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    Sentara Careplex

    3.8 (6 reviews)

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    1 year ago

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    1 year ago

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    12 years ago

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    7 years ago

    720 Volvo drive Sentara hand specialists...Dr Shah gets a five star rating on looks alone...good lord that's a handsome man

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    13 years ago

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    8 years ago

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    CHKD Health Center

    CHKD Health Center

    4.5(6 reviews)
    2.3 mi

    Always a good experience when coming here for my children's check ups! Lots of parking and…read morebathrooms! With a lot of specialist to save time and gas instead of heading to the hospital! We have used this location for pediatric visits and for my son to get his cast off! I have never ever had a bad experience here! All of the doctors and nurses are outstanding!

    This is not our normal location for the CHKD dr's. I prefer NN over Norfolk. But this wasn't too…read morehard to find. It's literally in a field not far from the highway. Parking was plentiful but not many are near the front door. The wait time to get checked in was only a few minutes and then you are sent to the correct dept. We were seeing a Dr that doesn't have a dept at this location so we were told to wait in a room that was empty and it would be 10 min before anyone came out to get us. Other waiting rooms were busy. Ours was literally just us. And no other person ever came through until child was called back. The working area was clean, nurse was nice, and once in the room, the Dr came in. Nice! No waiting! The dr seen was nice. I was warned he lacked personality but knows his stuff. I would agree with the preview I was given. But in the end, he couldn't help my son's issue....same information I was told years ago. We did get a better prescription and materials to purchase some medical supplies. So not a complete waste of time. I like that you can get in and out here pretty quick. Years ago we saw a different Dr in a different dept. That was a busy waiting room and we had more of a wait. Staff then was great. Son had some extra testing on the spot we didn't know about and that went well and results were instant. That Dr had personality and knowledge and was reassuring about the situation. So all our experiences here have been good. I am never here for hours. And the Drs are all great/smart/helpful.

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    CHKD Health Center
    CHKD Health Center
    CHKD Health Center

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    Naval Medical Center

    Naval Medical Center

    3.1(77 reviews)
    6.7 mi

    I traveled to VA to see my great nephew, who was born in June. Upon arrival, I had to stop at the…read moreguards post and complete a form in order to drive onto the hospital campus. Once I passed the background check, I was given a parking pass valid for the next few days. I parked in the parking garage as instructed by my nieces husband. I got turned around the first time, and it took a little extra time to find the maternity ward. But the next time it was easier and I never got lost again lol. On one of my visits, I walked through the oldest structure on campus which was the original hospital built in 1827. This is the oldest military hospital in the US. It still had the original stone exterior (outsise of original hospital) which had been closed in with hallways surrounding it. I checked out some cool paintings throughout the hospital. I learned a lot of history by reading the captions of the paintings. This biulding was turned into an administrative building. The campus was huge! And very pretty as it sits on the bank of the Chesapeake Bay. There was lots of green space which was beautiful.

    Went to the Quarter Deck to pick up information. I asked for the phone number of the Ombudsman. The…read moreservice member, who was in uniform, told me to scan the QR code at the end of the desk. Not having my cell phone, I was unable to accomplish the task. Looking at her closely, I noted the tiny silver star that was placed on her head. I didn't know that service members in uniform and on duty now earned silver foil stars to occupy chairs, collect a paycheck and not be able to assist people.

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    Naval Medical Center
    Naval Medical Center
    Naval Medical Center

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    Sentara Healthcare - Bill

    Sentara Healthcare

    1.1(8 reviews)
    1.4 mi

    In the last month my wife has been to 15 of their offices/hospitals/clinics.... (She has newly…read morediagnosed cancer.) Thus far we have received and paid about 8 of the bills.... Every bill starts with, "Previous Balance" and some date that does not have anything to do with the date of service. Nowhere on the bill is any indication of what the bill is for nor when the service was provided not the location where the event took place.......just "Previous Balance" (By the way, there is no running balance in her account. But every (new) bill says......you guessed it....) Talked to their people on several separate occasions about this business practice........I could recite their standard spiel about ...."call us and we will be happy to send a detailed inventory of the charges"...... because you hear it multiple times when you try to reason with "customer service" ALL I WANT IS A BILL THAT SAYS WHERE OR WHEN............. Not.....Previous Balance..... And --- patient focused, right? These 8 bills we have thus far have 6 different account numbers........all for the same lady.

    Here's a copy of my latest correspondence to Sentara Health Plans. I work for the City of Virginia…read moreBeach and Sentara took over Optima. Since then my insurance has been a nightmare. I regularly see a doctor who is out of network and I have to submit the claims directly to my insurance because I pay for the entire visit each time. Over two years now and they have yet to actually process any of them correctly. I understand that the deductible wasn't met, but this is out of network, and I met my OOP Max. Why did I get refunded for the other 3 visits at the same provider for the same benefit year, if I hadn't met my deductible? I'm sorry, but that makes no sense. I will fill out this appeal form and send it in, but I really wish that you guys would note this as an issue and try to address it. I've had Sentara Health Plans for 2 years now and I have never once had an OON claim processed correctly. Every. Single. Time. I have to mail the documents, remind myself a month later to check on it, it's NEVER showing online, so then I have to e-mail or call you guys. Then, you tell me that you don't take e-mailed claims and that I have to mail them. I have to explain every time that I have already mailed the physical documents, usually more than once, before anyone will even answer me via email. The only reason I ever got the check for $380.00 earlier this year was because I kept getting passed around on the telephone. Everyone who answered my call and heard my issue said I had called the wrong department and they would get me to who I needed to talk to. Finally, after probably the 4th person, I was transferred to a woman who was definitely not the person I needed, however, she actually took the time to listen to me and heard that I had been trying to resolve my issue with no success. Even though it wasn't her job, she took my information and made sure that my check was processed and mailed out. She then CALLED ME BACK and left me a message stating that she took care of it. I wish I could remember her name to give her Kudos. But my point here is, this is unacceptable. I understand that in the beginning, when you bought out Optima, you had some growing pains. It's now almost a full 2 years later and you still: - Don't offer online claim submission - Don't process claims that are mailed - Apparently have no tracking system for member-submitted claims - Apparently don't give your call center staff access to the appropriate information...? Or something? - Even after meeting my Out of Pocket Max for 2025, and even after you processed a reimbursement for me for 3 other visits at the same provider for the same benefit year, you recently "applied my out of pocket payment of $140.00 to my deductible." I'm sorry...what deductible??? I met my Out of Pocket Max for the year! After a few months in business, you should have been able to address these issues, yet they continue. Please address this. I will be posting this message to a public review forum to bring more attention to this matter, as you clearly have failed to address it thus far.

    Sentara Careplex - hospitals - Updated September 2026

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