Easy to make a reservation. Received a reminder text the day before. Easy to find the location…read more There was a sign on the wall and one of those standing signs outside. You can take the stairs up to the second floor and ring the doorbell or take the elevator. There was a sign on the door when I walked up that said if they don't answer the door, take the elevator. They opened for me. Changed into slippers, confirmed my Groupon, asked if I'd like water or to use the restroom, then was shown to my room for the facial. The friendly staffed explained what I needed to change into then exited the room for my privacy. She came back a couple minutes later to get started. But first, she added an extra blanket and adjusted my leg rest for comfort. Oh, and there was a heating mat on the bed. It felt amazing!! She explained what was going to be done, checked if there was any adjustment needed, and was attentive to my movements. The extraction was not as painful as I was expecting which was great! The massage was so relaxing I wish I could get one daily. The mask was cold and refreshing. She left the room for a while during the mask part. I was so comfortable I was about to fall asleep. I would definitely come back here!

Service was wonderful and facial was relaxing and nourishing. The vibe was quiet and peaceful…read more Definitely recommend.

ZERO STARS: A couple…read moreof hours before my appointment I got a text from Trina which I've quoted below. "Good afternoon. I apologize for any inconvience. We need to reschedule your appt. Due to the power outages in the building yesterday the property management company are doing some emergency electrical work. What other evening this week is good for you." I immediately replied asking if I could come in tomorrow, but didn't get a response. So I called and left a voice message a few hours later. Still no response, and mind you this was still early on in the day. I eventually wound up sending her the text which I quoted below. "Hi, Since I haven't gotten a response from you these past 2 days in regards to rescheduling my appointment. After texting you, leaving voice messages and commenting on your Instagram account. I would like to be refunded my deposit. Thanks!" That got her to respond. - This deposit was labeled as an early access fee when I booked my appointment. Which I thought was strange. She claims she wasn't aware of it and had no evidence of it in her system.(even stranger) So I had to send her a screenshot of what I was talking about. She refunded me but what's annoying is that. When responding to me she simply responded saying what deposit. She didn't address the fact that I've made several attempts to reschedule my appointment and never got a response from her. Nor did she ask me about rescheduling. BEYOND UNPROFESSIONAL AND RUDE. And given the way she handled things I don't believe that there is really an issue at the building. She probably just didn't want to come in for my appointment!( And even if it were true. Why would you text me a couple of hours before my appointment. Instead of the day before when you firt knew of this issue.) I try to not let a few bad reviews detear me away from trying out an establishment. So when I saw them on the booking site and Google maps. I still decided to go ahead and book. Now here I am disappointed. NEVER AGAIN! I wouldn't come here if the appointment were going to be free! And I will be letting EVERYONE I know who's interested in the type of services she provides about my HORRIBLE experience! PS, SHE DELETED MY APPOINTMENT OFF OF THE BOOKING SITE SO I CAN'T LEAVE A REVIEW ON THERE!

I bought a groupon for a Swedish massage at the University City location. I left a message for…read moreTrina and received a prompt phonecall back, and we were able to schedule something the next week. I got a reminder text three days before the appointment, which was appreciated. Trina was so sweet, personable and friendly. She did an excellent job with the massage; immediately figured out if I was uncomfortable with a certain pressure or movement and asked how she could change it. I got a great scalp massage and the knot in my shoulder straightened out. I really liked how there was no push to sell me a package or membership at the end (which happens too often at spas), Trina just gave me her business card, told me about the specials, and invited me back. The location isn't fancy-it's homespun and very clean and inviting, with plenty of candles and soothing music. I didn't go home feeling any less pampered than I would have somewhere upscale- in fact, I got a better massage than I have at those places. I'll definitely be back.

Very odd experience…read more I called saying I had a Groupon when I scheduled the appointment and when I checked in the woman told me she didn't need to see it until after the massage. Place was very clean, lots of rooms, the massage therapist introduced herself and was nice although hard to understand with limited English. I was a little confused that there were large towels instead of blankets or sheets but I went with it. The pressure was very intense and I had to keep telling her to go easier. It felt more like a deep tissue massage, or even more like physical therapy then a relaxing experience and I kept tensing up asking her to use less pressure. At one point a guy who was an employee (I assume) opened the door to my room and had a full 5 minute conversation with the lady doing my massage WHILE she was working in me. Very awkward. At the end when I was getting dressed I noticed a weird sign on the wall -"this is a professional spa please don't ask sexual related questions" -what?!!! That was very creepy and I'm kind of glad I didn't see it until the end. Worst part was checking out, the massage therapist said she had to "call the boss" because she didn't know how to use the groupon. The boss is screaming into the phone (I can hear it from across the counter) and she gets on speaker phone and tells me very rudely that she doesn't have a contract with groupon anymore and she's not taking it and it's not her problem. I had to call Groupon from the lobby and they gave me a credit and I had to pay for the full massage. Not again.

This review is after giving 4 good chances. Customer service-wise they're pretty good. Regarding…read morethe actual message....not so much. My experience summed up 1. I was cold majority of the massage. The lotion application is cold and not warmed upon application beyond rubbing between her hands for a moment. Then she used a warmly damp towel that quickly cooled by time it was rubbed on my other arm (she wipes both arms and both legs). Now imagine cold lotion, cold, damp towel and the AC). I couldn't wait to get outside in the humidity. 2. After complaining about being cold (lol I know right), the hot stones that were applied were so hot!!!!! Like way hot! 3. Not a relaxing experience. There's a whole lot of intense pounding and beating. It hurt more than anything. I was up the entire 90 minutes. The final irk was when she picked both of my legs up in the air and dropped them 3 times. WTH?!? Who's idea was that?!? Her elbow was in my spine at one point during the back massage and I woke up this morning with soreness all along my back. 4. My door was opened most of the service so the phone ringing and answering made it hard to zone out in addition to the intense pressure. 5. I'm not a big fan of starting and stopping, exiting and entering the room mid massage and that still being deducted from my 90 minutes. Yeah well that happened frequently. 6. Language barrier

It's been awhile since I've been to Body Relax but when My Sisters and I went, just before all the…read morecovid BS, it was THE BEST message I ever had and My Sisters said the same thing. We actually argued over who had the best message so, it wasn't just my masseuse who was excellent. We talked about this place for months afterward. I'm calling tomorrow to schedule appointments for me and my daughter for this Friday which, is how I ended up here, on their review page, I was looking for their phone number. If you decide to get a message here, you will not be disappointed.

So my friend and I got a Groupon for this place a while back and figured we'd give it a try. We…read morecalled to schedule and it took several attempts to get them on the phone. We scheduled our appointment and got in the car to go. There was a lot of traffic so I called and told them we would be about 10 minutes late. They said it was okay. We finally get there and the place is totally locked up for the night. The lights are off and everything. We chalked it up to a misunderstanding - albeit we were pretty mad - and headed all the way back home. We called again to schedule a new appointment and were told that the Groupon has been banned from their store. Overall, just poor communication and now I have to sit on the phone with Groupon customer service to get my money back.

went for a massage. i felt like my back was beat up.. Went home feeling more pain before I had a…read moremassage.

I got my eyelashes done , the technician Liu was very kind, nice and provided above and beyond…read moreservice, i had special date so i wanted to get the eyelashes done earlier, she came in extra early just for me so i can get finished early and on time, communication was so great! And she finished perfect job just right on time It was excellent! Outcome was great and i loved it

After a very long work week I was having shooting neck spasms and limited mobility. I went to this…read moreplace because I had to wait two days before a chiropractor appointment and this helped so much! They offer single or couple massages. The place was incredibly clean and staff was very friendly and approachable. They speak both English and Mandarin, I told them I had a lot of neck pain and stiffness and they really focused on that area with initial loosening, deep kneading, oil, and hot stones! I was so thankful I found this place, my pain was nearly gone after an hour. $72 (including tip) for full body one hour and they prefer cash but do take card. Also appreciated that they have water bottles, fruit and candy for guests!

Massage was ok though I had to remind him of the uncomfortable pressure at least twice (I asked for…read moremedium). I also had a foot massage. Tipped 20% of the total and asked to increase it so I used my card to increase a little more. Still asked to increase it after that. :(

i got a facial there...it was very relaxing and the lady was nice. my face felt super clean and…read moresmooth afterwards :) and one more plus...it's so cheap compared to other places. their massages are only $50/hour compared to other places that charge over $100 for 40 mins. my facial was only $35

Visiting from out of town and called ahead to book a time for myself and a friend. Set a time to…read morecome in for 90 minutes for both of us. Upon arrival we were told they would not massage a female...... absolutely awful attitude to have towards customers. Male or female what's the difference?? Absolutely will never be back. Save your money and time and skip this joke of a place.

My boyfriend and I went here for their 30 minute foot massage. It was amazing. Their technique…read morereally had a perfect balance of relaxing massaging and strong point focus. The massage therapists really took their time and were very kind. The 30 minute foot massage was an excellent price point too. I 100% recommend this place for a great foot massage!