Very disappointed by the recent customer service experience. Most often times I do business with businesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer read more

Choice flooring was the second carpet store we visited in Calvert County. They managed to help us choose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice! read more

The staff is very friendly. Great customer service. They made sure we were happy with the final product. Went above & beyond for us.

We had some of our hardwood floor replaced due to cat-urine damage. They did a superb job of matching our floor. You can't even tell where it was repaired. I would add that the job was done very quickly from the time we called, they showed up when agreed upon, and the price was right. Fourteen months after the work was done, it's still firmly in there and looks great. read more

Ended up leaving the showroom. The lady working the floor, offered to help us with any questions we had. When we started asking her questions, she couldn't answer any of them, or just started making stuff up. She asked a coworker one of our questions, and rather than having him just come over to help us, she tried to remember everything he told her, and it just ended up being a disaster. This company lost out on thousands of dollars, because they had an unprofessional person working the showroom floor, refusing to put her coffee cup down while trying miserably to answer our simple questions. It would be wise in the future to have a more competent person working directly with customers. She said she was in training as we left. Why would you put a trainee out on her own, without someone close by helping her? We will be taking our business elsewhere. We aren't going to spend thousands of our hard earned money with a company that can't even properly answer our questions, or act professionally. read more

nice job on kitchen back splash some issues quickly resolved , nice job

The manager of Choice Floor Center just stopped by our home to check on the new flooring we had installed and to be sure we were pleased with the job. As I said to him, we are delighted with our new Mirage hardwood floor!! The quality is great and the installation team was efficient and professional. Thank You to Dave and Choice Flooring for ensuring that we received a high quality and beautifully installed product!! read more

We recently had hardwood floors installed in nearly 1500 sq feet of our home. Choice was great, from the salesperson (Dan) to the install team, everyone was professional, prompt, and easy to work with. Dan's no-pressure sales approach made picking out our floor a lot of fun, and the install team did a beautiful job. We left them alone in our home for three days while we were at work, they moved furniture and replaced it all with no damage, and cleaned up the entire site when they were done. We will absolutely use Choice again, and would definitely recommend them. We have used two other local flooring companies in the past and will stick with Choice from now on, no question! read more