parking garage as instructed by my nieces husband. I got turned around the first time, and it took a little extra time to find the maternity ward. But the next time it was easier and I never got lost again lol. On one of my visits, I walked through the oldest structure on campus which was the original hospital built in 1827. This is the oldest military hospital in the US. It still had the original stone exterior (outsise of original hospital) which had been closed in with hallways surrounding it. I checked out some cool paintings throughout the hospital. I learned a lot of history by reading the captions of the paintings. This biulding was turned into an administrative building. The campus was huge! And very pretty as it sits on the bank of the Chesapeake Bay. There was lots of green space which was beautiful.

On June 1, 2026, at approximately 11:00 p.m., I overheard a conversation involving a female nurse,…read morea male nurse, and MORRISONPONCE, DAPHNE PILAR, MD, regarding a male patient. The discussion appeared to involve the patient's private medical information and was conducted in a manner that sounded more like gossip than a legitimate clinical discussion. Before the physician became involved in the conversation, the female and male nurses referred to the patient by name and appeared to access or review his medical chart while discussing him. During the conversation, they discussed details of his medical condition, treatment history, and other information that appeared to come directly from his medical record. The female nurse stated that the patient had arrived at the hospital earlier that morning, between approximately 9:00 and 10:00 a.m., because antibiotics previously prescribed by Sentara Hospital were not improving his strep throat. She further stated that the patient had remained in the waiting room for approximately seven hours and discussed delays related to his testing and/or retesting for strep throat. The nurse also mocked the patient for crying and becoming emotional while seeking care for his worsening condition. The tone of the discussion appeared dismissive and disrespectful toward the patient and his medical concerns. Additionally, the female nurse stated that she had not documented everything that had been discussed or communicated regarding the patient's condition in his medical chart. The statement was made in the context of discussing the patient's care and raised concerns about whether relevant information had been omitted from the medical record. The conversation further suggested that concerns raised by the patient may not have been fully reflected in the chart, potentially affecting the evaluation and timeliness of his care. The fact that the patient was identified by name, that his chart appeared to be accessed and discussed outside the context of direct patient care, and that multiple healthcare professionals participated in the conversation raises serious concerns regarding patient confidentiality, professionalism, and compliance with healthcare privacy standards. The statements regarding prolonged waiting times, delayed testing, and incomplete documentation also raise concerns about the quality, accuracy, and timeliness of the care provided.

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so without further explanation let's begin!. This review is based only on my experience with the cafeteria inside the medical center. The cafeteria is located on the second floor of the main entrance. They have great breakfast at an even greater price. If you go anywhere else for breakfast you will pay double the price you will pay at this medical center. I didn't visit this medical center for nothing else other than a hot meal for breakfast!. I will recommend and return here again in the future!.

i got there and got lost ,late for my appt i stopped to ask were to go and this lady that worked in…read morerehab ,told me come on ill take ,id never found this place she was badging doors id never got thru ,got there a few minutes late but they took me in ,so this lady went way out of her way to make sure i got the care i neededwhen she could of looked the other way THANK YOU SHAKIRA JOHNSON this world needs more of you it definitely quality care ROBERT SIMMONS

All of chkd is great!! This is a good building in a great location! You can come here for almost…read moreall of your needs!! They have helped us with check up appointments, having a cast taken off, and hearing test. All staff is amazing and very helpful! You can trust them with your kids!

Love this location. The building is very clean and nice. Went here bc my neice was feeling…read morefeverish. The staff were all friendly and kind, they always had smiles and made us feel welcomed. The nurse practioner we had was a lady, she was very kind and gentle with my niece, made her visits always fun. I recommend this place to any parents or guardians as their kid's local check up.

In the last month my wife has been to 15 of their offices/hospitals/clinics.... (She has newly…read morediagnosed cancer.) Thus far we have received and paid about 8 of the bills.... Every bill starts with, "Previous Balance" and some date that does not have anything to do with the date of service. Nowhere on the bill is any indication of what the bill is for nor when the service was provided not the location where the event took place.......just "Previous Balance" (By the way, there is no running balance in her account. But every (new) bill says......you guessed it....) Talked to their people on several separate occasions about this business practice........I could recite their standard spiel about ...."call us and we will be happy to send a detailed inventory of the charges"...... because you hear it multiple times when you try to reason with "customer service" ALL I WANT IS A BILL THAT SAYS WHERE OR WHEN............. Not.....Previous Balance..... And --- patient focused, right? These 8 bills we have thus far have 6 different account numbers........all for the same lady.

I am an employee benefits insurance broker administering numerous group health programs with AvMed…read morein the state of Florida. Sentara Healthcare recently purchased Avmed, and the service experience has been a disaster. They have disconnected clients from auto-pay without notice to later present them a huge bill and a notice of cancellation. Clients have requested help with employee terminations or new enrollments, and Sentara has brushed them off, telling them to resolve their issues via the unfriendly Sentara Group portal. Clients perceive a sense of apathy from Sentara Healthcare.